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V6100 and V7122 User Guide
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Figure 69 Message Log Screen
3 Select the messages, copy them and paste them into a text editor such as Notepad.
Send this
txt file to our Technical Support for diagnosis and troubleshooting.
4
To clear the screen of messages, click on the submenu Message Log ; the screen is
cleared and new messages begin appearing.
Do not keep the ‘Message Log’ screen minimized for a prolonged period as a
prolonged session may cause the V7122 to overload. As long as the screen is
open (even if minimized), a session is in progress and messages are sent.
Closing the screen (and accessing another) stops the messages and
terminates the session.
Device Information
The Device Information screen displays specific hardware and software product information.
This information can help you to expedite any troubleshooting process. Capture the screen
and email it to ‘our’ Technical Support personnel to ensure quick diagnosis and effective
corrective action. From this screen you can also view and remove any loaded files used by
the V7122 (stored in the RAM).
To access the Device Information screen:
ƒ
Open the ‘Device Information’ screen ( Status & Diagnostics menu > Device
Information ); the ‘Device Information’ screen is displayed.