16
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AFTER SALES SUPPORT
1300 889 028 (toll free)
MODEL No.:
TRD18SA.9 • 2323 • 05/2019
e-mail:
12. FAQ/Troubleshooting
Fault
Cause
Remedy
The Battery pack
gets warm when
charging.
It’s a result of the stepping
down of the chemical
reactions inside the batteries
during the charging process.
This is normal.
Undiagnosable
Fault.
The tool needs to be
repaired.
Contact Customer
Service.
Mobile device
cannot be linked
to the speaker by
Bluetooth.
The speaker has already
been linked to another
device.
Check and disconnect the
Bluetooth connectivity of
the other device.
The device is placed too far
away from the speaker.
Place nearer to the
speaker.
Defective Bluetooth
function.
Contact Customer
Service.
Strong electromagnetic
interference in the
environment
Check what the source
of interference is. It may
be charger or computer
or any high-powered
household electrical
appliances. Place the
speaker far away from
the source.
The speaker switch
off automatically.
Low battery.
Charge the battery.
Defective battery.
Contact Customer
Service, or the battery
manufacturer.
For further inquiries or issues associated with your tool, call our Customer
Service on 1300 889 028 or email us at [email protected]