Xerox WORKCENTRE C2424, Service Manual

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On-Site Printhead Troubleshooting Checklist
PRINTHEAD TROUBLESHOOTING CHECKLIST
Phaser 8400/WorkCentre C2424 Version 1.1
IMPORTANT! This checklist outlines proper printhead troubleshooting procedures. All Xerox service employees and
any other service personnel on any job involving a printhead replacement should perform it.
Service person name
Service Company
Phone Number
Date of printhead replacement
Printer serial number
Printhead serial number
OUT Request ID number
Troubleshooting Summary – Follow the checklist below and fill in spaces as they apply as you complete
the troubleshooting procedures.
Check List
Items to
Complete Value
or
Result What to look for
Step
1
Do you suspect
or have
evidence of use
of generic ink?
YES
NO
Circle
one
1a
. Did the customer state that they have used generic ink in this
printhead?
YES NO
1b
. Did you observe generic sticks or related packaging at the site?
YES NO
1c
. Are there generic ink sticks in the ink loader?
YES NO
1d
. Does the service history indicate possible use of generic ink?
YES NO
Indicate brands and lot codes of generic ink if used:
______________________________________________
If you answered YES to any of the above, be sure to document the
use of non-Xerox ink in the Comments section of this document.
Xerox U.S. personnel and Service Delivery Partners please record
non-Xerox ink use in the FIST system as well as in this document.
Xerox Phaser 8400 Printhead Checklist - Version 1.1 075-0882-01 Page 1