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System Functions and Features as of I7.9

134

Routing elements

sy

d-

020

0/3.

0

– I7.

9

– 1

1

.2009

Calls to an ACD server are routed to the ACD queue where they are sorted (

ACD

destination in the call distribution element settings).

The PBX informs the ACD server of the calls in the ACD queue. The ACD server anal-
yses the calls and tells the PBX where to route the calls. Potential destinations are
internal users and PISN users (e.g. agents working from home).

Fig. 57

PBX call routing controlled by the ACD server

If the call is not answered by the destination user (agent) after a set time has
elapsed (

ACD ringing duration

) or if the destination user is busy, the PBX returns the

call to the queue and informs the ACD server accordingly.

Utilization of the ACD queue is subject to the acquisition of a licence.

Note:

For the ACD server to analyse calls correctly,

Force showing DDI number

=

Yes

has to be configured in the direct dialling plan.

PBX

ACD queue

ACD server

200

201

202

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Содержание IntelliGate A150

Страница 1: ...A150 A300 2025 2045 2065 Ascotel IntelliGate Communications Systems System Functions and Features as of I7 9 System Manual...

Страница 2: ...DCT terminals 28 2 2 6 PISN users 28 2 2 7 Separate Regional Prefix Category 32 2 2 8 Shared Numbering Plan 33 2 2 9 PISN with different Regions 34 3 Identification Elements 35 3 1 Internal and Exter...

Страница 3: ...3 7 2 Outgoing Calls to the Public Network 63 3 7 3 Incoming calls from the public network 66 3 7 4 CLIP format for transit connections in networks 69 3 8 CLIP on analogue exchange accesses 70 4 Routi...

Страница 4: ...inea 120 4 10 General bell 122 4 11 Key Telephones 122 4 11 1 Using Terminals as Key Telephones 123 4 11 2 KT lines and Line Keys 124 4 11 3 Incoming Calls via a KT Line 127 4 11 4 Outgoing Calls via...

Страница 5: ...ity exchange allocation 175 5 5 4 Call to the private Leased Line Network 177 5 5 5 Call to a DSS1 Terminal equipment on the S Bus DDO 179 5 6 Least Cost Routing LCR 181 5 6 1 Direct or indirect Selec...

Страница 6: ...onnections and destination tables 232 6 3 Routing in the private leased line network 236 6 4 User to user signalling UUS 238 6 5 X 25 in the D channel 239 7 Call logging CL 240 7 1 Overview 240 7 2 In...

Страница 7: ...ications supported by the system 309 8 2 3 SIP RFC supported by Ascotel IntelliGate 310 8 2 4 Features in the private network 310 8 2 4 1 Networking with QSIG 311 8 2 4 2 Virtual Networking in the ISD...

Страница 8: ...ansfer switching 359 8 5 7 1 Call transfer with prior notice 359 8 5 7 2 Call transfer without prior notice 360 8 5 7 3 Call transfer if busy 362 8 5 8 Recall 364 8 5 9 Call acceptance 366 8 6 Added f...

Страница 9: ...19 2 Unlocking the terminal for each call 427 8 6 20 Making calls with your own settings on a third party telephone 430 8 6 21 Private calls with PIN 431 8 6 22 Appointment call 433 8 6 23 Acceptance...

Страница 10: ...ime controlled functions 486 8 9 Hotel function 488 8 9 1 Configuration 488 8 9 2 Room to room traffic 489 8 9 3 Room status 490 8 9 4 Wake up call 490 8 9 5 Phone booth 491 8 9 6 Menu and operating c...

Страница 11: ...ements of businesses and organizations using a single convenient so lution The individual parts of the system as a whole are coordinated and must not be used for other purposes or replaced by outside...

Страница 12: ...o date Read the user information carefully before configuring your system and putting it into operation Keep the user information at hand and refer to it whenever you are in doubt about how to operate...

Страница 13: ...are not part of this Manual They are described in separate documents The System Manual is available only in electronic form as a document in Acrobat Reader format and can be printed out Navigation in...

Страница 14: ...y can cause a defect to the product or to a module Warning Failure to observe information identified in this way can lead to damage caused by electrostatic discharge General Considerations Special sym...

Страница 15: ...allocate them to an addressa ble destination Two types of numbering plans Numbering Plan Identification NPI are relevant to the system The public network uses numbering plan identifier E 164 which is...

Страница 16: ...ountry Code NP National Prefix IP International Prefix The national and international prefixes in Switzerland 0 for national and 00 for in ternational long distance traffic are not part of the type of...

Страница 17: ...RIN Regional Intern Number all destination numbers within a Level 0 region RP1 Regional Prefix 1 Prefix for a Level 1 region RP2 Regional Prefix 2 Prefix for a Level 2 region Fig 2 Levels as per PNP...

Страница 18: ...he allocation of categories to numbers and number ranges can be freely config ured provided a number of rules are observed Initialization values vary from coun try to country Rules for an Internal Num...

Страница 19: ...fined all of them assigned the same emer gency number des tination Cost centre selection Thecallchargesareexplicitly allocatedtotheselectedcost centre 13 CC No ext call No Prefix truncated together wi...

Страница 20: ...llo cation in the PISN Not allo cated Prefix truncated on detection substitute Substitute digit for pulse dialling sets without key Not allo cated Function code 1 Initialization values for Switzerland...

Страница 21: ...Name Explanation Number1 1 Initialization values for Switzerland Number range Explanation Exchange access Busi ness Call charges are added up on the Business Telephony or Business Data Service cumulat...

Страница 22: ...cilitate the exchange traffic for numbers that are frequently used They can also be used to activate procedures more quickly An internal or external call number or a procedure and a name can be stored...

Страница 23: ...ional prefix e g 00 and the country code e g 41 Example 0 0041326553333 This is necessary as the national portion of the number may well be identical in different countries This prevents con flicts in...

Страница 24: ...y number then automatically dials one of the three destination numbers for more on the switch groups see Switch Groups page 97 Entering the destination numbers is subject to the same rules as for abbr...

Страница 25: ...tem terminals phones Pocket Adapters etc DECT Aastra GAP or 9d handsets see DECT terminals page 26 Analogue Analogue terminals phones fax etc Aastra SIP Aastra SIP terminals SIP SIP terminals by third...

Страница 26: ...ls DECT terminals must be logged on to the system using a logon procedure This is done using the button Log on DECT terminal terminal configuration Only one DECT terminal can be assigned per user 2 2...

Страница 27: ...ck tone or the busy tone if the user is already in a call Virtual users belong to the group of users with their own DDI number the maxi mum number of which is restricted by the system limits per syste...

Страница 28: ...User category in the internal numbering plan This category comprises users who belong to the same PISN but are connected to a different PINX They can also be users of a virtual PINX The numbers of us...

Страница 29: ...3 page 29 PINX 2 One number with wildcards is entered for several PISN users PISN user group Fig 3 page 29 PINX 1 PISN users D and E These variants can also be combined Fig 3 page 29 PINX 1 Fig 3 PISN...

Страница 30: ...ethod of entering PISN users helps to reduce the number of entries made Moreover not all the changes made to the internal users of a PINX need to be up dated in the other PINXs However neither the cal...

Страница 31: ...PINX 2 Variant Number of entries PINX 1 PINX 3 PINX 4 Number in full 300 200 201 299 60200 60201 60299 60300 60301 60399 Numbers partly with wild cards 12 20X 21X 29X 602XX 603XX PINX3 and PINX 4 Numb...

Страница 32: ...with the first few digits of the call numbers of the following calls All outgoing calls All incoming calls routed via a trunk group with the setting Network type pri vate If the first few digits matc...

Страница 33: ...are PISN users If two or more PINXs are structured in such a way that they split the users number range among themselves we talk of a shared numbering plan Together they form a region within which al...

Страница 34: ...Prefix In the example above the PISN users of a different region are entered with the re gional prefix for example 60200 to 60299 Another possibility is to define a route with call number 60 and to e...

Страница 35: ...firstly by the type of acoustic ringing i e ringing pattern and sec ondly by the display on the terminal The initialization values are selected in such a way that the ringing patterns and dis plays ap...

Страница 36: ...Hold enquiry call page 349 Calls with the External ringing pattern Calls from the public network if they do not originate from a virtual network PISN user and if Ringing pattern automatic is set in t...

Страница 37: ...stinction otherwise the configured ringing melodies If no distinction is required the identical melody can be entered in both places Identifying the Origin of a Call If an incoming call s CLIP number...

Страница 38: ...CONP Connected Name Presenta tion Fig 10 COLP and CONP These identification elements allow the use of other features such as logging unan swered calls on the destination user s call log the destinati...

Страница 39: ...2 analogue terminals simultaneously 2025 2045 2065 Depends on the hardware version interfaces on 2025 2045 mainboard As of version 4 interfaces on expansion cards As of version 3 CLIP Numbers Outside...

Страница 40: ...calls user D User C sends his CLIP number which is processed in the PBX If there already is a di rect dialling and a corresponding allocation the CLIP number is adapted and sent to user D For more de...

Страница 41: ...CLIP Displays in the PISN page 60 TON of the CLIP number Specific Regional pre fix1 1 CLIP number has a regional prefix that matches the separate PINX Conversion unknown level 1 level 2 yes Regional p...

Страница 42: ...IP number into the PISN user number and NPI is set to PNP see also examples on page 68 Destination is not a system terminal If the destination is not a system terminal the CLIP number is handled in th...

Страница 43: ...system terminal CNIP A search is therefore carried out in the PBX card files for a match for the CLIP number The card files are searched in the following sequence PISN user list Abbreviated dialling...

Страница 44: ...UIF 1 P 5SVOL HSPVQ TFUUJOHT i5ZQF PG OFUXPSL w OP ZFT OP OP PFT UIF 1 P NBUDI B 1 4 P PFT UIF 1 P NBUDI BO BCCSFWJBUFE EJBMMJOH OVNCFS PFT UIF 1 P NBUDI UIF TUPSFE DBMM OVNCFS PG B 1 4 VTFS PFT UIF 1...

Страница 45: ...n of the CLIP CNIP of an incoming call on the terminal 1 1 GSPN 1 9 8IBU UZQF PG UFSNJOBM 7 JOUFSGBDF 0GGJDF 1PDLFU EBQUFS 4 UFSNJOBM PFT 1 9 TVQQMZ 1 ZFT OP 1 VODIBOHFE P 1 P JO QIPOF CPPL OP OP OP 1...

Страница 46: ...generates a CLIP number If there is a suitable DDI number for the calling user that number will be used A suitable DDI number is a number in a direct dialling plan which is linked directly or through...

Страница 47: ...3 4 3 Suppressing CLIP COLP CLIR COLR If CLIR Yes has been set in the caller s user configuration the information sent along with the CLIP and COLP numbers specifies that they are not to be displayed...

Страница 48: ...49 Fig 15 CLIP of an outgoing call to a PISN user POGJHVSBUJPO 6TFS 5SVOL HSPVQT 1 1 6OLOPXO 50 4VCTDSJCFS 6OLOPXO OVNCFS 3FHJPO ZFT OP YBNQMF 1 1 50 4VCTDSJCFS 1 DSFBUFE BVUPNBUJDBMMZ 1 OVNCFS 1 BOE...

Страница 49: ...or outgoing calls ZFT ZFT ZFT OP 4VJUBCMF OVNCFS 1 BOE 50 GSPN USVOL HSPVQ 1 OVNCFS P 5SVOL HSPVQ OFUXPSL UZQF 1VCMJD 1SJWBUF 1 OVNCFS PXO SFHJPOBM QSFGJY VTFS OVNCFS 1 1 1 50 MFWFM 1 OVNCFS 1 BOE 50...

Страница 50: ...This mechanism is similar to the one used for abbreviated dial ling When the user calls up from the public network his CLIP number will be compared with the numbers of all the PISN users If there is...

Страница 51: ...on the desti nation user If the destination user is an internal user in the local PINX the redirecting information is always transmit ted to the called user a PISN user a PISN user in a virtual networ...

Страница 52: ...information is also available to the called user in the case of an in coming call redirected via a PISN user or a user in the public network If the call is routed via a call distribution element it is...

Страница 53: ...for redirected calls pa rameter in the trunk group configuration can be set to No In a call forwarding chain with several users the name number of the last user in the chain is displayed as redirecti...

Страница 54: ...ication Elements syd 0200 3 0 I7 9 11 2009 3 6 CLIP COLP Settings The following settings affect the CLIP and by analogy the COLP too Fig 17 CLIP incoming Fig 18 CLIP outgoing 1 1 CBTJD TFUUJOHT 1 4 VT...

Страница 55: ...g plan NPI Type of number TON Number PISN users Number CLIP selection normal user CLIP Trunk groups Call NPI unknown Automatic CLIP CLIR CLIR for redirecting COLR COLR for redirecting Numbering plan N...

Страница 56: ...Di rect dialling plan CDE If there is no direct dialling plan or corresponding DDI number which is normally the case the user s internal call number is used instead If the PISN user has the setting C...

Страница 57: ...ence can be configured here If the sequence matches the initial digits of the CLIP number received the digits will be truncated This setting is normally used to remove any superfluous 0 CLIP automatic...

Страница 58: ...r B who transfers to external user C After the call transfer C is presented with A s new CLIP instead of B s old CLIP The same applies accordingly with COLP if the caller is an external user Example E...

Страница 59: ...signed to one or more AIN nodes An AIN region can also be assigned for each trunk group The trunk group alloca tion takes priority over the node specific allocation Display CLIR When CLIR is activated...

Страница 60: ...xamples of CLIP Displays in the PISN Various scenarios are used in a sample network to illustrate how CLIP displays are handled in a PISN Fig 19 page 60 shows the sample network Fig 19 Sample network...

Страница 61: ...ig 20 Example 1 User C calls user A excerpt from Fig 19 page 60 Tab 14 Example 1 Creating and presenting user C s CLIP number Step CLIP number NPI TON Description 1 340 PNP level 0 User C PINX 2 There...

Страница 62: ...ting excerpt from Fig 19 page 60 Tab 15 Example 2 Creating and presenting user C s CLIP number Step CLIP number NPI TON Description 1 340 PNP level 0 User C PINX 2 There is no suitable DDI number 2 50...

Страница 63: ...unknown Fig 22 Example 3 User C calls user F in the public network excerpt from Fig 19 page 60 Tab 16 Example 3 Creating and presenting user C s CLIP number Step CLIP number NPI TON Description 1 340...

Страница 64: ...NX 3 CLIP number 60 NPI unknown TON unknown Fig 23 Example 4 User C calls user F via an alternative path excerpt from Fig 19 page 60 Tab 17 Example 4 Creating and presenting user C s CLIP number Step...

Страница 65: ...5 User B calls user F excerpt from Fig 19 page 60 Tab 18 Example 5 Creating and presenting user B s CLIP number Step CLIP number NPI TON Description 1 330 PNP level 0 User B PINX 2 A suitable DDI num...

Страница 66: ...g and presenting user G s CLIP number Step CLIP number NPI TON Description 1 066 333 33 33 E 164 Unknown User G Exchange PINX 1 2 66 333 33 33 E 164 National PINX 1 Prefix is truncated TON is set to n...

Страница 67: ...C s CLIP number Step CLIP number NPI TON Description 1 066 333 33 33 E 164 Unknown User G Exchange PINX 1 2 66 333 33 33 E 164 National PINX 1 Prefix is truncated TON is set to national 3 66 333 33 3...

Страница 68: ...hange PINX 1 2 55 777 77 77 E 164 National PINX 1 Prefix is truncated TON is set to national 3 777 77 77 E 164 Subscriber Long distance code is truncated as it is the same as the system s own long dis...

Страница 69: ...cordance with E 164 international International The CLIP for transit connections is formed in general in accordance with E 164 international Unknown with national prefix The CLIP for transit connectio...

Страница 70: ...is either a short ring ring pulse two successive tones dual tone A line polarity reversal followed by a dual tone Data transmission during the call Data transmission between the first and the second r...

Страница 71: ...r terminal interface In this context user groups or user configurations are also rout ing elements not destinations Fig 28 page 71 shows how all the routing elements relate to one another 1 Routing vi...

Страница 72: ...lling is used to reach internal users or PISN users directly from the public network The direct dial portion of an incoming call number is used to link the call with a specific call distribution eleme...

Страница 73: ...witching centre which is defined under the name Operator Console in the internal numbering plan Several Operator Consoles can be operated in parallel seepage 116 General Bell Calls with the general be...

Страница 74: ...identification functions essen tially for incoming traffic A number of settings are used for setting up special net work configurations for instance the optimum integration of PINXs by third party ma...

Страница 75: ...1 Tip It is advisable to enter network interfaces that have the same destina tion in the same trunk group for example to set up one trunk group for the public network one trunk group for PINX 1 and on...

Страница 76: ...arried out only if for example not all the B channels of the primary rate access are available B channel groups can be sepa rately allocated to a trunk group for example the primary rate access on net...

Страница 77: ...B channel group 1 entry changes to 3 17 1 4 Enter the other B channel groups in the required trunk groups The protocol of the first trunk group is set automatically Line group in the ISDN Digital out...

Страница 78: ...ously per Trunk Group Once the set limit is reached Incoming connections setting no more calls are routed via the trunk group This is signalled to the caller by means of the conges tion tone After an...

Страница 79: ...working via DSS1 protocol the ring back tone is normally also generated in the destination PINX Incoming call ring back tone Generate There are however exceptions e g PBX integrated in Centrex1 where...

Страница 80: ...are CLIP CLIR prefixes and codes Call logging call charge information Flash time vis vis the exchange Pulse dialling times vis vis the exchange Country country specific non configurable parameters suc...

Страница 81: ...ing plan In this way a route element can be selected directly route selection see page 168 Name is used to assign a name to each route The main purpose of the name is to provide orientation it does n...

Страница 82: ...unk Group Up to 8 trunk groups can be entered for each route Trunk group setting Within a route the bundles are seized from front to back small numbers first within the bundle the network interfaces f...

Страница 83: ...stem s own network interfaces thereby saving VoIP resources 4 3 3 Other Routing Functions for Outgoing Calls Restricting Calls Outgoing Simultaneously The Outgoing connections setting is used to speci...

Страница 84: ...s in the public network set E 164 For routes that are used for routing outgoing calls via dedicated lines with end destination in the PISN set PNP TON unknown is always assigned as the type of number...

Страница 85: ...git direct dialling plan for example number ranges of 300 399 and 500 549 are created Depending on the country in which the PBX is operated the ISDN public exchange may send the complete call number o...

Страница 86: ...s or different direct dialling ranges Direct Dialling Plans in the Private Leased line Network Direct dialling plans can also be used in the private leased line network This is the case in particular...

Страница 87: ...he PISN Identifi cation elements Numbering plan Parameter value Result No A common CDE destination can be allocated to all the DDI numbers of the new block depending on the switching position of a swi...

Страница 88: ...ements FUXPSL JOUFSGBDFT 5SVOL HSPVQT 3PVUFT BMM JTUSJCVUJPO MFNFOUT 6TFS HSPVQT 6TFS DPOGJHVSBUJPOT 6TFS TJEF JSFDU EJBMMJOH QMBOT FZ UFMFQIPOFT 5 MJOFT FOFSBM CFMM 0QFSBUPS DPOTPMF T YUFSOBM SFNPUF...

Страница 89: ...nal or an external destination Call distribution elements can be allocated call numbers in the numbering plan In ternal calls can then be routed to a call distribution element by selecting one of thes...

Страница 90: ...r Console see page 116 ACD ACD queue see page 133 ERC External remote control see page 483 Special destinations PSTN overflow routing see AIN System Manual Ascotel IntelliGate Net Voice Mail see page...

Страница 91: ...rnative desti nations if a call at the original destination is not answered The other call distribution element is used for the routing to alternative destina tions if the original destination is busy...

Страница 92: ...call is not answered at the alternative destination either it will be routed to another call distribution element if such an element has been entered under CDE if no answer If the alternative destina...

Страница 93: ...der CDE if busy If the alternative destination is also busy the call is routed to the next alternative destination if such a destination has been config ured This process can be repeated up to the fif...

Страница 94: ...idth between the Master and a satellite and if no unobtainable destination has been defined for the user the following happens Incoming external callers via Master obtain the busy tone provided they a...

Страница 95: ...ribu tion element Incoming connections setting As soon as this limit is exceeded any subsequent caller will obtain busy provided no alternative destination CDE if busy has been defined Routing a call...

Страница 96: ...d for each call distribution ele ment see Call logging for incoming calls ICL page 259 Specifying the Company Configuration The Company setting specifies whether or not the call distribution element i...

Страница 97: ...ns are selected depending on the switching posi tion of a switch group Each switch group has three switching positions The switch position can be used for example for Day Night and Weekend There are t...

Страница 98: ...op tions card 20x5 system or ODAB A150 300 The switch group configuration de termines which of the switch groups 1 20 are switched Selection via the control inputs takes precedence over selection via...

Страница 99: ...ll be routed to the Voice Mail service While dialling out will not be permitted in principle emergency numbers are en abled To achieve the above the following allocations were made for switch position...

Страница 100: ...ions in accordance with a pre configured call distribution pattern FUXPSL JOUFSGBDFT 5SVOL HSPVQT 3PVUFT BMM JTUSJCVUJPO MFNFOUT 6TFS HSPVQT 6TFS DPOGJHVSBUJPOT 6TFS TJEF JSFDU EJBMMJOH QMBOT FZ UFMFQ...

Страница 101: ...umbers of user groups are a separate category of the numbering plan CFU or CFNR cannot be made to a user group except for user groups with special functions and user groups configured as large Outgoin...

Страница 102: ...one or more of the following elements Member group Group with up to 16 internal users members Each user can be allocated several terminals see One Number user concept page 322 Operator Console The cal...

Страница 103: ...calls to this destination will simply idle Fig 43 Elements in a user group Call Distribution to the Elements A call is distributed in parallel to the connected elements of a user group Each ele ment c...

Страница 104: ...l the available members in the group are called simul taneously As soon as any member answers the call the call to the other members is cleared down Fig 44 Global Call Distribution Linear Call Distrib...

Страница 105: ...ed into a main group and a subgroup UG subgroup as of member setting The subgroup is called according to the set call distribution If call distribution is set on global the subgroup rings once the con...

Страница 106: ...of the member group set on global The forwarding time for linear and cyclic call distribution among the members of the member group The duration of the delay time and forwarding time can be set globa...

Страница 107: ...ed GSM users or Voice Mail the response depends on the configuration Tab 24 CFUs of user group members System configuration A member remains in the user group when he activates a CFU to an external de...

Страница 108: ...to Yes Otherwise the response is as described in section Response if busy below Status of the user group members The status of the UG members can be viewed for each user group under CM_2_1_5 in AIMS...

Страница 109: ...r groups in the following ways Apart from the general system limits there is no other restriction on the number of members in a member group The elements Operator Console and General Bell are not poss...

Страница 110: ...up In each case redirections to these user groups due to Call Forwarding will be carried out only once the call forwarding time has elapsed It is not possible to divert these UG users to the special u...

Страница 111: ...l distribution element 1 is entered in the trunk group configuration An incoming call reaches a busy user group triggers call waiting and call waiting is rejected An incoming call is routed to a Voice...

Страница 112: ...109 4 7 3 4 Application example for a user group In the call distribution pattern general bell has been configured with a delay along with the Operator Consoles This means that if the Operator Consol...

Страница 113: ...deals with the following topics Routing and identification specific settings Settings for PISN users FUXPSL JOUFSGBDFT 5SVOL HSPVQT 3PVUFT BMM JTUSJCVUJPO MFNFOUT 6TFS HSPVQT 6TFS DPOGJHVSBUJPOT 6TFS...

Страница 114: ...als can be allocated to an internal user A call to this user is routed to all the terminals allocated to him or only to a number of them see One Number user concept page 322 4 8 2 Routing Functions fo...

Страница 115: ...hich users of a different PINX can be entered as PISN users see Shared Numbering Plan page 33 Route allocation This setting allocates a route to the user In the case of an internal user this route is...

Страница 116: ...45 system terminal as an Operator Console connected to the AD2 in terface is supported as before With the exception of type specific characteristics the following explanations apply to all types of Op...

Страница 117: ...l calls on the graphic interface The operator select the call directly form the call queue Calls from the private leased line network are handled in the same way as internal calls Routing a Personal C...

Страница 118: ...If a call is set up with this number via a line key the number 222 30 30 is dialled and the call is transmitted to the public network via route 1 Routing an Internal Call Internal calls on the Aastra...

Страница 119: ...erator Console Office 45 in two company mode Routing an Incoming Call to the Operator Console The company allocation of a call depends on the setting in the relevant call distri bution element see Oth...

Страница 120: ...e system using the Ca polinea Destinations setting entering the internal user numbers of the Operator Consoles Routing to a Capolinea Destination An unanswered incoming call is routed to one of the us...

Страница 121: ...a is available throughout the AIN Other Subjects Relating to the Operator Console Terminals PC operator User related features Numbering plan Capolinea desti nation Switching posi tion Com pany Destina...

Страница 122: ...lephones have several line keys and an personal key For incoming traffic each line key of a key telephone is a routing destination addressed using the rele vant call distribution element This means fo...

Страница 123: ...on keypad The personal key allows the key telephone to be addressed and used in the same way as an ordinary internal user in accordance with the settings in the user config uration The maximum number...

Страница 124: ...es if KT or destination combinations with that desti nation has been set as the destination see Call destination page 90 FUXPSL JOUFSGBDFT 5SVOL HSPVQT 3PVUFT BMM JTUSJCVUJPO MFNFOUT 6TFS HSPVQT 6TFS...

Страница 125: ...reference number of the call distribution element the second digit is the line number It also indicates the priority with which calls are offered on the line 1 Call distribution element with reference...

Страница 126: ...terminating KT lines Note Unlike call forwarding to terminating KT lines call forwarding to through KT lines are not carried out Tip Calls to through KT lines are normally answered by substitution by...

Страница 127: ...no line key is connected the call will simply idle or be routed to the alternative destination setting CDE if no answer Transferring from a Key Telephone to another Destination Each connection on a K...

Страница 128: ...a a line key it will be offered on the personal key only If the call is answered the user will be connected to the transferring party Transferring to a key telephone without prior notice If a call is...

Страница 129: ...barring No must be set in the key telephone configuration The setting Outgoing barring Yes does not en able outgoing calls to be set up via this KT line The call charges can be logged via the KT cost...

Страница 130: ...e with user number 211 the second be longs to the key telephone with user number 221 The element Operator Console is configured on user group 5 Internal user 291 is en tered as member of the member gr...

Страница 131: ...call is offered on the line keys of KT line 1 1 If KT line 1 1 is busy the call is offered on the line keys of KT line 1 2 etc The travel agents working at the Europe Desk will only answer calls to th...

Страница 132: ...e fourth caller will obtain busy The calls can be visually signalled everywhere im mediately Acoustic signalling takes place after a delay Fig 55 Substitution circuit with key telephones Other Subject...

Страница 133: ...omatic Call Distribu tion The ACD application determines the routing and the PBX routes call accord ing to its default settings FUXPSL JOUFSGBDFT 5SVOL HSPVQT 3PVUFT BMM JTUSJCVUJPO MFNFOUT 6TFS HSPVQ...

Страница 134: ...internal users and PISN users e g agents working from home Fig 57 PBX call routing controlled by the ACD server If the call is not answered by the destination user agent after a set time has elapsed...

Страница 135: ...er fails an event message is generated ACD server out of operation Fig 58 Emergency routing in the event of an ACD server failure If the same call routing as with the ACD server is to be achieved the...

Страница 136: ...ting LCR as of page 181 Exchange to Exchange Connection as of page 199 Transit Routing in the Private Leased Line Network as of page 212 Testing overflow routing in the PISN as of page 222 Break Out a...

Страница 137: ...ctable using number and name selection Destination No PISN internal users on other PINX in the PISN Central destinations Operator Console Selectable using number dialling only General Bell Selectable...

Страница 138: ...M_2_1_12 If the dialled call number matches an entry the assigned internal call number is dialled instead of the external call number If no match is found the external call number is dialled Note If t...

Страница 139: ...st be done using bloc dialling En bloc means that the complete number is sent to the PBX in one go This is the case when dialling from a memory call list repeat dial register phone book etc or with ca...

Страница 140: ...ialling If a call number contains the country code as well as the national prefix the na tional prefix can also be automatically filtered out To do that the digits in the List of countries CM_1_2_12 h...

Страница 141: ...ernal traffic The same rules apply as for external digit barring facilities see Digit Barring Facilities page 164 5 2 4 Internal ringing duration The ringing time for an internal user can be configure...

Страница 142: ...lan Each direct dial number is allocated a call distribution element Several direct dial numbers can be allocated to the same call distribution element A call distribution element is allocated destina...

Страница 143: ...below shows how an incoming call is routed Fig 61 Routing an incoming call Incoming call from the public network or from the private network Call via analogue network connection yes yes yes no no no n...

Страница 144: ...m the public network with direct dialling Tab 30 Setting the routing parameters Parameter Parameter value Trunk group 1 Network interfaces Network interfaces in this trunk group Incoming connection Nu...

Страница 145: ...ution element 2 Destinations Switch position 1 User 220 KT Incoming connections Number of connections allowed simultaneously Parameter Parameter value Trunk group 1 Network interfaces Network interfac...

Страница 146: ...Tab 32 Flexible routing with and without direct dialling plan difference in numbering Calls from the private leased line network do not have any DDI numbers If you set up a separate direct dialling p...

Страница 147: ...meters Parameter Parameter value Trunk group 2 Network interfaces Network interfaces in this trunk group Incoming connection Number of connections allowed simultaneously Network type Private Protocol...

Страница 148: ...e Trunk group 2 Network interfaces Network interfaces in this trunk group Incoming connection Number of connections allowed simultaneously Network type Private Protocol QSIG or QSIG PSS1 ISO Overwrite...

Страница 149: ...If at the original destination the call is neither answered nor forwarded within a configurable period of time it can be routed to a CDE alternative destination see Alternative Destination if no Answ...

Страница 150: ...s not executed CFNR activated after 0 3 5 or 7 rings Depends on the parameter Priority over activated CFNR No Only CFNR is executed Yes Default Call Forwarding is always executed If the CNFR call forw...

Страница 151: ...nging times System configuration All the settings can be configured individually for each user Tab 37 Default Call Forwarding System configuration User B has Default Call Forwarding is executed CFU Un...

Страница 152: ...er with a stored message A user group with busy users but without the elements Operator Console and general bell Within the context of this Chapter a call destination is said to be busy if both the or...

Страница 153: ...from the public analogue network the caller waits until the called party is free polling Fig 66 Call distribution if user is busy 0VUTJEF DBMM XJUI PS XJUIPVU EJSFDU EJBM JOGPSNBUJPO OEJWJEVBM VTFS C...

Страница 154: ...tone after call waiting has been rejected the caller in the private leased line network will obtain the congestion tone a call from the public analogue network will wait until the user is free after c...

Страница 155: ...ming call is answered the following configuration recom mendations must be observed Configuration for Users and Terminating KT Lines Configure Call Forwarding on No Reply if busy and preconfigured Cal...

Страница 156: ...the caller is to obtain the busy tone when the user is busy the following configu ration recommendations must be observed Do not configure an alternative destination if busy leave the CDE if busy sett...

Страница 157: ...DECT coverage range A corded terminal is not connected A DECT handset is outside the coverage range is switched off or its battery is empty is not logged on A softphone IP terminal is not started up...

Страница 158: ...alls see Default diversions per user page 149 Other properties of redirection destinations when unobtainable If the caller is forwarded to a destination that is also unobtainable he obtains the busy t...

Страница 159: ...ine is connected to an internal terminal interface disable Call waiting for that user 1 For Italy only Response if the Capolinea destination Origin of the call is defined is not defined Call from the...

Страница 160: ...incoming call will be routed to the preconfigured Call Forwarding Unconditional destination If a preconfigured Call Forwarding Unconditional destination has not been defined the user will be called n...

Страница 161: ...ces A loop break shortly after seizing double answer causes the collect call to be ter minated in the public exchange normal calls however can be continued as usual For this purpose the following para...

Страница 162: ...jected For calls from the public ISDN network the following also applies All collect calls are rejected if the call arrives at a user group whose parameter Offer collect calls is configured to No If t...

Страница 163: ...l is to be routed page 181 5 5 1 Routing All outgoing calls are routed to a trunk group via a route They include calls routed via the Least Cost Routing function or transit calls in a PISN Different t...

Страница 164: ...ernal Digit Barring Internal digit barring filters internal phone numbers Numbers that are entered in the internal numbering plan External digit barring filters external phone numbers Numbers that are...

Страница 165: ...s of abbreviated dialling numbers provided they are di alled using dialling by name The digit barring for external remote control cannot be bypassed This applies only to internal users on their own PB...

Страница 166: ...characters Type of characters Digits 0 1 to 9 Characters A B C D Control key Flash R Nesting entries in the enabled and barred lists Exceptions to a digit sequence barred in the barring list are enter...

Страница 167: ...e two restrictions are regulated using the internal barred code the others us ing the external digit barring Fig 70 Example of digit barring facilities In this example the exchange access prefixes are...

Страница 168: ...hange Internal digit barring 1 to 5 Remote control 06 of procedures and setting of the system time and sys tem date 57 58 barred Internal digit barring 8 2025 2045 and 16 2065 Remote control external...

Страница 169: ...s are logged among others on the counter for the selected cost centre Route selection The call is routed via the route selected by means of a prefix The call charges are logged under Business on the u...

Страница 170: ...route selection The call charges are logged in accordance with the user configuration provided the stored number does not already have an exchange access prefix that regulates call charge logging e g...

Страница 171: ...1 reference number of one or more trunk group s Outgoing connections Number of connections allowed simultaneously Digit barring Yes poll digit barring Numbering plan identifier NPI E 164 Trunk group 1...

Страница 172: ...ered in the call distribution element of the KT line for more informa tion on call charge allocation see page 240 1 One and the same trunk group cannot contain both analogue and digital network interf...

Страница 173: ...mation on the PISN users is allocated to the user configuration and includes the route to be used and the phone number under which the destina tion user can actually be reached the phone number is ind...

Страница 174: ...ute 1 Trunk groups 1 reference number of one or more trunk group s Digit barring Yes poll digit barring Numbering plan identifier NPI E 164 Trunk group 1 Network interfaces Network interfaces of this...

Страница 175: ...r settings 5 5 3 6 Priority exchange allocation This feature gives individual users preferential treatment when they set up outgo ing connections If a user with priority exchange allocation sets up a...

Страница 176: ...he public network gateway PINX In principle all internal users can be defined with External priority emergency even if there are fewer B channels to the public network than authorized users Connection...

Страница 177: ...e user configuration and includes the route to be used and the phone number under which the destina tion user can actually be reached Normally a PISN user in the fixed network can be reached directly...

Страница 178: ...ation PISN BN 330 PISN user Route 2 route reference number Number Not relevant in this case Route 2 Trunk groups 2 reference number of one or more trunk group s Digit barring No do not poll digit barr...

Страница 179: ...which is equivalent to a DDO direct dialling out function A fax server is an example of one such terminal A PISN user is created in the PBX for each outgoing direct dial number Fig 77 Call to a termi...

Страница 180: ...call from the public private network to the PISN see also the descriptions as of page 213 An S external interface P P or P MP can be used as the network interface The call charges are transmitted in...

Страница 181: ...agreement with an other network provider A private leased line network as defined for the LCR func tion is a service provider with special characteristics In this chapter the term network provider wi...

Страница 182: ...d must contain the following informa tion Call number of the destination user Network provider required in the example network provider B The code information in the example for network provider B use...

Страница 183: ...eria The exchange access prefix is not analysed by the LCR function The LCR function can be activated or deactivated throughout the system If it is ac tivated it can be deactivated for individual user...

Страница 184: ...BTTJHOFE 6TFS EJBMT 5JNF 5VFTEBZ 3 UBCMF WBMVBUBCMF EJHJU TFRVFODFT VSTPS PO SPVUJOH UBCMF 3PVUJOH UBCMF OBUJPOBM POF POF POF POF 3PVUJOH UBCMF JOUFSOBUJPOBM FUXPSL QSPWJEFS UBCMF FUXPSL QSPWJEFS PO S...

Страница 185: ...table Based on the entries in this LCR table calls are routed as follows In this example phone number 0 061 601 22 22 is routed via the National rout ing table Phone number 0 0033 1 41 23 45 67 is rou...

Страница 186: ...he routing table Region 62 Emergency Routing X Prefix If specific phone numbers e g emergency numbers are to be routed in each and every case including forced routing in accordance with the user confi...

Страница 187: ...e allocated to the KT line in the call distribution element Dialling 999 via the various different exchange accesses Force network provider is ena bled1 1 For more on the subject of Forcing the networ...

Страница 188: ...or the alternative network pro vider is available the call will be cleared down The caller will obtain the congestion tone Automatic alternative routing can be activated or deactivated throughout the...

Страница 189: ...ve Routing Fallback Routing If the LCR function realizes that access to the network provider initially selected is not possible a call is routed to the alternative network provider and an event mes sa...

Страница 190: ...If the user routes a call via the alternative network provider manually no event message will be generated If users are not to be authorized to dial the alternative network provider them selves 90 sh...

Страница 191: ...fficient Maximum access code length 12 digits Barring Enable or bar call routing to the corresponding network provider User ID PIN syntax and length depend on the network operator Call charge code len...

Страница 192: ...rameter x y A conversion rule can have up to 20 characters in total The result string generated from the conversion rule must not exceed a maximum of 40 characters Parameter Meaning E Add access code...

Страница 193: ...ule Conversions Result string EN Access code number dialled 13201222774518 E 3 Access code all the digits of the dialled number from the third position onwards 132222774518 1 E 2 1 First dialled digit...

Страница 194: ...s with other exchange access prefixes will be routed via the LCR function even if authorization is enabled Tab 60 page 194 Tab 60 Call routing to a directly connected network provider Indirectly conne...

Страница 195: ...twork Access page 181 Digit sequences of PISN internal phone numbers must be entered with the I prefix in the LCR table see External and PISN Internal Entries E and I Prefix page 186 Overflow routing...

Страница 196: ...st four digits of the phone number dialled by the LCR function will be trun cated User IDs and PIN codes will not be output User IDs and PIN codes will also be suppressed when the LCR tables are print...

Страница 197: ...nfigured conversion rule Fig 85 2 Example Network provider B is not integrated in the numbering plan of network provider A Tab 63 2 Example Entry in the network provider table Network Pro vider Access...

Страница 198: ...zation automatic alternative routing is activated Parameter Parameter value Remarks Least Cost Routing Account Manager LCR On Off Activate deactivate LCR function throughout the system see page 183 Al...

Страница 199: ...g settings are possible Not enabled Exchange to exchange connections not allowed Digital digital only Both network interfaces must be digital Digital analogue also At least one network interface must...

Страница 200: ...n Yes This allows all types of exchange to exchange connections and is also valid in cases where ex change to exchange traffic is barred in the system configuration and the user spe cific configuratio...

Страница 201: ...that an end to end ISDN connection is signalled as a non end to end connection End to End ISDN Connection The release signal is sent as soon as the call is completed Non End to End ISDN Connection Wi...

Страница 202: ...n countries An AIN region is assigned to one or more AIN nodes An AIN region can also be assigned for each trunk group The trunk group allocation takes priority over the node specific alloca tion Any...

Страница 203: ...ons Parameter Parameter value Remarks Exchange settings Exchange to Exchange Connection Not enabled Digital digital only Digital analogue also Analogue ana logue also Throughout the system Disconnect...

Страница 204: ...See also Wait for connection setting page 327 Connecting two outgoing calls This situation occurs for example when setting up a conference when both conference parties are called when the attendant s...

Страница 205: ...mal call handover by going on hook transfer Tab 69 Features supported Fig 89 Connecting two incoming calls Preventing pointless Exchange to Exchange Connections To prevent exchange to exchange connect...

Страница 206: ...o point operation and call deflection in point to multipoint operation The users themselves are not aware of this process The called user in the public network is presented with the caller s CLIP as w...

Страница 207: ...rge of the Call Forwarding Unconditional the 2 B channels are freed User C is called He is presented with user A s phone number and the redirecting information by way of CLIP At the same time the redi...

Страница 208: ...red as an an alysable digit sequence in an LCR table and LCR is activated the parameter Use rerouting in the exchange PARE must be configured to Yes in the Account Man ager System configuration Tab 70...

Страница 209: ...the network provider The users themselves are not aware of this process The following PBX features can be transferred to the exchange Tab 71 Supplementary services take charge of features transferred...

Страница 210: ...with the network provider All the other three party connections can be set up from this situation Example with brokering User A is on hold in the exchange User B is through to user C User B brokers t...

Страница 211: ...unction is to be supported subscription may be required The enquiry call connection must be set up as an outgoing call by the internal user It has to be routed via the same basic access as the first c...

Страница 212: ...ased line network it assumes a transit function It therefore acts as the transit PINX for the call In this chapter you will find out how Ascotel IntelliGate resolves the gateway and transit function a...

Страница 213: ...o the private leased line network in accordance with the information relating to the dialled PISN user Fig 94 Transit routing from the public network into the private leased line network with direct d...

Страница 214: ...n 1 DD number 30 2 reference number of a call distribution element Call distribution element 2 Destinations Switch position 1 330 PISN user Incoming connections Number of connections allowed simultane...

Страница 215: ...in only a few instances since all the calls are routed via the same call distribution element Fig 95 Transit routing from the public network into the private leased line network without direct dialli...

Страница 216: ...of a call distribution element Call distribution element 1 Destinations Switch position 1 330 PISN user Incoming connections Number of connections allowed simultaneously User configuration PISN BN 330...

Страница 217: ...r of an incoming call s phone number corresponds to type E 164 the call will be routed directly to the route set under Transit route by the incoming trunk group at a gateway or transit PINX The number...

Страница 218: ...group s Numbering plan identifier NPI E 164 Type of number TON Unknown Send access code Trunk group 1 Network interfaces Network interfaces of this trunk group Network type Private Protocol PSS1 QSIG...

Страница 219: ...ain both analogue and digital network interfaces Fig 97 Transit routing for private leased line network public network with exchange access prefix Tab 77 Settings for PINX 2 routing parameters PINX 1...

Страница 220: ...ion user If the transit PINX is located in the same region as the destination user the phone number s regional prefix will be truncated Fig 98 Transit routing from the private leased line network to a...

Страница 221: ...suitable DD number is found Call Distribution Element Not relevant to this case User configuration PISN BN 330 Route 2 route reference number Number Phone number to be dialled without exchange access...

Страница 222: ...n the configuration There are two types of overflow routing Overflow routing within the private leased line network Both the initial and the alternative connection path run via dedicated lines of the...

Страница 223: ...nfiguration Configuration example In PINX 1 let route 6 be provided for outgoing calls to PINX 3 If trunk groups 2 and 4 are allocated to this route the first attempt will be to route the call via tru...

Страница 224: ...syd 0200 3 0 I7 9 11 2009 5 9 2 Overflow routing via the public network Fig 101 Overflow via the public network the LCR function is used for this purpose Overflow routing via the public network is re...

Страница 225: ...the internal users match with their direct dial numbers user B has internal number 300 and direct dial number 300 Setting LCR to PINX 1 The digit sequence 60 is entered in the LCR table All outgoing...

Страница 226: ...the DDI numbers match the internal user num bers Tab 79 Settings for overflow routing on PINX 1 Parameter Parameter value LCR table I60 regional prefix for PINX 2 O flow PINX 2 allocate to routing ta...

Страница 227: ...avings For the caller always to be available under the same number regardless of the path via which his calls are routed to the public network the called party must always be presented with a CLIP wit...

Страница 228: ...are always to be routed from the public network to PINX 1 in Geneva Fig 104 Topology with important points Planning the routes and trunk groups To keep a network configuration as transparent as possi...

Страница 229: ...be set so that PINX 2 recognises a call as external and routes it accordingly All calls addressed to PINX 2 users in Zurich are routed via another route whose configuration contains the setting NPI PN...

Страница 230: ...umber Route 5 Name Zurich ISDN exchange Trunk groups 2 Digit barring No do not consult digit barring Outgoing connections Number of connections allowed simultaneously Numbering plan identifier NPI E 1...

Страница 231: ...g data service connections are routed via data service destination tables To route a call at a gateway or transit PINX on into the private leased line network a PISN user is entered as the data servic...

Страница 232: ...stination If the data service type cannot be unequivocally allocated it will be routed to the destination Unknown data service If no destination is found the call is cleared down Tab 82 Data service d...

Страница 233: ...lic Protocol DSS1 Direct dialling plan 1 Call Distribution Element 1 relevant only if there is no suitable DD number Direct dialling plan 1 DD number 20 2 reference number of a call distribution eleme...

Страница 234: ...der Data service individual destination in the call distribution element Fig 106 Incoming data service routing from the public network with direct dialling to a data service individual destination DIB...

Страница 235: ...ment DD number 20 2 reference number of a call distribution element Call distribution element 1 Data service destination table 2 reference number of the data service destination table Data service ind...

Страница 236: ...ta service destination Fig 108 Data service routing transit from the public network with direct dialling to another PINX in the private leased line network BY DBMM EJTUSJCVUJPO EJSFDU EJBMMJOH QMBO JS...

Страница 237: ...n element Call distribution element 2 Data service destination table 2 reference number of the data service destination table Data service destination table 2 Data service type Fax 4 PISN user 330 Use...

Страница 238: ...t support the service System terminals do not support the service Scope The PBX supports the service in variants 1 and 3 as per ETS 300 286 UUS1 UUS is not supported in the private leased line network...

Страница 239: ...an be made simultaneously over the allocated B channels Fig 109 X 25 transmission via the D channel Tips on using X 25 The digital switching of the public exchange must be capable of forwarding packet...

Страница 240: ...and incoming ICL calls It also examines other aspects such as the output concept interface configuration for call data output output types and the various output formats 7 1 Overview Call logging con...

Страница 241: ...of call data from outgoing and incoming calls is logged and output di rectly via the corresponding interface The data actually output in each individual case depends on the selected output format see...

Страница 242: ...the PISN In a PISN call data is logged for each PINX PISN wide evaluation is carried out us ing PC based applications for the acquisition and evaluation of call data Fig 112 Call logging in a PISN and...

Страница 243: ...1 drain counter per PBX cost centre 100 In the case of user counters the ICC differentiates between 3 categories of call charges Call connections Business Here call charges are added up for calls to t...

Страница 244: ...erface If call charges are permanently allocated to a cost centre they are also counted on the user counter If call data is allocated variably to a cost centre using cost centre selection or the funct...

Страница 245: ...be different and completely falsify the outgoing call logging That s why it is important in these nodes to use the AIMS Configuration Manager to enter the exchange rate for the Master s currency and t...

Страница 246: ...assigned to each individual user within each particular corre sponding department This enables the company to determine the call charges for both the department as a whole and the call charges of each...

Страница 247: ...the call charges of a particular cumulative counter Fig 115 Individual report for business telephony calls Fig 116 Individual report for business data service calls Fig 117 Individual report for priv...

Страница 248: ...marked with an B If a user happens to be making an external call when his cumulative counter is printed out this fact is indicated by a B for BUSY This information is not displayed in the case of cos...

Страница 249: ...h only the headers repeated to explain the columns The total for the connections and amounts is printed out only on the last page If all the complete reports are printed out at the same time the print...

Страница 250: ...I7 9 11 2009 Fig 123 Complete report for business data connections Fig 124 Complete report for all network interfaces BOZ UFYU NBY DIBSBDUFST DPOGJHVSBCMFT 4 30 64 3 0 5 4 37 6 3 45 5 3 03 4 4 630 50...

Страница 251: ...ats PC1 PC5 are available for output on a PC For the output on a printer there is a choice of a list output protocol or an individ ual receipt output for each call one multi line receipt with addition...

Страница 252: ...call charges and allocates them to the cumulative counters Ascotel IntelliGate Net In an AIN the charge values as of which a printout is made can be adapted specifically for each node using the AIMS C...

Страница 253: ...the PBX After that the selected digit barring e g 1 becomes active Then only the numbers enabled by the digit barring can be dialled Fig 126 Situation if output is blocked MAX s s s XTERNAL DIGIT BARR...

Страница 254: ...the corresponding range limits are multiplied The basic surcharge is added to every chargeable call If the basic surcharge is to be applied only as of say 20 the following settings are necessary Range...

Страница 255: ...System configuration OCL ICC ICL OCL user configuration Charge pulse User configuration OCL only on connection Report OCL ICC ICL Surcharge calculator OCL ICC ICL parameters 2ANGE X X X X 2ANGE 2ANGE...

Страница 256: ...3 4 Cost centres There are 100 cost centres 00 99 available A cost centre can be allocated either permanently or for individual calls only variable Permanent allocation A cost centre can be permanentl...

Страница 257: ...charges are first adjusted with the surcharge calculator before being charged to the allocated cost centre The call charges logged on a call distribution element are always charged directly without ch...

Страница 258: ...are passed on to user B when the call is handed over User A therefore does not incur any charges The total amount of 7 is charged to user B on the ICC and the OCL If charge management is switched off...

Страница 259: ...es a particularly large number of outside calls are received The data actually output in each individual case depends on the selected output format see Output formats page 265 Fig 131 Incoming call lo...

Страница 260: ...the calls made with their cli ents In such cases ICL is combined with cost centre allocation Response if output is blocked See Printer faults page 264 ICL and OCL Areas of conflict ICL can lead to con...

Страница 261: ...ocessed further by OIP For more details please refer to the Open Interfaces Platform System Manual 7 5 1 Interface configuration One Ethernet interface and two V 24 interfaces are available on each ba...

Страница 262: ...d reports e g hotel check out Output type Service printer Output at user s request e g using a command on the Operator Console System configuration data Event message list Plus for hotel Wake up lists...

Страница 263: ...r jobs for ICL and OCL output If the out put is triggered from somewhere else the output type is altered at short notice If a CL printer job is followed by an Event printer job the new job will be sep...

Страница 264: ...tivated The emergency digit barring affects all users throughout the system with the exception of the Operator Console This feature restricts the dialling options in the event of a printer jam Once t...

Страница 265: ...ivate network There is a separate ICL and OCL variant for each of the formats PC1 to PC4 see page 293 Protocol format This format is used for output on a printer It does not contain all the data of th...

Страница 266: ...data fields together form a data record The data record begins with a Tab and ends with a Carriage Return and Line Feed These control characters are output with hexadecimal values as per Tab 92 page...

Страница 267: ...Tab 94 Symbols used for describing the data field formatting Data field length The length of a data field can be permanently defined or remain variable up to a maximum length Symbol Meaning Number of...

Страница 268: ...C i 0 I 3 24 Date of start of connection DATE yymmdd 0 I 6 28 Time of start of connection TIME hh mm 0 I 5 35 Duration of connection DURATION hhHmmMss 0 I 8 41 Call charges CHARGES ddddddd dd SP I 10...

Страница 269: ...r is entered under US and the combinations US UG or US KT The UG number is entered here for UG and the combination UG KT where con figured If not the configured ICL initialization number is entered as...

Страница 270: ...s network access transferred 1 Business network access self dialling 2 Incoming appears only at the destination PINX 3 Incoming to ACD destination placed in ACD queue 4 PISN transit 6 Network access w...

Страница 271: ...connection to the PISN network access with cost centre selection self dialling 140 Outgoing connection to the PISN transit 322 Incoming connection from the public network to the destination PINX unan...

Страница 272: ...an ISDN connection the call charge information supplied with the call is entered here In the case of an analogue connection the metering pulses are converted and entered Metering pulses In the case of...

Страница 273: ...identification incoming Caller identification 1 outgoing On the OCL report at the gateway transit PINX The user call number valid within the network is entered here On the OCL report at the source PIN...

Страница 274: ...ing For incoming calls no entry For calls to the DDI number for external remote control Enter the instruction sequence selected in DTMF mode Destination number 2 incoming For the gateway PINX and the...

Страница 275: ...Enter the call number dialled by the PINX PBX Depending on the LCR configu ration this call number may differ from the call number dialled by the user Destination number 2 outgoing The call number dia...

Страница 276: ...calls have the same sequence number but separate serial numbers Each incoming call is allocated a sequence number However since not all calls are necessarily logged logging may be deactivated individu...

Страница 277: ...ling The digit se quence 010 is therefore entered as the sort character Least Cost Routing function is deactivated Fig 138 Outgoing call to the public network Tab 102 OCL output for an outgoing call t...

Страница 278: ...11 calls user B 032 624 22 01 User B s terminal rings User B answers the call User A talks to user B At the end of the conversation the call is ended by the two users Fig 140 Duration of ringing phas...

Страница 279: ...how much time elapsed before the caller hung up Fig 141 Call to an absent user User A 032 624 21 11 calls user B 032 624 22 01 User B does not answer User A hangs up Fig 142 Duration of the TTA ringi...

Страница 280: ...l was received The sort character is 322 Time To Answer is 0 Fig 143 Call to a busy user User B is busy call with call waiting not enabled User A 032 624 21 11 calls user B 032 624 21 01 User A hears...

Страница 281: ...ogged on a separate ICL The call ini tially answered is given sort character 321 The sort character for the second ICL line is 320 Fig 144 Transferred call Without prior notice User A 032 624 21 11 ca...

Страница 282: ...enquiry call to user C User B does not hang up User C s terminal rings User C answers the call User B talks to user C User B hangs up User A talks to user C At the end of the conversation the call is...

Страница 283: ...st user in the call The sort character is 320 Tab 108 ICL output for a call to a busy user NO CC SC DATE TIME DURATION CHARGES METPUL EXCH 201 321 020798 10 26 00H01M00 00101 202 320 020798 10 27 00H1...

Страница 284: ...ion of the PISN above The following examples are based on this PISN Numbering plan for Separate prefix code Internal local users PISN users PINX 1 50 200 299 3xx 60xxx PINX 2 50 300 399 2xx 60xxx PINX...

Страница 285: ...2 22 NO CC SC DATE TIME DURATION CHARGES METPUL EXCH 50250 010 180598 14 50 00H02m10 0 20 00002 00102 ID1 ID2 DEST1 DEST2 TTA SEQ NO SERIAL NO 50 0222222222 0222222222 123 NO PISN number of user B SC...

Страница 286: ...PINX 2 is the source PINX ID2 PISN number of user C DEST1 DEST2 The number dialled by user C DEST 2 is forwarded unchanged by PINX 1 DEST 1 since LCR is not activated NO CC SC DATE TIME DURATION CHARG...

Страница 287: ...5 00101 ID1 ID2 DEST1 DEST2 TTA SEQ NO SERIAL NO 022222220 0222222222 50 0023 014 1236 NO PISN number of user B SC External call answered directly ID1 User A wants to use this CLIP to present himself...

Страница 288: ...o present himself It appears on user C s system terminal display ID2 Caller s CLIP verified by the public network Displayed to the destination user only if no ID1 CLIP is available DEST1 Nothing is en...

Страница 289: ...eader does not contain any user data Tab 116 Page header for protocol format Content text Structure Length Print offset Form Feed FF 0CH 1 0 Carriage Return CR 0DH 1 0 Line Feed LF 0AH 1 0 Space 2 SP...

Страница 290: ...witch to the cost centre during the call using 78 the CC No is displayed User numbers are always output with format SP cost centre numbers always with format 00 As a cost centre number this field can...

Страница 291: ...y channel group c in c see example on page 291 3 With Data protection On the last 4 digits of the number are replaced by full stop characters In Switzerland and other countries this applies to private...

Страница 292: ...individual receipt format Fig 153 CL output in Individual receipt format If Data protection is configured the field Call number dialled will contain the space character in the last 4 places The print...

Страница 293: ...I characters The data import mask must therefore take account of the position of the beginning of the field Offset column in the structural descriptions below The symbols and conventions listed in Tab...

Страница 294: ...Tab 121 The second digit means Abbreviation Meaning Hexadecimal value Usage HT Horizontal tab 09 Start of a data record SP Space 20 Field separator CR Carriage Return 0D End of a data record LF Line...

Страница 295: ...sions 8 Outgoing connections on room extensions Value Meaning 00 Outgoing business exchange traffic transferred 10 Outgoing business exchange traffic self dialling normal case for business traffic 14...

Страница 296: ...acters With cost centre length 6 all the offsets following the cost centre are incremented by 4 characters ttttt I SP 5 1 Sort character oo 00 I 2 17 Date yymmdd 00 I 6 10 Start time hh mm 00 I 5 17 D...

Страница 297: ...r is also output as a separate field along with the DDI number Format structure Tab 124 PC2 format Data field meaning Structure Format Lengt h Offset Start of data record HT 1 0 User number ttttt SP 5...

Страница 298: ...F 1 92 1 The primary channel group is output in position c the trunk card number in position bb and the network interface number in position pp see example on page 298 2 This is the direct dial number...

Страница 299: ...tre number kkkkkkkkk SP 9 7 Sort character oo 00 2 17 Date of start of connection yymmdd 00 6 20 Time of start of connection hh mm 00 5 27 Duration of connection hhHmmMss 00 8 33 Primary channel group...

Страница 300: ...dialled by the user and the configuration in the LCR ta bles the number actually dialled by the PBX may be different or identical 9 PVUQVU OUFSOBM VTFS OVNCFS VNCFS PG NFUFSJOH QVMTFT 4FSJBM OVNCFS 4P...

Страница 301: ...hardware such as Voice Mail The remote control of features the hotel function and the alarming facilities using external text messages are described at the end of the chapter Tab 126 The following fe...

Страница 302: ...tailed Description Prefix and suffix dialling procedures System configuration Reference to Other Features An illustration represents the feature scenario in a simple clearly structured form The follow...

Страница 303: ...connection is made In suffix dialling dialling takes place during a connection or call During the ringing phase dialling takes place during the ringing phase of an in coming call Depending on the nat...

Страница 304: ...re used Term Usage Internal user An internal user has an internal user number An internal user is assigned one or more terminals External user An external user is located in the public network outside...

Страница 305: ...entiated into bearer services and supplementary services A certain number of functions such as the three party conference with two exter nal users can be carried out both externally in the public netw...

Страница 306: ...locally in the PBX Two B chan nels are seized as a result If the system requirements are met the three party conference with one internal and two external users can also be transferred to the exchang...

Страница 307: ...rs on both connection types or supported by the PBX Identification services Tab 129 Identification services Name of the service Remark P P P MP CLIP Calling Line Identification Presentation Displays t...

Страница 308: ...P CFU Call Forwarding Unconditional CFU in the exchange supported via proce dure CFB Call Forwarding Busy CFB in the exchange supported via procedure CFNR Call Forwarding on No Reply CFNR in the excha...

Страница 309: ...s supported Note Notifications in networks are not supported via the S external interface with the protocol DSS1 Notification incoming on Outgoing Meaning Remarks System termi nal ISDN termi nal Remot...

Страница 310: ...Ascotel IntelliGate on the other They can be found in a table in the SIP in Ascotel IntelliGate System Manual 8 2 4 Features in the private network This Chapter describes the user related features in...

Страница 311: ...the following services Display call numbers CLIP and names CNIP Enquiry call Hold Brokering Call transfer with without prior notice Conference variable preconfigured Call Forwarding Unconditional CFU...

Страница 312: ...for this feature between private network QSIG protocol and public network DSS1 proto col is guaranteed It is possible to activate callback between A and C and between B and C Fig 161 page 312 if the...

Страница 313: ...rried out 8 2 6 1 User unrelated features User unrelated features are operated via abbreviated dialling numbers defined on the destination PINX and containing the corresponding procedures These abbrev...

Страница 314: ...related features listed in Tab 335 page 480 are sup ported by the PBX and can be activated or reset via the keypad or function key The only requirement is that the PISN user concerned is not protected...

Страница 315: ...ons have to be authorized to enable the features conference Call Forwarding Unconditional and call transfer between two external users exchange to exchange connections can be further restricted see Ex...

Страница 316: ...ivated on the system terminal With commercially available system terminals by other manufacturers features can be operated in the following ways ISDN terminals By menu for ISDN services supported by t...

Страница 317: ...listed in the internal numbering plan Function key A frequently used function can be stored under a function key The function is acti vated and deactivated simply by pressing the key All system termin...

Страница 318: ...member differentiating between internal and external call on Office 45 Aastra 5380 and the PC Operator And depending on the terminal other telephony functions e g setting up an announcement to the te...

Страница 319: ...ages available vary depending on the user interfaces Tab 138 Languages supported Languages1 1 Other languages may be added System terminals PC Opera tor Con sole PBX AIMS Danish da German de English e...

Страница 320: ...l Spanish languages English is displayed instead of Polish Czech and Hungarian The System Assistant on Office 45 automatically takes over the language set in the terminal Standard text and event messa...

Страница 321: ...Can be set via the menu and AIMS Initialization values During initialization the currency is defined by country based on international abbreviations It can be configured in all specified languages at...

Страница 322: ...at least one terminal has to be entered in the call routing Only one call routing per user can be active at any one time The Ring Alone function 41 makes it possible for incoming calls to be acousti...

Страница 323: ...estrictions Only 16 terminals are allowed per user Only one each of the following terminals can be allocated to a user DECT terminal IP system terminal as a softphone A user who is assigned a DCT term...

Страница 324: ...s CFU can be either unconditional or only if busy Preconfigured CFU The call forwarding is made unconditionally to a destination entered in the user configuration This destination is also used with th...

Страница 325: ...t Call forwarding loops Internal not permitted In the PISN restricted by the transit counter C is the only user who can still reach B Interface Operating sequence signalling on the terminal Scope B Ob...

Страница 326: ...CFU to own set 02 Parameter Parameter value Remarks Preconfigured CFU Dest No User configuration CFU first ring Yes No User configuration CFU CFNR destination Dest No User configuration Shows the acti...

Страница 327: ...n page 199 Exchange to exchange connection not enabled External calls are not diverted to an external destination Internal calls are diverted to an external destination Calls that reach the user via u...

Страница 328: ...ough and the caller will obtain the ring back tone Scope This feature is available only with stand alone PBXs and gateway PINXs 8 4 1 3 Examples of Call Forwarding Unconditional The following examples...

Страница 329: ...ective of the configuration of the Wait for connection parameter If user B is busy A obtains the busy tone Digital network interface with DDI number to user KT and user KT busy Fig 166 DDI number to u...

Страница 330: ...the user s own terminal e g exchange access are not transferred to the destination terminal A call forwarding already activated will be overwritten by Follow me Follow me will interrupt any Call Forw...

Страница 331: ...sers B C The delay in the call to C is reactivated only once the call has been answered directly by called party B For the delay always to be active the parameter CFNR immediate ring valid throughout...

Страница 332: ...er executed Interface Operating sequence signalling on the terminal Scope B Once the feature has been activated B obtains an acknowledgement tone C Possible destinations Users internal external1 PISN...

Страница 333: ...ding is to be executed see also Default diversions per user page 149 Tip CFNR immediate ring can be deactivated individually for PISN users This is useful for instance in the case of externally connec...

Страница 334: ...g 68 Protect own set against CFNR 02 Allow CFNR to own set 02 Parameter Parameter value Remarks CFNR if busy Yes No Preconfigured CFNR Dest No User configuration CFU CFNR destination Dest No User conf...

Страница 335: ...ar to those of CFU Uncondi tional Tab 150 Call Deflection Interface Operatingsequence signallingonthe terminal Scope B Once the feature has been activated B obtains an acknowledgement indication on hi...

Страница 336: ...forwarded exception the Personal key on an Operator Console If the call is not answered at the destination a recall is not made If an attempt is made to forward the call to an invalid or busy internal...

Страница 337: ...ess Default call forwarding if rejected is configured see section below If all the UG members reject the call the call set up is cleared down and the calling user obtains the busy tone For each user a...

Страница 338: ...the cordless terminal user C is removed from the charging bay Conversely a call for C is automatically diverted to B if C is in the charging bay While Twin Comfort provides the same functionality as T...

Страница 339: ...he corded system terminal remains effective after the handset has been taken out of the charging bay Call Forwarding Unconditional on the handset is subordinated to Twin Mode Twin Comfort forwarding i...

Страница 340: ...ntire system A destination for Do not disturb cannot be diverted to the exchange Interface Operating sequence signalling on the ter minal Scope B Once the feature has been activated B obtains an ackno...

Страница 341: ...Tab 159 Do not disturb Procedures System configuration Tab 160 Do not disturb System configuration Reference to Other Features procedure Activate Do not disturb 26 Clear Do not disturb 26 Parameter P...

Страница 342: ...the destination for the substitution is busy caller A obtains the busy tone Call waiting is not automatic If General bell is configured as the destination for the substitution the call is placed in th...

Страница 343: ...Procedure Tab 162 Substitution Procedure System configuration Tab 163 Substitution System configuration Reference to Other Features Office 45 as an Operator Console Switch proxy on and off Parameter P...

Страница 344: ...ved This allows a DECT user to be reached without delay in 4 PINXs DECT Follow me must not be confused with the feature Follow me page 330 Fig 174 Automatic activation of DECT Follow me 8 4 9 1 DECT F...

Страница 345: ...in Mode is possible on one s own PBX Not possible in virtual networks Possible only with Office 135 and Office 160 Notes If the Follow Me Number cannot be dialled when the handset registers with a sys...

Страница 346: ...call Twin Mode is possible on one s own PBX Also possible in virtual networks Application Notes Application Notes are available for both configuration options see https pbxweb aastra com Ascotel Intel...

Страница 347: ...AIMS for the internal PBX melody It can be replaced by another file if required It is also possible to record a text via a terminal or to feed in audio data via equipment connected to the audio input...

Страница 348: ...applies to both recording possibilities To end the recording hang up on system terminals press the Stop Foxkey The recording is then stored automatically The recording time is limited by the size of t...

Страница 349: ...inal will ring continuously for 10 seconds As soon as B picks up the handset he is again connection with A If A is on hold and B waits for more than 10 seconds before setting up a ringing or call conn...

Страница 350: ...thout call prepara tion R user No R control key Set up enquiry call to a user of the up circuit PBX Condition The user s own PBX is analogously connected down circuit and the existing call connection...

Страница 351: ...the network provider Possible interfaces internal external PISN C Possible interfaces internal external PISN System Terminals a b terminal Return to the initial call with the disconnect key with R1 R...

Страница 352: ...7 Brokering Detailed Description Tab 172 Brokering switching back and forth between two calls Brokering is also possible from a conference to a user Interface Operating sequence signalling on the term...

Страница 353: ...inals a b terminal Brokering With digit suffix dialling 2 with R2 R control key Parameter Parameter value Remarks Hold in the exchange Yes No In the group configuration Local feature does not require...

Страница 354: ...rther enquiry calls Conferences take up hardware resources Interface Operating sequence signalling on the termi nal Scope A C Depending on the system configuration the con ference participants will ob...

Страница 355: ...uiry call With digit suffix dialling 5 R 5 R control key Three party conference in the exchange Return to enquiry call with brokering With digit suffix dialling 2 R 2 R control key End three party con...

Страница 356: ...lling string and are all called up at the same time Preconfigured conference Here the conference participants are preconfigured in the system configuration and are all called up at the same time Three...

Страница 357: ...quence signalling on the termi nal Scope A The conference leader obtains a ring back tone when setting up the conference B C D The preconfigured or dialled conference partici pants obtain ringing sign...

Страница 358: ...up conference from enquiry call three party conference three party conference in the public exchange Use digit suffix dialling 3 with R3 R control key Expand conference from enquiry call Use digit suf...

Страница 359: ...and B hang up before the call transfer has been made B will obtain 10 seconds of continuous ringing Interface Operating sequence signalling on the termi nal Scope A If A is on hold he hears Music on...

Страница 360: ...r type user B does not wait for user C to answer he does not notice of the call before handing over the call Fig 181 Call transfer without prior notice All terminals Call transfer hang up Parameter Pa...

Страница 361: ...obtains the ring back tone or Music on hold Possible interfaces internal external1 PISN 1 If both users A and C are external users or virtual network PISN users the settings authorising exchange to e...

Страница 362: ...If both A and C are external users the settings authorising exchange to exchange traffic will need to be ob served see Exchange to Exchange Connections page 199 2 The settings authorising exchange to...

Страница 363: ...is also trans ferred This applies only if C neither rejects nor answers B s call For the full scope of this feature see Intrusion page 392 Suffix dialling procedures Activate callback see Callback if...

Страница 364: ...once that time has elapsed In some cases the recall time used depends on the type or the configuration of the switched user 200 If the transferred user is not an individual internal user but in a use...

Страница 365: ...trieved within the monitored park ing time System configuration Tab 191 Recall System configuration Note If the value of the Internal ringing duration parameter is smaller than the corresponding recal...

Страница 366: ...ocedures Tab 193 Call acceptance Procedure System configuration Tab 194 Call acceptance System configuration Reference to Other Features Interface Operating sequence signalling on the termi nal Scope...

Страница 367: ...age after the greeting The mailbox owners are notified of any voice messages received which they can then retrieve and or delete or call back the callers directly If the system terminal connected is e...

Страница 368: ...ate time and CLIP of new messages when you play back your new messages Voice Mail System AVS 5150 In addition to the functions of the Basic and Enterprise Voice Mail System the Voice Mail System AVS 5...

Страница 369: ...mail box 3 3 3 Time controlled greeting texts Number of voice Messages per mailbox unrestricted unrestricted 99 Profiles for the Auto Attendant 1 allocatable profil for each greeting1 1 allocatable pr...

Страница 370: ...ode than in hybrid mode However the quality of the audio data is somewhat poorer as a result of the compression All the Voice Mail au dio data personal and global greetings voice messages and the Audi...

Страница 371: ...a dis play personal greetings are recorded monitored and activated in a similar way but using procedures as described in Procedures for personal greetings page 380 Global greetings are always recorded...

Страница 372: ...onal voice messages Voice Mail menu Three Audio Guide languages can be loaded onto the system simultaneously and individually allo cated to each mailbox Tips To skip the Audio Guide information use th...

Страница 373: ...its for the end of the greeting the action assigned to the End of greeting parameter is carried out The parameter Delay after end of greeting is used to delay the subsequent action by up to 9 seconds...

Страница 374: ...above are available to him 42N The system has already preselected 42 The caller does not obtain a new dial tone instead he add further digits K334 The system waits for the terminal PIN PIN to be enter...

Страница 375: ...he voice message on the active mailbox is re corded If recording is not enabled with the mailbox s active greeting a message can still be left If the user does not have a mailbox or if an invalid call...

Страница 376: ...ting is no longer played back but A can also leave a message Note If user B hangs up during or after C s greeting A is connected with C s mailbox The remaining behaviour is analogous to cases 3 and 4...

Страница 377: ...using CFNR do not result in exclusion from the line group However the forwarding is always carried out after the con figured CFNR delay Forwarding via call distribution element CDE Situation 1 possib...

Страница 378: ...e message for it to be stored Storage times for new voice mes sages 1 90 days Older voice messages that have not yet been played back are automatically deleted once the configured period of time has e...

Страница 379: ...anguagesarealreadyloaded onthenode Only loaded languages of the assigned node can be selected Listen to voice message informa tion Yes No Here you select whether or not the date time and call number C...

Страница 380: ...global greetings the maximum length is defined in the file management Codec greetings G 711 low compres sion G 729 high compression Choice of compression method G 711 high call quality requires more...

Страница 381: ...s is always the Master with DECT termi nals it is the node at which the handset is currently located Recording personal greeting x with terminal 913x nn x 1 2 3 To record personal greeting x via PBX a...

Страница 382: ...known 1 Dial the user who has forwarded to Voice Mail 2 Press the key during the greeting text 3 Enter the PIN 4 Use the key to complete The voice messages are now played back where available startin...

Страница 383: ...m Notification Tab 206 Notification by the Voice Mail System Cancelling the notification Once the notification is cancelled the voice mails themselves remain stored in the mailbox The notification is...

Страница 384: ...are indicated with a lower priority after notifications Entry on the list of unanswered calls If a call is forwarded to the Voice Mail System it is useful if this action generates an entry in the list...

Страница 385: ...l System However this requires certain additional configurations in AIMS which are described in detail in the chapter on configuration in the Voice Mail System AVS 5150 System Manual These additional...

Страница 386: ...of the last user in the chain In QSIG networks or voice mail systems connected via QSIG the response of param eter Send first last mailbox information is dependent on the trunk group settings If the p...

Страница 387: ...e user s number is entered in full see Numbering Plan page 15 System configuration Tab 209 Dialling by name System configuration Tip An external directory can also be connected to the PBX via OIP To b...

Страница 388: ...external number in an open numbering plan Fig 187 page 388 when the LCR Least Cost Routing function is activated In this case the PBX has to wait until the user has entered all the digits before it ca...

Страница 389: ...of selection signal with the LCR function activated Prefix Dialling Procedure Completing dialling with end of selection signal External user No System configuration Tab 210 End of selection signal Sy...

Страница 390: ...he possibility of sending a text message to users who have a system terminal with display and to do so even during a call e g Urgent international call Interface Operating sequence signalling on the t...

Страница 391: ...ialling 1 R1 Answer with hold Hold call and answer other call Use digit suffix dialling 2 R2 Answerwithconference Includeother call in the current call Use digit suffix dialling 3 R3 Reject Continue w...

Страница 392: ...itions for data protection need to be observed in this respect If B is making an exchange all intrusion will only work if this feature is also enabled for exchange calls throughout the system Interfac...

Страница 393: ...nd call and answer other user Use digit suffix dialling 1 R1 Answer with hold Hold call and answer other user Use digit suffix dialling 2 R2 Answer with conference Include other user in the current ca...

Страница 394: ...t any time to intrude into the call Normal Intrusion with signaling is then carried out as de scribed in Intrusion page 392 Fig 191 Silent intrusion Detailed Description Tab 219 Silent intrusion Inter...

Страница 395: ...w Silent intrusion is not possible in all cases and not absolutely silent For IP IP IP SIP and SIP SIP connections the media is switched directly and not via the system In these cases the connection m...

Страница 396: ...ctivate silent intrusion Use digit suffix dialling 4 R4 R control key System Terminals a b terminal Activate silent intrusion With function key in prefix dialling config urable only by system administ...

Страница 397: ...protect the user s hearing announcements to the Office 135 cordless system terminal are possible only if the handset is in its charging bay This restriction does not apply to the Office 160 cordless s...

Страница 398: ...e phone it calls with a special call pattern 200 ms ring 200 ms pause 200 ms ring 200 ms pause etc The analogue Tiptel 1910 and Tiptel 1930 terminals especially designed for retirement homes and hospi...

Страница 399: ...an announcement to a user or announcement group 7998 User No or 79 Group No Office 35 Office 45 Aastra 5370 Aastra 5380 dou ble click team key of individual users Answer announcement called party ans...

Страница 400: ...h connection Exchange barred users Printer jam during CL output 6 IBSHF 3FDBMM 6 IBSHF 3FDBM 6 IBSHF 3FDBM 6TFS XIP EPFT OPU IBWF FYDIBOHF BDDFTT BVUIPSJ BUJPO QJDLT VQ UIF SFDFJWFS BOE EJBMT P 0QFSBU...

Страница 401: ...harge recall is effected If the configured time is greater than zero the internal user automatically obtains the exchange free signal when he picks up the handset again and is able to dial a new numbe...

Страница 402: ...for an ordinary announcement made to a user Interface Operating sequence signalling on the ter minal Scope A Activates announcement Requirement A is authorized to make announcements B The announcemen...

Страница 403: ...for announcement only System configuration Tab 231 Duplex mode System configuration Reference to Other Features procedure System Terminals Set up announcement or duplex mode calling party 7998 User No...

Страница 404: ...Procedure Tab 233 Fetching a call Procedure System configuration Tab 234 Fetching a call System configuration Reference to Other Features Interface Operating sequence signal ling on the terminal Scop...

Страница 405: ...the hotline destination number has been dialled other digits can be suffix di alled for example for a fax terminal the network access prefix is entered as the hot line destination If the user is not...

Страница 406: ...88 own user number Prefix Dialling Procedure Activate hotline Pick up handset or press Loudspeaker key System configuration Tab 236 Hotline System configuration Parameter Parameter value Remarks Hotl...

Страница 407: ...see An nouncement to one or more users page 397 The text of a text message is either user definable or can be selected from 16 texts standard texts predefined by the system see Standard texts page 412...

Страница 408: ...System Terminals Send standard text with without parameters to the user 3598 User No Text No Param Send standard text with without parameters to group 35 Gr No Text No Param Send standard text with w...

Страница 409: ...messages have maximum priority Callback requests are displayed with a higher priority than Voice Mail notifications and text messages Tip With the MESSAGE function a user has the possibility of activ...

Страница 410: ...n Tab 242 MESSAGE System configuration Reference to Other Features procedure Activate MESSAGE 38 User No Answer MESSAGE trigger callback 38 Clear MESSAGE on one s own terminal 38 Clear MESSAGE on the...

Страница 411: ...number is not configured the call is routed in the normal way to the user who left the message The call is stored in the list of callers Message The message is either user definable or can be selected...

Страница 412: ...m Clear leave message 24 Parameter Parameter value Remarks Preconfigured CFU User No Features Call Forwarding Unconditional CFU page 324 Sending and reading text messages page 407 Number Text 1 MEETIN...

Страница 413: ...t not be reconfigured Ascotel IntelliGate Net In an AIN with nodes in different language regions it makes sense to spec ify a common language e g English for the standard texts Alternatively you can r...

Страница 414: ...the preset parking time1 user A will re ceive a recall Some terminals allow configuring a separate parking key see Configurable keys page 317 The PC Operator also allows locally parked calls from oth...

Страница 415: ...6 16 2 Central call parking User A wants to continue a call with user B on a terminal belonging to user C He can park the call on the PBX s central call parking space and then retrieve the call from o...

Страница 416: ...ing on the ter minal Scope A Once the procedure has been executed the user obtains the acknowledgement tone Restriction In the PBX only 1 call can be parked centrally throughout the system at any give...

Страница 417: ...nalled as parked on the other key telephones and can therefore also be retrieved and continued on those terminals Whether or not the parking time is monitored by the PBX varies from country to country...

Страница 418: ...y to country The number of calls parked simultaneously using this call parking function is lim ited only by the display capabilities of the terminal in question On the Office 45 a call can also be par...

Страница 419: ...of time a callback if busy remains valid B is internal 45 min B is external 30 min B is in the PISN can vary in an heterogeneous PISN system 45 minutes Interface Operating sequence signalling on the t...

Страница 420: ...ot available is signalled after activation System configuration Tab 259 Callback if user busy System configuration Reference to Other Features 8 6 17 2 Callback to free user User A can activate a call...

Страница 421: ...imum priority on the terminal i e before no tifications by the Voice Mail System and before any text messages Suffix dialling procedures Tab 261 Callback to free user Procedures System configuration T...

Страница 422: ...A must carry out the callback procedure with the handset off hook and not via the loudspeaker key Wait until free works only with cordless terminals Suffix dialling procedures Tab 264 Wait until free...

Страница 423: ...set up either on the system terminals themselves or via AIMS One team key is configured for each team member and allows the following func tions and signalling states Calling a team member using a sim...

Страница 424: ...ctly to the handset s number Note Team keys already configured on users who only subsequently activated Twin Mode Twin Comfort are not automatically complemented with the handset number However the AI...

Страница 425: ...icular user The user can lock all his terminals or restrict the dialling possibilities using his PIN He uses the PIN to unlock the terminals once again Unlocking the terminal for each call Restricting...

Страница 426: ...e PIN the first time the feature is activated PIN syntax all terminals 2 to 10 digits digits 0 to 9 Procedures Tab 267 Phone lock Procedures The Change PIN feature can be remote controlled which means...

Страница 427: ...al is being used by the caller In this way an authorized user can use even unlocked terminals with his own set tings For reasons of data protection no entry is made in the redial register See also Mak...

Страница 428: ...user unlocks his own terminal After unlocking it he can either dial directly within the next 12 seconds or hang up and dial within 60 seconds with or without dialling by name Both the terminal settin...

Страница 429: ...withOffice 45 On Activates the lock Internal Digit Barring phone lock Internal digit barring 1 to 8 Definition of internal dialling possibilities in the locked state External Digit Barring phone lock...

Страница 430: ...ry is made in the redial register This same function is also used to unlock locked terminals to make a single call For more details on this feature and how to set the PIN see Unlocking the terminal fo...

Страница 431: ...y terminal on the same PBX or within a PISN Detailed Description The user dials 46 keys in his user number and enters his personal PIN This deacti vates his external digit barring the terminal is also...

Страница 432: ...without their own terminals can be defined as virtual users and can then also use this feature System Configuration requirements For this feature to be used the initialization PIN must be changed firs...

Страница 433: ...call is not rerouted even if CFU CFNR or do not disturb are acti vated Permanent call orders are executed daily Saturdays and Sundays included The call order is activated from one of the correspondin...

Страница 434: ...inder call is always determined by the time zone of the user for whom the appointment reminder call was activated This has to be taken into account in particular when activating an appointment reminde...

Страница 435: ...ures 435 syd 0200 3 0 I7 9 11 2009 8 6 23 Acceptance of a call or data connection 8 6 23 1 Preliminaries User D can enable user C to take over an existing call or data connection A B Fig 208 Preparing...

Страница 436: ...to take over an active connection Procedures System configuration Tab 278 Preparing to take over an active connection System configuration Interface Operating sequence signalling on the terminal Scop...

Страница 437: ...ctive connection Prefix Dialling Procedure Tab 280 Taking over an active connection Procedure Reference to Other Features Interface Operating sequence signalling on the terminal Scope B User B obtains...

Страница 438: ...configuration Tab 282 Take Key configuration Note Take is actually nothing other than the preparation for accepting a call and accept ing the call from the same terminal This function can be carried o...

Страница 439: ...all from user B to user A even before user A has answered the call Fig 211 Call acceptance with Fast Take Detailed Description Tab 283 Fast Take Interface Operating sequence signalling on the terminal...

Страница 440: ...nternal call is to be forwarded by someone who does not know how to transfer a call for instance a child It is now possible to take over the call from an authorised terminal A call has been forwarded...

Страница 441: ...omatically triggered to the configured destination B When the destina tion user answers the call the one way or two way connection is switched through This is referred to as active room monitoring It...

Страница 442: ...A flashing exclamation mark indicates that the microphone is switched on at A active room monitoring Terminals on which room monitoring can be activated Office 135 135pro Office 130 130pro Requirement...

Страница 443: ...d If no level is indicated the value last selected is used The appropriate level has to be determined empirically on site The microphone used for room monitoring is switched on with a 10 second time l...

Страница 444: ...Calls during active room monitoring If an internal or external user calls the monitoring handset the handset signals the call only visually not acoustically The call can be answered on the monitoring...

Страница 445: ...s set up by the monitoring handset in active room monitoring the user has the possibility of switching back and forth between one way mode digit 1 and two way mode digit 2 once the connection has been...

Страница 446: ...rs can be paged using a specific coded ringing on the general bell A user who recognizes his ringing pattern can answer the call from any terminal B Fig 213 Coded ringing on general bell Detailed Desc...

Страница 447: ...re System configuration Tab 291 Coded ringing on the general bell System configuration procedure Activate coded ringing 81 User No Activate CFU to coded ringing 28 Clear CFU to coded ringing 28 Answer...

Страница 448: ...ral bell they are placed in a queue max 10 en tries Tip General bell in the UG of the operator console with delay If the attendant is absent for a short time or is overloaded the general bell is activ...

Страница 449: ...system precisely one a b port can be configured for this purpose Any existing allocation to a user is then automatically deleted Once the connection is made no calls can be made or received via the po...

Страница 450: ...orehand Once the announcement has been made the caller obtains either the ring back tone music a pause or another announce ment is made This can be repeatedly endlessly with the possibility of playing...

Страница 451: ...d to the call distribution element via which the call is to be routed is always crucial If in the Courtesy settings CM_1_2_5_7 the Sequence switch position x parameter field is blank no announcement t...

Страница 452: ...e or more steps Exam ple If the figure 2 is entered as the next step at step 3 steps 2 and 3 are repeated until the connection is cleared down Parameter Parameter value Remarks File number File number...

Страница 453: ...ined for a Courtesy announcement callers on several Courtesy channels can be synchronized with the same announcement text on the same channel This frees us channels for new callers The requirement is...

Страница 454: ...user can only operate the control functions of his own local PBX using the procedures Record with handset After the procedure a long Start tone is audible and can be recorded over the hand set Note Wh...

Страница 455: ...he recordings have to be stored as wave files in a particular format under a predefined name Format CCITT A Law 8 kHz 8 bit mono File names court_xx wav lower case required xx can take on the values 1...

Страница 456: ...es to be carried out the terminal must be assigned an authorization profile with the administration right Audio services Also the terminal PIN must not be set to the initialization value 0000 Ascotel...

Страница 457: ...ures Do not disturb Follow me Call Forwarding Unconditional Call Forwarding on No Reply Call back Protection against CFU CFNR Protect against intrusion Protect against announcement Protect against cal...

Страница 458: ...the user configuration to dial using network pro viders of their own choice contrary to the set LCR criteria see Bypassing LCR man ually Forced Routing page 194 If a network provider cannot be reached...

Страница 459: ...on A destination number can be stored for each of the three switch positions of switch groups 1 to 20 When an emergency number is dialled one of the three destination numbers is dialled Note If an ext...

Страница 460: ...number nor mally used in each country Depending on the assigned emergency desti nation and the switch position of the configured switch group the corre sponding destination number is then dialled whe...

Страница 461: ...e restored once the call is com pleted Scope Suppressing the call number display is supported only for external calls via digital network interfaces with the DSS1 protocol Notes The function is not ex...

Страница 462: ...guration Reference to Other Features procedure Activate CLIR for one call 31 external destination No Deactivate CLIR for one call 31 external destination No Activate CLIR permanently 31 Deactivate CLI...

Страница 463: ...the caller has rung off Fig 216 MCID during the call Detailed Description This function provided by the network provider as a supplementary service is used for identifying malicious or nuisance caller...

Страница 464: ...ser Connection restrictions Only for external incoming connections In hands free mode activation is practi cally possible only during the call as sys tem terminals hang up automatically within a few s...

Страница 465: ...ation see section Call Forwarding Unconditional CFU for user group members page 107 With user groups configured as large the UG member is logged out for all types of redirected calls even internal one...

Страница 466: ...er group System configuration Reference to Other Features procedure Log in to all user groups 4800 Log out of all user groups 4800 Log into one user group 48 UG No Log out of one user group 48 UG No P...

Страница 467: ...if at least one of the UG s users is in an outside call or an internal call If a user is in several line groups with Home Alone activated and if he is in a call callers to one of the UGs will obtain...

Страница 468: ...in the busy signal Mr Smith however can be reached in any case by his staff via DDI user E Fig 217 Home alone UG 1 Private contains users A B C and D User D is also in UG 2 along with user E carpentry...

Страница 469: ...states on the labels of the termi nals Interface Operating sequence signalling on the termi nal Scope A The user obtains an acknowledgement tone when switching On Off Terminals connected to the S bus...

Страница 470: ...or installations can be controlled using relays on the 20x5 sys tem the OI 2DOOR card 20x5 or the ODAB card A150 300 The telephone can be used to operate sun blinds for example or to switch the lighti...

Страница 471: ...uthorized user can control the relays on all the cards The numbers of all the relays of an AIN are defined in the numbering plan Reference to Other Features Interface Operating sequence signalling on...

Страница 472: ...12 1 Door bell Depending on the system configuration pressing the door bell triggers a call to any internal destination B Detailed Description Tab 323 Door bell Interface Operating sequence signalling...

Страница 473: ...ll on the options card System configuration Door bell when the door intercom system is connected via an analogue termi nal port The destination is configured directly in the connected TFE If the diall...

Страница 474: ...o open the door Detailed Description Tab 325 Opening doors Procedures system configuration for connection via options card Tab 326 Opening doors Procedure Tab 327 Opening doors System configuration In...

Страница 475: ...ing doors 74 Call number of the user who is assigned an analogue terminal to whose port the door intercom system is connected Parameter Parameter value Scope remarks Opening doors Yes Necessary author...

Страница 476: ...ig 219 Connection to the door intercom Detailed Description Tab 330 Dial door intercom Interface Scope A The door intercom can be dialled up Locally on the system From another PINX1 dialling Requireme...

Страница 477: ...he call number of the user who is assigned an analogue terminal to whose port the door intercom system is connected System configuration Tab 332 Door intercom System configuration Reference to Other F...

Страница 478: ...n summer and winter time CM_1_2_5 Parameter see Tab 334 Time synchronisation It is possible to set up a time synchronization via ISDN network or via IP using a time server ISDN time synchronisation Th...

Страница 479: ...s the Mas ter time differs from UTC by 1 hour System configuration Tab 334 System time and system date System configuration Reference to Other Features Parameter Parameter value Legend Remarks System...

Страница 480: ...ct against allow CFU CFNR on own set 02 02 Protect against allow call waiting intrusion on own set 04 04 Activate clear CFU 21 destination No 21 Activate clear CFU Unconditional on user last configure...

Страница 481: ...warding to general call with coded ringing 68 68 Trigger Redkey function 73 Parameter Record Voice Mail greeting with terminal x 1 2 3 913 x terminal PIN Check Voice Mail recording x 1 2 3 913 x termi...

Страница 482: ...ing sequence signalling on the terminal Scope A When activating and deactivating the feature the user carrying out the feature obtains the acknowl edgement tone Possible interfaces A and B are on the...

Страница 483: ...system re lated features Tab 336 page 481 Detailed Description Tab 339 Externally remote controlled features and system functions Interface Operating sequence signalling on the termi nal Scope A A dia...

Страница 484: ...he following proce dure Fig 221 Sequences for external remote control of features procedure Change procedure using external remote control DDI No Password 06 user No procedure FTUJOBUJPO OVNCFS GPS UI...

Страница 485: ...field Dest No 1 Unsuccessful attempts are entered with the sort character xx9 only in PC5 format see Structure of the PC5 output format page 266 System configuration Tab 341 External remote control S...

Страница 486: ...t having to delete them Features and settings can also be activated deactivated and modified with time control and in parallel via terminals Each particular status is event controlled i e the last com...

Страница 487: ...pendent pbx reset As a result the reset function command remains hidden to unauthorized users After a reset the entry is automatically deleted A reset using a time controlled function is clearly ident...

Страница 488: ...r use in hotel rooms see also Message function page 409 8 9 1 Configuration The type of connection can be configured for each user Standard operating or service numbers Room Phone booth The features f...

Страница 489: ...default values The room to room traffic configuration can be modified by the System Assistant on Office 45 e g to allocate special privileges to travel groups Secret code The secret code feature 34 al...

Страница 490: ...to room authorization is set to the default configured in the Setup menu If no default is configured the current Room to room setting is retained Room status from Busy to Free Log guest off User s exc...

Страница 491: ...ting up a phone booth 1 User configuration for No 45 Extension Phone booth Exchange access No Internal digit barring 9 External digit barring 10 or no digit barring 2 Internal digit barring 9 All barr...

Страница 492: ...Press the phone box key for internal call 3245 configured Press hold key for enquiry call to Foxkey Press free line key Press the End key phone box obtains dial tone and can dial out When the call in...

Страница 493: ...utes and obtains a dial tone The line is signalled as busy on the Operator Console Operating sequence on the Operator Console Press phone box key 3245 configured Press Enter key Press the End key When...

Страница 494: ...erating sequence on the Operator Console Press function key 32 configured Suffix dial 29 or wait 2 seconds Press the End key As a call is signalled the user in the phone box picks up the receiver obta...

Страница 495: ...wake up time To be able to send the commands you need to switch over to a special mode first Ascotel IntelliGate Net In an AIN connection via a V 24 interface on the mainboard of a satellite is not p...

Страница 496: ...Protocol SMS Protocol Fig 227 Message and alarm systems 8 10 1 Internal messaging system for system terminals The internal messaging system for system terminals allows users to exchange pre defined o...

Страница 497: ...Ascotel IntelliGate ensures the connections between the IMS and the 9d termi nals 9d handsets do not register with Ascotel IntelliGate under the GAP standard but as system terminals The IMS communica...

Страница 498: ...l system terminals see Tab 239 page 408 The SMSC is configured using the AIMS Configuration Manager Tab 346 SMSC settings If the external message server is capable of handling short messages SMS then...

Страница 499: ...rm message texts is 160 characters A maximum of 16 alarms can be stored for each user No more alarms can be de livered after that Alarms are always routed to the destination defined in the send comman...

Страница 500: ...DECT system termi nals should be used in preference for receiving the text messages Fig 228 Connection via Pocket Adapter External alarm source Any configurable systems equipped with a V 24 interface...

Страница 501: ...ame Reading external alarms The Read menu item stops the continuous ringing and the entire text message is then displayed press Info key if necessary The alarm server obtains a message to say that the...

Страница 502: ...he system 20x5 only in addition to the Pocket Adapter Fig 229 Connection via Ethernet Function Redkey On each system terminal one or more function keys can be configured as Redkeys Depending on the ap...

Страница 503: ...ong click is required if the keypad lock is activated This setting can be configured with AIMS for each DECT terminal Hotkey modes for Office 160Safeguard ATEX On the Office 160Safeguard ATEX system t...

Страница 504: ...This functionality can only be used with the ATASpro protocol The ATAS Interface and ATASpro Interface licences are also required The hotkey on the side of the handset can be freely configured with p...

Страница 505: ...ber 351 ATD 21205 PX cr Seizes internally and initiates a Call Forwarding Unconditional CALL V FROM nnnn cr The PC Dial application signals a call using one of the messages on the left depending on wh...

Страница 506: ...purpose It provides the interface between the radio sys tem and the public ISDN network or an up circuit PBX Fig 230 Ascotel Mobility Interface AMI Together with the DCT 1800 radio system up to 400 D...

Страница 507: ...sted below is a rough overview of the main supported features that can be used by DCT users Display the number name to the called party CLIP CNIP Display the number name to the calling party COLP CONP...

Страница 508: ...f the SIP in Ascotel IntelliGate Sys tem Manual Menu or Foxkey operated feature ISDN Feature available as a standard ISDN service ETSI signalling and therefore menu operated on commercially available...

Страница 509: ...mm Clear preparation for accepting call to user 87 user No 87 user No 87 user No 87 user No 87 user No 87 user No 87 user No Clear preparation for accepting data connection to user 84 user No 84 user...

Страница 510: ...okering In an enquiry call 2 ISDN R2 with line key 2 Busy panel 2 Call acceptance from connection see Acceptance of a call or ringing connection without preparation Fast Take Call charge display For o...

Страница 511: ...preconfigured destination No 62 62 62 62 62 62 62 Clear on preconfigured destination No 62 62 62 62 62 62 62 Activate on general bell with coded ringing 68 68 68 68 Clear to general bell with coded ri...

Страница 512: ...2 02 02 02 Call transfer after enquiry call ISDN without enquiry call ISDN Explicit call transfer ECT ISDN Call waiting Activate 43 oder 6 43 6 43 6 R 43 R6 Reject 0 End ISDN R0 Answer with hold 2 ISD...

Страница 513: ...71 71 71 71 71 71 R 71 set up preconfigured 70 conf No 70 conf No 70 conf No 70 conf No 70 conf No 70 conf No 70 conf No Courtesy Service announcement prior to answering Activate 93 Gr No 93 Gr No 93...

Страница 514: ...Dialling by name Discreet ringing Activate Deactivate Display caller s name CNIP CONP TM ISDN Display caller s number CLIP COLP TM ISDN Do not disturb Activate 26 or 26 26 26 26 26 Clear 26 or 26 26 2...

Страница 515: ...paration Fast Take Fetch call x user No UG No CDE No 86 x 86 x 86 x 86 x Follow me Activate 23 user No 23 user No 23 user No 23 user No 23 user No 23 user No 23 user No Clear 23 23 23 23 23 23 23 Func...

Страница 516: ...ers TM TM Making calls with your own settings on a third party telephone Business calls 36 user No PIN 36 user No PIN 36 user No PIN 36 user No PIN 36 user No PIN 36 user No PIN 36 user No PIN Private...

Страница 517: ...nn 914 nn or 924 nn 914 nn or 924 nn 914 nn or 924 nn 914 nn or 924 nn 914 nn or 924 nn nn node number optional Opening doors 74 No Door inter com sys tem 74 No Door inter com sys tem 74 No Door inter...

Страница 518: ...6 user No feature proc 06 user No feature proc 06 user No feature proc Remote maintenance configuration enable bar a one off remote maintenance 754 754 754 754 754 754 754 754 754 754 754 754 754 754...

Страница 519: ...85 xx y 85 xx y 85 xx y 85 xx y 85 xx y 85 xx y System time System date Set up the system time 57 hh mm 57 hh mm 57 hh mm 57 hh mm 57 hh mm 57 hh mm 57 hh mm Set up the system date 58 dd mm yyyy 58 dd...

Страница 520: ...Param 73 Param Two company configuration 4 User groups Log into all user groups 4800 4800 4800 4800 4800 4800 4800 Log out of all user groups 4800 4800 4800 4800 4800 4800 4800 Log into specific user...

Страница 521: ...e greeting x 1 2 3 933x 933x 933x 933x 933x 933x 933x Listening to voice messages 94 94 94 94 94 94 94 Signalling of new messages x 1 2 3 personal greeting 1 2 3 x 7 global greeting x 8 global overflo...

Страница 522: ...Forwarding Unconditional CFU 324 Call Forwarding Unconditional if no answer 149 Call Forwarding Unconditional to exchange 327 Call logging 240 Call Logging CL 240 Call number display 38 Call transfer...

Страница 523: ...ic 142 Individual charge counting ICC 243 Individual receipt format 292 Information 411 Internal Destination 136 Internal ringing pattern 35 Internal users 25 International number format 140 170 Intru...

Страница 524: ...Surcharge calculator 254 Switch group 97 469 Symbols 14 T Take 438 Team function 423 Team key 318 The internal numbering plan 18 Three party conference 354 Three Party Connection in the Exchange 209...

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