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16
Group Features
This chapter describes group features, that make use of common group
numbers in order to make it easier for others to reach you and your
colleagues, and allow you to answer each other’s calls.
Group Call Pickup
Group Call Pickup enables you to answer calls to you colleagues’
extensions. That way, no calls will be missed.
Internal Group Hunting
Internal Group Hunting enables others to call a common number
when they want to reach a member of your department, that is, your
hunt group.
Group Do Not Disturb
Group Do Not Disturb is a feature where it is possible to activate do
not disturb for all the members in the group.
16.1
Group Call Pickup
A call pickup group consists of a number of extensions (members) that
have been assigned a
common
group number
.
A member of a call pickup group can answer calls to any other member
in the same group by dialing a procedure on their telephone and pick up
the call. If there are several calls waiting to be answered, the oldest call
in the queue will be picked up first.
Note:
A call pickup group is set up and activated by the system admin-
istrator.
It is possible to preprogram group call pickup shortcuts, see 14.3 Add a
Shortcut on page 84.
16.1.1
Main and Alternative Groups
A call pickup group can be affiliated as an
alternative answer group
to
another group, which then becomes the
main group
.
If a member of the main group dials the procedure for call pickup but no
calls are queued for the member’s own group, a call will be picked up
from the queue to an affiliated group.
It is only possible to pick up calls to an affiliated group if there are no calls
waiting to be picked up in your own group. Up to four alternative answer
groups can be affiliated to one main group.
