ZyXEL Communications P-861H-G1, User Manual, Page: 275 / 341

Prestige 861H Series User’s Guide
Chapter 33 Troubleshooting 274
33.4 Problems Accessing the Prestige
Table 90 Troubleshooting Accessing the Prestige
PROBLEM CORRECTIVE ACTION
I cannot
access the
Prestige.
The username is “admin”. The default password is “1234”. The Password and
Username fields are case-sensitive. Make sure that you enter the correct password
and username using the proper casing.
If you have changed the password and have now forgotten it, you will need to upload
the default configuration file. This restores all of the factory defaults including the
password.
I cannot
access the
web
configurator.
Make sure that there is not an SMT console session running.
Use the Prestige’s WAN IP address when configuring from the WAN. Refer to the
instructions on checking your WAN connection.
Use the Prestige’s LAN IP address when configuring from the LAN. Refer to for
instructions on checking your LAN connection.
Check that you have enabled web service access. If you have configured a secured
client IP address, your computer’s IP address must match it. Refer to the chapter on
remote management for details.
Your computer’s and the Prestige’s IP addresses must be on the same subnet for LAN
access.
If you changed the Prestige’s LAN IP address, then enter the new one as the URL.
Remove any filters in SMT menu 3.1 (LAN) or menu 11.5 (WAN) that block web
service.
See the following section to check that pop-up windows, JavaScripts and Java
permissions are allowed.
33.4.1 Pop-up Windows, JavaScripts
In order to use the web configurator you need to allow:
• Web browser pop-up windows from your device.
• JavaScripts (enabled by default).
Note: Internet Explorer 6 screens are used here. Screens for other Internet Explorer
versions may vary.
33.4.1.1 Internet Explorer Pop-up Blockers
You may have to disable pop-up blocking to log into your device.
Either disable pop-up blocking (enabled by default in Windows XP SP (Service Pack) 2) or
allow pop-up blocking and create an exception for your device’s IP address.
33.4.1.1.1 Disable pop-up Blockers
1 In Internet Explorer, select Tools , Pop-up Blocker and then select Turn Off Pop-up
Blocker .