Zipro Dunk, User Manual

Page: 36 / 163

36
EN
WARRANTY
On behalf of the Warrantor, the seller grants a 24-month warranty in the territory of the Republic of Poland
starting on the date of sale. The warranty for the product does not exclude, limit, or suspend any rights of the
Buyer under the Consumer Rights Act.
WARRANTY TERMS AND CONDITIONS
1. The warranty covers only latent defects attributable to the manufacturer.
2. The claim shall be processed by the point of sale or technical service under the warranty if the
customer produces:
•
a valid and clear warranty card filled in properly with a sale stamp and signature of the seller,
• a valid proof of purchase with the date of sale,
• the reported product or defective part.
In the case of a remote purchase, the warranty card is valid solely with a proof of purchase
(receipt/invoice).
3. The claim is resolved within 14 days of the report by the Customer.
4. Manufacturing defects identified in the warranty period shall be repaired free of charge within 21
days following the delivery of the product to the point of sale or technical service.
5. If it is necessary to import parts for the repair, the warranty repair period may be extended by the
time necessary to import the part, not longer than by 40 days.
6. Warranty exclusions:
• mechanical damage and related defects,
• damage and defects resulting from misuse and inappropriate storage, assembly, and
maintenance,
• damage and wear of such consumable elements as cables, belts, rubber elements, pedals,
foam grips, wheels, bearings, and upholstery,
• activities related to the assembly or maintenance that are user’s obligation in accordance with
the manual.
7. The warranty shall not apply when:
• it is past its validity period,
•
the customer had repaired or modified the product using non-genuine parts,
•
the defect resulted from incorrect installation or a failure to follow the rules of correct
operation in accordance with the manual,
•
the product is used for purposes other than household use,
• damage occurred during transport.
8. No duplicates of the warranty card are issued.
9. The customer is entitled to the following compensation free of charge:
•
product repair,
• product replacement,
• reduced price,
• termination of a contract and full cost compensation.
10. To report a claim:
a) Present the product or its reported part.
b) Present the proof of purchase with the name and address of the seller, date and place of
purchase, type of product, or a valid warranty card with a stamp of the point of sale.
c) If the product is delivered dirty, the technical service may refuse to accept it or clean it at
customer’s cost following their written approval.
11. If the claim is accepted, the device is repaired or replaced with a new one, or the customer is
reimbursed. Transport cost from the service to the customer is covered by a
manufacturer’s service.
12. If the claim is rejected, the customer is provided with a detailed justification for the decision and
the equipment is sent to them at their cost within 14 days following the provision of the decision.