System Functions and Features as of I7.9
Features
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8. 6. 1. 5
Auto-Attendant
The Auto Attendant is one possibility for carrying out predetermined actions while
a greeting is played back. The actions are either initiated by the caller (
DTMF ac-
tions
) or triggered by the system itself (
Monitoring actions
).
For each greeting each mailbox can be assigned the profile of an Auto Attendant.
The caller then has the possibility for instance of influencing the way in which his
call is handled. If he presses one of the digit keys 0…9 while greeting is being
played back, the action assigned to that key is carried out immediately. If he
presses the #-key or waits for the end of the greeting, the action assigned to the
End of greeting
parameter is carried out.
The parameter
Delay after end of greeting
is used to delay the subsequent action by
up to 9 seconds. The delay is not taken into account if the #-key is used to skip to
the end of the greeting.
For the actions, in addition to phone number digits, some macros can be entered
for destinations:
Tab. 196 Using macros in the destinations
Macro
Meaning
N
The "N" macro allows the caller to carry out suffix dialling. This can be a complete call
number or part of the end digits of a call number.
K
With macro "K" the system waits for the terminal PIN to be entered in the form of *PIN#
(this is the PIN of the user whose greeting is being played back).
Gx
If a particular greeting is to be played back, it can be done using the macro "Gx" (x=1,2,3)
(usable only with action
Switch through to mailbox
).
