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Problem solving

XDL23/XDL33/XDL33D User Guide

codes appear whenever the 10-bin sorter stapler has trouble

with the stapler or trouble with feeding paper. The F9 code
appears when there is a problem with the sorter stapler.

1. Remove all paper from the sorter bins.

2. Open the sorter stapler cover.

3. Press the stapler release handle to unlock the stapler.

4. Slide the stapler out until it stops.

5. Open the upper stapler section and remove any jammed

staples.

Summary of Contents for XDL23

Page 1: ......

Page 2: ...uraged to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment...

Page 3: ...Supplies To order supplies for your copier contact your local dealer or call XEROX SupplyNet at 1 800 822 2200 Toner cartridge 6R918 Drum cartridge 13R555 Staples 8R7907 Service To obtain answers to...

Page 4: ...Introduction NOTES...

Page 5: ...ram 18 Labels 18 Normal copy mode 19 Power saver mode 20 XDL23 XDL33 20 XDL33D 20 Paper 21 Helpful hints 21 Specification chart for the trays 22 Specification chart for the ADF DADF 23 Specification c...

Page 6: ...cial features 59 Stapling 60 Auto stapling 60 Manual stapling 61 Stapling without copying 61 Collated 62 Book mode 63 Margin shift 64 Edge deletion 65 Customi zingyour copie r 66 Identifying the speci...

Page 7: ...s code list 87 Clearing the status codes 89 A1 A3 XDL23 XDL33 89 A1 A3 XDL33D 91 C1 C4 C8 93 C9 95 E1 E3 96 F1 98 F9 99 Calling for service 101 Relocating the copier 101 Technical data 102 Warrant y 1...

Page 8: ...Table of contents iv XDL23 XDL33 XDL33D User Guide NOTES...

Page 9: ...n other words a plug having a third grounding pin This plug fits into a grounding type power outlet only This is a safety feature If you cannot insert the plug into the outlet contact your electrician...

Page 10: ...ll outlet does not exceed the outlet rating Avoid viewing directly the document lights The lamps are bright and while not harmful may cause an annoying afterimage Always keep the document cover closed...

Page 11: ...rder to obtain another paper tray for a different paper size or to obtain instructions on how to adjust your paper tray contact your local dealer Additional paper trays are available in the following...

Page 12: ...es are made These documents can be paper magazine photograph or book Long edge feed LEF This symbol indicates that your originals or copy paper must be placed in the long edge feed direction When the...

Page 13: ...allel to the long edge of the paper Portrait The term refers to the orientation of the lines or type or the top of an illustration on your original as being parallel to the short edge of the paper Col...

Page 14: ...tion For reliable copier operation and copy quality XEROX recommends the following Place your copier in a well ventilated room Ensure that the environmental conditions are Temperature 50 o F 95 o F 10...

Page 15: ...nces are shown in the diagram The flooring in the new location must be adequate to support the weight of the copier and accessories and be reasonably level The new location must be well ventilated and...

Page 16: ...he various copier components The following copier components are discussed External parts Control panel Internal parts Information system Identifying the external parts Copier Copy output tray Documen...

Page 17: ...User Guide 9 Copier ADF available on some models DADF XDL33D 10 bin sorter available on some models Serial number at rear of copier Power on off switch Control panel Front cover Tray 1 Tray 2 Tray 3...

Page 18: ...Getting to know your copier 10 XDL23 XDL33 XDL33D User Guide Copier right side Document glass Bypass tray Right upper cover Right lower cover...

Page 19: ...Getting to know your copier XDL23 XDL33 XDL33D User Guide 11 Identifying the internal parts Toner cartridge Drum cartridge Total copy counter...

Page 20: ...s enabled only on machines with the 10 bin sorter stapler Collated Select this feature to collate the output copies This feature is enabled only on machines which have the 10 bin sorter stapler Book m...

Page 21: ...ng copy paper from tray 2 Tray 3 Select this option when using copy paper from tray 3 Tray 5 available on some models Select this option when using copy paper from tray 5 Message display This area dis...

Page 22: ...unds Copy lighter darker buttons Press either one of these two buttons in order to have lighter or darker copies this is especially useful when your originals are colored paper or contain light or dar...

Page 23: ...s Interrupt button Press this button in order to interrupt a copy job which is currently in progress Clear button Press this button in order to clear the copy quantity Clear All button Press this butt...

Page 24: ...quantity provides you with icon information on the copier maintenance and operation It also displays status codes that assist you with fixing a copier problem If an icon becomes lit it provides statu...

Page 25: ...er to the flashing indicator on the copier diagram The 10 bin sorter stapler is out of staples Add staples Please wait the copier is warming up Close the indicated cover Refer to the flashing indicato...

Page 26: ...ous location indicators When a location indicator lights it informs you of an area that requires attention The location indicators provide information on the following items paper jams cartridge repla...

Page 27: ...ier does not respond to the Start button Copying may begin when the message Ready to Copy appears on the message display this message indicates that the copier is in the normal copy mode Automatic Cle...

Page 28: ...hen the copier is in the power saver mode simply press the Start button and the copier enters the warm up cycle For detailed information on your specific copier model refer to the appropriate copier m...

Page 29: ...f the ream is partially used tightly wrap the unused portion Paper handling Do not load loose paper which has not been stored in a tightly wrapped container Do not use folded or wrinkled paper Ensure...

Page 30: ...A5 to 11x17in A3 Default setting 8 5x11in LEF 8 5x14in SEF 8 5x11in SEF 8 5x11in LEF N A Additional paper trays 5 5x8 5in SEF 5 5x8 5in LEF 11x17in SEF B4 SEF B5 LEF A5 SEF A5 LEF A3 SEF A4 SEF A4 LEF...

Page 31: ...o 11x17in A3 5 5x8 5in A5 to 11x17in A3 Paper weights 16 24lb 60 90gm 2 16 24lb 60 90gm 2 Paper capacity 30 sheets 50 sheets Copy quantity 99 max 99 max for 1 1 one sided to one sided 2 1 two sided to...

Page 32: ...r stapler is available on some models Top bin capacity Paper size Stapled sheet capacity Paper weights 100 sheets 5 5x8 5in A5 to 10x14in B4 11x17in A3 15 sheets max 10 sheets max 16 24lb 60 90gm 2 Bi...

Page 33: ...r detailed information on the paper specifications for trays 1 2 and 3 refer to the section entitled Paper Note Each paper tray is fixed to a specific paper size To change the paper size of a tray con...

Page 34: ...acity reduces the number of times that paper must be added to the tray For detailed information on the paper specifications for paper tray 5 refer to the section entitled Paper Note Paper tray 5 is av...

Page 35: ...aper specifications refer to the section entitled Paper Standard paper stock Procedure 1 Open the bypass tray door 2 Slide out the extension tray until you reach the desired paper length 3 Adjust the...

Page 36: ...r stock must be fanned before loading it in the Bypass Tray Do not fill above the MAX line Procedure 1 Open the bypass tray door 2 Slide out the extension tray until you reach the desired paper length...

Page 37: ...To order another paper size tray contact your local dealer Use the following procedure in order to switch a tray Procedure Note Paper trays 1 2 and 3 are interchangeable 1 Slide out the tray to be cha...

Page 38: ...y damage unusual weight unusual size unusual shape staples paper clips If you would like to use the ADF or DADF ensure the originals are in good condition and that all staples and paper clips have bee...

Page 39: ...cover or ADF DADF 2 Place the original face down on the document glass and register it against the left rear corner of the glass 3 Close the document cover or ADF DADF Caution When copying a thick or...

Page 40: ...efer to the section entitled Paper See the specification chart for the ADF Procedure 1 Raise the original catch tray 2 Adjust the guide to the desired paper width 3 Place the originals face up in the...

Page 41: ...the specification chart for the DADF Procedure 1 Raise the original catch tray 2 Adjust the guide to the desired paper width 3 Place the originals face up in the DADF 4 Lower the original catch tray...

Page 42: ...se the original catch tray 3 Place the stack of originals face up in the ADF DADF ensure that the stack of originals is in the SEF direction 4 Lower the original catch tray Note In order to have each...

Page 43: ...nto the bypass tray refer to the section entitled Loading the trays and for the paper specifications refer to the section entitled Paper Procedure 1 Open the document cover or ADF DADF 2 Place the ori...

Page 44: ...copying features Refer to the section entitled How to use the basic copying features Note When using the bypass tray the following copier features become inactive Added copying features Reduce enlarg...

Page 45: ...ng the copy quantity and pressing the Start button Before pressing the Start button you can select various basic copying features that will enhance your copy jobs This section provides detailed inform...

Page 46: ...of your choice or to have the copier automatically select the appropriate tray This feature has the following options Manual Auto Note When one of the paper size indicators below becomes lit it infor...

Page 47: ...te Paper tray 5 is available on some models Procedure 1 Ensure your originals are loaded in the appropriate copier location 2 Press the Paper supply button to select the desired paper tray 3 If requir...

Page 48: ...ted reduce enlarge ratio Note With this option you cannot select the reduce enlarge auto option Procedure 1 Ensure your originals are loaded in the appropriate copier location 2 Ensure the Paper suppl...

Page 49: ...to use the basic copying features XDL23 XDL33 XDL33D User Guide 41 Reduce enlarge Use this feature to reduce or enlarge the image on the copies This feature has the following options Auto Preset Varia...

Page 50: ...propriate copier location 2 Press the Reduce enlarge button to 3 If required select the desired basic and or added copying features Note You cannot select the option if one of the following is selecte...

Page 51: ...loaded in the appropriate copier location 2 Press the Preset ratio button to select the desired preset ratio 3 If required select the desired basic and or added copying features Refer to the sections...

Page 52: ...copy paper size is not a standard size Procedure 1 Ensure your originals are loaded in the appropriate copier location 2 Press the Variable button to the desired increment Note The variable ratio is d...

Page 53: ...XDL23 XDL33 XDL33D User Guide 45 Copy density Originals may be poor in quality or printed on colored paper Use this feature to improve the copies of these documents This feature has the following opti...

Page 54: ...using the Copy lighter darker option If needed refer to the section entitled Copy lighter darker Photo Select the photo mode to enhance the copies of photographs magazines and newspapers Procedure 1 E...

Page 55: ...eas to your desired copy density Procedure 1 Ensure your originals are loaded in the appropriate copier location 2 Press the Exposure mode button to the manual mode 3 If required select the desired ba...

Page 56: ...this option when copying originals with a colored or dark background Procedure 1 Ensure your originals are loaded in the appropriate copier location 2 Ensure the Exposure mode is set to 3 If required...

Page 57: ...ast of your copies Procedure 1 Ensure your originals are loaded in the appropriate copier location 2 Press the Copy lighter darker button to the desired light or dark selection 3 If required select th...

Page 58: ...ide Original copy XDL33D The XDL33D copier allows you to use 1 or 2 sided originals to create either 1 or 2 sided copies This feature has the following options 2 1 two sided to one sided 2 2 two sided...

Page 59: ...ided copies Procedure 1 Ensure your originals are loaded in the DADF 2 Press the Original copy button to 2 1 3 If required select the desired basic and or added copying features Refer to the sections...

Page 60: ...ided copies Procedure 1 Ensure your originals are loaded in the DADF 2 Press the Original copy button to 2 2 3 If required select the desired basic and or added copying features Refer to the sections...

Page 61: ...your originals are loaded in the DADF 2 Press the Original copy button to 1 2 3 Enter the number of the originals 4 Press the Start button 5 If required select the desired basic and or added copying...

Page 62: ...ided copies Procedure 1 Ensure your originals are loaded in the DADF 2 Press the Original copy button to 1 1 3 If required select the desired basic and or added copying features Refer to the sections...

Page 63: ...numbered originals for example 1 3 5 2 4 6 Note The odd numbered originals and even numbered originals shown in the illustration to the left do not refer to actual page numbers which may be printed o...

Page 64: ...of the stack 8 Load the reordered copies into the same paper tray as the one used in Step 4 The copies must be face up and the bottom of the image must be placed toward the front of the tray 9 Place...

Page 65: ...iginals from the ADF DADF and place in a convenient location 3 If you are using the ADF DADF remove the copied originals from the original catch tray making sure they do not get mixed up with the unco...

Page 66: ...pying features the XDL23 XDL 33 XDL 33D copier also provides additional copying features you can include with your copy jobs This section provides detailed information on how to use the added copying...

Page 67: ...33D User Guide 59 Special features Select this feature to access view or change the factory default settings For detailed information about each of the copier default settings and how to change them r...

Page 68: ...t this operation when you desire the sorter to automatically staple the copy sets that are sent to the sorter bins Note The auto stapling mode also requires the copier to be equipped with an ADF DADF...

Page 69: ...re the copy job is complete 2 Do not remove the copy sets from the sorter bins 3 Press the Manual stapler button on the sorter Caution Do not remove any copy sets until the staple operation is complet...

Page 70: ...tions entitled Paper or Technical data Note The collated feature requires the copier to be equipped with the 10 bin sorter stapler Procedure 1 Ensure your originals are placed in the ADF DADF 2 If nee...

Page 71: ...ce the book or magazine face down on the document glass and register it with the spine of the book lined up with 8 5 and against the top of the glass 3 Lower the document cover or ADF DADF cover Do no...

Page 72: ...To change the default refer to the section entitled Customizing your copier Procedure 1 Ensure your originals are loaded in the appropriate copier location 2 Press the Margin shift button Note The byp...

Page 73: ...default refer to the section entitled Customizing your copier Procedure 1 Ensure your originals are loaded in the appropriate copier location 2 Press the Edge deletion button Note The bypass tray can...

Page 74: ...utomatic clear This default allows you to activate or deactivate the time 60 seconds it takes the copier to return to the normal copy mode after the copy cycle is complete 21 0 Deactivate 1 Activate A...

Page 75: ...ultisheet feeder mixed sizes This default allows you to activate or deactivate the feature of copying different size originals with the ADF or DADF 32 0 Deactivate 1 Activate Default priority tray Thi...

Page 76: ...s of the other special feature before exiting to the normal copy mode Program Special feature name Option Instructions on how to change the setting 20 33 Tray Default priority tray 1 Press the Special...

Page 77: ...atures button 2 Enter the program number 3 Press the Start button 4 Press the Paper supply button and watching the size LED select the desired original size Note When Auto is selected the select paper...

Page 78: ...rogram number 3 Press the Start button 4 Press 0 to deactivate or press 1 to activate 5 Press the Start button 6 Press the Special features button or the Clear all button to program the setting and ex...

Page 79: ...ures button 2 Enter the program number 3 Press the Start button 4 To change the preset value press the desired number using the keypad 0 9 5 Press the Start button 6 Press the Special features button...

Page 80: ...23 XDL33 XDL33D copier is equipped with a total copy count meter The counter allows the operator to access the total number of copies made on the copier To view the total number of copies made open th...

Page 81: ...This occurs when the drum cartridge has approximately 5000 copies remaining You can continue to make copies until the indicator begins to flash and a J7 status code is displayed When this occurs the c...

Page 82: ...he used cartridge to XEROX 6 Unpack the new drum cartridge and place on a flat surface 7 Remove the protective material Note To help prevent copy quality problems never touch the shiny surface of the...

Page 83: ...ote For toner consumption information refer to Toner cartridge yield in this section Procedure 1 Switch the copier off 2 Open the copier front cover 3 Place a sheet of paper on top of the cover to cat...

Page 84: ...ay 10 When you have peeled the seal as far as the line position fold back the seal and remove the folded seal toward you 11 Hold the tab and push the cartridge all the way in then rotate it counterclo...

Page 85: ...he document being copied Dark backgrounds Leaving the platen cover open The number of times the copier is switched on and off Double sided copying will use more toner per ream of paper High humidity T...

Page 86: ...spray water directly onto any part of the copier Note For copiers equipped with the ADF DADF refer to the ADF DADF belt cleaning section to clean the belt Procedure 1 Slightly dampen a soft lint free...

Page 87: ...our copier in the United States and Canada call XEROX SupplyNet toll at 1 800 822 2200 Procedure Note XEROX recommends that you use staples which are designed for the 10 bin sorter stapler reorder par...

Page 88: ...ks Ensure the stapler is in the correct position 8 Close the sorter stapler front cover 9 Switch the copier on 10 Position a sheet of paper along the front edge of the top bin 11 Press the Manual stap...

Page 89: ...or spray water directly on the belt Procedure 1 Switch the copier off 2 Slightly dampen a soft lint free cloth or paper towel with water 3 Raise the ADF DADF 4 Cover the document glass to prevent wate...

Page 90: ...ith copier problems that may occur their recommended solutions and other information to assist you when solving problems The following topics are discussed Problem solving charts XDL33D problem solvin...

Page 91: ...sition and try resetting XDL33D The message Ready to copy or Press Start to continue does not appear Ensure the power cord is plugged into the receptacle correctly Ensure the power switch is set to th...

Page 92: ...ntitled Paper Remove a few sheets from the top and the bottom of the stack in the selected paper tray Do not leave the paper in high humidity areas for extended periods of time Paper should be kept in...

Page 93: ...y lighter darker button to a darker selection If needed refer to the section entitled How to use the basic copying features Copy images are partially deleted Inspect the original ensure the original i...

Page 94: ...eds attention Follow all the messages to correct the problem You can also view the status code that is associated with the copier problem by pressing the 0 button Once the status code appears you can...

Page 95: ...e C8 status code procedure in the section entitled Clearing the status codes If the status code remains perform the E1 E3 status code procedure C9 Paper misfeed in the bypass tray refer to the C9 stat...

Page 96: ...itled Copier care J3 The drum cartridge is not in place Open the front cover and reinstall the cartridge refer to the J7 procedure in the section entitled Copier care When the drum cartridge replaceme...

Page 97: ...A3 XDL23 XDL33 A codes appear whenever the ADF has trouble feeding an original 1 Raise the original catch tray 2 Remove the originals from the ADF 3 Remove any misfed original 4 Lower the original cat...

Page 98: ...n the ADF exit area 12 Reload the originals Note Do not reload any damaged original in the ADF Make a new copy of any damaged original 13 Ensure the ADF guide is touching the edge of the originals 14...

Page 99: ...never the DADF has trouble feeding an original 1 Open the left DADF cover 2 Remove any misfed original 3 Open the left inside cover 4 Raise the original catch tray 5 Remove all the originals 6 Lower t...

Page 100: ...right DADF cover 13 Remove any misfed original in the DADF exit area 14 Close the right DADF cover 15 Reload the originals Note Do not reload any damaged original in the DADF Make a new copy of any d...

Page 101: ...r front cover and remove the misfed paper 2 Close any open cover 3 Open the appropriate tray refer to the flashing indicator on the copier diagram Note For XDL33D only If the tray 4 indicator is flash...

Page 102: ...riate left side cover refer to the flashing indicator on the copier diagram Remove any misfed paper Close any open cover Ensure the sorter is in its original position Pull back on the sorter release l...

Page 103: ...ove any misfed paper in the bypass tray and remove any remaining paper from the tray 2 Open the copier front cover 3 Lift up on the copier release lever and open the copier 4 If there is any misfed pa...

Page 104: ...dge of the misfed paper is accessible from the copy output tray pull the paper out toward the tray Caution The fuser area is extremely hot allow the machine to cool before removing the misfed paper 4...

Page 105: ...r Guide 97 6 If the misfed paper is shown in the figure to the left pull it out toward the copy output tray 7 Open the copier right upper cover or right lower cover remove any misfed paper 8 Close the...

Page 106: ...e with feeding paper The F1 code appears when there is a feeding problem with the 10 bin sorter stapler 1 Pull back the sorter release lever then slide the sorter to the left until it stops 2 Remove a...

Page 107: ...or trouble with feeding paper The F9 code appears when there is a problem with the sorter stapler 1 Remove all paper from the sorter bins 2 Open the sorter stapler cover 3 Press the stapler release h...

Page 108: ...er until it clicks Ensure the stapler is in the correct position 8 Close the sorter stapler cover 9 Position a sheet of paper along the front edge of the top bin 10 Press the Manual stapler button and...

Page 109: ...f the problem The status code that is displayed or the problem message XDL33D if any Relocating the copier 1 If you are relocating the machine ensure the following Only move the machine to a floor sur...

Page 110: ...SEF 8 5x11in A4 LEF 5 5x8 5in SEF 5 5x8 5in LEF 11x17in SEF B4 SEF B5 LEF A5 SEF A5 LEF A4 SEF A4 LEF A3 SEF other Other for odd sized paper Copy rate XDL23 XDL33 XDL33D 2 2 copying 22 23 CPM 8 5x11in...

Page 111: ...h DADF XDL23 XDL33 with ADF and 10 bin sorter stapler XDL33D with DADF and 10 bin sorter stapler 1 tray module Stand XDL23 XDL33 2 tray module Stand XDL23 XDL33 Duplex module Stand XDL33D W x D x H 22...

Page 112: ...sorter stapler 1 tray module Stand XDL23 XDL33 2 tray module Stand XDL23 XDL33 Duplex module Stand XDL33D 110 0lbs 50kg 114 4lbs 52 kg 123 2lbs 56 kg 132 0lbs 60kg 136 4lbs 62kg 158 4lbs 72kg 151 8lbs...

Page 113: ...A5 to 11x17in A3 16 24lbs 60 90gm 15 sheets of 5 5x8 5in A5to 10x14in B4 16 24lbs 60 90gm 10 sheets of 11x17in A3 16 24lbs 60 90gm Bins 2 10 sheet capacity staple capacity 30 sheets of 5 5x8 5in A5 to...

Page 114: ...eventative or routine maintenance cleaning the unit and clearing of paper misfeeds Repair Is Your Only Remedy Your only remedy under limited warranty is the repair of your copier as described herein X...

Page 115: ...plain how to obtain repair service under this limited warranty What You Must Do Your copier is designed to perform with a minimum amount of user maintenance You are however responsible for the require...

Page 116: ...copying falls within the Fair Use or library reproduction rights of the copyright law Further information on these U S provisions may be obtained from the Copyright Office Library of Congress Washing...

Page 117: ...e it without charge to you with an identical model or a machine with comparable features and capabilities The term of the Xerox Total Satisfaction Guarantee is three years from purchase date This Xero...

Page 118: ...Material safety data sheet 110 XDL23 XDL33 XDL33D User Guide Material safety data sheet...

Page 119: ...Material safety data sheet XDL23 XDL33 XDL33D User Guide 111...

Page 120: ...Material safety data sheet 112 XDL23 XDL33 XDL33D User Guide...

Page 121: ...safety data sheet XDL23 XDL33 XDL33D User Guide 113 This MSDS may not be the latest version To obtain the latest version you may call 1 800 828 6571 or visit their Web site at http ids xbs xerox com...

Page 122: ......

Page 123: ...Xerox Corporation 800 Phillips Road Bldg 845 17S Webster NY 14580 9791 701P98019 5 98...

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