Chapter 27 Troubleshooting
VMG1312-T10C User’s Guide
224
4
Turn the Device off and on.
5
If the problem continues, contact the vendor.
27.3 Device Access and Login
I forgot the IP address for the Device.
1
The default IP address is 192.168.1.1.
2
If you changed the IP address and have forgotten it, you might get the IP address of the Device by
looking up the IP address of the default gateway for your computer. To do this in most Windows
computers, click
Start > Run
, enter
cmd
, and then enter
ipconfig
. The IP address of the
Default
Gateway
might be the IP address of the Device (it depends on the network), so enter this IP
address in your Internet browser.
3
If this does not work, you have to reset the device to its factory defaults. See
.
I forgot the password.
1
The default admin password is
1234
and the default user password is
1234
.
2
If you can’t remember the password, you have to reset the device to its factory defaults. See
I cannot see or access the
Login
screen in the web configurator.
1
Make sure you are using the correct IP address.
• The default IP address is 192.168.1.1.
• If you changed the IP address (
), use the new IP address.
• If you changed the IP address and have forgotten it, see the troubleshooting suggestions for
forgot the IP address for the Device.
2
Check the hardware connections, and make sure the LEDs are behaving as expected. See the Quick
Start Guide.
3
Make sure your Internet browser does not block pop-up windows and has JavaScript and Java
enabled.
Summary of Contents for VMG1312-T10C
Page 4: ...Contents Overview VMG1312 T10C User s Guide 4 ...
Page 12: ...Table of Contents VMG1312 T10C User s Guide 12 ...
Page 13: ...13 PART I User s Guide ...
Page 14: ...14 ...
Page 20: ...Chapter 1 Introduction VMG1312 T10C User s Guide 20 ...
Page 28: ...28 ...
Page 34: ...Chapter 4 Connection Status and System Info VMG1312 T10C User s Guide 34 ...
Page 106: ...Chapter 7 Home Networking VMG1312 T10C User s Guide 112 ...
Page 144: ...Chapter 13 Filter VMG1312 T10C User s Guide 152 ...
Page 164: ...Chapter 15 Parental Control VMG1312 T10C User s Guide 172 ...
Page 172: ...Chapter 16 Certificates VMG1312 T10C User s Guide 180 ...
Page 178: ...Chapter 17 System Monitor VMG1312 T10C User s Guide 186 ...
Page 180: ...Chapter 18 User Account VMG1312 T10C User s Guide 188 ...
Page 184: ...Chapter 20 System VMG1312 T10C User s Guide 192 ...
Page 190: ...Chapter 22 Log Setting VMG1312 T10C User s Guide 198 ...
Page 196: ...Chapter 24 Backup Restore VMG1312 T10C User s Guide 204 ...
Page 214: ...Chapter 26 Diagnostic VMG1312 T10C User s Guide 222 ...
Page 232: ...Appendix B Legal Information VMG1312 T10C User s Guide 240 ...