Zte Avid 559, User Manual

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TROUBLESHOOTING TROUBLESHOOTING
Problem Possible causes Possible solution
Echo or noise
The network link quality is
poor on the part of your
service provider.
End the call and dial again.
You may be switched to a
better-quality network link
or phone line.
The quality of the phone
line that you are calling is
poor.
End the call and dial again.
You may be switched to a
better-quality network link
or phone line.
Unable to select
certain features
Your service provider does
not support these features,
or you have not applied for
services that provide these
features.
Call Consumer Cellular
customer support at (800)
686-4460.
Cannot charge
the battery
The battery or battery
charger is damaged.
Call Consumer Cellular
customer support at (800)
686-4460.
The phone’s temperature is
below 32°F (0°C) or higher
than 113°F (45°C). Adjust the battery charging
environment to avoid
extreme temperatures.
The contact between the
charging jack and charger
is poor. Check all connectors to
ensure that all connections
have been properly made.
Problem Possible causes Possible solution
Shortened
standby time
The standby time is related
to your service provider
system configuration. The
same phone used with
different service providers’
systems will not provide
exactly the same length of
standby time.
If you are located in an area
where signaling is weak,
temporarily power off the
phone.
The battery is depleted.
In high-temperature
environments, battery life
will be shortened.
Use a new battery.
If you are not able to
connect to the network, the
phone will continue to send
out signals as it attempts to
locate a base station. Doing
so consumes battery power
and will consequently
shorten standby time.
Change your location to
one where the network is
accessible, or temporarily
turn off your phone.
Cannot turn your
phone on Battery power has been
depleted. Recharge the phone’s
battery.