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PANEL TEST TROUBLESHOOTING

QOLSYS CONFIDENTIAL AND PROPRIETARY

PAGE

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If you run a panel test and it fails, use the following steps to fix the issue.

Test

Description

If fails:

Arm-Disarm

Tests the arm/disarm operation

Reboot panel, run test again then if necessary perform a master reset and repeat test

Camera

Tests panel camera operation

Reboot panel, run test again then if necessary perform a master reset and repeat test

Photos

Checks that photos are loaded in the photo
frame app

1) Go to Settings -> Photo Frame -> Add Photos
2) Add photos from Wifi photo sets or an SD card

Help Videos

Checks help videos are installed in the panel.

1) Go to Settings/Advanced Settings/Installation -> Load Help Videos
2) Load All the Help videos in SD card and insert it into panel
3) Add the selected files from SD card to help videos list on the panel

Battery

Checks panel battery health

1) Make sure the battery is connected
2) If test continues to fail, replace the battery

LED Green/Red

Check panel LED operation

1) Reboot the panel and run the test again
2) Master reset and repeat test

TROUBLESHOOTING

Содержание Qolsys IQ Panel 2

Страница 1: ...el 2 IQ Panel 2 is a 7 touchscreen built with an Android operating system providing full security and smart home functionality in an easy to use interface Qolsys IQ Panel 2 2 Software Version 2 5 0 IN...

Страница 2: ...comprehensive but is specifically dedicated to those menus features and systems accessible solely to those with the proper installation code Features accessible to users and installers alike are outli...

Страница 3: ...View Edit Associations 98 Z Wave Settings 100 SmartStart 101 Provisioning List BLUETOOTH DEVICES 103 Bluetooth Devices 104 Add Device 105 Edit Device 106 Delete Device 107 Remove All Devices 108 Sett...

Страница 4: ...pair service is to be provided with this Product In Canada the product shall be installed in accordance with the Standard for the Installation of Residential Fire Warning Systems CAN ULC S540 Warning...

Страница 5: ...EXTERIOR FRONT QOLSYS CONFIDENTIALAND PROPRIETARY PAGE OF 5 177 Panel Camera User Interface Microphones LED Status Light Page Indicator PANEL OVERVIEW...

Страница 6: ...ible Micro SD Card Slot Speaker Rear Access Cover Siren QOLSYS CONFIDENTIALAND PROPRIETARY PAGE OF 6 177 Speaker Microphone Microphone Optional locking screw for wall mount RF Antenna routing hole For...

Страница 7: ...panel failure and a void of the manufacturer s warranty CAUTION QOLSYS CONFIDENTIALAND PROPRIETARY PAGE OF 7 177 Siren Security RF Radio 319 5 MHz 345 MHz or 433 MHz Barrel Jack Power PowerG or Image...

Страница 8: ...INSTALLING THE PANEL...

Страница 9: ...nna in the wall will greatly reduce RF sensor range Firmly pinch diagonally and down from the top front of the bezel at all 4 snap tab locations to ensure proper closure You will hear a pop or snap so...

Страница 10: ...ting the top first then while making sure the cable passes under the opening firmly press down on the bottom until the cover snaps into place QOLSYS CONFIDENTIALAND PROPRIETARY PAGE OF 10 177 TABLE ST...

Страница 11: ...onger than 100ft to ensure su cient power is received at the panel The minimum permissible wire size shall not be smaller than 22 AWG A 7vDC power supply is only supported on panels with hardware revi...

Страница 12: ...n on the right side of the panel for 3 seconds to power up POWERING THE PANEL Connect power supply WARNING Use a 5vDC to 7vDC Power Supply ONLY If using the provided cable the striped wire is Note Pow...

Страница 13: ...USER INTERFACE...

Страница 14: ...ws the date time today s weather message center and the Settings tray The Primary interface shows arming options and sensor status partition select The footer shows panic options and additional pages...

Страница 15: ...ages and contact info alerts video tutorials and FAQ s QOLSYS CONFIDENTIALAND PROPRIETARY PAGE OF 15 177 This is where you will find the Security Provider s Contact Information This is where you will...

Страница 16: ...th cellular status as well as volume control brightness a lock screen icon and other quick settings Swipe down for access FIND IT When partitions are DISABLED a Status icon resides in the upper left c...

Страница 17: ...PROGRAMMING...

Страница 18: ...ch on the screen or pressing the wake sleep button on the side of the panel This prevents unauthorized access to the panel and or one partition from accessing another as well as managing permissions t...

Страница 19: ...ture Toggle between Farenheight and Celcius Status View the Current Status of security sensors Zone Name Status Open Close Active Idle Tamper Failure Battery and sensor History Also view Alarms and Hi...

Страница 20: ...n the panel Doorbell Turns light on between 5pm and 7am for 15 mins when Doorbell is activated must have a sensor with the default quick name Doorbell added in the panel Activity Monitor Activity Moni...

Страница 21: ...tray at the top of the screen select Settings and then Advanced Settings Enter your dealer installer or master code The code used to enter Advanced Settings determines the level of access When using p...

Страница 22: ...mming tool that makes the already fast and intuitive installation process even easier ensuring every install is consistent and follows best practices SETUP WIZARD Launch Wizard Selecting Launch Wizard...

Страница 23: ...222 LAUNCH WIZARD SETUP WIZARD LAUNCH WIZARD Launch Wizard Selecting Launch Wizard will initiate the Easy Setup Wizard based on the page configuration chosen in Wizard Settings Available pages are Wel...

Страница 24: ...eak Enabled Show the option to enable or disable the panel glass break in the Setup Wizard Z Wave Enabled Show the option to include and edit Z Wave devices in the Setup Wizard Bluetooth Enabled Show...

Страница 25: ...nabled Show the option to add users in the Setup Wizard Dealer Enabled Show the option to add and edit Dealer Contact Info in the Setup Wizard IQ Remote Enabled Show the option to pair IQ Remotes in t...

Страница 26: ...o is not previously filled out or pushed from Alarm com a pop up is generated when accessing the Installation icon requiring that dealer contact information to be entered This information is used to p...

Страница 27: ...QOLSYS CONFIDENTIALAND PROPRIETARY PAGE OF 27 177 Swipe down for access INSTALLATION SETTINGS ADVANCED SETTINGS ENTER CODE 1111 2222 FIND IT INSTALLATION PROGRAMMING...

Страница 28: ...loss of supervision on life safety devices NOTE For UL cUL Resi Fire and UL Commercial Burg UL1610 the wireless supervision window for Emergency sensors Smoke Heat CO Detectors shall be set to 4h Loss...

Страница 29: ...al Timeout 30 Select the length in minutes 10 120 before reporting a loss in cellular signal NOTE For UL Commercial Burg UL1610 the cell supervision is hardcoded to 200s Communication Test Monthly Cho...

Страница 30: ...by EN 50131 Screen Lock setting is enabled automatically Screen will lock 30 seconds after Disarming A new icon called EU Events is added to the Settings page which records mandatory history events sp...

Страница 31: ...to Disabled when EN Grade 2 is Enabled 6 Digit User Code Disabled This is a global setting for all codes used on the panel and changes the input from 4 digits to 6 digits When enabled a 00 will be ap...

Страница 32: ...sabled Choose whether or not you want the Wellness Page to appear as part of primary user interface on the panel NOTE This feature can not be enabled if Partitions are enabled Check in Check Out Disab...

Страница 33: ...l Motion Detector is Enabled Stream Live Video Cameras to IQ Remote Disabled This setting allows a user to view cameras from the IQ Remote When enabled Cameras that are streaming to the primary panel...

Страница 34: ...his will fall into the zone order at the time you enable this feature NOTE This feature can not be Enabled if Panel Ambient Noise Detection is Enabled Panel Motion Detector Disabled Creates an indepen...

Страница 35: ...stalled in the Panel Delete All Sensors Deletes all security sensors and Bluetooth devices programmed in the panel Delete All Z Wave Devices Performs a factory reset on the Z Wave controller Does not...

Страница 36: ...n is used to troubleshoot bugs and diagnose panel problems The panel will upload any logs saved in it s memory Auto Upload Logs Disabled Automatically upload the system s log to the servers every 24 h...

Страница 37: ...periodically to announce which locations have triggered the alarm NOTE for UL cUL this feature is not allowed for Fire CO Burglar Alarm Fire Verification Disabled When enabled panel requires two fire...

Страница 38: ...d siren will sound when a water or freeze detector is triggered When disabled the panel emits a water tone PowerG Smoke Detector Siren Fire Alarms Only When set to Fire Alarms Only PowerG Smoke Detect...

Страница 39: ...arming period 1 6 Swinger Shutdown must be enabled in order for this setting to work Panel Tamper Enabled This setting enables or disables the Panel Tamper switch on the back of the panel NOTE for UL...

Страница 40: ...way but a delay door is not opened the panel assumes you are still home and changes arming to Stay mode Arm Stay No Delay Enabled Arm stay immediately with no countdown timer Auto Exit Time Extension...

Страница 41: ...time users have to exit the location before the panel arms itself 30 254secs With SIA limits disabled the minimum time can be set to 5 secs Door Window group 10 follows the Normal Exit Delay NOTE For...

Страница 42: ...mera Page is also removed Disarm Photos Enabled When enabled the built in camera will take a single photograph when a user disarms the panel When disabled the panel will not capture images upon disarm...

Страница 43: ...Disabled Whenever Advanced Settings are accessed the panel will take and store a photo Allow Master Code to Access Image Settings Disabled Allow the master code to access these features and settings Q...

Страница 44: ...g Info displays Product Info Protocol Info Application Info Supported Command Classes Z WAVE DEVICE LIST FIND IT Z WAVE DEVICE LIST This page only available through the Dealer Code Swipe down for acce...

Страница 45: ...a volume help videos through individual sliders Edit Chimes n a Allows you to select from various chimes for each individual device Voice Settings Voices Enabled This is a global setting for Sensors P...

Страница 46: ...urns voices on enabled or o disabled for Z Wave devices being controlled remotely via Alarm com Chime Settings All Chimes Enabled This is a global setting for Sensors Panel messages and Activity Monit...

Страница 47: ...ed Panel sounds when a sensor is tampered Chime type and frequency are set below By default these sounds are disabled Panel Tamper Beeps Disabled Panel sounds when tampered or opened Chime type and fr...

Страница 48: ...in all partitions Global Auxiliary Sirens Disabled Auxiliary alarm will sound in all partitions Global Chimes and Voices Disabled Chimes and voices will play in all partitions All Sounds in Partition...

Страница 49: ...hen at least one sensor is learned into them SETTINGS ADVANCED SETTINGS ENTER CODE 1111 2222 PARTITIONS Info View Users and Sensors associated with each partition Edit Rename a partition that suits it...

Страница 50: ...larm com account activated but that need to manage Z Wave devices locally in a vacant home mode SETTINGS ADVANCED SETTINGS ENTER CODE 1111 2222 LOCAL AUTOMATION This page only available through the De...

Страница 51: ...ND PROPRIETARY PAGE OF 51 177 DEVICES FIND IT DEVICES Unsupported Z Wave Devices icon only available through the Dealer Code Swipe down for access INSTALLATION SETTINGS ADVANCED SETTINGS ENTER CODE 11...

Страница 52: ...SECURITY SENSORS...

Страница 53: ...ps and their actions Security Sensors Add edit or delete up to 128 security RF or life safety devices This includes support for Image Sensors when Image Sensor Daughter Card is installed SECURITY SENS...

Страница 54: ...pts with the smart filtering drop down lists 5 Select Add New to complete and move to the next sensor QOLSYS CONFIDENTIALAND PROPRIETARY PAGE OF 54 177 NOTE The hardwire inputs on the panel can only b...

Страница 55: ...mation and complete the process 7 Choose Sensor Name from the list or create a Custom Name using the built in keyboard with Custom Text to Speech 8 Choose Chime Type from list 6 Indicate Sensor Group...

Страница 56: ...New to save the information and complete the process 6 Choose Sensor Name from the list or create a Custom Name using the built in keyboard with Custom Text to Speech 7 Choose Chime Type from list 5...

Страница 57: ...n a sensor to a specific partition This will allow independent control and arming of that partition without disrupting the main panel s master partition You may create and use up to 4 partitions QOLSY...

Страница 58: ...ow M Occupancy Sensor Siren High Temperature SENSOR TYPE Note for UL cUL only UL cUL listed devices shall be used Door Window contact 60 362N 10 319 5 Motion Detector 60 639 95R Smoke Detector IQ Smok...

Страница 59: ...your Sensor Type displaying only what s relevant Touch the Sensor Group drop down to change A full list of Sensor Groups and descriptions can be found under Sensor Groups listed in the manual below Q...

Страница 60: ...med 14 Instant Interior Door Y An interior sensor that triggers an alarm instantly while armed to both stay and away Does not trip if an entry exit sensor is tripped first 16 Away Instant Follower Del...

Страница 61: ...regardless of panel status 9 Delayed Reporting Safety Sensor Y This sensor reports to the central station and triggers an alarm when Activity Monitoring is active regardless of panel status This senso...

Страница 62: ...to Away Triggers an entry delay when motion is detected Does not trip if an entry exit sensor is tripped first 25 Safety Motion Y This sensor does not report or trigger an alarm This is a chime only...

Страница 63: ...Worn as a wrist watch or pendant the button s is are programmed to trigger an Auxiliary panic NOTE Medical functionality has not been evaluated by UL cUL 4 Fixed Auxiliary Y Installed in a fixed locat...

Страница 64: ...olice panic NOTE Hold up functionality has not been evaluated by UL cUL 1 Mobile Intrusion N Keypad can be mobile and is programmed to trigger a police panic 2 Fixed Silent Y Installed in a fixed loca...

Страница 65: ...programmed to trigger a police panic 2 Fixed Silent Y Installed in a fixed location such us under a desk the button s is are programmed to trigger a silent police panic 4 Fixed Auxiliary Y Installed i...

Страница 66: ...ROPRIETARY PAGE OF 66 177 SMOKE M GROUP NAME SUPERVISED SCENARIO 26 Smoke Heat Y Triggers an alarm when sensor detects smoke or a rapid rise of heat Use ONLY with Qolsys multi sensor smoke QS5110 840...

Страница 67: ...Long Delay Y Triggers alarm after long delay expires Arms with both Stay and Away 25 Garage Tilt Safety Tilt Y This sensor group does not report or trigger an alarm This is a chime only sensor when A...

Страница 68: ...options under Sensor Sub Type For IQ TempH20 QS5500 PO1 the IQ Flood QS5516 840 QS5536 840 select IQ Flood for all others select Other Flood Please note When selecting Shock you will see two addition...

Страница 69: ...PG9905 with Group 52 Freeze the Low threshold setting is set to 40 F by default The Low threshold can be customized between 40 F and 185 F HIGH TEMPERATURE GROUP NAME SUPERVISED SCENARIO 53 Temp Repor...

Страница 70: ...reat to automate lights cameras and notifications etc SIREN GROUP NAME SUPERVISED SCENARIO 33 Siren Y Used for supervising Z Wave sirens for wireless connectivity Reports to the central station 25 Loc...

Страница 71: ...eturning before sounding the alarm This can be a separate delay from the normal delay 13 Instant Perimeter D W Y Door or window that triggers alarm instantly when system is armed 14 Instant Interior D...

Страница 72: ...Safety Sensor Y This sensor reports to the central station and triggers an alarm when Activity Monitoring is active regardless of panel status 9 Delayed Reporting Safety Sensor Y This sensor reports...

Страница 73: ...MPERATURE GROUP NAME SUPERVISED SCENARIO 51 Temp Non Reporting Y Only for use with the PowerG Temp Sensor PG9905 This sensor group does not report to the Central Station Allows for actual temperature...

Страница 74: ...ct the sensor name field you can choose from a variety of preset sensor names by scrolling up and down or create a custom description QOLSYS CONFIDENTIALAND PROPRIETARY PAGE OF 74 177 SENSOR NAME SECU...

Страница 75: ...name the android keyboard will appear Type in the desired name up to 56 characters and click Done The name will appear in the field below Sensor Name QOLSYS CONFIDENTIALAND PROPRIETARY PAGE OF 75 177...

Страница 76: ...l sensor you can program each sensor to have a unique chime or even turn chiming o for that individual sensor To customize your chime for a particular sensor touch the Chime Type drop down and choose...

Страница 77: ...aulted to On For most other sensors the default is O Touch the drop down menu to change Choose individually which sensors should have voice prompts ON or OFF NOTE Activity Monitoring Sensors will also...

Страница 78: ...tional SecurityRF 319 for legacy sensors and S Line for Qolsys Encrypted sensors IQ Panel 2 will show the following options depending on the pre installed RF Daughter Card PowerG SecurityRF SecurityRF...

Страница 79: ...t Sensor Edit sensors after they have already been learned in All fields can be edited with the exception of the DL or Sensor ID QOLSYS CONFIDENTIALAND PROPRIETARY PAGE OF 79 177 SECURITY SENSORS FIND...

Страница 80: ...formation QOLSYS CONFIDENTIALAND PROPRIETARY PAGE OF 80 177 SECURITY SENSORS FIND IT DELETE SENSOR Swipe down for access INSTALLATION SETTINGS ADVANCED SETTINGS ENTER CODE 1111 2222 DEVICES DELETE SEN...

Страница 81: ...177 SECURITY SENSORS FIND IT SENSOR STATUS Swipe down for access INSTALLATION SETTINGS ADVANCED SETTINGS ENTER CODE 1111 2222 DEVICES SENSOR STATUS This page also allows you to quickly review programm...

Страница 82: ...l Sensor Group gives you digital access to view each possible sensor group and it s behaviors directly on the panel QOLSYS CONFIDENTIALAND PROPRIETARY PAGE OF 82 177 SECURITY SENSORS FIND IT SENSOR GR...

Страница 83: ...TALLATION SETTINGS ADVANCED SETTINGS ENTER CODE 1111 2222 DEVICES Masking Touching ADD MASK will give a drawable area green that is not taken in to account for motion pixelation change then touch SAVE...

Страница 84: ...WI FI DEVICES...

Страница 85: ...well as configure the Qolsys Access point WI FI DEVICES WI FI DEVICES FIND IT Swipe down for access INSTALLATION SETTINGS ADVANCED SETTINGS ENTER CODE 1111 2222 DEVICES IQ Remote Devices Pair an IQ R...

Страница 86: ...desired network and use the keyboard to type the password if required QOLSYS CONFIDENTIALAND PROPRIETARY PAGE OF 86 177 Enable Wi Fi if not already active Swipe down from the top menu bar and select s...

Страница 87: ...will use to connect to DHCP IP Range Modify the DHCP IP Range for the access point Default is 50 Change Password Change the password of the SSID to one of your choosing Activate WPS Connect devices to...

Страница 88: ...duration of each Wi Fi client connected to the panel s built in router Select Actions to then remove a device that has been associated with the panel You must remove saved network information from th...

Страница 89: ...emote to begin during this process the remote will also download and update to the current software version and reboot 4 The remote device will pair to the panel and will show that it is active on the...

Страница 90: ...evice integration FIND Swipe down for access INSTALLATION SETTINGS ADVANCED SETTINGS ENTER CODE 1111 2222 WI FI DEVICES DEVICES 3RD PARTY CONNECTIONS Check the Remote Device Access box to enable 3rd P...

Страница 91: ...Z WAVE DEVICES...

Страница 92: ...nodes in the network If this controller is being used as a secondary controller in the network use this procedure to reset this controller only in the event that the network primary controller is mis...

Страница 93: ...6am Evening Turns light on at 7pm and o at 11pm Front Door Turns light on for 15mins when Front Door opens must have a sensor with the default quick name Front Door added in the panel ADD DEVICE FIND...

Страница 94: ...r Device Panel will start sending a Clear signal Press Pair or Learn button on device NOTE Each Z Wave device is di erent and not all devices have a hard button to pair or learn Refer to your device s...

Страница 95: ...to Exclude a Z Wave device Only allows a Node ID to be deleted if it has failed and is no longer communicating Touch Delete Failed Device From Panel Check the boxes next to the device s you want to d...

Страница 96: ...e devices associated with the IQ Panel 2 within the Lifeline association group Association Group 1 REMOVE ALL DEVICES This function will remove all Z Wave devices from the network Are you sure you wan...

Страница 97: ...lly change Z Wave associations for specific devices 2 Select Edit 3 Check the boxes next to each device that you would like to associate with Then select Save Note The IQ Panel 2 supports Lifeline in...

Страница 98: ...allowed on the IQ Panel 2 in all categories and to control other Z Wave settings QOLSYS CONFIDENTIALAND PROPRIETARY PAGE OF 98 177 Z WAVE SETTINGS Z WAVE SETTINGS FIND DEVICES Z WAVE DEVICES NOTE This...

Страница 99: ...sing or inoperable Advanced Z Wave Settings Disabled When Advanced Z Wave Settings is enabled the following new icons will appear on the Z Wave Devices page Continuous Add Devices Activates an always...

Страница 100: ...the device name by touching and making the appropriate selections 6 Click Add to save the information and complete the process Adjustments can be made later from Edit Device icon 5 Select Automation...

Страница 101: ...ocess with the panel and run in the back ground Included When a device has completed the inclusion process it will then show as included in the provisioning list and at that point the panel s UI will...

Страница 102: ...BLUETOOTH DEVICES...

Страница 103: ...th disarm supported via a mobile device Bluetooth Chime annunciation and 2 Way Voice supported on Anker 3102 3108 or 3109 Bluetooth speaker QOLSYS CONFIDENTIALAND PROPRIETARY PAGE OF 103 177 Remove Al...

Страница 104: ...ist on the panel and ensure the pairing code matches that on your mobile device 6 Your mobile device will now show under the Paired Devices list on the panel NOTE Your phone may show the IQ Panel as N...

Страница 105: ...ld like to edit 2 Select whether or not you would like to allow a device to disarm the panel when in proximity 3 Select which Partition you would like the device to disarm Note This option is only ava...

Страница 106: ...LAND PROPRIETARY PAGE OF 106 177 DELETE DEVICE 1 Select the check box next to the device you would like to delete 3 Select OK to confirm and delete the device 2 Select Delete at the bottom of the page...

Страница 107: ...DENTIALAND PROPRIETARY PAGE OF 107 177 REMOVE ALL DEVICES To delete and remove all enrolled Bluetooth devices at once select Remove All Devices Next select OK to confirm you would like to delete BLUET...

Страница 108: ...tooth radio BLUETOOTH DISARM TIMEOUT Change the time in which the panel must wait after it s been armed to away before it allows a bluetooth device to disarm it Default 10 min BLUETOOTH DISARM Select...

Страница 109: ...h the correct device from the list on the panel to begin the pairing process 5 Your speaker will now show under the Paired Devices list on the panel NOTE Only Anker brand models 3102 3108 or 3109 spea...

Страница 110: ...SYSTEM TESTS...

Страница 111: ...System Tests There are many di erent tests you can perform to ensure the system is working properly PowerG Test Ping and receive signal strength from a PowerG sensor QOLSYS CONFIDENTIALAND PROPRIETAR...

Страница 112: ...h is connecting to Alarm com SYSTEM TESTS FIND IT SYSTEM TESTS Swipe down for access SETTINGS ADVANCED SETTINGS ENTER CODE 1111 2222 Panel Glass Break Test Test the panel s microphones to ensure prope...

Страница 113: ...ecting to Wi Fi To perform a Wi Fi Test touch the Run button NOTE If test fails please check your Wi Fi settings QOLSYS CONFIDENTIALAND PROPRIETARY PAGE OF 113 177 A successful test will result in a p...

Страница 114: ...each sensor paired to the panel along with the average dBm level the last event s dBm level and how many packets were received from the sensor Select the graph icon to the right of each sensor to vie...

Страница 115: ...dBm threshold at which the panel can no longer sense signals from sensors SENSOR TEST FIND IT SYSTEM TESTS Swipe down for access SETTINGS ADVANCED SETTINGS ENTER CODE 1111 2222 SENSOR TEST Lower dBm...

Страница 116: ...This line dynamically adjusts to 12 dBm above the ambient RF noise floor in the environment The RED line represents a dBm level where signal strength is Critical and RF failures are likely This line d...

Страница 117: ...ripping the same device more than once Signal Source relates to a sensor s frequency QOLSYS CONFIDENTIALAND PROPRIETARY PAGE OF 117 177 Results Packets Received Perfect 8 Excellent 6 7 Good 3 5 Minimu...

Страница 118: ...test Cell signal strength is only available after the test has been ran successfully To begin the test press Start and watch for the results on the screen QOLSYS CONFIDENTIALAND PROPRIETARY PAGE OF 1...

Страница 119: ...it s name Touch Sensor Tests Choose an Image Sensor to Test Select the test you want to run PIR Test checks the motion sensor Installer Peek In tests the camera Results appear through the Alarm com ap...

Страница 120: ...e device change batteries and or rediscover network To perform a Z Wave Test touch the Run button A successful test will result in a Pass and a time stamp QOLSYS CONFIDENTIALAND PROPRIETARY PAGE OF 12...

Страница 121: ...to the panel NOTE If a test fails relocate device change batteries and or rediscover network Select a single device or all and then select Rediscover A result including a time stamp will appear under...

Страница 122: ...e possible routes back to the controller QOLSYS CONFIDENTIALAND PROPRIETARY PAGE OF 122 177 Touch View next to any device and a pop up will appear listing it s Neighbor Nodes Z WAVE TESTS FIND IT NEIG...

Страница 123: ...whole or from an individual device A well designed network should have at least a 98 acknowledgment vs failed rate QOLSYS CONFIDENTIALAND PROPRIETARY PAGE OF 123 177 Z WAVE TESTS FIND IT COUNTERS Z W...

Страница 124: ...mit data because Z Wave network is busy jammed Command failed to execute Network failed Not possible to transmit data because Z Wave network is busy jammed Command failed to execute Network not idle A...

Страница 125: ...oute Use the Key chart to decipher which devices are repeating nodes have a strong or weaker signal or perhaps need to be moved to another location Z WAVE TESTS FIND IT Z WAVE DIAGNOSTICS Z WAVE TESTS...

Страница 126: ...M TESTS Swipe down for access SETTINGS ADVANCED SETTINGS ENTER CODE 1111 2222 ADVANCED Z WAVE DIAGNOSTICS Last Working Route Shows the last working route for a specific node on the network Also allows...

Страница 127: ...CAM image QOLSYS CONFIDENTIALAND PROPRIETARY PAGE OF 127 177 POWER G TEST FIND IT POWERG TEST SYSTEM TESTS Swipe down for access SETTINGS ADVANCED SETTINGS ENTER CODE 1111 2222 STRENGTH can be Strong...

Страница 128: ...s QOLSYS CONFIDENTIALAND PROPRIETARY PAGE OF 128 177 ZIGBEE TEST FIND IT ZIGBEE TEST SYSTEM TESTS Swipe down for access SETTINGS ADVANCED SETTINGS ENTER CODE 1111 2222 STRENGTH can be Strong Good Poor...

Страница 129: ...access this test QOLSYS CONFIDENTIALAND PROPRIETARY PAGE OF 129 177 Testing Select Run to begin test Circle will turn YELLOW when a successful clap test has been detected and Microphones are listening...

Страница 130: ...glass break simulator Once tripped an alarm will be sent to the central station Follow the on screen instructions to ensure a proper test QOLSYS CONFIDENTIALAND PROPRIETARY PAGE OF 130 177 PANEL GLAS...

Страница 131: ...supply connected Panel Glass Break detection enabled Armed Away or Stay depending on programming Detection Area 90 Line of sight No obstacles 3ft Minimum from the panel up to 15ft max Glass Requiremen...

Страница 132: ...to Alarm com NOTE The IQ Panel 2 must be connected to a wi fi network to enable Dual Path When enabled dual path connectivity allows the IQ Panel 2 to use both cellular and Wi Fi radios for signals an...

Страница 133: ...ividual available card to start the test In some cases the test may take several minutes after which the panel will show a result of a Pass or Fail If the test results in Fail double check the daughte...

Страница 134: ...sses either all at once or one at a time Select Run to perform an individual test or Run All to perform a test of all processes Running all tests at once will sound the siren PANEL TEST FIND IT PANEL...

Страница 135: ...CUSTOMIZATION...

Страница 136: ...t and access to change Dealer Contact information All Partitions Installer All Settings All Partitions Master All user related features and Settings including connecting to Wi Fi User Management Sound...

Страница 137: ...ADVANCED SETTINGS ENTER CODE 2222 Contact Info Edit Dealer Name Email Phone Zip Code Website and Tag lines Load Custom Logo Add your company s logo to the panel replacing the envelope On Screen Billbo...

Страница 138: ...Screen header Dealer Contact fields allow up to 50 characters Tag Line 2 allows up to 50 Example ABC Security Automation Security Atlanta s Preferred 798 123 4567 jondoe abcsecurity com ABCSecurity c...

Страница 139: ...wn for access SETTINGS ADVANCED SETTINGS ENTER CODE 2222 LOAD CUSTOM LOGO DEALER BRANDING Logo requirements Saved in folder entitled logo 200 x 100 pixels or less JPEG or PNG Load Custom Logo Steps 1...

Страница 140: ...ADVANCED SETTINGS ENTER CODE 2222 ON SCREEN BILLBOARD DEALER BRANDING Photo requirements Saved in folder entitled billboard 1280 x 800 pixels or less JPEG or PNG Load On Screen Billboard Photos 1 Load...

Страница 141: ...bleshooting videos for your customers or use our built in videos LOAD HELP VIDEOS Load Help Videos 1 Load videos onto an SD Card 2 Insert the SD Card into the panel 3 Go to the Dealer Branding section...

Страница 142: ...ist Touch the desired network and use the keyboard to type the password if required QOLSYS CONFIDENTIALAND PROPRIETARY PAGE OF 142 177 Enable Wi Fi if not already active Swipe down from the top menu b...

Страница 143: ...p code entered into Alarm com when the account is created 4 DAY FORECAST Touch the weather icon to get a 4 day forecast This information is updated once daily via Alarm com services Will not display o...

Страница 144: ...r turned o through Photo Frame Settings Swipe down from the menu bar Display type Choose a display type for your photo frame Opt to turn it o completely scroll through pre loaded images or view a weat...

Страница 145: ...by one or all at once ADD PHOTOS Add new photos using an SD card or download one of several Wi Fi photo sets using your panel s WiFi connection SETTINGS Change the Photo Frame s Display Type from O t...

Страница 146: ...her Clock Photo Frame Start Time 10 minutes Choose the amount of time to wait after the last touch before starting the selected display type 1 5 10 15 20 25 or 30 minutes Nighttime Mode Start Time 11...

Страница 147: ...Play to test NOTE Before removing the SD Card go to Settings then touch SD Card and select Unmount Card will slide all the way in To remove push gently and card will spring out Photo requirements JPE...

Страница 148: ...MAINTENANCE...

Страница 149: ...r settings configuration template and update panel settings using it Downgrade Using Network With the proper Patch Tag the system can be properly downgraded Patch Tag A code corresponding to a specifi...

Страница 150: ...will see a message confirming that you have the most recent software version 5 If a software update IS available the panel will automatically begin downloading it 6 Once the download is complete a po...

Страница 151: ...grade using SD Card 10 The panel will search the SD Card for the patch and begin downloading it automatically 11 Once complete touch OK to reboot the panel DO NOT TOUCH THE SCREEN The process will tak...

Страница 152: ...p down menu select Settings Advanced Settings Installer Dealer Code Touch Upgrade Software Make sure the Automatic Background Check and Download button is checked Change update interval by selecting A...

Страница 153: ...move Battery Pull the blue tab from under the battery downwards This will peel away the tape holding the battery in place 4 Install New Battery Remove the protective film from the adhesive tape on the...

Страница 154: ...TROUBLESHOOTING...

Страница 155: ...QOLSYS CONFIDENTIALAND PROPRIETARY PAGE OF 155 177 ABOUT FIND IT Swipe down for access SETTINGS ADVANCED SETTINGS ENTER CODE 1111 2222 ABOUT TROUBLESHOOTING...

Страница 156: ...erial Part System Configuration System Serial RF PIC Version EEPROM Format Version Image Sensor Version Patches Patch Description Details of all previous patches applied Last Upgrade Date Panel MAC Ad...

Страница 157: ...communicate outside the home Available Unavailable Wi Fi Information Connection Connected Disconnected IP Address Panel s IP Address when connected SSID Network panel is connected to Speed Connection...

Страница 158: ...select Settings 2 Select Advanced Settings then enter your installer code 3 Select Power Down 4 Wait for panel LED to turn o 5 Disconnect the power IMPORTANT Failure to perform these steps in the prop...

Страница 159: ...tings then enter your installer code 3 Select Panel Reboot 4 Wait for the panel to restart IMPORTANT Failure to follow these steps properly may result in data corruption and or panel failure QOLSYS CO...

Страница 160: ...EBOOT x 30 sec IMPORTANT Performing a hard reset may result in data corruption and or panel failure Only use this when absolutely necessary QOLSYS CONFIDENTIALAND PROPRIETARY PAGE OF 160 177 TROUBLESH...

Страница 161: ...s that photos are loaded in the photo frame app 1 Go to Settings Photo Frame Add Photos 2 Add photos from Wifi photo sets or an SD card Help Videos Checks help videos are installed in the panel 1 Go t...

Страница 162: ...vailable on the home router You can check internet information in the About section 3 Contact your network service provider on continued internet connectivity failure Wi Fi Tests whether panel is conn...

Страница 163: ...deo you will receive an error message Please ensure that your video s meet the requirements Acceptable File types m4v Total storage space 200MB NOTE videos look best in aspect ratio 1280 x 800 QOLSYS...

Страница 164: ...LEGAL...

Страница 165: ...IMPORTANT Important warning and information can be found on the interior and exterior of the panel s mounting plate QOLSYS CONFIDENTIALAND PROPRIETARY PAGE OF 165 177 LEGAL...

Страница 166: ...mitted to SRC Priority of signals on the Panel is set as Fire CO Burg Panic Aux and then Flood Use at least one compatible listed Smoke Detector for Fire Installations The entry delay shall not exceed...

Страница 167: ...nd Accessories Household System Type NBSX NBSXC Household Burglar Alarm System Units For further information on this product s listings please also refer to the o cial listing guides published at the...

Страница 168: ...d System I II III IV 5 receiver The communication path supervision window is set to 200s and the compromise detection takes place within 6 minutes The panel is using standard line security Wireless Su...

Страница 169: ...ons be disarmed In all cases described above the protected area for the control unit must be programmed as not bypassable User Information The installer should advise the user and note in the User s M...

Страница 170: ...omplies with radiation exposure limits set forth for uncontrolled environment The antenna s used for this transmitters must be installed to provide a separation distance of at least 20 cm from all per...

Страница 171: ...t interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment o and on...

Страница 172: ...SPECIFICATIONS...

Страница 173: ...Smart Sockets 20 Locks 10 Thermostats 21 Misc 6 Garage Doors Cellular LTE Bands 2 4 5 12 13 17 Security R F Up to 128 RF Zones IQ Panel 2 uses Encrypted 319 5MHz IQ Panel 2 uses PowerG plus ONE of the...

Страница 174: ...ncel Mechanical Dimension 5 H x 7 75 W x 75 D 195mm x 130mm x 23mm Power Supply AC DC External Plug in Adapter Output 5v 7v 1000mA CC Input 100 240VAC 50 60Hz Adapter evaluated at 120vAC for UL cUL Mo...

Страница 175: ...231 840 Glassbreak Detector QS1431 840UL UL Listed M N IQ Glass S Smoke Detector QS5110 840UL Wireless CO Detector QS5210 840 Keyfobs QS1331 840 Tilt Sensor QS1131 840 Flood Detector QS5536 840 Temper...

Страница 176: ...PG9944 PG9994 P UL CB PIR Motion Detector PG9904 P PG9914 PG9934 P PG9924UL CB Sirens PG9901 PG9911UL RF RB Smoke Detector PG9916 PG9926 PG9936UL RF Wireless CO Detector PG9913 PG9933UL RF Wireless R...

Страница 177: ...LC Sub C1023 ULC Std S545 Qolsys Inc proprietary Reproduction without permission is not permitted IQ Panel 2 QS9201 1200 840 QS9202 1200 840 IQ Panel 2 Verizon QS9201 1208 840 QS9201 5208 840 QS9201 4...

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