Troubleshooting Methods
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3. Select 6 from the Local Log Level drop-down menu.
The default local log level is “3”.
4. Enter the limit size of the log files in the Max Log File Size field.
5. Click Confirm to accept the change.
6. Reproduce the issue.
7. Click Export to open the file download window, and then save the file to your local system.
A diagnostic file named <MAC>-syslog.zip is successfully exported to your local system.
Uploading Log to the USB Flash Drive
The phone log can be uploaded to the connected USB flash drive.
It is not applicable to T48G/T46G/T42G/T41P/T40P/T40G/T29G/T23P/T23G//T21(P) E2/T19(P) E2 phones.
Procedure
1. From the web user interface, navigate to Settings > Configuration.
2. In the Enable Local Log field, select Enabled or ON.
3. In the USB Auto Exporting Syslog field, select Enabled or ON.
4. Select the desired value from the Local Log Level drop-down menu.
The default local log level is “3”.
4. Enter the limit size of the log files in the Max Log File Size field.
5. Click Confirm to accept the change.
6. Reproduce the issue.
The log files are uploaded to your USB flash drive.
Viewing the Log Files
You can verify whether you got the correct log through the following key fields:
l
<0+emerg >
l
<1+alert >
l
<2+crit >
l
<3+error >
l
<4+warning >
l
<5+notice >
l
<6+info >
The default local log level is 3.
The following figure shows a portion of a boot log file (for example, boot.log):
