13
EN
Serial number
e.g. ZPR123456
If the charging station has been disconnected from the power network, it will take 2–3 minutes
before the charging station starts up again.
i
Problem
Solution
Cannot log on to the ZAPTEC
Portal
Reset password by clicking on ‘Forgotten Password’
Cannot create installation via
the ZAPTEC Portal
Contact ZAPTEC Support to gain access to create installations.
Charging station is not online,
4G installation
• Make sure that the charging station is not covered by anything.
• Test the coverage at the installation site using your own mobile.
A mobile with a Telenor SIM has to be used for accurate
measurement.
The charging station is not
online,
PLC installation
• Check the network setup on the router or modem.
• Check that the internet is working by connecting the computer
directly to the router or modem.
• Not configured.
• Check that the PLC module has been installed in accordance with
the circuit diagram and on the same L1 and N as the charging
station(s)
The charging station is not
online,
WiFi installation
• Check the network setup on the router or modem.
• Check that the internet is working by connecting the computer
directly to the router or modem.
• Disconnect other devices which are connected to WiFi which can
delay broadband speed
• Check that the SSID and the password for the WiFi are correct.
• Make sure 2.4 GHz is activated so that ZAPTEC Pro obtains a
network connection. See Installation requirements, page 11.
• Enter the SSID and password manually by selecting Other in the
network list..
Charging does not start
Check that the user profile has access to charge on the charging
station
No power being supplied to
charging station
• Follow the instructions in the section ‘Checking the Fuses in the
Charging Station’
• Check the main fuse in the installation
Colour
Meaning
NO LIGHT
Charging station has not been activated in the ZAPTEC Portal, no power from the
power circuit, incorrect connection or product fault. Check the serial protection in
the distribution cabinet.
PURPLE
Not updated during charging.
GREEN
• Check that the charging cable has been inserted into the charging station
correctly.
• Check that the vehicle has been configured to start charging immediately.
BLUE
• Communication is taking place between the charging station and the vehicle.
• Check whether the vehicle is configured to start charging immediately.
RED
Flashing red light
• Authentication failed – Check that the RFID tag/charging card is connected to
your user profile.
• Authentication failed – Check in the ZAPTEC Portal that your user has access to
charge on the charging station and/or installation concerned.
Steady red light
• Disconnect the charging cable. If the status indicator illuminates green, you can
connect the charging cable again. If charging does not start and the indicator
illuminates red again, there may be a charging fault on the charging cable or
vehicle.
• If the status indicator lamp does not turn green after the charging cable has been
disconnected, you must check the fuses as described in the chapter ‘Checking
the fuses in the charging station’.
• Authentication failed – Check that the RFID tag/charging card is connected to
your user profile.