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Yealink T3 Series, User Manual

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Advanced Call Features

39

Advanced Call Features

You can perform some server-dependent tasks on the phone. Contact your system administrator to find out if your
phone supports these advanced call features.

Topics

Using Call Completion
Call Pickup
Call Park and Call Retrieve
Busy Lamp Field (BLF)
BLF List
Shared Line
Intercom
Short Message Service (SMS)
Voice Mail
Using the Hot Desking
Automatic Call Distribution (ACD)

Using Call Completion

When you call someone who is temporarily unavailable to answer the call, you can monitor the busy party and
establish a call after the busy party becomes available to receive a call.

Note

: Call completion is not available on all servers. For more information, contact your system administrator.

Procedure

1.

Go to

Menu

>

Features

>

Call Completion

.

On the T33P/T33G phones, go to

Menu

>

Features

>

Others

>

Call Completion

.

2.

Select

Enabled

in the

Call Completion

field.

3.

Select

Save

.

When you place a call and the callee is temporarily unavailable to answer the call, the phone prompts whether to
wait for the callee, select

OK

to activate the call completion feature.

When the callee becomes idle, the phone prompts whether to dial the number, select

OK

to dial the number.

Summary of Contents for T3 Series

Page 1: ......

Page 2: ...racters 17 Call Features 18 Changing the Default Account 18 Placing Calls 18 Placing a Call from the Dialer 18 Placing Multiple Calls 19 Placing a Call with a Speed Dial Key 19 Placing a Call Back to...

Page 3: ...an Incoming Call Manually 29 Forwarding Incoming Calls with a Forward Key 30 Diverting Calls to a Contact 30 Transferring Calls 30 Performing a Blind Transfer 31 Performing a Semi Attended Attended Tr...

Page 4: ...a Call in the Transfer Mode 43 Parking a Call in the Transfer Mode 43 Retrieving a Parked Call in the Transfer Mode 43 Parking or Retrieving a Call with a Park or Retrieve Key 44 State Indicator of th...

Page 5: ...red Line 54 Placing a Call on Public Hold 54 Placing a Call on Private Hold 54 Retrieving a Held Call on a Shared Line 55 Barging in an Active Call on a Shared Line 55 Pulling a Shared Call on a Share...

Page 6: ...g a Blacklist Contact 66 Deleting Blacklist Contacts 67 Deleting a Blacklist Contact 67 Deleting All Blacklist Contacts 67 Moving a Blacklist Contact to the Local Directory 67 Google Contacts 67 Viewi...

Page 7: ...ting the Phone Lock 76 Locking Your Phone Manually 77 Unlocking Your Phone 77 Changing Your Phone Unlock PIN 77 Extending the Line Key Labels 78 Locking the Line Key 78 Audio Settings 80 Adjusting the...

Page 8: ...Table of Contents 7 For the T31P T31G T31 T30P T30 Phone 86...

Page 9: ...phones l T31G IP phones l T31 IP phones l T30P IP phones l T30 IP phones Related Documentation You can view more types of documents to make the phone to perform more functions You can obtain additiona...

Page 10: ...dware helps you easily use the phone s features Topics T33P T33G Hardware T31P T31G T31 T30P T30 Hardware Power LED Indicator Line Key LED T33P T33G Hardware NO Item Description 1 Power LED Indic ator...

Page 11: ...off 7 HEADSET Key Toggles the headset mode on or off 8 MESSAGE Key Accesses your voice messages 9 REDIAL Key Redials a previously dialed number 10 Speakerphone Key Toggles the speakerphone hands free...

Page 12: ...unction displayed on the screen above the soft keys The soft keys change depending on what you are doing at the time 5 Navigation Keys Scroll through information or options displayed on the screen Acc...

Page 13: ...olid red for 0 5s and off for 3s alternately The phone enters the power saving mode It is only available on the T33P T33G phones Note The above introduces the default LED status Your system administra...

Page 14: ...idle Screen and Icons The user screens and icon indicators can help you navigate and understand the important information on the phone s status Topics Idle Screen Calls Screen Icons in the Status Bar...

Page 15: ...ndicates the action for the soft key below the screen Related Topics Icons in the Status Bar Changing the Default Account Customizing the Soft Keys Calls Screen All of your active and held calls are d...

Page 16: ...ar T33P T33G Icons in the Status Bar Icons Description Icons Description Wired network is unavailable Phone Lock Wired network is unreachable Missed Calls Speakerphone hands free mode Always Forward B...

Page 17: ...key icons you can easily get the function of the line key Icons in the line keys vary by phone models Topics T33P T33G Line Key Icons T31P T31G T31 T30P T30 Line Key Icons T33P T33G Line Key Icons Ico...

Page 18: ...nt characters using the keypad keys Task Action Switch input modes Press the ABC abc Abc 2aB or 123 soft key to switch the input modes Enter alphas Select ABC abc 2aB or Abc mode Press a keypad key re...

Page 19: ...es Procedure 1 On the idle screen press the left or right navigation key Placing Calls You can use your phone like a regular phone to place calls in many ways easily Topics Placing a Call from the Dia...

Page 20: ...kly dial a number by using a Speed Dial key Before You Begin If your system administrator has enabled the Favorites feature on the phone you cannot manually set a Speed Dial key If you are using the T...

Page 21: ...n long press the desired line key to set it When the phone is idle press the Recall key to quickly redial the last incoming number Redialing a Number The phone keeps a record of all the placed calls Y...

Page 22: ...Searching for Contacts Placing an Anonymous Call You can hide your name and number when you place a call As a result the callee receives an anonymous call without caller identity Before You Begin Cont...

Page 23: ...lect Send Answering Calls When you receive a call you can choose to answer it manually or automatically Topics Answering a Call Answering a Call When in a Call Answering a Call Automatically Answering...

Page 24: ...call after ending all calls Procedure 1 Go to Menu Features Auto Answer 2 Select the desired line not supported on the T30P T30 phones 3 Select Enabled from the Status field 4 Select Save If the auto...

Page 25: ...call may be sent to voice mail The rejected calls are displayed in the Received Calls list in your History list Procedure 1 Select Reject Rejecting Anonymous Calls You can reject incoming calls from...

Page 26: ...d get it from your system administrator Procedure 1 Go to Menu Features DND 2 Turn on DND 3 Optional Enter the DND on code or off code respectively in the On Code or Off Code field 4 Select Save The D...

Page 27: ...ey or End Call EndCall l If you are using the speakerphone press the Cancel key Speakerphone key or End Call EndCall Tip You can press the HEADSET key to end calls Check with your system administrator...

Page 28: ...ar your discussion with your colleagues You can keep the phone in mute to prevent this unintended situation The mute state of your phone persists across calls The phone stays in the mute state until y...

Page 29: ...tact You can set up the forwarding type which enables your phone to forward all incoming calls to a contact There are three types of forwarding l Always Forward Forwards all incoming calls immediately...

Page 30: ...oming calls to in the Forward to field l On the T33P T33G phones highlight the Forward to field Select Directory Dir and select the desired con tact from the Directory list 5 If you select the No Answ...

Page 31: ...om the Directory list 7 Select Save Tip By default you can long press the desired line key to set it When the phone is ringing press the forward key to quickly forward the call to the specific contact...

Page 32: ...Directory Dir Select the desired contact from the Directory list 3 Press the OK key or select Send 4 Do one of the following l When you hear the ringback tone press the TRAN key or Transfer Trans to...

Page 33: ...sfer key during a call The call is transferred to the specific contact directly Related Topic Setting a Transfer Key Performing a Semi attended Attended Using a Transfer Key After you have set a Trans...

Page 34: ...ng Topics Local Conference Network Conference Local Conference You can initiate a five way including yourself conference calls with your contacts on the phone Note Check with your system administrator...

Page 35: ...a call to The transferee and the transfer target join the conference Holding or Resuming a Conference Call When you place a conference call on hold other participants cannot hear each other until you...

Page 36: ...d then press the OK key or Send 7 When the new party answers the call select Conference Conf to add the new party to the conference 8 Repeat steps 5 to 7 until you add all parties Note The procedures...

Page 37: ...key for a paging group which allows you to send announcements quickly on the idle screen Line key is not available on the T30P T30 phones so ask your system administrator to set a Multicast Paging key...

Page 38: ...ct the desired line key 3 Select Key Event from the Type field 4 Select Paging List from the Key Type field 5 Optional Enter the string that will display on the phone screen in the Label field 6 Selec...

Page 39: ...st for the T33P T33G phone or Menu Features Paging List for other phones 2 Select the desired paging group 3 Select Option Delete The phone prompts you to delete the paging group or not 4 Select OK Re...

Page 40: ...answer the call you can monitor the busy party and establish a call after the busy party becomes available to receive a call Note Call completion is not available on all servers For more information c...

Page 41: ...all Your system administrator has enabled the directed call pickup and set the directed call pickup code Procedure 1 Pick up the handset press the line key or the Speakerphone key The DPickup appears...

Page 42: ...ent from the Type field 4 Select Pick Up from the Key Type field 5 Select the desired line from the Account ID field 6 Do one of the following l Optional Enter the string that will display on the phon...

Page 43: ...Parking or Retrieving a Call in the FAC Mode Parking or Retrieving a Call in the Transfer Mode Parking or Retrieving a Call with a Park or Retrieve Key Parking or Retrieving a Call in the FAC Mode You...

Page 44: ...Park or Retrieve Key Parking or Retrieving a Call by BLF Key Retrieving a Call by a BLF List Key Parking or Retrieving a Call in the Transfer Mode You can park the call to the shared parking lot thro...

Page 45: ...can get the call park retrieve status by viewing the icon indicator of the Park Retrieve key Icons Description Icons Description Park successfully Idle state Park failed Ringing state Retrieve parked...

Page 46: ...extension or the retrieve lot in the Value field l On the T33P T33G phones highlight the Label or Value field Select Directory Dir and select the desired contact from the Directory list 6 Select Save...

Page 47: ...recognize Before You Begin Check with your system administrator to find out if the Audio Alert for BLF Pickup feature is available Procedure 1 Go to Menu Settings Basic Settings Sound BLF Ring Type On...

Page 48: ...flashing BLF key If your system administrator sets the directed call pickup code in advance you can use the BLF key to pick up the call directly If not or if you want to set a pickup code for a speci...

Page 49: ...to complete the transfer when the monitored user receives ringback or after the monitored user answers the call Parking or Retrieving a Call by BLF Key You can use the BLF key to park a call or retri...

Page 50: ...et the monitored line s status by viewing the LED and icon indicator of the BLF List key The state indicator of the BLF list key varies by phone models LED Status Icons Description T33P T33G Solid gre...

Page 51: ...er s phone number Topic Setting an Alert Tone for the BLF Parked Call Monitor Setting an Alert Tone for the BLF Parked Call Monitor You can set the alert ring type when there is a call parked to the m...

Page 52: ...ou can transfer the active call to the monitored user by pressing the BLF List key The phone transfers Blind Transfer or Attended Transfer the active call differently depending on the Transfer Mode vi...

Page 53: ...e monitored line Before You Begin Check with your system administrator to find out if this feature is available on your phone Procedure 1 Do one of the following l Press the desired BLF List key to re...

Page 54: ...hared Line You can get the shared line s status by viewing the LED and icon indicator of the shared line key The following table shows all kinds of LED and icon indicator associated with the shared li...

Page 55: ...phone and all of the phones registered with a shared line show the call is in a held state on the shared line key Placing a Call on Private Hold In the SCA scenario you can place a call on private hol...

Page 56: ...is at least one active call on the shared line Procedure 1 Long press the desired line key and then select an active call The Cancel Call Pull CallPull New Call NewCall and Barge In BargeIn appear on...

Page 57: ...can also press the BLF BLF List key to initiate an outgoing intercom call to the monitored user Check with your system administrator to find out if it is available on your phone Before You Begin If y...

Page 58: ...with your microphone muted you need to press the Mute key to unmute your microphone before responding to the call You can configure the following behaviors when receiving an intercom call Intercom Al...

Page 59: ...t Procedure 1 Go to Menu Message Text Message Inbox 2 Highlight the desired message and select View Tip If the phone prompts you there is a new text message you can select the View soft key to read th...

Page 60: ...to connect your phone to the message center you need to set the voice mail code on your phone Before You Begin Get the voice mail code from your system administrator Procedure 1 Go to Menu Message Vo...

Page 61: ...account configuration or not 2 Select OK Registration configurations of all accounts on the phone will be cleared immediately The login wizard will be displayed 3 Enter the login information 4 Select...

Page 62: ...our system administrator has set an ACD key for you to log into the ACD system Get your ACD account inform ation from your system administrator Procedure 1 Press the ACD key when the phone is idle 2 E...

Page 63: ...a Local Directory Contact to Blacklist Searching for Contacts Managing the Local Directory Groups You can manage the Local Directory groups when the phone is idle Topics Adding Contact Groups Editing...

Page 64: ...ou are required to enter a contact name at least for each new contact Procedure 1 Select Directory Dir or go to Menu Directory Local Directory 2 Select the desired contact group or All Contacts 3 Sele...

Page 65: ...eted in the Local Directory it will be automatically deleted from the Favorites directory Moving a Local Directory Contact to Blacklist You can move a contact in the Local Directory to blacklist Incom...

Page 66: ...Copy to Favorites The phone prompts you to automatically accept the next available index number or manually enter your own 5 Select OK to automatically accept an index number or select Edit to enter a...

Page 67: ...can store up to 30 contacts in the blacklist to block unwanted callers Topics Adding a Blacklist Contact Viewing Blacklist Contacts Editing a Blacklist Contact Deleting Blacklist Contacts Moving a Bl...

Page 68: ...answer calls from them again Procedure 1 Go to Menu Directory Blacklist 2 Select Option Delete All The phone prompts you to delete all contacts or not 3 Select OK Moving a Blacklist Contact to the Loc...

Page 69: ...emote Phone Book Contacts Viewing Remote Phone Book Contacts Saving a Remote Phone Book Contact to the Local Directory Saving a Remote Phone Book Contact to the Blacklist Searching for Remote Phone Bo...

Page 70: ...corresponding fields 5 Select Save Saving a Remote Phone Book Contact to the Blacklist You can save any remote phone book contact to the Blacklist on the phone to prevent this contact from calling yo...

Page 71: ...all Placed Call Forwarded Call For T31P T31G T31 T30P T30 phones Icons Description Icons Description Received Call Missed Call Placed Call Forwarded Call Viewing History Records The history record sav...

Page 72: ...all Record You can delete any call record from the call history list Procedure 1 Press History or go to Menu History 2 Select the desired list 3 Highlight the desired entry and select Delete Deleting...

Page 73: ...f you do not change the default password the phone displays a warning icon in the status bar Procedure 1 Go to Menu Settings Advanced Settings Change Password On the T33P T33G phones go to Menu Advanc...

Page 74: ...t the desired waiting time from the Wait Time field 3 Select Save Disabling Time Date and Status Icons Display For the T33P T33G phones you can disable your phone to display time date and status icons...

Page 75: ...en idle for a specified time It is not available for the T30P T30 phone You can change the screen backlight and time in the following settings Active Level The brightness level of the phone screen whe...

Page 76: ...also variable Topics Setting the Time and Date Manually Changing the Time and Date Format Setting the Time and Date Manually If your phone cannot obtain the time and date automatically you can set it...

Page 77: ...d keys Caution We recommend that you keep a Menu soft key otherwise you cannot access the phone settings Procedure 1 Go to Menu Settings Advanced Settings default password admin Softkey Label 2 Select...

Page 78: ...esired type from the Lock Type field 6 Enter the desired interval 0 3600 seconds in the Auto Lock field If the value is set to 0 the phone will not be automatically locked 7 Select Save Locking Your P...

Page 79: ...you extend the line key labels After you extend the line key labels Procedure 1 Press the left navigation key You can press the right navigation key to shrink the line key labels Locking the Line Key...

Page 80: ...ey 2 Select the desired line key 3 Select Line from the Type field 4 Select the desired line from the Account ID field 5 Optional Enter the string that will appear on the phone screen in the Label fie...

Page 81: ...Setting a Ring Tone for the Phone Setting a Ring Tone for an Account Setting a Ring Tone for a Group Setting a Ring Tone for a Contact Setting a Ring Tone for the Phone You can choose a ring tone for...

Page 82: ...g tone 5 Select Save Setting a Ring Tone for a Contact You can select a unique ring tone for various contacts in your Local Directory This helps you quickly identify callers according to the ring tone...

Page 83: ...vailable Topics Investigating Warnings Re provisioning Your Phone Clearing Warnings Related Topic Changing the Administrator Password Investigating Warnings The warning icon lets you know that your ph...

Page 84: ...If the malfunction occurs your system administrator may ask you to reboot your phone Procedure 1 Go to Menu Settings Basic Settings Reboot On the T33P T33G phones go to Menu Basic Reboot The phone pr...

Page 85: ...dure 1 Go to Menu Settings Basic Settings Update Configuration On the T33P T33G phones go to Menu Basic Update Configuration A message is displayed on the phone screen 2 Select OK Tip You can also lon...

Page 86: ...Appendix Menu Structure 85 Appendix Menu Structure For the T33P T33G Phone...

Page 87: ...Yealink T3 Series IP Phones User Guide 86 For the T31P T31G T31 T30P T30 Phone...

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