ZEISS
7 Troubleshooting | 7.1 Troubleshooting Primostar 3 HD IP Camera
7.1 Troubleshooting Primostar 3 HD IP Camera
Troubleshooting notes for the use of the built-in camera in conjunction with the network/WLAN
and Labscope app can be found separately at the ZEISS website www.zeiss.com/labscope.
Symptom
Cause
Measure
LED indicator is off.
The camera is not powered on
properly.
Check RJ 12 cable connection
to stand.
LED indicator flashes red.
The camera is updating
firmware or being reset.
Warning! Do not switch off
the main power supply on the
stand.
Image/Video cannot be
saved to the USB flash
drive.
USB flash drive is not in cor-
rect format.
Please format the USB flash
drive to FAT32 format on a
PC.
USB flash drive is full.
Make sure there is enough
free space in the flash drive for
storage.
USB flash drive otherwise not
recognized.
Restart the camera by power-
ing off the main power supply
on the stand.
Firmware update does
not function.
The USB flash drive is not rec-
ognized or the firmware is not
uploaded properly.
Insert a FAT32-formatted USB
flash drive with latest firmware
in the root folder and make
sure the drive has at least 200
MB free memory space. Be
sure to follow the instructions
in the firmware update menu.
Date/Time is wrong on
the camera.
Date/time is not set correctly.
Date/time can be set in OSD
under Operating System set-
ting.
The buffer battery is empty.
Please contact service to
change the battery.
The image is very noisy.
The amplification (gain) is set
too high.
Open denoise; reduce the
gain.
The exposure time is set too
high.
Open denoise; reduce the ex-
posure time.
The light intensity is set too
low.
Open denoise; increase the
light intensity.
The image is too dark or
too bright.
Light source intensity too high
or too low; or auto exposure
time too short
Adjust light source intensity, or
change to manual exposure.
The camera forgets the
settings (e.g. manual
white balance, HDMI res-
olution) if the power sup-
ply is disrupted.
Settings are not stored.
It takes 5 seconds for the set-
tings to be automatically
stored.
Instruction Manual ZEISS Primostar 3 | en-US | Rev. 1 | 415501-7011-111_en
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