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Chapter 14 Troubleshooting
NBG6818 User’s Guide
142
14.3 NBG 6818 Ac c e ss a nd Lo g in
I don’t know the IP address of my NBG6818.
• The default IP address of the NBG6818 in
Sta nda rd Mo de
is
192.168.123.1
. If the NBG6818 obtains a
WAN IP address in the same subnet as the LAN IP address 192.168.123.1, the default LAN IP address will
be changed to 10.0.0.1 automatically. See
Auto-IP Change on page 79
for more information.
The default IP address of the NBG6818 in
Bridg e Mo de
is
192.168.123.2
.
• If you changed the IP address and have forgotten it, you might get the IP address of the NBG6818 in
Sta nda rd Mo de
by looking up the IP address of the default gateway for your computer. To do this in
most Windows computers, click
Sta rt > Run
, enter
c m d
, and then enter
ipc o nfig
. The IP address of the
De fa ult G a te wa y
might be the IP address of the NBG6818 (it depends on the network), so enter this IP
address in your Internet browser.
• If your NBG6818 in
Bridg e Mo de
is a DHCP client, you can find your IP address from the DHCP server.
This information is only available from the DHCP server which allocates IP addresses on your network.
Find this information directly from the DHCP server or contact your system administrator for more
information.
• Reset your NBG6818 to change all settings back to their default. This means your current settings are
lost. See
Section 14.5 on page 144
in the
Tro ub le sho o ting
for information on resetting your NBG6818.
I cannot see or access the
Lo g in
screen in the Web Configurator.
• Make sure you are using the correct IP address.
• The default IP address of the NBG6818 in
Sta nda rd Mo de
is
192.168.123.1
. If the NBG6818 obtains a
WAN IP address in the same subnet as the LAN IP address 192.168.123.1, the default LAN IP address will
be changed to 10.0.0.1 automatically. See
Auto-IP Change on page 79
for more information.
The default IP address of the NBG6818 in
Bridg e Mo de
is
192.168.123.2
.
• If you changed the IP address (
Section 11.4 on page 114
), use the new IP address.
• If you changed the IP address and have forgotten it, see the troubleshooting suggestions for
I don’t
know the IP address of my NBG6818.
• Check the hardware connections, and make sure the LEDs are behaving as expected. See the Quick
Start Guide.
• Make sure your Internet browser does not block pop-up windows and has JavaScript and Java
enabled. See
Appendix B on page 153
for more information.
• Make sure your computer is in the same subnet as the NBG6818. (If you know that there are routers
between your computer and the NBG6818, skip this step.)
• If there is a DHCP server on your network, make sure your computer is using a dynamic IP address. See
Section 11.4 on page 114
.
• If there is no DHCP server on your network, make sure your computer’s IP address is in the same subnet
as the NBG6818. See
Section 11.4 on page 114
.
• Reset the device to its factory defaults, and try to access the NBG6818 with the default IP address.
See
Section 1.5 on page 13
.
• If the problem continues, contact the network administrator or vendor, or try one of the advanced
suggestions.
Summary of Contents for ARMOR G1 NBG6818
Page 9: ...Table of Contents NBG6818 User s Guide 9 Appendix D Legal Information 175 Inde x 181...
Page 10: ...10 PART I Use r s Guide...
Page 54: ...Chapter 7 Tutorials NBG6818 User s Guide 54...
Page 55: ...55 PART II T e c hnic al Re fe re nc e...
Page 115: ...Chapter 11 LAN NBG6818 User s Guide 115 Figure 66 Settings LAN LAN IP Standard Mode...
Page 131: ...Chapter 13 System NBG6818 User s Guide 131 Figure 77 Settings System Status Standard Mode...