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877.218.1981
Revised09.2018R1
WARRANTY:
AgXcel manufactured systems come with a 1 year limited warranty. Electronic components from our OEM vendors
come with a 1 year limited warranty and some components only have a 90 day warranty. (e.g. the Garmin GPS
devices)
AgXcel warrants that the products or services sold here shall be free from defects in material and workmanship un-
der normal use and services when correctly installed, used, and maintained. This warranty of quality shall terminate
1 year after delivery of the product, and shall not apply to products which have been subject to misuse, abuse, ne-
glect, improper storage, handling, or maintenance. If the product proves to be defective within the warranty period
the purchaser must contact AgXcel technical support team to troubleshoot the product to verify the defect. If techni-
cal support feels there is an issue, at AgXcels’ discretion a new or factory refurbished part will be shipped to replace
the part in question. All product(s) replaced or repaired under warranty shall carry the remainder of the warranty left
on the original purchase. Under no circumstances shall AgXcel be liable for special, indirect, or consequential damag-
es. In particular AgXcel shall not be liable for damage to crops as the result of misuse or negligence in the application
of chemicals or operation of AgXcel products.
Our warranty process is as follows:
• When a warranty claim is made; at AgXcels discretion a new or factory refurbished part will be shipped and
invoiced. It is very important to note that the invoice is due in full within 30 days from the invoice date. Finance
charges will be applied if not paid in full. Credit to your account will be processed when OEM validates and ap-
proves your warranty claim.
• It is the Authorized Dealers’/Customers’ responsibility to return the warranty part to AgXcel for review within
15 days. (Note return procedure below)
• Once the part is received AgXcel will test the part to justify the claim.
• Part is then shipped to the original manufacturer to validate for warranty.
• If the original manufacturer determines that the part qualifies; your account will be credited for the new part
sent.
• If the manufacture denies warranty and the part is in working order it will be returned to the authorized dealer.
• If the part is not in working order it will be discarded unless you request that it be returned to you.
RETURNS:
AgXcel will gladly accept returns for new items purchased directly from us if returned within 30 days of receipt. How-
ever returned items must be accompanied by the original product packaging, any associated components and infor-
mational tags (such as flow meter calibration tag). Metal brackets are not returnable unless they are in new condition
and are not scratched. Authorized Dealers/Customers wishing to return items must contact AgXcel at 877-218-1981
or [email protected] prior to returning any items to request a RMA number.
Packages sent with no RMA number are
UNAUTHORIZED and will be refused byour receiving department and returned to sender at sender’s expense.
Once the return has been approved and a RMA number is obtained, AgXcel will contact the Authorized Dealer/Cus-
tomer with RMA number and instructions on how to return the items.
Ensure that items are properly packaged; taking special care with items that can be scratched, damaged or broken
during
shipping. Clearly write the RMA number on the outside of the package and return to AgXcel. {Return shipping and
handling fees are the customer’s responsibility and will not be reimbursed by AgXcel.} AgXcel highly recommends
that a traceable method of shipping is used for your protection. AgXcel is not responsible for damaged or lost items
due to shipping. Upon receipt of returned items AgXcel will inspect all the items and give the Authorized Dealer/Cus-
tomer credit for the approved return within 30 days. Credit will not be given on items that are damaged, broken or
used. This does not apply to warranty returns.
Credit for the RMA will be placed on the Authorized Dealers’ account. To receive credit in the form of a check the
Authorized Dealer must request this through AgXcel accounting. Customers’ credit for the RMA will be issued when
approved.
Returns will not be accepted for credit on items that are:
• Opened or used
• Special orders - Items that are specially ordered from an outside vendor not normally held in AgXcel stock
• Returned more than 30 days after delivery
• Returned without an RMA
• Returned in a package not well suited for the item
• Partial return of items sold as a kit
Products returned to AgXcel must be thoroughly cleaned and free of all chemical contamination. Items not properly
cleaned will be returned to the owner at their expense.
A 20% re-stocking fee will be applied on all returned parts.
Содержание Synergist GX40 System
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