Xerox WORKCENTRE C2424, Service Manual

Page: 117 / 432

Error Messages and Codes 3-25
13,008.47: The drum heater is too hot.
13,010.49: The drum heater took too long to reach its setpoint.
2 1.
Reset NVRAM and retest.
2.
Did this correct the problem?
Complete. Replace in the
following order:
■
NVRAM
■
Electronics
module.
Troubleshooting Procedure
Step Questions and Actions Yes No
1 1.
Verify that the ambient temperature of the
room is within the systems optimal
environmental specification (see "System
Environmental Specifications" on
page 1-14).
2.
Is the room too cold or too hot?
Advise
customer of
specification
requirements. Go to Step 2.
2 1.
Ensure ground integrity of the system (see
"Ensuring Ground Integrity" on page 4-73).
2.
Are all components grounded properly?
Go to Step 3. Resolve ground
integrity.
3 1.
Is the error code associated with an
overheat condition? Go to Step 4. Go to Step 6.
4 1.
Verify system clearance for adequate air
flow.
2.
Are any of the vents blocked?
Advise
customer of
clearance
specification. Go to Step 5.
5 1.
Using service diagnostics, run the Drum
Fan Motor
test.
2.
Did the test pass?
Go to Step 6. Replace the
drum fan and/or
the wiring
harness.
6 1.
Check the electronics module fan.
2.
Is the fan operating correctly?
Go to Step 7. Replace the
electronics
module fan.
7 1.
Using service diagnostics, run the Drum
Temperature Sensor
test.
2.
Did the test pass?
Go to Step 8. Replace the
drum
temperature
sensor.
Troubleshooting Procedures
Step Questions and Actions Yes No