Chapter 14 Troubleshooting
NBG6818 User’s Guide
143
Adva nc e d Sug g e stio ns
• Try to access the NBG6818 using another service, such as Telnet. If you can access the NBG6818,
check the remote management settings and firewall rules to find out why the NBG6818 does not
respond to HTTP.
• If your computer is connected to the
WAN
port or is connected wirelessly, use a computer that is
connected to a
LAN
/
ETHERNET
port.
I can see the
Lo g in
screen, but I cannot log in to the NBG6818.
• This can happen when you fail to log out properly from your last session. Try logging in again after 5
minutes.
• Disconnect and re-connect the power adaptor or cord to the NBG6818.
• If this does not work, you have to reset the device to its factory defaults. See
Section 14.5 on page
144
.
14.4 Inte rne t Ac c e ss
I cannot access the Internet.
• Check the hardware connections, and make sure the LEDs are behaving as expected. See the Quick
Start Guide.
• Go to
Expe rt
>
Ma inte na nc e > O pe ra tio n Mo de
. Check your System Operation Mode setting.
If the NBG6818 is in
Sta nda rd Mo de
, make sure the WAN port is connected to a broadband modem
or router with Internet access. Your computer and the NBG6818 should be in the same subnet.
If the NBG6818 is in
Bridg e Mo de
, make sure the WAN port is connected to a broadband modem or
router with Internet access and your computer is set to obtain an dynamic IP address.
• If the NBG6818 is in
Sta nda rd Mo de
, make sure you entered your ISP account information correctly in
the wizard or the WAN screen. These fields are case-sensitive, so make sure [Caps Lock] is not on.
• If you are trying to access the Internet wirelessly, make sure the wireless settings in the wireless client
are the same as the settings in the AP.
• Disconnect all the cables from your device, and follow the directions in the Quick Start Guide again.
• If the problem continues, contact your ISP.
I cannot access the Internet anymore. I had access to the Internet (with the NBG6818), but my
Internet connection is not available anymore.
• Check the hardware connections, and make sure the LEDs are behaving as expected. See the Quick
Start Guide and
Section 1.7 on page 14
.
• Reboot the NBG6818.
Summary of Contents for ARMOR G1 NBG6818
Page 9: ...Table of Contents NBG6818 User s Guide 9 Appendix D Legal Information 175 Inde x 181...
Page 10: ...10 PART I Use r s Guide...
Page 54: ...Chapter 7 Tutorials NBG6818 User s Guide 54...
Page 55: ...55 PART II T e c hnic al Re fe re nc e...
Page 115: ...Chapter 11 LAN NBG6818 User s Guide 115 Figure 66 Settings LAN LAN IP Standard Mode...
Page 131: ...Chapter 13 System NBG6818 User s Guide 131 Figure 77 Settings System Status Standard Mode...