ZyXEL Communications ARMOR G1 NBG6818, User Manual

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Chapter 14 Troubleshooting
NBG6818 User’s Guide
144
• If the problem continues, contact your ISP.
The Internet connection is slow or intermittent.
• There might be a lot of traffic on the network. Look at the LEDs, and check Section 1.7 on page 14 . If
the NBG6818 is sending or receiving a lot of information, try closing some programs that use the
Internet, especially peer-to-peer applications.
• Check the signal strength. If the signal strength is low, try moving the NBG6818 closer to the AP if
possible, and look around to see if there are any devices that might be interfering with the wireless
network (for example, microwaves, other wireless networks, and so on).
• Reboot the NBG6818.
• If the problem continues, contact the network administrator or vendor, or try one of the advanced
suggestions.
•
Adva nc e d Sug g e stio n
Check the settings for QoS. If it is disabled, you might consider activating it.
14.5 Re se tting the NBG 6818 to Its Fa c to ry De fa ults
If you reset the NBG6818, you lose all of the changes you have made. The NBG6818 re-loads its default
settings. You have to make all of your changes again.
You will lose all of your changes when you push the
RESET
button.
To reset the NBG6818:
• Make sure the power LED is on.
• Press the
RESET
button for one to four seconds to restart/reboot the NBG6818.
• Press the
RESET
button for longer than five seconds to set the NBG6818 back to its factory-default
configurations.
If the NBG6818 restarts automatically, wait for the NBG6818 to finish restarting, and log in to the Web
Configurator.
If the NBG6818 does not restart automatically,
di
sconnect and reconnect the NBG6818’s power.
Then, follow the directions above again.
14.6 Wire le ss C o nne c tio ns
I cannot access the NBG6818 or ping any computer from the WLAN.