DOC-USR-0135-01
___________________________________________________________________________________________
Z3 Technology, LLC
♦
100 N 8
th
ST, STE 250
♦
Lincoln, NE 68508-1369 USA
♦
+1.402.323.0702
67
APPENDIX B: Troubleshooting
▪
Problem:
Web interface does not come up
-Is the Ethernet cable plugged in to the Z3-SBE264-10 solidly (do you see the link light)?
-Do the Z3-SBE264-10 IP address and the PC IP address have the same first two values (or, if netmask is
set to 255.255.255.0, the same first three values)?
-Do the Z3-SBE264-10 and the PC have the same netmask? (Default value is 255.255.0.0)
-You can check the netmask of the PC by typing ifconfig in Linux.
-Are all firewalls on the network turned off?
-Try connecting the PC directly to the board without any routers etc.
-Can the PC and target board see each other on the network?
-Try pinging the Z3-SBE264-10 IP address from the PC.
-Try pinging the PC from the Z3-SBE264-10.
▪
Problem:
Do not see video in VLC (UDP)
-Does the IP address set in “Dest Address” equal the IP address of the PC running VLC?
-Does the port number in “Dest Port” equal the value entered in the URL for VLC?
-Was “@” included in the UDP address for VLC?
-Is the PC fast enough for 1080p decode on VLC?
-Does the PC have enough DDR to handle 1080p decode on VLC?
-Is VLC version 1.1x or later?
▪
Problem:
Do not see video in VLC (RTP)
-If using an SDP file, is the correct SDP file (z3-dm8107.sdp) being used and “Dest Port” set to 5004?
-If using the RTSP URL, is the version of VLC version 2.1.5 or newer?
▪
Problem:
My multicast stream is not reaching multiple networks
-By default the TTL value of a multicast stream sent from the Z3-SBE264-10 is set to 1. You can
change the TTL value for multicast addresses by adding “/#” to the end of your multicast address,
for example, to set the TTL to 5, you could enter “225.1.2.3/5” for the “Dest Address”.
When contacting Z3 Support for additional support, please click the “download device logs” button in the GUI at the
time the problem occurs and send the resulting .gz file to Z3 Technology. Please also send snapshots of the GUI
settings used.
Z3 Technology’s Express Limited Warranty will be void if the label on the hardware bearing the Serial Number is
removed, tampered with or defaced. You can view Z3 Technology’s full hardware warranty at
http://z3technology.com/Support/ZEUS-HW-Warranty.html
