Obtaining Service
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34980A Service Guide
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Obtaining Repair Service (Worldwide)
To obtain service for your instrument (in-warranty, under service contract, or
post-warranty), contact your nearest Agilent Technologies Service Center. They will
arrange to have your unit repaired or replaced, and can provide warranty or repair-cost
information where applicable.
To obtain warranty, service, or technical support information you can contact Agilent
Technologies at one of the following telephone numbers:
In the United States: (800) 829-4444
In Europe: 31 20 547 2111
In Japan: 0120-421-345
Or use our Web link for information on contacting Agilent worldwide:
www.agilent.com/find/assist
Or contact your Agilent Technologies Representative.
Before shipping your instrument, ask the Agilent Technologies Service Center to provide
shipping instructions, including what components to ship. Agilent recommends that you
retain the original shipping carton for use in such shipments.
Repackaging for Shipment
If the unit is to be shipped to Agilent for service or repair, be sure to:
•
Remove all accessories or plug-in modules from the mainframe.
•
Attach a tag to the unit identifying the owner and indicating the required service or
repair. Include the model number and full serial number.
•
Place the unit in its original container with appropriate packaging material for
shipping.
•
Secure the container with strong tape or metal bands.
•
If the original shipping container is not available, place your unit in a container which
will ensure at least 4 inches of compressible packaging material around all sides for
the instrument. Use static–free packaging materials to avoid additional damage to
your unit.
Agilent suggests that you always insure shipments.
Cleaning
Clean the outside of the instrument with a soft, lint–free, slightly dampened cloth. Do
not use detergent. Disassembly is not required or recommended for cleaning.
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