Ziova ClearStream CS615 User Manual Download

Page: 60 / 65

Appendix B

Troubleshooting (Continued)

Problem

Possible Cause

Solution

Remote Control
Not Working

•

No batteries, or flat

batteries

•

Infra Red Receiver

on ClearStream
obstructed

•

Ensure 2 AA size batteries

are installed and are
orientated correctly

•

Replace the batteries

•

Ensure that the display on

the front of the ClearStream
is not obstructed by any
objects, as the IR receiver
for the remote control is in
there

File does not play

•

Encoding

problem

•

Check that the file you are

attempting to play is
encoded in a format that is
supported by the
ClearStream

Cannot find
UPnP Server

•

UPnP Server not

running

•

UPnP support set to

‘Disabled’

•

Ensure that the PC running

the UPnP server software is
powered on and that the
UPnP server software is
running

•

Enabled UPnP in the

“General” settings.

Some files do not
display

•

File format is not

supported

•

Check that the file you are

trying to find has a
supported file extension and
is a format that the
ClearStream supports

No Sound

•

Audio cables not

connected

•

Wrong output type

selected

•

Ensure that the audio cables

are connected correctly
between your ClearStream
and your audio device

•

Ensure that you have

selected the correct output
type for your audio
connections

USB device not
found

•

Non

supported

device

•

Non

supported

partition type

•

Ensure that the device you

are connecting is a “Mass
Storage Device”

•

Ensure that your device is

formatted as either FAT,
FAT32 or NTFS

Summary of Contents for ClearStream CS615

Page 1: ...CS615 HIGH DEFINITION NETWORK MEDIA PLAYER User Manual www ziova com ...

Page 2: ...I 11 Component 12 S Video 13 Composite 14 Optical Coax 15 Analog 5 1ch 16 Analog 2ch Stereo 17 Network 18 Remote Control 19 The Option Button 20 Zooming and Panning 21 Navigation 21 Entering Text 22 INFO Button 22 Setting Up Your ClearStream 23 Preparing Your Hard Disk 23 Settings Menu 24 Language Settings 25 Audio Settings 26 Video Settings 27 Network Settings 29 Configuring Network Sharing 31 IS...

Page 3: ...sk File Management 45 Copying Files to the Hard Disk 45 Copying or Moving Files within the Hard Disk 46 Creating a New Folder 46 Deleting Files from the Hard Disk 46 Music 47 Album CoverArt 47 WebRadio ShoutCAST 48 Video 50 Seek and Search 50 Pictures 52 Parallel Slideshow Mode 52 UPnP Media Servers 53 Browsing SMB Shares 54 SMB FTP Server Access 54 USB Ports 55 Appendix A Firmware Upgrades 56 App...

Page 4: ...ies Dolby and the Double D symbol are trademarks of Dolby Laboratories All Rights Reserved All other products and companies referred to herein are trademarks or registered trademarks of their respective companies This product is covered by certain intellectual property rights of Microsoft and cannot be used or further distributed without a license from Microsoft This product incorporates copyright...

Page 5: ...edented file format support including high definition Windows Media Video 9 and MPEG4 playback The ClearStream s music playback capability handles all the formats enthusiasts have longed for including the high quality FLAC lossless format OGG AAC MP3 Windows Media Audio 9 and others Video playback is also astonishingly comprehensive The ClearStream handles playback of H 264 VC 1 Windows Media Vide...

Page 6: ...tream came in you will find the following items 2 3 4 5 6 7 8 1 1 CS615 High Definition Network Media Player 2 Power Adaptor 12V 2A 3 HDMI Cable 4 Standard Composite A V 3 in 1 cable RCA Connectors 5 Cat 5 UTP Ethernet Network Cable Straight Through 6 Remote Control with Batteries 7 Quick Start Guide 8 CD with User Manual ...

Page 7: ...G 4 2 ASP L5 o WMV9 MP HL o Nero Digital up to Main Cinema Profile o QuickTime MP4 MPEG 4 SP video with AAC audio o DVB ATSC Transport Stream Support o DVD ISO and IFO Parsing Support o SRT SUB SSA and SMI subtitles 3 Picture Slideshow Support o Transition effects between pictures o Supports JPEG images 4 Play lists Supported o M3U o PLS 5 Network Support o Ethernet 10 100 Mbps o SMB Client suppor...

Page 8: ...ments o Firmware updates from OSD Check for new updates o Quick Skip user defined skip ahead function 10 Video Output o HDMI o S Video o Composite Video o Component 11 Audio o HDMI o Stereo o Coaxial o Optical TOSLink o Analog 5 1 12 Connectors o 10 100 Ethernet o USB 2 0 13 TV Types o NTSC 480i 480p o PAL 576i 576p o HDTV 720p50 720p60 1080i50 1080i60 1080p50 1080p60 USB 2 0 Compliant devices onl...

Page 9: ...Red when unit in standby 3 Vacuum Fluorescent Display 4 USB 2 0 Connector Rear Panel 2 3 5 7 8 9 10 1 4 6 1 USB 2 0 Port 2 Ethernet Network Connection 3 HDMI Digital A V Output 4 CVBS Standard Composite Video Output 5 S VIDEO Output 6 Component Video Output 7 Coaxial Digital Audio Output 8 Optical Digital Audio Output 9 Analog 5 1ch Audio Output 10 Power Input 12V 2A ...

Page 10: ...9 Image file playing 10 Audio file playing 11 Network connection to active network 12 Play indicator 13 Pause indicator The front panel display will display the item that is currently selected on your display device such as menu item file name etc This provides you with the ability to make file selections and to make settings changes without the user needing to have a display device such as a TV s...

Page 11: ...emove the disk caddy slide the release switch down to pop out the caddy lever 2 Swing the lever to the right 1 to eject the disk caddy and slide the caddy out of the players case 2 Note Caddy lever only opens to approx 60 degrees 1 2 3 Connect the power and data cables to your hard disk ensuring pin 1 red strip on IDE cable is connected to Pin 1 on the Hard Disk and place the disk inside the caddy...

Page 12: ...ta from the ClearStream to your display device or amplifier With just one connector both high resolution video and audio can be delivered to your display device Video modes that the HDMI output can support are dependent on what your screen reports as available HDMI can be either Progressive or Interlaced The player will query the screen to detect supported modes Please consult your display device ...

Page 13: ...supports Progressive Scan then choose this as the picture will appear clearer particularly with moving objects Component Video splits the color and brightness video signals into three separate cables giving a better picture quality Both Progressive Scan and Interlaced Component output use the three plugs on the back of the player marked as COMP Ensure that you match the color coded cables with the...

Page 14: ...htness video signals into two parts this results in less interference than you get with the two combined as is the case with Composite video If your display device has only Composite or S Video inputs then for the best display results it is recommended that you use the S Video input S Video output supports PAL and NTSC video modes only To S Video Input on Display Device ...

Page 15: ...posite Video Composite Video is the standard video connector format It gets its name from the fact that all the color and brightness video signals are combined and passed through a single cable Composite output supports PAL and NTSC video modes only To Composite Video Input on Display Device ...

Page 16: ...S decoding then using either of the Digital Audio outputs will provide you with the best quality of sound to your amplifier With the Digital Audio outputs the audio data is sent directly from the ClearStream to your amplifier as a digital data stream and this is then decoded by your amplifier with no loss of sound quality between the ClearStream and your amplifier To Digital Audio Input on Digital...

Page 17: ...ital audio inputs available The ClearStream can decode Dolby Digital AC3 and DTS audio and output it as 6 discrete audio channels to go to an amplifier that supports 5 1 channel inputs When connecting the cables ensure that the cables are connected to the same inputs on both the ClearStream and the amplifier Ensure that cables are plugged into the corresponding connectors on both the media player ...

Page 18: ...tereo Audio The ClearStream can down mix digital audio to an analog stereo audio output This can be fed to a stereo amplifier or your television When the media player is configured for stereo audio use the connectors marked FR L and FR R to connect to your TV or amplifier s Left and Right audio inputs ...

Page 19: ...n Guide Network The ClearStream provides the ability to connect to your home network via an Ethernet Network Connection 10 100Mbit RJ 45 Connection Connect one end of the supplied RJ 45 Network Cable to the Ethernet connection on the media playe r and the other end to your network ...

Page 20: ...Up Down 7 Volume Up Down 8 Option Button 9 OK Select Menu 10 Up Arrow 11 Left Arrow 12 Right Arrow 13 Down Arrow 14 Exit current menu screen 15 Menu Button 16 Zoom Select 17 Pan Select All 18 Step C skip Deselect All 19 Search Queue 20 Audio Music 21 Subtitle Video 22 Angle Picture 23 Bookmark All 24 Setup Menu 25 Sort 26 Repeat 27 Information 28 Rewind 29 Play Pause 30 Forward 31 Chapter Back Las...

Page 21: ...lor Saturation Select DVD Angle on DVD ISO s with alternate angles Select Subtitles Select Audio Tracks On Supported Media DVD ISO s Nero Digital and AVI files Set Zoom Level Adjust The Pan When The Picture Is Zoomed Copy Cut and Paste files on the Hard Disk Click the option button to get to the option you want and then use the arrow keys left right or up down to make the changes Press OK when don...

Page 22: ...omed in section around Navigation To navigate through the ClearStream s Menu options and File browser use the four directional arrow keys To select the currently highlighted item Press OK For longs lists displayed on screen you can use the PAGE UP DOWN button to move up and down a whole screen at a time Use the EXIT button to return go back one level and Press MENU to go straight to the Home page ...

Page 23: ...KSPACE key to go back and correct your input You can also use the EXIT button to exit from an input screen without accepting the inputted text INFO button You can bring up a pop up window while playing back video to see information about the file total time and time elapsed by pressing the INFO button on the remote control The INFO button will also toggle the information that is displayed on the f...

Page 24: ...atted to be compatible with your ClearStream device The first time you start your player with the Hard Disk inserted you will be presented with the following screen All data will be erased from your Hard Disk during the preparation please make sure any data you require on the Hard Disk is backed up before continuing Click on YES and then click YES to confirm the process to prepare your Hard Disk T...

Page 25: ...milar to above The initial start up screen changes depending on available media sources For more information on the Home screen see Using Your ClearStream To set up or configure all of the many settings in the ClearStream CS615 you will need to use the SETTINGS menu From the settings menu you can access anyone of the SETTINGS areas Press SETUP on the remote You will then be presented with the Sett...

Page 26: ...ys on the remote control move the highlight bar down to select the language of your choice then press OK on the remote control Move the highlight bar down to Apply Settings and press OK on the remote control This will save your settings to the player and ask you to restart your player If you wish to discard your changes or simply exit this menu just press EXIT on the remote control and your change...

Page 27: ...wo speakers attached to your Amplifier or you are connected to TV speakers SPDIF Output Controls how your player handles audio streams such as Dolby Digital and DTS Encoded Digital outputs Dolby Digital and DTS as encoded data for your amplifier to decode Analog DPCM makes the ClearStream decodes the data and then outputs it to the Amplifier in a PCM audio stream Volume Controller Enables or disab...

Page 28: ...w table for available video modes TV Type Changes the output between WideScreen 16 9 or Standard 4 3 Most flat panel display devices are in the WideScreen format HDMI Mode Change the video output modem for the HDMI video output You can only alter this setting when HDMI mode it is in use Displays NA when HDMI not in use Set to Auto Detect for the player to automatically workout the best resolution ...

Page 29: ...50 Progressive PAL Component 720p50 1280x720 50 Progressive PAL Component 720p60 1280x720 60 Progressive NTSC Component 1080i50 1920x1080 50 Interlaced PAL Component 1080i60 1920x1080 60 Interlaced NTSC Component Please make sure you choose a resolution your TV supports If you get a black screen or no output when you Apply Settings wait for the Confirmation box to time out or you can use the VFD t...

Page 30: ...y Set to Auto for your player to obtain the network Gateway IP address via DHCP or enter the Gateway IP address using the remote control keypad DNS Server Set to Auto for your player to obtain the network DNS Server address via DHCP or enter a DNS Server IP address using the remote control keypad Device Name Set the device name your player uses on the Network The device name is used to address you...

Page 31: ...etwork Settings Below are some examples of Network setup options Network Settings screen allows you to configure all your network options Enter an IP address manually or leave it set to Auto assigned Enable or Disable FTP SMB Servers Set the device name that your ClearStream appears as on the network ...

Page 32: ...blems you should temporarily disable the Windows firewall to diagnose network connection issues To check what workgroup your PC is in open up the System Properties from the Control Panel Check which workgroup your computer is on In Windows XP open the system properties from the control panel and click on the Computer Name tab You can change your ClearStream s workgroup settings to match your PC Yo...

Page 33: ...dd and change data in this share from another PC tick the Allow network users to change my files If you encounter any steps that are different from this manual you may have Simple File Sharing disabled on your PC Please re enable it and follow these steps again For more information please consult your Operating System documentation or check Ziova support for setting up SMB Sharing with Windows You...

Page 34: ...e highest Rating Level that can be watched before having to enter a the Parental Key to watch Region The default DVD Region for your player This is informational only and cannot be changed as players are locked to the region of sale Override TV Standard Turn the ability to override the TV Standard settings On or Off ISO IFO Bookmark Enable or Disable the ISO IFO Bookmarking feature If Enabled when...

Page 35: ... and 1 minute Upnp Support Turn Upnp support On or Off On allows you to browse and playback files from an available Upnp server on your network such as TwonkyVision or Tversity Save BCS Enabled or Disable the Save Brightness Contrast and Saturation settings feature On and Off When enabled it will save the settings when you turn the player Off Statusbar Enable or Disable the On Screen Statusbar mes...

Page 36: ...instructions carefully When upgrading from the web please make sure you have a stable internet connection If upgrading via disc or USB please consult the instructions on how to create the upgrade media Do not under any circumstances disconnect power from the player during a firmware upgrade To do so may cause the player to no longer function Always wait for the player to fully complete the firmwar...

Page 37: ...yed it means your player does not have valid IP settings See the IP address at the top of this table for more information Gateway The gateway your player is using If NA is displayed it means your player does not have valid IP settings See the IP address at the top of this table for more information DNS Server The DNS server your player is using If NA is displayed it means your player does not have...

Page 38: ...l for more information UPnP Media Servers only displayed when UPnP is enabled and servers are available Web Radio Player must be connected to the internet to use this feature USB only displayed when a compatible USB device is connected Local Network See Section 3 for configuration From the main screen you may choose the source you wish to play media from Hard Disk USB Local Network uPnP media serv...

Page 39: ...will be displayed on the left hand edge of the screen to indicate the type of file being displayed The following types will be displayed Music Video Picture Playlist For long lists of files you can use the PAGE UP PAGE DOWN to move up and down one page at a time To jump to the bottom of the list hold down the RIGHT button and to jump to the top of the list hold down the LEFT button If you know the...

Page 40: ...er press the BOOKMARK ALL button on the remote control Your player will hold the filter until you change media sources change shares within your network or power off your player Playlist files will be displayed in all filter types Playing a File Once you have found the file you wish to play you can highlight it using the UP DOWN arrows and Press OK on the highlighted file The playback behaviour wi...

Page 41: ...u can access the active playlist while navigating your media sources at any time by pressing the RIGHT button and you can exit the playlist by pressing the LEFT or EXIT button If you do not have any files in your active playlist you cannot view the playlist Selecting Items While navigating your media source you can add items by selecting them and enqueuing them to the playlist To select a file you...

Page 42: ...ll move along the list selecting the files To select all files in a folder press the PAN SELECT ALL button to unselect all files hold the PAN SELECT ALL button Adding Items With selected items you can either add them and continue navigating or add and view the playlist With the files you wish to add selected press the SEARCH ENQUEUE to add them to the playlist If you wish to add and then view the ...

Page 43: ...ll you that File reordering is only allowed in Custom sort mode and whether you want to change the sort mode Sorting Your Playlist You can sort both the active playlist and the file list while navigating your media source The sort modes available to you are dependent upon the files available in the list Some of the available sort modes are Type Date Artist Track Number Album Genre Year Name Title ...

Page 44: ...laylist Continued Shuffle can only be used on the active playlist and is in the sort options If you have custom sorted your playlist by reordering the files and you try and sort your list you will get a message to tell you that changing the sort mode will reset your custom order and confirms whether you want to change the sort mode ...

Page 45: ...rd Disk They are not compatible with USB devices or UPnP media servers To save a favourite navigate into the folder you wish to save and with the item at the top of the folder selected press ALT and then BKMARK you will get a pop up saying the folder has been added to favorites You can also just highlight the folder and add it to favourites for all folders other than the root share To access your ...

Page 46: ...h to copy from You can copy files from any available SMB share or USB device 2 Select the files you want to copy see Selecting Items for more information 3 With the files selected press the Option button Press OK to Copy the files to the clipboard You will see a pop up message telling you how many files are to be copied 4 Navigate to the location on your Hard Disk you wish to copy the files to 5 P...

Page 47: ... Navigate to the location on your Hard Disk you wish to copy or moved the files to 5 If you want to place the files in a New folder you can create a folder See Creating a New Folder below 6 Press the Option button Press OK on Paste Creating a New Folder You can create a new folder on the Hard Disk 1 Navigate to the location you want to create a New Folder 2 Press the Option button 3 Press OK to se...

Page 48: ...top music playback from any menu screen If you have an active internet connection to your ClearStream and you play an Audio CD the player will attempt to download and fill out the track names from the FreeDB servers If the disc is listed the track names will be displayed in place of the track numbers Album Cover Art for MP3 Playback When playing MP3 audio files the Album cover will be displayed in...

Page 49: ...displays a list of stations matching that particular genre By Keyword By Keyword allows you to search Shoutcast for stations matching your Keyword You enter your keyword using the remote and Press OK For example try searching for eye97 When browsing stations the station title is displayed and then information about the station is listed below Information such as the Genre the song now playing and ...

Page 50: ...UTcast Radio you may need to open the ports on your firewall for the radio stations to work Please check the station s web site to check what port they use This does not affect normal users with standard routers and NAT only those using specific firewall devices Please be aware that when you are using Internet based functions like SHOUTcast radio the player is downloading data from the Internet A ...

Page 51: ...ying a video file you can do things such as seek jump to a time position zoom pan etc Please see the Remote Control section for more details on zooming and panning etc Seek and Search Functions The ClearStream incorporates some seek and search functions for navigating within your video files These are different depending on what type of video is being played and can be accessed via either the opti...

Page 52: ...ard or backwards a set amount of time defined in the general settings The default setting is 10 seconds To skip forward you can use the RIGHT or STEP button and to skip backwards you can use the LEFT button The commercial skip function is useful to jump forward a set amount of time quickly to go past commercials or breaks in your video Please note that on first use of the seek search or step comma...

Page 53: ...ures on the screen It will also automatically scale your picture to fit the screen as well as possible The picture feature is designed for lower resolution images in landscape mode Higher resolution pictures from digital cameras or files larger than 2Mb may take a long time to load or fail to load Pictures that are edited by a program that doesn t preserve EXIF information may not display correctl...

Page 54: ...nder a Media Servers category Browsing a UPnP server will be different with each server software used An example of a Upnp server listing is shown on the right If you are using any firewall software on the PC that is acting as a UPnP media server please ensure that the firewall software allows the passage of network traffic for the port that the UPnP is serving the data on If the port is blocked t...

Page 55: ...onnected to the network You may have to configure or disable software firewalls to enable communication between your ClearStream and PC Please refer to your firewall documentation for more information SMB FTP Server Access The inbuilt SMB FTP Server means you can access your optional Hard Disk to transfer or access files from any PC on your Network When the SMB Server is enabled your ClearStream w...

Page 56: ...thumb drives and USB Hard Disk Drives Any devices must appear as a mass storage device and support the mass storage device standard To USB Mass Storage Device USB Flash Drive or Hard Disk Drive Rear Front Once you have plugged your USB mass storage device into your ClearStream you can use it simply by selecting it in from the Main Menu For more information see Navigating Media Sources Please note ...

Page 57: ...er is able to browse the Shoutcast listings Press the SETUP button to open the Settings menu From the settings menu select Firmware Select Upgrade from Web At this point the player will check the internet for an updated firmware If it finds one it will display a message confirming the version it is upgrading from and the version it will be upgraded to If you are happy to continue select YES to con...

Page 58: ...e SETUP button to open the Settings menu From the settings menu select Firmware Select Upgrade from USB At this point the player will check the drive for an updated firmware If it finds one it will display a message confirming the version it is upgrading from and the version it will be upgraded to If you are happy to continue select YES to continue The player will then start the upgrade Do not tur...

Page 59: ...y If you have an NTSC TV make sure you have it set to NTSC and not PAL Network Not Working IP address settings incorrect Cable not plugged in Check your IP settings in the Network settings page Check the network cable is plugged in on both the ClearStream and your network hub A link light should show up on the ClearStream if the cable is connected correctly ClearStream cannot obtain IP address DHC...

Page 60: ...UPnP Server UPnP Server not running UPnP support set to Disabled Ensure that the PC running the UPnP server software is powered on and that the UPnP server software is running Enabled UPnP in the General settings Some files do not display File format is not supported Check that the file you are trying to find has a supported file extension and is a format that the ClearStream supports No Sound Aud...

Page 61: ...ng programs Sometimes used to refer to a file encoded with any number of Mpeg 4 formats JPG Joint Photographic Experts Group a format used for compressing digital pictures sometimes used to refer to a digital photograph BMP Image Bitmapped graphics Format an uncompressed picture format PNG Portable Network Graphics another picture format XviD A video format that is MPEG 4 complaint MPEG Moving Pic...

Page 62: ...ting Temperature 0 C 45 C Storage Temperature 25 C 55 C Operating Humidity 10 to 95 non condensing Operating Voltage 12V DC 2A Outputs HDMI Digital Audio and Video with HDCP RCA Video RCA Audio S Video Component Video Optical Digital Audio Coax Digital Audio Network 10 100Mbps Ethernet port DHCP assigned or Static IP addresses ...

Page 63: ...mmunity Forum at www ziova com forum My Ziova My Ziova is a club for Ziova product owners Registered members have access to firmware updates members only forum sections and other special offers Visit www ziova com and click on the My Ziova menu option You can access My Ziova using your forum login If you don t already have an account a link is provided to create one On your first visit we ll ask y...

Page 64: ... that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and re...

Page 65: ...e of defects The software supplied may not be suitable for all intended uses by the end user Limitation of Liability So far as the law permits Ziova Corporation and its distributors shall not be liable in any way whatsoever for any indirect or consequential loss or loss of profit or any liability for damage to property or death or injury to persons howsoever caused including but not limited to any...

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