©2022, Zortrax S.A. All rights reserved. All trade names, logos and trademarks mentioned in the following
document are registered trademarks of Zortrax and are subject to legal protection.
48
#9 Fan error
The UV lamp fan has failed
Contact Zortrax Support Center through
the support form:
#10 Communication issue
with LCD screen (IC error)
LCD screen control system
error
Check if the the HDMI and LCD cables
are connected. If the problem reoccurs,
contact Zortrax Support Center through
the support form:
#11 Endstop error
The printer is unable to de-
tect the endstop
Check if the endstop is functioning prop-
erly. Tighten the endstop screw placed
on the guideway fixed block.
If the problem reoccurs, contact Zortrax
Support Center through the support
form:
https://support.zortrax.com/sup-
#12 Cannot print this
model - it’s too tall
The model exceeds the ac-
ceptable dimension in the
Z axis
Prepare the model again in Z-SUITE
#14 Temperature sensor
broken or not connected
The temperature sensor
has failed or may be discon-
nected
Check if the temperature sensor is prop-
erly connected. If the problem reoccurs,
contact Zortrax Support Center through
the support form:
#15 Cannot update the
firmware
An error has occurred while
updating the firmware
Contact Zortrax Support Center through
the support form:
#17 Communication issue
with LCD screen (TE signal)
LCD screen control system
error
Check if the the HDMI and LCD cables
are connected. If the problem reoccurs,
contact Zortrax Support Center through
the support form:
#18 Firmware malfunction
Control board error
Download the latest firmware update
from
https://support.zortrax.com/down-
. Transfer the update.zar2 file to
a USB flash drive. Plug the USB into the
port at the front of the printer and select
Refresh
to start the installation
#19 GUI doesn’t receive
packages
Control board malfunction
Contact Zortrax Support Center through
the support form:
#21 The motherboard has
rebooted
Printer has rebooted unex-
pectedly
Contact Zortrax Support Center through
the support form:
#22 Unable to determine
bootloader version
Control board error (Boot-
loader has not been loaded
properly)
Contact Zortrax Support Center through
the support form: