ZyXEL Communications Prestige 28641 User Manual Download Page 149 | Manualshive

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Troubleshooting 135

15

Troubleshooting

This chapter contains some problems you may run into when using your
Prestige. After each problem description, we have provided some
instructions to help you diagnose and solve the problem.

Problems Starting Up the Prestige

None of the LEDs are on when you power up
the Prestige

•

Check the power cord and the power supply and make sure it is
properly connected to your Prestige. If the error persists you may
have a hardware problem. In this case you should contact technical
support.

Connecting the RS-232 cable, cannot access
the SMT

•

Check to see if the Prestige is connected to your computer’s serial
port.

•

Check to see if the communications program is configured
correctly. The communications software should be configured as
follows:

•

VT100 terminal emulation.

•

9600 Baud rate.

•

No parity, 8 Data bits, 1 Stop bit.

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Summary of Contents for Prestige 28641

Page 1: ...Prestige 2864I User s Manual Version 2 0 ZyXEL ACCESSING THE INTERNET INTRANET...

Page 2: ...or replacement as provided under this warranty is the exclusive remedy of the purchaser This warranty is in lieu of all other warranties express or implied including any implied warranty of merchantab...

Page 3: ...ther reserves the right to make changes in any products described herein without notice This document is subject to change without notice Acknowledgments Trademarks mentioned in this manual are used f...

Page 4: ...the dealer or an experienced radio TV technician for help Changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate the equipme...

Page 5: ...ers should ensure that the electrical ground connections of the power utility telephone lines and internal metallic water pipe system if present are connected together This precaution may be particula...

Page 6: ...Council Directive 92 31 EEC of 28 April 1992 amending directive on the approximation of the laws of the member states relating to EletoMagnetic Compatibility Contacting ZyXEL If you have questions ab...

Page 7: ...nd ROM updates for North America can be found at this FTP address ftp zyxel com For European and Asian versions and related files use the address ftp zyxel co at Postal Service You can send written co...

Page 8: ...34 Modem 2 Multiple Networking Protocol Support 2 Standard Phone Jack 2 Dial On Demand 2 Bandwidth On Demand 3 Full Network Management 3 RADIUS Remote Authentication Dial In User Service 3 PPP Securi...

Page 9: ...Installation 21 A Warning On Connection Cables 22 Connecting Your Computer and Your Prestige 22 Connecting the RS 232 Cable to your Prestige 22 Connecting an ISDN Line to your Prestige 22 Connecting...

Page 10: ...Configuring Backup ISP Accounts 48 5 Remote Node Configuration 51 Bandwidth on Demand 57 Editing PPP Options 59 6 Dial In Configuration 61 Telecommuting 62 Dial In Server Application 62 Default Dial I...

Page 11: ...92 Bridge Static Route Setup 93 10 Filter Configuration 95 About Filtering 95 Prestige s Filter Structure 96 Configuring a Filter Set 96 Configuring a Filter Rule 99 TCP IP Filter Rule 99 Generic Filt...

Page 12: ...Syslog And Accounting 124 Diagnostic 125 Backup Configuration 128 Restore Configuration 129 Software Update 129 Command Interpreter Mode 130 Call Control 131 Call Control Parameters 131 Blacklist 132...

Page 13: ...the LAN 137 Problems Connecting to a Remote Node or ISP 137 Problems Connecting to a Remote User 138 16 ISDN Switch Types 139 Provisioning For U S Switches 139 Provisioning For the AT T 5ESS Switches...

Page 14: ...xiv...

Page 15: ...king protocols such as TCP IP Transmission Control Protocol Internet Protocol Novell IPX Internet Packet Exchange and Transparent Bridging The complete solution also includes Remote Dial in User suppo...

Page 16: ...ection to support bandwidth on demand Built in V 34 Modem The Prestige has a built in V 34 modem This enables it to communicate to remote routers or users at speeds up to 28 8Kbps through the ISDN con...

Page 17: ...l Network Management The Prestige incorporates SNMP Simple Network Management Protocol support and menu driven network management via an RS 232 or Telnet connection The Prestige is also equipped with...

Page 18: ...s 95 and Windows NT remote access capability Applications For Your Prestige Some applications for the Prestige include Internet Access The Prestige supports the TCP IP protocol which is the language u...

Page 19: ...ysically being in the office Mobile Users with V 34 Modems The Prestige has a built in V 34 modem This allows mobile users that have workstations with remote access capabilities to dial in to the Pres...

Page 20: ...your LAN You can then refer to other chapters of the manual depending on which applications you wish to use What This Manual Doesn t Cover This manual assumes that you know how to use your computer a...

Page 21: ...e 25 pin female 9 pin male adapter One LAN crossover cable red tag One LAN straight cable white tag One Prestige Support Disk One Prestige 2864I Quick Start Guide This Prestige 2864I User s Manual Add...

Page 22: ...re configured to the following parameters VT100 terminal emulation 9600 Baud rate No parity 8 Data bits 1 Stop bit After the Prestige has been successfully connected to your network you can make futur...

Page 23: ...the necessary information about your ISDN phone line and the LAN which you will be connected to Once this information has been collected it will be used to configure your Prestige After you have succ...

Page 24: ...the end of this chapter This information worksheet has been provided to help you get through setup and installation of your Prestige as easily as possible Ordering Your ISDN Line If you do not have th...

Page 25: ...ng Code S Capability EZ ISDN 1 3 Provide your telephone company with the proper provisioning information 4 When the telephone company installs your ISDN line be sure to obtain the following informatio...

Page 26: ...lly installed the ISDN phone line or if you already have one installed you need to use the ISDN line information to complete the worksheet and configure your Prestige Your telephone company can give y...

Page 27: ...r example 5551212 Note that these fields will only accept digits so and spaces will not be accepted Analog Call Check the appropriate Analog Call option on the worksheet for each telephone number This...

Page 28: ...r 8 bit numbers between 0 and 255 separated by periods e g 192 68 203 5 Record the IP Address into the worksheet as assigned by your network administrator Note that every machine on an internet must h...

Page 29: ...Before You Begin 15 IP Subnet Mask Number of Host IDs Number of Bits 255 255 255 0 254 24 255 255 255 128 126 25 255 255 255 192 62 26 255 255 255 224 30 27 255 255 255 255 1 32...

Page 30: ...n purposes _______________________________________ Protocol Routing ___TCP IP ___IPX ___Bridging ISDN Setup Information Switch Type check one ___AT T 5ESS NI 1 ___AT T Point to Point ___AT T 5ESS Mult...

Page 31: ...__Modem ___A B Adapter ___Ignore 1st SPID Number _______________________________________ 2nd Telephone Number _______________________________________ Analog Call check one ___Modem ___A B Adapter ___I...

Page 32: ...________ PBX Number S T Bus Number _______________________________________ Incoming Number Matching ___MSN ___CDSA ___Don t Care Analog Call Routing ___Modem ___A B Adapter ___Ignore Global Analog Cal...

Page 33: ...Bus Number _______________________________________ Incoming Number Matching ___EAZ ___Don t Care Analog Call Routing ___Modem ___A B ___Ignore Ethernet Setup Information Ethernet Interface check one _...

Page 34: ...20 Before You Begin...

Page 35: ...your Prestige to the LAN and ISDN line A diagram of the right panel and rear panel of the Prestige are shown below Please refer to this diagram to identify all of the ports on your device when you at...

Page 36: ...elnet to configure your Prestige Connecting the RS 232 Cable to your Prestige To connect the RS 232 cable first click open the door on the right panel to reveal the port Plug one end of the RS 232 cab...

Page 37: ...for you to run other applications using your Prestige Plug one end of the telephone cord from a phone or fax or modem into the socket on the rear panel of the Prestige labeled PHONE In order to recei...

Page 38: ...pins is used to connect the Prestige to a 10Base5 thicknet network If you have a 10Base2 network using BNC connectors and thin coaxial cables you will need a transceiver between the AUI port and the...

Page 39: ...if there is an active WAN session on that channel or if that channel is making or receiving a call Tx Rx Transmit Receive LEDs will blink to indicate when there is traffic over the corresponding chann...

Page 40: ...rnal tests and will also do an ISDN line initialization After this initialization the Prestige will ask you to press ENTER to continue as shown below Figure 3 3 Power on Messages If you press ENTER th...

Page 41: ...ward to a sub menu below the current one type in the number of the sub menu and press ENTER Moving Backward to a Previous Menu Press the Escape key to move back to the previous menu The only exception...

Page 42: ...save your configuration by pressing ENTER at the message Press ENTER to confirm or ESC to cancel Saving the data on the screen will take you in most cases to the previous menu The SMT main menu is sh...

Page 43: ...l in parameters such that your Prestige can be a dial in server for the Remote Node and Remote Dial in User 14 Dial in User Setup Setup Remote Dial in User Prestige has eight Remote Dial in Users 21 F...

Page 44: ...played as the prompt in the Command Mode See Chapter 6 for more information on CHAP see Chapter 14 for more information on Command Mode 2 Location Enter the geographic location up to 31 characters of...

Page 45: ...he ISDN setup before your system can make an outgoing call or answer an incoming call North American ISDN Figure 3 7 Menu 2 ISDN Setup for North America 1 Switch Type Verify the switch type informatio...

Page 46: ...be no longer than 19 digits 4 Analog Call This tells the Prestige how to route an incoming analog call Set to Voice if you wish to route the incoming analog call for this telephone number to the PHON...

Page 47: ...nel Usage This field is fixed as Switch Switch 3 ISDN Data Subaddress Enter the telephone number and subaddress assigned to the ISDN data call for the Prestige It will be used as the outgoing CGPN Cal...

Page 48: ...ls and should be no longer than 3 digits Otherwise leave this field blank 7 PBX Number with S T Bus Number Enter the S T bus number if the Prestige is connected to an ISDN PBX If this field is left as...

Page 49: ...he modem if the setting is Modem Or they will be routed to the A B Adapter if the setting is A B Adapter Or they will not be answered if the setting is Ignore 10 Global Analog Call All global analog c...

Page 50: ...k Test Screen Ethernet Setup Menu 3 is used to enter Ethernet related information Depending on the protocols TCP IP or IPX on your LAN you will need to configure each protocol separately General Ether...

Page 51: ...ed to block certain packets to reduce traffic and to prevent a security breach Filtering is a very involved subject so leave these fields blank for the time being After you have studied filtering in C...

Page 52: ...t this field to Server if there is already a DHCP server on your network 2 Client IP Pool Starting Address DHCP can assign IP addresses to hosts dynamically instead of requiring that each system have...

Page 53: ...ll automatically calculate this mask based on the IP address that you assign Unless you have special need for subnetting use the default subnet mask calculated by the Prestige 7 RIP Direction This par...

Page 54: ...40 Installation Novell IPX Ethernet Setup Refer to the chapter on Novell IPX configuration Bridge Ethernet Setup Refer to the chapter on Bridging configuration...

Page 55: ...access on one screen Before you configure the Prestige for Internet access you need to collect the following information from your ISP Internet Service Provider IP address of the ISP s gateway optiona...

Page 56: ...to any interconnected networks using any protocol An internet can be as simple as two hosts on a LAN or it can be as complex as the Internet itself Every machine on the Internet must have a unique add...

Page 57: ...ITUATION DO NOT CREATE AN ARBITRARY IP ADDRESS ALWAYS FOLLOW THE GUIDELINES ABOVE FOR MORE INFORMATION ON ADDRESS ASSIGNMENT REFER TO RFC 1597 ADDRESS ALLOCATION FOR PRIVATE INTERNETS AND RFC 1466 GUI...

Page 58: ...ber refer to the number that the Prestige will dial to connect to the ISP The Prestige will always call your ISP using the Primary Phone number first If the Primary Phone number is busy or does not an...

Page 59: ...tal data calls Default Modem The Prestige will place Modem data calls X 75 for the DSS1 and 1TR6 only The Prestige will place X 75 digital data calls V 120 for the DSS1 and 1TR6 only The Prestige will...

Page 60: ...than Internet Service Providers For example this feature can be used to simplify the allocation of IP addresses when connecting branch offices to the corporate network The IP address for the Single U...

Page 61: ...do not configure a server IP address All incoming inquiries will be filtered out by the Prestige Therefore servers on your network are protected 4 UDP and TCP datagrams can be routed In addition ICMP...

Page 62: ...nt Server IP Addr If you want to make a single server e g a Web server accessible to outside users enter that server s IP address here Press ENTER at the message Press ENTER to Confirm to confirm your...

Page 63: ...The Remote IP Address field should be set to 1 1 1 1 4 In Menu 11 3 set the remote node s subnet mask to 0 0 0 0 and set RIP to None 5 Save the new configuration Once you have done this if you need to...

Page 64: ...50 Configuring for Internet Access...

Page 65: ...operly traffic to the remote LAN will trigger the Prestige to make a call automatically i e Dial On Demand Similarly calls from the remote LAN will be answered automatically and security will be check...

Page 66: ...Rem Node Name This is a required field Enter a descriptive name for the Remote Node e g SJHQ This field can support up to eight characters This name must be unique from any other Remote Node name or R...

Page 67: ...coming calls from this node 5 Incoming Rem Node Password Enter the password used when this Remote Node calls into the Prestige 6 Incoming Rem CLID This field is active only if Call Direction is either...

Page 68: ...P scrambles the password before it is sent over the wire Generally speaking CHAP is more secure than PAP however PAP is readily available on more platforms The recommendation is to use CHAP whenever p...

Page 69: ...will forward any packet that it does not recognize to this Remote Node otherwise the unrecognized packets are discarded The disadvantage of bridging is that it usually generates large amounts of traf...

Page 70: ...tige will place 56Kbps Data Over Voice Bearer Service DOVBS call Some phone companies in North America charge less if calls are made using DOVBS 18 Telco Options Allocated Budget min This field will s...

Page 71: ...ur selections or press ESC at any time to cancel your selections Bandwidth on Demand The Bandwidth on Demand BOD feature allows you to bundle both B channels in one connection The second channel is ad...

Page 72: ...will perform bandwidth on demand only if it initiates the call Addition and subtraction are based on the value set in the BOD Calculation field If this field is set to Transmit or Receive then traffi...

Page 73: ...Compression The default for this field is Off 3 Multiple Link Options BOD Calculation Select the direction of the traffic you wish to calculate in order to determine when to add or subtract a link The...

Page 74: ...nel The default is 32 48 7 Multiple Link Options Add Persist This parameter specifies the number of seconds there traffic is above the adding threshold before the Prestige will bring up the second cha...

Page 75: ...In Setup Menu 13 3 Generally Remote Dial in Users are individual users who dial in to the Prestige directly from their workstations while Remote Nodes represent networks and are used for LAN to LAN c...

Page 76: ...Dial In Setup to set the operational parameters for all dial in users You can configure up to eight Remote Dial in Users for the Prestige An example of Remote Dial in User application telecommuting is...

Page 77: ...lication Default Dial In Setup This section covers the default dial in parameters The parameters in Menu 13 affect incoming calls from all Remote Dial in Users and Remote Nodes before authentication i...

Page 78: ...ncoming calls There are three options for this field None No CLID is required Required Must provide CLID or call is disconnected Preferred If the CLID is available then CLID will be used to do authent...

Page 79: ...be used to respond to the far end s authentication request This field does not apply to CHAP authentication 6 Multiple Link Options Max Trans Rate Enter the maximum data transfer rate between your Pr...

Page 80: ...ve only if you selected Yes in the Dial In IP Address Supplied By IP Pool field The IP pool contains contiguous IP addresses and this field specifies the first one in the pool 12 IP Count 1 2 In this...

Page 81: ...figuration The default is blank i e no filters 17 Session Options Idle Timeout This value is the number of idle seconds that elapses before the dial in user is automatically disconnected Idle Timeout...

Page 82: ...User 1 User Name This is a required field This will be used as the login name for authentication Choose a descriptive word for login e g peterhousel 2 Active You can disallow dial in access to this u...

Page 83: ...asis This is useful for when the Prestige returns a call back to a mobile user at different numbers e g a sales rep in a hotel Note that the default is No i e the Prestige always calls back to the fix...

Page 84: ...your switch configuration Besides authentication another application of CLID is to combine it with call back For instance your company pays for the connection charges for telecommuting employees and y...

Page 85: ...55 0 respectively To create more network numbers you shift some bits from the host ID to the network ID For instance to partition a class C network number 192 68 135 0 into two you shift 1 bit from th...

Page 86: ...Decimal 1 128 2 192 3 224 4 240 5 248 6 252 7 254 8 255 LAN to LAN Application A typical LAN to LAN application is to use the Prestige to call from a branch office to the headquarters as depicted in...

Page 87: ...ameters in menu 13 see Chapter 6 1 Route Make sure IP is among the protocols in the Route field 2 IP Address Enter the IP address of the gateway at the remote site in this case headquarters If the rem...

Page 88: ...estige Note that this is the address assigned to the local Prestige not the remote router Figure 7 3 Sample IP Addresses 7 Single User Account This field should be set to yes to enable the Single User...

Page 89: ...t its routing table on the WAN and incorporate RIP broadcasts by the other router into its routing table If set to In Only the Prestige will not broadcast its routing table on the WAN if set to Out On...

Page 90: ...bnetwork can access the remote stations using the static route The route will have a destination of 204 5 1 64 26 with the gateway address being that of the Remote Node 204 5 1 150 Figure 7 4 Static R...

Page 91: ...se only 2 Active This fields allows you to activate deactivate this static route 3 Destination IP Address This parameter specifies the IP network address of the final destination Routing is always bas...

Page 92: ...will forward the packet to the destination On the LAN the gateway must be a router on the same segment as the Prestige over ISDN the gateway must be the IP address of one of the Remote Nodes 6 The Met...

Page 93: ...ng environment it is important to correctly configure the network numbers on the LAN On any IPX network there is an external network number that is the number associated with the frame type on the Eth...

Page 94: ...rn the network number of the network it is attached to through the regular RIP broadcasts sent by the server and add this route to its routing table Prestige on LAN without Server If the Prestige is c...

Page 95: ...routing IPX packets the default call filters are defined as follows Block periodical SAP and RIP response messages Block NetWare serialization packets AllowSAP and RIP inquiry packets These call filte...

Page 96: ...needs to support you need to set the corresponding field to Yes The frame type s selected here must be the same frame type s as the server or client stations on that network Otherwise the devices wil...

Page 97: ...quarters such that all of the stations on the branch office network have access to the server at the headquarters as depicted in the following diagram Figure 8 3 LAN to LAN application For the branch...

Page 98: ...s any Get Service SAP or RIP broadcasts coming from the LAN will trigger the Prestige to make a call to that Remote Node If it is set to No the Prestige will not make the outgoing call 4 Rem LAN Net I...

Page 99: ...n This field indicates the amount of time that you want the Prestige to maintain the SAP and RIP entries learned from this Remote Node in its internal tables after the connection has been dropped If t...

Page 100: ...tation on the network on the left wishes to access the NetWare server on the right internal network number 111 However the SAP broadcasts will receive a response from the server on the left internal n...

Page 101: ...of the node on which the server resides If you are using a Novell IPX implementation this value is 000000000001 4 Socket This field contains the socket number on which the server will receive service...

Page 102: ...88 Novell IPX Configuration Once you have completed filling in the menu press ENTER at the message Press ENTER to Confirm to save your selections or press ESC at any time to cancel your selections...

Page 103: ...emote Node These filters should inform your Prestige which packets should be ignored as traffic When you are bridging IPX packets the default call filters are defined as follows Block periodical SAP a...

Page 104: ...ll trigger the call In addition during the time when the ISDN line is down the Prestige will reply to the servers watchdog messages on behalf of remote clients The period of time that the Prestige wil...

Page 105: ...selections or press ESC at any time to cancel them LAN to LAN Application A typical LAN to LAN application is to use the Prestige to call from one office to another office such that stations on one ne...

Page 106: ...nutes that you wish the Prestige to retain the Ethernet Addr information in its internal tables while the line is down If this information is retained then the Prestige will not have to re negotiate t...

Page 107: ...can configure Bridge static routes for your Bridging applications Figure 9 3 Menu 12 4 Bridge Static Route 1 Route Name For identification purposes enter a name for the bridge static route 2 Active In...

Page 108: ...tches the value entered above then it will trigger a call to this Remote Node Once you have completed filling in the menu press ENTER at the message Press ENTER to Confirm to save your selections or p...

Page 109: ...the packet should be allowed to pass Call filters are used to determine if a call should be placed Outgoing packets must pass through the data filters before they encounter the call filters Call filte...

Page 110: ...imum of 24 rules active for a single filtering application Configuring a Filter Set In order to distinguish between the 12 filter sets each filter set should have a name or some comments You can edit...

Page 111: ...examine the parameters of each rule that you have configured for that set The following is a brief description of the abbreviations used in this menu Refers to the filter rule number 1 6 A Refers to A...

Page 112: ...ans check the next rule Figure 10 3 Menu 21 1 Filter Rules Summary If the filter type is IP TCP IP the following abbreviations will be used Pr Protocol SA Source Address SP Source Port number DA Desti...

Page 113: ...e four types of filter rules that you can configure Some of the parameters will differ depending on the type of rule When you first enter the filter rule menu you will be presented with Menu 21 1 1 TC...

Page 114: ...e Route Determine Yes or No whether to check the source route 4 Destination IP Addr In this field enter the destination IP Address of the packet you wish to filter The address is usually written in do...

Page 115: ...IP Mask In this field enter the IP mask that will be used to mask the bits of the IP Address given in Source IP Addr 10 Source Port Enter the source port of the packets that you wish to filter The ran...

Page 116: ...pass the filter rule These results will be displayed on the System Log see Chapter 14 There are 4 options for this field None No packets will be logged Action Matched Only packets that match the rule...

Page 117: ...how to configure the protocol independent parameters for a Generic filter rule for your Prestige For information on the protocol dependent fields refer to the previous section TCP IP Filter Rule and...

Page 118: ...the value that the Prestige should use to compare with the masked packet The value should align with Offset Since Length is given in bytes you need to enter in twice the length hexadecimal numbers for...

Page 119: ...destination source node number of the packet you wish to filter 4 Destination Source Socket Enter the destination source socket number of the packets that you wish to filter This should be a 4 byte he...

Page 120: ...Request SAP Get Nearest Server Response Once you have completed filling in Menu 21 1 3 IPX Filter Rule press ENTER at the message Press ENTER to Confirm to confirm your selections or press ESC at any...

Page 121: ...tween the manager station and the agent stations in a network Basically the Prestige when connected to the LAN acts as an agent station In this way the manager station on your LAN can monitor the Pres...

Page 122: ...Get Community is for your Prestige The value entered into this field will be used to authenticate the community field for the incoming Get and GetNext requests from the management station The default...

Page 123: ...ated like a password and match what the SNMP manager is expecting The default is public 7 Trap Destination This field contains the IP address of the station that you wish to send your SNMP traps to On...

Page 124: ...110 SNMP...

Page 125: ...rovide centralized user security In addition the Prestige also implements a user password to get into the SMT screen You will have three attempts to enter the correct system password If you do not do...

Page 126: ...rietary attributes ATTRIBUTE Zyxel Callback Option 192 integer VALUE Zyxel Callback Option None 0 VALUE Zyxel Callback Option Optional 1 VALUE Zyxel Callback Option Mandatory 2 Callback phone number s...

Page 127: ...Yes the built in dial up user list will be searched first then the external authentication server 2 Type Determines the type of the external authentication server At present only the RADIUS type is s...

Page 128: ...ion and Zyxel Callback Phone Source described below most standard RADIUS attribute fields are ignored by the Prestige To add a user to the RADIUS database edit the users file in the RADIUS server s et...

Page 129: ...System Security Change Password The following steps describe a simple setup procedure for configuring the SMT password 1 From the Main Menu select option 23 System Security This will bring you to Men...

Page 130: ...6 System Security You will now need to enter in this password when you try to get into the SMT In addition this password will also be used when a network administrator attempts to telnet to the Presti...

Page 131: ...configure the device remotely as shown below Figure 13 1 Telnet Configuration on a TCP IP Network In order to configure your Prestige in this way you need to have assigned an IP Address to your devic...

Page 132: ...connection over telnet If you have already connected to the Prestige via telnet you will be logged out if another user is connecting to the Prestige via the RS 232 cable Only after the other administ...

Page 133: ...d trace capabilities and upgrades to the system software This chapter will describe how to use these tools in greater detail System Status System Status is a tool that can be used to monitor your Pres...

Page 134: ...l reset the counters and ESC will exit this screen 4 Items 5 26 describes the fields present in Menu 24 1 System Maintenance Status It should be noted that these fields are READ ONLY and are meant to...

Page 135: ...16 Link shows the current status of the LAN Up or Down if it is 10Base T otherwise if it is configured as AUI this will show AUI 17 TX Pkt the number of transmitted packets to LAN 18 RX Pkt the number...

Page 136: ...Two example figures are shown below the first of an ICMP Ping packet Type IP triggering the call and the second with a SAP broadcast packet Type Raw triggering the call With this information you can d...

Page 137: ...g and Trace select option 24 System Maintenance This will bring you to Menu 24 System Maintenance 2 From this menu select option 3 Log and Trace This will bring you to Menu 24 3 System Maintenance Log...

Page 138: ...Syslog and Accounting The User needs to configure the following 3 parameters to activate syslog 1 Active Use the space bar to turn on of off the syslog option 2 Syslog IP Address Input the IP Address...

Page 139: ...nated Error Information Messages line 1 channel 1 call 44 E01 CLID call refuse line 1 channel 1 call 45 E02 IP address mismatch Session Information Messages line 1 channel 1 call 41 I01 IPCP up 306L l...

Page 140: ...tool hangs up the B1 line This will only be useful if the B1 line is currently connected to a Remote Node or a dial in user 5 Hang Up B2 Call This tool hangs up the B2 line This will only be useful if...

Page 141: ...l call to a Remote Node This tests the connectivity to that Remote Node When you use this command you will see traces displayed on the screen showing what is happening during the call setup and protoc...

Page 142: ...Ping Host This diagnostic test pings the host which determines the functionality of the TCP IP protocol on your system 3 Reboot System This option reboots the system This serves to implement any chan...

Page 143: ...ge so even if power failure were to occur your configuration is safe Software Update Software updates are only possible through the RS 232 cable connection You cannot use telnet to update the software...

Page 144: ...M protocol to perform the upload After uploading is successful power off the Prestige and then power it back on to restart Command Interpreter Mode This option allows the user to enter the command int...

Page 145: ...mote Dial in User callback only If the total outgoing call time exceeds the set limit future outgoing calls will not be made and the current call will be dropped The Blacklist function prevents the Pr...

Page 146: ...nter How many times a busy or no answer phone number is retried before it is put on the blacklist The default is 0 and the Blacklist control is not enabled Retry Timer sec Elapse time after a call fai...

Page 147: ...minutes and the period is 0 hours This means no budget control The user can reset the total outgoing call time through this menu The total outgoing call timer can be program need to reset itself perio...

Page 148: ...134 System Maintenance...

Page 149: ...the power cord and the power supply and make sure it is properly connected to your Prestige If the error persists you may have a hardware problem In this case you should contact technical support Con...

Page 150: ...outlet to the telephone company 3 If the code is 2 this indicates an SPID error Verify the SPID s that you have entered in menu 2 If these are correct try to initialize again from menu 24 4 3 4 If th...

Page 151: ...for that LAN 4 Check the physical Ethernet cable and make sure the connections on the Prestige and also to the hub are secure Problems Connecting to a Remote Node or ISP 1 Check menu 24 1 to verify t...

Page 152: ...that you have configured the authentication parameters in menu 13 These would be CLID Authen Recv Authen and Mutual Authen 2 If the Remote Dial in User is negotiating IP verify that the IP address is...

Page 153: ...No of Phone s No of SPIDs AT T 5ESS NI 1 North American 2 2 AT T 5ESS Point to Point North American 1 0 AT T 5ESS Multipoint North American 2 2 Northern Telecom NI 1 North American 2 2 Northern Telec...

Page 154: ...it 2 CSV Notification Busy NB limit 1 Circuit Switched Data CSD 1 CSD Additional Call Offering ACO Unrestricted CSD limit 2 CSD Notification Busy NB limit 1 MTERM 2 For AT T 5ESS Multipoint Provisioni...

Page 155: ...service These are National ISDN 1 and Custom For Northern Telecom National ISDN 1 Provisioning Feature Setting Signaling Functional Protocol Version Control PVC 2 National ISDN 1 TEI assignment Dynami...

Page 156: ...witch Types Provisioning Feature Setting Release key No Ringing indicator No Electronic Key Telephone System EKTS Yes or No set to opposite of ACO Additional Call Offering ACO Yes or No set to opposit...

Page 157: ...Bridging 1 2 5 12 40 55 89 90 92 93 BTR See Base Transmission Rate Budget Management 65 131 133 Call Detail Record 3 125 Calling Line ID 53 Canadian User Information iv CDR See Call Detail Record Chal...

Page 158: ...85 86 87 North American ISDN 31 Novell IPX 82 97 98 103 See IPX PABX 33 34 PAP 3 54 64 65 111 Password Authentication Protocol See PAP Ping 122 128 Plain Old Telephone Service See POTS Point to Point...

Page 159: ...e Single User Account switch types 2 13 31 136 139 System Management Terminal 26 Target Utility 58 60 TCP IP 1 2 4 5 14 15 36 37 38 39 42 45 51 62 71 97 98 99 100 103 107 117 128 Telco Options 56 64 T...

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