Model AQSync Air Quality Monitoring Station Manual Rev. A-1
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WARRANTY STATEMENT
2B Technologies warrants its products against defects in materials and workmanship.
2B Technologies will, at its option, repair or replace products that prove to be defective.
The warranty set forth is exclusive and no other warranty, whether written or oral, is
expressed or implied. 2B Technologies specifically disclaims the implied warranties of
merchantability and fitness for a particular purpose.
Warranty Period
The warranty period is one (1) year from date of receipt by the purchaser, but in no
event more than thirteen (13) months from original invoice date from 2B Technologies.
Warranty Service
Warranty Service is provided to customers via web ticket, email, and phone support,
Monday - Friday, from 9:00 a.m. to 5:00 p.m., Mountain Time USA. The preferred
method of contacting us is through our web ticketing software at:
twobtech.com/tech-support.html
This way all technical staff at 2B Tech will be alerted of your problem and be able to
respond. When you receive an email reply, please click on the Ticket link provided to
continue to communicate with us directly over the internet. The web ticket approach to
customer service allows us to better track your problem and be certain that you get a
timely response. We at 2B Tech pride ourselves on the excellent customer service we
provide.
You may also contact us by email at
+1(303)273-0559. In either case, a web ticket will be created, and future
communications with you will be through that ticket.
Initial support involves trouble-shooting and determination of parts to be shipped from
2B Technologies to the customer in order to return the product to operation within stated
specifications. If such support is not efficient and effective, the product may be returned
to 2B Technologies for repair or replacement. Prior to returning the product, a Repair
Authorization Number (RA) must be obtained from the 2B Technologies Service
Department. We will provide you with a simple Repair Authorization Form to fill out to
return with the instrument.
Shipping
2B Technologies will pay freight charges for replacement or repaired products shipped
to the customer site. Customers shall pay freight charges for all products returning to
2B Technologies.
