Configuration Parameters
530
Description
It configures the string the phone dials out when the ACD agent logs into/logs out of the ACD system
(you press the
In
/
Out
(
LogIn
/
Out
) soft key on the phone).
The value format: Call Center Number<time interval > User ID<time interval > Password.
Time interval ranges from 1 to 20 (in seconds).
For example :
account.1.acd.call_information = 806<1 > 1005<2 > 1234
The phone will dial out the call center number 806, wait for 1s, automatically enter the user ID 1005,
wait for 2s, automatically enter the password 1234 when you press the In/Out (LogIn/Out) soft key on
the phone.
Note:
It works only if “account.X.sip_server_type” is set to 12 (Star2Star).
Permitted
Values
String
Default
Blank
Parameter
account.X.acd.refresh_url
[1]
<MAC>.cfg
Description
It configures the URL the phone sends when the ACD agent logs into/logs out of the ACD system, or
refreshes the status (you press the
In
/
Out
(
LogIn
/
Out
) or
Refresh
soft key on the phone).
Note
: It works only if “account.X.sip_server_type” is set to 12 (Star2Star).
Permitted
Values
String
Default
Blank
Parameter
account.X.acd.away_url
[1]
<MAC>.cfg
Description
It configures the URL the phone sends when the ACD agent changes the status to away (you press
the
Away
soft key on the phone).
For example :
account.1.acd.away_url= http://portal-dev.star2star.com:8181/yealink/reason_code_respon-
se?reason_code=#REASONCODE&agent_extension=ext_843 85&agent_location= starbox_628&a-
gent_phone=94&customer_id=435s
#REASONCODE will be automatically replaced with the away code you entered when the URL is
sent to the server.
Note
: It works only if “account.X.sip_server_type” is set to 12 (Star2Star) and “accoun-
t.X.acd.unavailable_reason_enable” is set to 1 (Enabled).
Permitted
Values
String
Default
Blank
Parameter
account.X.acd.available_url
[1]
<MAC>.cfg
Description
It configures the URL the phone sends when the ACD agent changes the status to available (you
press the
Avail
soft key on the phone).
Note
: It works only if “account.X.sip_server_type” is set to 12 (Star2Star).
Permitted
Values
String
Default
Blank
