Contents
Xerox
®
VersaLink
®
B7025/B7030/B7035 Multifunction Printer
7
User Guide
8 Troubleshooting
199
General Troubleshooting ......................................................................................................................................... 200
Printer Does Not Power On .............................................................................................................................. 200
Printer Resets or Powers Off Frequently ..................................................................................................... 201
Printer Does Not Print ........................................................................................................................................ 201
Printing Takes Too Long ................................................................................................................................... 202
Document Prints From Wrong Tray ............................................................................................................. 203
Automatic 2-Sided Printing Problems ......................................................................................................... 203
Printer is Making Unusual Noises.................................................................................................................. 203
Paper Tray Does Not Close .............................................................................................................................. 203
Condensation has Formed Inside the Printer ........................................................................................... 204
Paper Jams .................................................................................................................................................................... 205
Locating Paper Jams .......................................................................................................................................... 205
Minimizing Paper Jams ..................................................................................................................................... 207
Clearing Paper Jams .......................................................................................................................................... 208
Troubleshooting Paper Jams .......................................................................................................................... 217
Clearing Finisher Jams ...................................................................................................................................... 219
Print-Quality Problems .............................................................................................................................................. 228
Controlling Print-Quality ................................................................................................................................... 228
Paper and Media ................................................................................................................................................. 229
Solving Print-Quality Problems ....................................................................................................................... 229
Copy and Scan Problems ......................................................................................................................................... 233
Fax Problems ................................................................................................................................................................ 234
Problems Sending Faxes ................................................................................................................................... 234
Problems Receiving Faxes ................................................................................................................................ 235
Getting Help .................................................................................................................................................................. 236
Viewing Warning Messages on the Control Panel .................................................................................. 236
Viewing Current Errors on the Control Panel ............................................................................................ 236
Using the Integrated Troubleshooting Tools ........................................................................................... 236
Online Support Assistant .................................................................................................................................. 237
Information Pages.............................................................................................................................................. 237
More Information ............................................................................................................................................... 238
