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Xerox DocuPrint N3225, System Administrator Manual

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Printer Operation Problems

Chapter 5: Troubleshooting

❖

5-3

A printed page does not 
look like it should.

1. Make certain that the software application you are using to create your 

print job is configured properly. Refer to your software documentation. 

2. Make sure the correct driver is being used.
3. Send a file containing PCL or PostScript commands to the printer. 

- If your page prints as it should, your printer and interface are functioning 

properly.

- If your information prints correctly, but doesn't look right, you may have:

- An error in your command sequence/operator.

- A missing downloaded font.

- A mismatched printer option against your host formatting.

- Command errors may be identified by looking at your input file. You can 

determine which fonts are in the system by printing a PCL or PS Font List. 
You can verify your data setup by printing a Configuration Sheet and 
checking your printer setup.

The requested font for 
the job does not print.

Print a PCL Font List, or PostScript Font List if the job is PostScript.

• If fonts print on the Font List, your print job may need correcting.

• If fonts do not print on the Font List, reload the fonts and print another PCL 

or PostScript Font List.

PostScript commands 
are printed instead of 
the PostScript job.

1. Make certain that the software application you are using to create your job 

is configured properly. Refer to your software documentation. 

2. The job sent to the printer might have included an incorrect header, and 

therefore, not have indicated that a PostScript job was being sent.

- Check your software to make sure the PostScript header file is being sent 

to the printer.

3. Set the Print PS Errors item in the System Menu to 

On

 and re-send the job. 

- If an error page prints, there is a problem in the PostScript coding. Correct 

the coding problem and re-send the job. Asking for features not available 
can cause a configuration error.

- If the job still does not print and an error page was not printed, the job 

may require additional memory.

Table 5.1

Printer operation problems

Problem

Action

Table 5.1 Page 2 of 3

Summary of Contents for DocuPrint N3225

Page 1: ...The Xerox DocuPrint N3225 and N4025 Network Laser Printers System Administrator Guide ...

Page 2: ...MS MS DOS Windows NT Microsoft LAN Manager Windows 95 Windows 98 and Windows 2000 are trademarks of Microsoft Corporation Adobe and PostScript are trademarks of Adobe Systems Incorporated TrueType is a trademark of Apple Computer Inc OS 2 is a trademark of International Business Machines Sun and Solaris are trademarks of Sun Corporation This printer contains emulations of Hewlett Packard PCL 5e an...

Page 3: ... Display 1 4 The Indicator Lights 1 5 The Keys 1 6 Navigating the Menu System 1 8 Menu Indicators 1 9 Setting a Menu Option 1 10 Control Panel Locks 1 12 Using the Menu System 1 13 Job Menu 1 15 Password Menu 1 17 Tray Menu 1 20 PCL Menu 1 28 System Menu 1 34 Parallel Menu 1 47 Serial Menu 1 51 USB Menu 1 55 ...

Page 4: ... Paper Sizes 1 117 Using the 10 bin Mailbox Collator 1 120 Mailbox Sorter Modes 1 120 Printing to the Mailbox Collator 1 120 Duplex Two Sided Printing 1 121 Print Orientation and Control Panel Settings 1 122 Using the Finisher 1 123 Features 1 123 Bin Capacity 1 127 Stapling Positions 1 128 Job Offsetting 1 133 Output Timeout 1 134 Paper Output Exception Conditions 1 135 Chapter 2 Managing Printer...

Page 5: ...g the Hard Disk Drive for Secure and Proof Jobs 3 9 Creating Secure Jobs 3 9 Creating Proof Jobs 3 11 Printing or Deleting Secure or Proof Jobs 3 13 Chapter 4 Maintaining the Printer 4 1 Replacing the Laser Print Cartridge 4 2 Standard Configuration 4 3 Duplex Configuration 4 6 Installing the Maintenance Kit 4 9 Replacing the Maintenance Kit 4 10 Adding Staples to the Finisher 4 19 Cleaning the Pr...

Page 6: ... 5 39 Clearing Area G 5 40 Clearing Area H 5 40 Clearing Tray 5 5 41 Clearing the Duplex Module 5 42 Print Quality Problems 5 43 Chapter 6 Installing and Removing Printer Options 6 1 Precautions 6 3 2 500 Sheet Feeder 6 4 Installing 6 4 Removing 6 7 Duplex Module 6 9 Installing 6 9 Removing 6 14 10 bin Mailbox Collator 6 18 Installing Console Configuration 6 18 Removing Console Configuration 6 22 ...

Page 7: ...ing 6 41 Removing 6 43 Interface Cards 6 45 Installing 6 45 Removing 6 49 Finisher 6 51 Installing 6 51 Removing 6 59 Appendix A Printer Specifications A 1 Appendix B Unique Printer Commands B 1 Overview B 2 Paper Size Selection B 3 Paper Type Selection B 5 Input Tray Selection B 6 Output Selection B 7 PJL Commands B 8 ...

Page 8: ...System Administrator Guide ...

Page 9: ...ights 1 5 The Keys 1 6 Navigating the Menu System 1 8 Menu Indicators 1 9 Control Panel Locks 1 12 Setting a Menu Option 1 10 Using the Menu System 1 13 Job Menu 1 15 Password Menu 1 17 Tray Menu 1 20 PCL Menu 1 28 System Menu 1 34 Serial Menu 1 51 Ethernet Menu 1 58 Token Ring Menu 1 72 Novell Menu 1 88 Print Menu 1 96 Reset Menu 1 101 ...

Page 10: ...uence Examples 1 113 Offsetting Output 1 115 Using Custom Paper Sizes 1 117 Using the 10 bin Mailbox Collator 1 120 Duplex Two Sided Printing 1 121 Print Orientation and Control Panel Settings 1 122 Using the Finisher 1 123 Features 1 123 Bin Capacity 1 127 Stapling Positions 1 128 Job Offsetting 1 133 Output Timeout 1 134 Paper Output Exception Conditions 1 135 ...

Page 11: ...the job in process Provides the means for changing printer settings and printer defaults to control how it operates As shown in Figure 3 1 your printer s Control Panel will either have icons and text or icons only Figure 1 1 Control Panel 1 Indicator lights 2 Two line by 16 character display 3 Control keys 8 North America Control Panel Alternate Control Panel ...

Page 12: ...will show This message appears whenever the printer is online and ready to accept print jobs The display will also show when processing data and when waiting for more data It presents a hierarchy of menu options and settings to configure and control the printer For example when you press Menu Up or Menu Down you will see the following two line message on the display such as System Menu or Job Menu...

Page 13: ... between 5 and 300 seconds The default value is 30 seconds When lit you can print a partial page by entering the Job menu scrolling to the Form Feed item and pressing Enter When not in the menu system a partial page can be printed by pressing Enter PostScript does not print partial pages and consequently the Form Feed light is not turned On This light is turned Off when either an actual Form Feed ...

Page 14: ...nu system If the printer is offline and not in the menu system brings the printer online If the printer is offline and in the menu system exits the menu system and brings the printer online Menu Up If not in the menu system enters the menu system and displays the first menu If in the menu system causes the Control Panel to scroll through the menus in order from top to bottom Menu Down If not in th...

Page 15: ...he values for the current item from top to bottom and displays the default value for the current item When setting a numeric value decreases the value by the step amount It is subject to auto repeat if held down more than 1 second If not in the Menu system and a paper mismatch condition does not exist this key is ignored If a paper mismatch condition exists scrolls through the alternate paper that...

Page 16: ...enu options are Job Menu Password Menu when the Hard Disk Drive is installed Tray Menu PCL Menu System Menu Parallel Menu Serial Menu USB Menu Ethernet Menu Token Ring Menu requires the Token Ring Card Novell Menu Print Menu Reset Menu Press Menu Up or Menu Down to access the Main Menu Each of the submenus may have other submenus settings actions or functions ...

Page 17: ...indicates that a value or setting follows the option The example at the right tells you that Language is an option that takes a specific setting One setting for the Language option is Français Another setting is English The list of available settings is displayed one setting at a time on the bottom line of the display as you press Value Up or Value Down Language Français This indicator identifies ...

Page 18: ... You will see where Menu Name is the current submenu displayed 2 Press Item Up or Item Down to scroll through the items of the submenu all submenus except the Password Menu You will see where Item Name is the current item displayed For the Job Print Service and Reset with the exception of the Language option Menus the bottom line of the display indicates the action to be taken e g Config Sheet or ...

Page 19: ...ry repeat Step 2 and Step 3 to go through other menus options actions functions and values After you press Enter to accept a value the menu will display You may continue to work in the Menu system by repeating the steps above or you may exit and return to normal operation by pressing Online If you press Online at any time prior to pressing Enter the new value will not be saved and the Menu system ...

Page 20: ...ystem parameters If you scroll to a locked menu pressing either Item key causes the menu name to appear on the top line of the display and Menu Locked to appear on the second line The following menus cannot be locked Job Menu Password Menu Tray Menu Print Menu Reset Menu If you do not want users to have access to the Reset Menu power OFF and power ON the printer ...

Page 21: ... each containing options designed to configure the printer for your environment The Main Menu hierarchy is depicted in Table 1 4 In this chapter a boldfaced value followed by an asterisk indicates the factory default for that value See the section Reset Menu page 1 101 for information on how to revert to factory settings ...

Page 22: ... See Serial Menu page 1 51 USB Menu See USB Menu page 1 55 Ethernet Menu3 See Ethernet Menu page 1 58 Token Ring Menu4 See Token Ring Menu page 1 72 Novell Menu See Novell Menu page 1 88 Print Menu See Print Menu page 1 96 Reset Menu5 See Reset Menu page 1 101 1 Appears only when the Hard Drive is installed 2 Appears only when the Serial Interface option is installed 3 Does not appear when the Tok...

Page 23: ...Menu Items Menu Description Job Menu Allows you to cancel the job currently processed by PCL or PostScript or to force a form feed on a partially formatted job in PCL Menu Items Description Cancel Job Cancels the job currently printing Form Feed Causes a partial PCL page to be ejected when the Form Feed LED is on Restart Printer Re boots the printer as if the power was cycled but bypasses power on...

Page 24: ... is also available from the Print Menu 1 Press Menu Up or Menu Down until you see Menus Job Menu 2 Press Item Up or Item Down until you see Job Menu Form Feed 3 Press Enter You will see Ready Restart Printer Reinitialize the printer as if the power was cycled but bypassing power on diagnostics The available values are Yes No 1 Press Menu Up or Menu Down until you see Menus Job Menu 2 Press Item Up...

Page 25: ...nstructions Table 1 7 Password Menu Items Menu Description Password Menu Allows you to print or delete proof jobs or secure jobs Menu Items Description All Jobs Print Print all jobs sent with a specific password Filename n Print Print one or more jobs out of several sent with a specific password All Jobs Delete Delete all jobs sent with a specific password Filename n Delete Delete one or more jobs...

Page 26: ...ter You will see Ready Job n Print Print one or more jobs out of several sent with a specific password A job with a name assigned to it will replace the Job n with that name 1 Press Menu Up or Menu Down until you see Menus Password Menu 2 Press Item Up or Item Down You will see Enter Password _xxx 3 Enter four digit password using the numbers on the Control Panel keys You will see All Jobs Print 4...

Page 27: ...te one or more jobs out of several sent with a specific password 1 Press Menu Up or Menu Down until you see Menus Password Menu 2 Press Item Up or Item Down You will see Enter Password _xxx 3 Enter four digit password using the numbers on the Control Panel keys You will see All Jobs Print 4 Press Item Up or Item Down until you see Job n Print 5 Press Value Up or Value Down until you see Job n Dele...

Page 28: ...ype that is loaded in the MBF Tray 1 Type Defines the type of paper installed in Tray 1 Tray 2 Type Defines the type of paper installed in Tray 2 Tray 3 Type2 Defines the type of paper installed in Tray 3 Tray 4 Type2 Defines the type of paper installed in Tray 4 Tray 5 Type2 Defines the type of paper installed in Tray 5 Tray Sequence Defines the order in which trays are used when more than one tr...

Page 29: ...e paper size sensing 1 Press Menu Up or Menu Down until you see Menus Tray Menu 2 Press Item Up or Item Down until you see Tray Menu Envelope Size 3 Press Value Up or Value Down until you see Envelope Size New Value 4 Press Enter You will see Tray Menu Envelope Size 5 Press On Line You will see Ready Envelope Type Set the type that is loaded in the Envelope Feeder The available values are Plain Pr...

Page 30: ...enu 2 Press Item Up or Item Down until you see Tray Menu MBF Size 3 Press Value Up or Value Down until you see MBF Size New Value 4 Press Enter You will see Tray Menu MBF Size 5 Press On Line You will see Ready MBF Type Set the type of paper that is loaded in the 50 Sheet Bypass Feeder MBF The available values are Plain Color Preprinted Cardstock Letterhead User Type 1 if loaded Transparency User ...

Page 31: ...ss Enter You will see Tray Menu Tray 1 Type 5 Press On Line You will see Ready Tray 2 Type Set the type of paper that is loaded in Tray 2 The available values are Plain Color Preprinted Cardstock Letterhead User Type 1 if loaded Transparency User Type 2 if loaded Prepunched User Type 3 if loaded Labels User Type 4 if loaded Bond User Type 5 if loaded Recycled 1 Press Menu Up or Menu Down until you...

Page 32: ...nter You will see Tray Menu Tray 3 Type 5 Press On Line You will see Ready Tray 4 Type Set the type of paper that is loaded in Tray 4 The available values are Plain Color Preprinted Cardstock Letterhead User Type 1 if loaded Transparency User Type 2 if loaded Prepunched User Type 3 if loaded Labels User Type 4 if loaded Bond User Type 5 if loaded Recycled Available only when the optional 2 500 She...

Page 33: ...e 4 if loaded Bond User Type 5 if loaded Recycled Available only when the optional 2 500 Sheet Feeder is installed 1 Press Menu Up or Menu Down until you see Menus Tray Menu 2 Press Item Up or Item Down until you see Tray Menu Tray 5 Type 3 Press Value Up or Value Down until you see Tray 5 Type New Value 4 Press Enter You will see Tray Menu Tray 5 Type 5 Press On Line You will see Ready Table 1 10...

Page 34: ...paper at which time the next tray in the sequence is used if it has the correct paper size and type See the section Automatic Tray Switching 1 106 for rules and examples of usage Only installed tray options will appear If the value is set to Off the printer will print from the requested tray only even if the other trays contain the correct stock 1 Press Menu Up or Menu Down until you see Menus Tra...

Page 35: ...110x220 A5 148x210 Monarc 3 8x7 5 Letter is the default when the System menu item Defaults is set to Inches A4 is the default when the System menu item Defaults is set to Millimeters 1 Press Menu Up or Menu Down until you see Menus Tray Menu 2 Press Item Up or Item Down until you see Tray Menu Custom Size 3 Press Value Up or Value Down until you see Custom Size New Value 4 Press Enter You will see...

Page 36: ...ont in PCL Pitch Sets the pitch of the default font in PCL Appears only when the default font already selected is a scalable fixed pitch font Point Size Sets the point size of the default font in PCL Appears only when the default font already selected is a scalable proportional spaced font Symbol Set Sets the default font symbol set used in PCL Orientation Sets the default orientation portrait lan...

Page 37: ...anges incrementally to the next valid ID each time either Value Up or Value Down is pressed Holding down Value Up or Value Down causes continuous scrolling through the font numbers Accelerated scrolling may be affected by the time taken to ascertain the next possible value 1 Press Menu Up or Menu Down until you see Menus PCL Menu 2 Press Item Up or Item Down until you see PCL Menu Font Number 3 Pr...

Page 38: ...will see PCL Menu Pitch 5 Press On Line You will see Ready Point Size Set the point size of the PCL default font when the PCL default font is a scalable proportional font The available values are 4 00 999 75 12 00 The point size changes incrementally by 25 each time either Value Up or Value Down is pressed Holding down Value Up or Value Down causes continuous scrolling through the point sizes 1 Pr...

Page 39: ... L5 The symbol set is a collection of characters available for a font including uppercase and lowercase alphabets punctuation marks and special characters such as open and close quotation marks or international characters 1 Press Menu Up or Menu Down until you see Menus PCL Menu 2 Press Item Up or Item Down until you see PCL Menu Symbol Set 3 Press Value Up or Value Down until you see Symbol Set N...

Page 40: ...tically Setting Paper Size to Letter adjusts Form Length to 60 Whenever Paper Size is changed Form Length is recalculated using the formula Form Length logical page length in inches 1 inch 6 The Form Length value changes incrementally by 1 each time either Value Up or Value Down is pressed Holding down Value Up or Value Down causes continuous scrolling through the Form Length values The value of t...

Page 41: ...line termination mode in PCL as the default 1 Press Menu Up or Menu Down until you see Menus PCL Menu 2 Press Item Up or Item Down until you see PCL Menu Line Terminat 3 Press Value Up or Value Down until you see Line Terminat New Value 4 Press Enter You will see PCL Menu Line Terminat 5 Press On Line You will see Ready Table 1 12 PCL Menu functions continued Menu Item and Function Keystrokes Disp...

Page 42: ...e Sets the default paper type used in PostScript and PCL Page Policy Allows the printer to automatically select an alternate paper size and or type if the requested size and or type is not loaded Policy Timeout Directs the printer as to how long to wait before taking the action defined by the setting of the Page Policy item Print Quantity Sets multiple copies of each page not collated sets Duplex ...

Page 43: ...ting output from jobs Output Dest Sets the default paper output destination for PCL and PostScript jobs Staple Mode Selects the default staple position when the Finisher is installed Print PS Errors Controls the use of the built in PostScript error handler or debugger Power Saver Defines a period of inactivity after which time the printer will enter a low power state Config Legal B4 Selects which ...

Page 44: ...setting is not affected by performing a Factory Default reset therefore it does not have a default value apart from the initial value of English that is used when the printer is powered up for the first time 1 Press Menu Up or Menu Down until you see Menus System Menu 2 Press Item Up or Item Down until you see System Menu Language 3 Press Value Up or Value Down until you see Language New Value 4 P...

Page 45: ...ize New Value 4 Press Enter You will see System Menu Paper Size 5 Press On Line You will see Ready Paper Type Set the default paper type used in PostScript and PCL The available values are Plain Color Preprinted Cardstock Letterhead User Type 1 if loaded Transparency User Type 2 if loaded Prepunched User Type 3 if loaded Labels User Type 4 if loaded Bond User Type 5 if loaded Recycled 1 Press Menu...

Page 46: ...System Menu 2 Press Item Up or Item Down until you see System Menu Page Policy 3 Press Value Up or Value Down until you see Page Policy New Value 4 Press Enter You will see System Menu Page Policy 5 Press On Line You will see Ready Policy Timeout Direct the printer how long to wait before taking the action defined by the setting of the Page Policy item The available values are 300 180 120 60 30 0 ...

Page 47: ... will see System Menu Copies 5 Press On Line You will see Ready Duplex Enable or disable duplex printing for PostScript and PCL jobs The available values are Off Long Edge Short Edge This item is only available when the optional Duplex Module is installed For information on the use of Long Edge and Short Edge printing see Duplex Two Sided Printing page 1 121 1 Press Menu Up or Menu Down until you ...

Page 48: ...r You will see System Menu Draft Mode 5 Press On Line You will see Ready Edge to Edge Enable or disable edge to edge printing in PCL The available values are Off On Although the printer can address edge to edge there is a 4 mm border on all edges where print quality cannot be guaranteed 1 Press Menu Up or Menu Down until you see Menus System Menu 2 Press Item Up or Item Down until you see System M...

Page 49: ... see Ready Resolution Select the default resolution in PostScript and PCL emulations The available values are 600x600 1200 Quality PCL 5e is always set to 600x600 regardless of the value for this item Control Panel settings for this feature may be overridden by the settings in the printer driver 1 Press Menu Up or Menu Down until you see Menus System Menu 2 Press Item Up or Item Down until you see...

Page 50: ... System Menu Output Timeout 5 Press On Line You will see Ready Output Offset Enable or disable alternately offsetting output from jobs The available values are Off On The Face up Bin and the Mailbox Collator do not have offset capability 1 Press Menu Up or Menu Down until you see Menus System Menu 2 Press Item Up or Item Down until you see System Menu Output Offset 3 Press Value Up or Value Down u...

Page 51: ...st 3 Press Value Up or Value Down until you see Output Dest New Value 4 Press Enter You will see System Menu Output Dest 5 Press On Line You will see Ready Staple Mode Set the default staple position The available values are Off Position 1 Front Position 2 Rear Dual Two in middle This item appears only when the Finisher is installed 1 Press Menu Up or Menu Down until you see Menus System Menu 2 Pr...

Page 52: ... On Line You will see Ready Config Legal B4 Specify whether Legal or B4 JIS will be recognized by the tray size switches The available values are Legal B4 JIS Legal is the inches default B4 JIS is the millimeters default 1 Press Menu Up or Menu Down until you see Menus System Menu 2 Press Item Up or Item Down until you see System Menu Config Legal B4 3 Press Value Up or Value Down until you see Co...

Page 53: ...ress Enter You will see System Menu Config Exec B5 5 Press On Line You will see Ready Power Saver Specify a period of inactivity after which time the printer will enter a low power state The available values are Off never enter Power Saver mode 15 30 60 90 120 180 1 Press Menu Up or Menu Down until you see Menus System Menu 2 Press Item Up or Item Down until you see System Menu Power Saver 3 Press...

Page 54: ...MBF Size is set to A4 the default Custom Size is set to A4 and the default Envelope Size is set to DL The default Form Length value in the PCL Menu is adjusted to match the Paper Size The Defaults setting is not changed by resetting to factory defaults 1 Press Menu Up or Menu Down until you see Menus System Menu 2 Press Item Up or Item Down until you see System Menu Defaults 3 Press Value Up or Va...

Page 55: ...r the parallel port connection Menu Items Description Port Enable Enables or disables the parallel port Port Timeout Sets the time for determining when to end an incomplete print job and poll the next port in the polling sequence Parallel PDL Sets the default Print Description Language emulation for the parallel port Binary PS Enables or disables the binary mode of PostScript for jobs received on ...

Page 56: ... print job and poll the next port in the polling sequence The available values are 5 300 seconds 30 This item also causes an implicit job end such as Control D in PostScript or ESC E in PCL and invokes the emulation functions associated with this action e g formfeed reset etc The time changes incrementally by 1 second each time either Value Up or Value Down is pressed Holding down Value Up or Valu...

Page 57: ...ss Enter You will see Parallel Menu Parallel PDL 5 Press On Line You will see Ready Binary PS Enable or disable the binary mode of PostScript for jobs received on this port The available values are Off On 1 Press Menu Up or Menu Down until you see Menus PostScript Menu 2 Press Item Up or Item Down until you see PostScript Menu Binary PS 3 Press Value Up or Value Down until you see Binary PS New Va...

Page 58: ...p or Menu Down until you see Menus Parallel Menu 2 Press Item Up or Item Down until you see Parallel Menu Bidirectional 3 Press Value Up or Value Down until you see Bidirectional New Value 4 Press Enter You will see Parallel Menu Bidirectional 5 Press On Line You will see Ready Table 1 16 Parallel Menu functions continued Menu Item and Function Keystrokes Display Table 1 16 Page 3 of 3 ...

Page 59: ...n Port Enable Enables or disables the serial port Port Timeout Sets the time for determining when to end an incomplete print job and poll the next port in the polling sequence Serial PDL Sets the default Print Description Language emulation for the serial port Flow Control Sets the handshaking parameters for the serial port Baud Rate Sets the baud rate for the serial port Binary PS Enables or disa...

Page 60: ...rint job and poll the next port in the polling sequence The available values are 5 300 seconds 30 This item also causes an implicit job end such as Control D in PostScript or ESC E in PCL and invokes the emulation functions associated with this action e g formfeed reset etc The time changes incrementally by 1 second each time either Value Up or Value Down is pressed Holding down Value Up or Value ...

Page 61: ...ess Enter You will see Serial Menu Serial PDL 5 Press On Line You will see Ready Flow Control Set the Flow Control handshaking parameters for the serial port The available values are XON Robust XON Hardware 1 Press Menu Up or Menu Down until you see Menus Serial Menu 2 Press Item Up or Item Down until you see Serial Menu Handshake 3 Press Value Up or Value Down until you see Handshake New Value 4 ...

Page 62: ...ary mode of PostScript for jobs received on this port The available values are Off On The parameter applies to all protocols and interfaces except the following Parallel Serial EtherTalk TokenTalk EtherTalk and TokenTalk are always set to Binary mode Parallel and Serial cannot be set to Binary mode 1 Press Menu Up or Menu Down until you see Menus PostScript Menu 2 Press Item Up or Item Down until ...

Page 63: ...ription USB Menu Allows you to set options for the USB port connection Menu Items Description Port Enable Enables or disables the USB port Port Timeout Sets the time for determining when to end an incomplete print job and poll the next port in the polling sequence USB PDL Sets the default Print Description Language emulation for the USB port Binary PS Enables or disables the binary mode of PostScr...

Page 64: ...t job and poll the next port in the polling sequence The available values are 5 300 seconds 30 This item also causes an implicit job end such as Control D in PostScript or ESC E in PCL and invokes the emulation functions associated with this action e g formfeed reset etc The time changes incrementally by 1 second each time either Value Up or Value Down is pressed Holding down Value Up or Value Dow...

Page 65: ...Press Enter You will see USB Menu USB PDL 5 Press On Line You will see Ready Binary PS Enable or disable the binary mode of PostScript for jobs received on this port The available values are On Off 1 Press Menu Up or Menu Down until you see Menus USB Menu 2 Press Item Up or Item Down until you see USB Menu Binary PS 3 Press Value Up or Value Down until you see Binary PS New Value 4 Press Enter You...

Page 66: ... DLC LLC Enable Enables or disables the Ethernet DLC LLC protocol DLC LLC PDL Sets the default Print Description Language emulation for the Ethernet DLC LLC protocol DLC LLC Bin PS Enables or disables the DLC LLC binary mode of PostScript NetBEUI Enabl Enables or disables the Ethernet NetBEUI interface NetBEUI PDL Sets the default Print Description Language emulation for the Ethernet NetBEUI inter...

Page 67: ...appears only if the IP Address Res is set to static Sub Net Mask Sets the four byte Sub Net Mask address This item appears only if the IP Address Res is set to static Default Gateway Sets the four byte Default Gateway address This item appears only if the IP Address Res is set to static Port Timeout Sets the time for determining when to end an incomplete print job and poll the next port in the pol...

Page 68: ...ble 3 Press Value Up or Value Down until you see LPR Enable New Value 4 Press Enter You will see Ethernet Menu LPR Enable 5 Press On Line You will see Ready LPR Banner Enable or disable the LPR banner sheet The available values are On Off 1 Press Menu Up or Menu Down until you see Menus Ethernet Menu 2 Press Item Up or Item Down until you see Ethernet Menu LPR Banner 3 Press Value Up or Value Down...

Page 69: ... Value 4 Press Enter You will see Ethernet Menu LPR PDL 5 Press On Line You will see Ready DLC LLC Enable Enable or disable the DLC LLC protocol The available values are On Off 1 Press Menu Up or Menu Down until you see Menus Ethernet Menu 2 Press Item Up or Item Down until you see Ethernet Menu DLC LLC Enable 3 Press Value Up or Value Down until you see DLC LLC Enable New Value 4 Press Enter You ...

Page 70: ...ou will see Ethernet Menu DLC PDL 5 Press On Line You will see Ready LPR Binary PS Enable or disable the LPR binary mode of PostScript The available values are On Off 1 Press Menu Up or Menu Down until you see Menus Ethernet Menu 2 Press Item Up or Item Down until you see Ethernet Menu LPR Binary PS 3 Press Value Up or Value Down until you see LPR Binary PS New Value 4 Press Enter You will see Eth...

Page 71: ... Menu NetBEUI Enable 5 Press On Line You will see Ready NetBEUI PDL Set the default Print Description Language emulation for the NetBEUI protocol The available values are Auto PCL PostScript 1 Press Menu Up or Menu Down until you see Menus Ethernet Menu 2 Press Item Up or Item Down until you see Ethernet Menu NetBEUI PDL 3 Press Value Up or Value Down until you see NetBEUI PDL New Value 4 Press En...

Page 72: ...Bin PS 5 Press On Line You will see Ready AppSocket Enabl Enable or disable the Ethernet AppSocket protocol The AppSocket in the printer supports ports 2000 9100 and 2501 The available values are On Off 1 Press Menu Up or Menu Down until you see Menus Ethernet Menu 2 Press Item Up or Item Down until you see Ethernet Menu AppSocket Enabl 3 Press Value Up or Value Down until you see AppSocket Enabl ...

Page 73: ...e 4 Press Enter You will see Ethernet Menu AppSocket PDL 5 Press On Line You will see Ready AppSocket Bin PS Enable or disable the AppSocket binary mode of PostScript The available values are On Off 1 Press Menu Up or Menu Down until you see Menus Ethernet Menu 2 Press Item Up or Item Down until you see Ethernet Menu AppSocket Bin PS 3 Press Value Up or Value Down until you see AppSocket Bin PS Ne...

Page 74: ...ou will see Ethernet Menu ETalk Enable 5 Press On Line You will see Ready HTTP Enable Enable or disable the Ethernet HTTP Server protocol The available values are On Off 1 Press Menu Up or Menu Down until you see Menus Ethernet Menu 2 Press Item Up or Item Down until you see Ethernet Menu HTTP Enable 3 Press Value Up or Value Down until you see HTTP Enable New Value 4 Press Enter You will see Ethe...

Page 75: ...RP DHCP 1 Press Menu Up or Menu Down until you see Menus Ethernet Menu 2 Press Item Up or Item Down until you see Ethernet Menu IP Address Res 3 Press Value Up or Value Down until you see IP Address Res New Value 4 Press Enter You will see Ethernet Menu IP Address Res 5 Press On Line You will see Ready Table 1 22 Ethernet Menu functions continued Menu Item and Function Keystrokes Display Table 1 2...

Page 76: ... you see Ethernet Menu IP Address 3 Press Value Up or Value Down You will see IP Address xxx xxx xxx xxx 4 Press Value Up or Value Down to change the value of the character above the cursor The value is incremented or decremented by 1 each time the key is pressed Holding down Value Up or Value Down causes continuous scrolling through the values IP Address xxx xxx xxx xxx 5 To change other characte...

Page 77: ...you see Ethernet Menu Sub Net Mask 3 Press Value Up or Value Down You will see Sub Net Mask xxx xxx xxx xxx 4 Press Value Up or Value Down to change the value of the character above the cursor The value is incremented or decremented by 1 each time the key is pressed Holding down Value Up or Value Down causes continuous scrolling through the values Sub Net Mask xxx xxx xxx xxx 5 To change other cha...

Page 78: ...hernet Menu Default Gateway 3 Press Value Up or Value Down You will see Default Gateway xxx xxx xxx xxx 4 Press Value Up or Value Down to change the value of the character above the cursor The value is incremented or decremented by 1 each time the key is pressed Holding down Value Up or Value Down causes continuous scrolling through the values Default Gateway xxx xxx xxx xxx 5 To change other char...

Page 79: ...see Menus Ethernet Menu 2 Press Item Up or Item Down until you see Ethernet Menu Port Timeout 3 Press Value Up or Value Down until you see Port Timeout New Value 4 Press Enter You will see Ethernet Menu Port Timeout 5 Press On Line You will see Ready Speed Set the speed of the 10 100 Ethernet interface The available values are Auto 10 Half 10 Full 100 Half 100 Full This item does not appear when t...

Page 80: ...es or disables the LPR binary mode of PostScript DLC LLC Enable Enables or disables the Token Ring DLC LLC protocol DLC LLC PDL Sets the default emulation for the Token Ring DLC LLC protocol DLC LLC Bin PS Enables or disables the DLC LLC binary mode of PostScript NetBEUI Enable Enables or disables the Token Ring NetBEUI interface NetBEUI PDL Sets the default Print Description Language emulation fo...

Page 81: ...ears only if the IP Address Res is set to static Sub Net Mask Sets the four byte Sub Net Mask address This item appears only if the IP Address Res is set to static Default Gateway Sets the four byte Default Gateway address This item appears only if the IP Address Res is set to static Port Timeout Sets the time for determining when to end an incomplete print job and poll the next port in the pollin...

Page 82: ...ble 3 Press Value Up or Value Down until you see LPR Enable New Value 4 Press Enter You will see Token Ring Menu LPR Enable 5 Press On Line You will see Ready LPR Banner Enable or disable the LPR banner sheet The available values are On Off 1 Press Menu Up or Menu Down until you see Menus Token Ring Menu 2 Press Item Up or Item Down until you see Token Ring Menu LPR Banner 3 Press Value Up or Valu...

Page 83: ...alue 4 Press Enter You will see Token Ring Menu LPR PDL 5 Press On Line You will see Ready DLC LLC Enable Enable or disable the DLC LLC protocol The available values are On Off 1 Press Menu Up or Menu Down until you see Menus Token Ring Menu 2 Press Item Up or Item Down until you see Token Ring Menu DLC LLC Enable 3 Press Value Up or Value Down until you see DLC LLC Enable New Value 4 Press Enter ...

Page 84: ...ss Enter You will see Token Ring Menu DLC PDL 5 Press On Line You will see Ready LPR Binary PS Enable or disable the LPR binary mode of PostScript The available values are On Off 1 Press Menu Up or Menu Down until you see Menus Token Ring Menu 2 Press Item Up or Item Down until you see Token Ring Menu LPR Binary PS 3 Press Value Up or Value Down until you see LPR Binary PS New Value 4 Press Enter ...

Page 85: ...Menu NetBEUI Enable 5 Press On Line You will see Ready NetBEUI PDL Set the default Print Description Language emulation for the NetBEUI protocol The available values are Auto PCL PostScript 1 Press Menu Up or Menu Down until you see Menus Token Ring Menu 2 Press Item Up or Item Down until you see Token Ring Menu NetBEUI PDL 3 Press Value Up or Value Down until you see NetBEUI PDL New Value 4 Press...

Page 86: ...nary PS 5 Press On Line You will see Ready AppSocket Enabl Enable or disable the Token Ring AppSocket protocol The AppSocket in the printer supports ports 2000 9100 and 2501 The available values are On Off 1 Press Menu Up or Menu Down until you see Menus Token Ring Menu 2 Press Item Up or Item Down until you see Token Ring Menu AppSocket Enabl 3 Press Value Up or Value Down until you see AppSocket...

Page 87: ...4 Press Enter You will see Token Ring Menu AppSocket PDL 5 Press On Line You will see Ready AppSocket Bin PS Enable or disable the AppSocket binary mode of PostScript The available values are On Off 1 Press Menu Up or Menu Down until you see Menus Token Ring Menu 2 Press Item Up or Item Down until you see Token Ring Menu AppSocket Bin PS 3 Press Value Up or Value Down until you see AppSocket Bin P...

Page 88: ...ll see Token Ring Menu TTalk Enable 5 Press On Line You will see Ready HTTP Enable Enable or disable the Token Ring HTTP Server protocol The available values are On Off 1 Press Menu Up or Menu Down until you see Menus Token Ring Menu 2 Press Item Up or Item Down until you see Token Ring Menu HTTP Enable 3 Press Value Up or Value Down until you see HTTP Enable New Value 4 Press Enter You will see T...

Page 89: ...HCP 1 Press Menu Up or Menu Down until you see Menus Token Ring Menu 2 Press Item Up or Item Down until you see Token Ring Menu IP Address Res 3 Press Value Up or Value Down until you see IP Address Res New Value 4 Press Enter You will see Token Ring Menu IP Address Res 5 Press On Line You will see Ready Table 1 24 Token Ring Menu functions continued Menu Item and Function Keystrokes Display Table...

Page 90: ...ou see Token Ring Menu IP Address 3 Press Value Up or Value Down You will see IP Address xxx xxx xxx xxx 4 Press Value Up or Value Down to change the value of the character above the cursor The value is incremented or decremented by 1 each time the key is pressed Holding down Value Up or Value Down causes continuous scrolling through the values IP Address xxx xxx xxx xxx 5 To change other characte...

Page 91: ...u see Token Ring Menu Sub Net Mask 3 Press Value Up or Value Down You will see Sub Net Mask xxx xxx xxx xxx 4 Press Value Up or Value Down to change the value of the character above the cursor The value is incremented or decremented by 1 each time the key is pressed Holding down Value Up or Value Down causes continuous scrolling through the values Sub Net Mask xxx xxx xxx xxx 5 To change other cha...

Page 92: ...n Ring Menu Default Gateway 3 Press Value Up or Value Down You will see Default Gateway xxx xxx xxx xxx 4 Press Value Up or Value Down to change the value of the character above the cursor The value is incremented or decremented by 1 each time the key is pressed Holding down Value Up or Value Down causes continuous scrolling through the values Default Gateway xxx xxx xxx xxx 5 To change other char...

Page 93: ... reset etc The time changes incrementally by 1 second each time either Value Up or Value Down is pressed Holding down Value Up or Value Down causes continuous scrolling through the values 1 Press Menu Up or Menu Down until you see Menus Token Ring Menu 2 Press Item Up or Item Down until you see Token Ring Menu Port Timeout 3 Press Value Up or Value Down until you see Port Timeout New Value 4 Press...

Page 94: ...ess Enter You will see Token Ring Menu Source Routing 5 Press On Line You will see Ready Speed Set default ring speed for Token Ring interface The available values are in MBits are 4 16 1 Press Menu Up or Menu Down until you see Menus Token Ring Menu 2 Press Item Up or Item Down until you see Token Ring Menu Speed 3 Press Value Up or Value Down until you see Speed New Value 4 Press Enter You will ...

Page 95: ...g Menu 2 Press Item Up or Item Down until you see Token Ring Menu LAA 3 Press Value Up or Value Down You will see LAA xxxx xxxx xxxx 4 Press Value Up or Value Down to change the value of the character above the cursor The value is incremented or decremented by 1 each time the key is pressed Holding down Value Up or Value Down causes continuous scrolling through the values LAA xxxx xxxx xxxx 5 To c...

Page 96: ...Novell PDL Sets the default Print Description Language emulation for the Novell protocol Novell Binary PS Enables or disables the Novell binary mode of PostScript Novell Mode Sets the PServer mode for the Novell protocol Frame Type Sets the frame type used for the Novell protocol Polling Interval Sets the rate in seconds at which the PServer issues polling requests for assigned queues PServer Name...

Page 97: ...Value Down until you see Novell Enable New Value 2 Press Enter You will see Ethernet Menu Novell Enable 3 Press On Line You will see Ready Novell PDL Set the default Print Description Language emulation for the Novell protocol The available values are Auto PCL PostScript 1 Press Menu Up or Menu Down until you see Menus Novell Menu 2 Press Item Up or Item Down until you see Novell Menu Novell PDL 3...

Page 98: ...s Enter You will see Novell Menu Novell Binary PS 5 Press On Line You will see Ready Novell Mode Set the PServer mode for the Novell protocol The available values are NDS BEM NDS BEM 1 Press Menu Up or Menu Down until you see Menus Novell Menu 2 Press Item Up or Item Down until you see Novell Menu Novell Mode 3 Press Value Up or Value Down until you see Novell Mode New Value 4 Press Enter You will...

Page 99: ...y Polling Interval Set the rate in seconds at which the PServer issues polling requests for assigned queues The available values are 1 29 seconds 2 The Polling Interval changes incrementally by 1 each time either Value Up or Value Down is pressed Holding down Value Up or Value Down causes continuous scrolling through the values 1 Press Menu Up or Menu Down until you see Menus Novell Menu 2 Press I...

Page 100: ...ss Menu Up or Menu Down until you see Menus Novell Menu 2 Press Item Up or Item Down until you see Novell Menu PServer Name 3 Press Value Up or Value Down You will see PServer Name xxx xxx 4 Press Value Up or Value Down to change the value of the character above the cursor The value is incremented or decremented by 1 each time the key is pressed Holding down Value Up or Value Down causes continuou...

Page 101: ...p or Menu Down until you see Menus Novell Menu 2 Press Item Up or Item Down until you see Novell Menu Primary Server 3 Press Value Up or Value Down You will see Primary Server xxx xxx 4 Press Value Up or Value Down to change the value of the character above the cursor The value is incremented or decremented by 1 each time the key is pressed Holding down Value Up or Value Down causes continuous scr...

Page 102: ...s Menu Up or Menu Down until you see Menus Novell Menu 2 Press Item Up or Item Down until you see Novell Menu NDS Tree 3 Press Value Up or Value Down You will see NDS Tree xxx xxx 4 Press Value Up or Value Down to change the value of the character above the cursor The value is incremented or decremented by 1 each time the key is pressed Holding down Value Up or Value Down causes continuous scrolli...

Page 103: ...enu Up or Menu Down until you see Menus Novell Menu 2 Press Item Up or Item Down until you see Novell Menu NDS Context 3 Press Value Up or Value Down You will see NDS Context xxx xxx 4 Press Value Up or Value Down to change the value of the character above the cursor The value is incremented or decremented by 1 each time the key is pressed Holding down Value Up or Value Down causes continuous scro...

Page 104: ... PCL Font List Prints a list of PCL fonts currently loaded PS Font List Prints a complete list of all PostScript language typefaces currently loaded Menu Map Prints a page showing the structure of the Control Panel Menu Tree Test Print Prints a test pattern for analysis of print quality over the entire page intended for use by the service technician Disk Directory Prints a copy of the disk directo...

Page 105: ...ou see Menus Test Menu 2 Press Item Up or Item Down until you see Test Menu Config Sheet 3 Press Enter You will see Processing Config Sheet 4 After the Configuration Sheet prints you will see Ready PCL Demo Print a sample page demonstrating the printer s capabilities The Demo Page is printed using the A4 or Letter size only at 600x600 dpi The number of quantities printed is the print quantity sett...

Page 106: ...k One copy is printed regardless of the Print Quantity setting 1 Press Menu Up or Menu Down until you see Menus Test Menu 2 Press Item Up or Item Down until you see Test Menu PS Font List 3 Press Enter You will see Processing PS Font List 4 After the PostScript Font List prints you will see Ready Menu Map Print a page showing the configuration of the Control Panel Menu Tree One copy is printed reg...

Page 107: ...m Up or Item Down until you see Test Menu Test Print 3 Press Enter You will see Processing Test 4 After the Test Print prints you will see Ready Disk Directory Print a copy of the disk directory One copy is printed regardless of the Print Quantity value in the System Menu This item is only available if the optional Hard Disk Drive is installed 1 Press Menu Up or Menu Down until you see Menus Test ...

Page 108: ...ess On Line You will see Ready Restart Printer Re boot the printer without powering it off and powering it on again The available values are Yes No You must select Yes and press Enter for this function to take effect 1 Press Menu Up or Menu Down until you see Menus Print Menu 2 Press Item Up or Item Down until you see Print Menu Restart Printer 3 Press Value Up or Value Down until you see Restart ...

Page 109: ...owered on while holding down the Online and Enter keys Menu Items Description Factory Defaults Resets menus to factory defaults except networks Network Defaults Resets parameters in the Ethernet Token Ring and Novell Menus to factory defaults Demo Mode Places the printer in demo mode Delete All Jobs Deletes all secure jobs from the hard disk and appears only if the optional hard drive is installed...

Page 110: ...n until you see Reset Menu Factory Defaults 3 Press Value Up or Value Down until you see Factory Defaults Yes 4 Press Enter You will see Reset Menu Factory Defaults 5 Press On Line You will see Ready Network Defaults Reset parameters in the Ethernet Token Ring and Novell Menus to factory defaults The available values are Yes No 1 Press Menu Up or Menu Down until you see Menus Reset Menu 2 Press It...

Page 111: ...he printer re enters this state automatically every time the power is cycled Demo Mode can be exited by Powering On the N40 while holding down the Online Key and the Enter Key 1 Press Menu Up or Menu Down until you see Menus Reset Menu 2 Press Item Up or Item Down until you see Reset Menu Demo Mode 3 Press Value Up or Value Down until you see Demo Mode Yes 4 Press Enter You will see Reset Menu Dem...

Page 112: ...obs 5 Press On Line You will see Ready Disk Initialize Initialize the Hard Disk Drive The available values are Yes No This function is ignored if the disk is locked write protected via a PJL or SNMP command 1 Press Menu Up or Menu Down until you see Menus Reset Menu 2 Press Item Up or Item Down until you see Reset Menu Init Disk 3 Press Value Up or Value Down until you see Init Disk Yes 4 Press En...

Page 113: ... see Reset Menu Disk Format 3 Press Value Up or Value Down until you see Disk Format Yes 4 Press Enter During formatting you will see Disk Format Please Wait 5 When the formatting is complete you will see Ready Flash Format Format flash memory The available values are Yes No 1 Press Menu Up or Menu Down until you see Menus Reset Menu 2 Press Item Up or Item Down until you see Reset Menu Flash Form...

Page 114: ...he current paper tray runs out of paper the printer automatically switches to the next tray in the sequence provided the paper size and type in the next tray is the same size and type as that in the current tray Searching for the correct paper size and type If the paper size and type specified in your software application do not match the paper loaded in the current paper tray the printer automati...

Page 115: ...heet Bypass Feeder and Trays 3 4 and 5 in the 2 500 Sheet Feeder if installed into a variety of sequence combinations Tray switching can also be turned off A description of the settings and rules for using the Tray Sequence function is presented in Table 1 31 Tray Sequence Default page 1 108 The 50 Sheet Bypass Feeder is referred to as the MBF for Multiple Bypass Feeder in the Control Panel s Tray...

Page 116: ...is sequence MBF 1 2 With a High Capacity Feeder installed the printer follows this sequence MBF 4 5 1 2 3 With an Envelope Feeder installed the printer follows this sequence 1 2 With an Envelope Feeder and High Capacity Feeder installed the printer follows this sequence MBF 4 5 1 2 3 Only installed tray options will appear If the value is set to Off in the Tray Menu the printer will print from the...

Page 117: ...ot specified Not specified Default size Default type Not specified Not specified Specified not manual feed Default size Type configured in specified tray Not specified Not specified Specified manual feed Manual feed request Default size Not specified Specified Not specified Specified size Default type Not specified Specified Specified not manual feed Specified size Type configured in specified tra...

Page 118: ...t the fourth column of Table 1 32 does not list a paper source to use even though the paper source may be specified If the paper source is specified and the other parameters can be satisfied by that paper source then the specified source is used If the specified source cannot satisfy the request but another source can satisfy the paper size and type requested then that alternate source is used wit...

Page 119: ...is included in the Tray Sequence the printer will check that tray for the correct size and type of paper If the tray contains the correct paper then it is used If the tray does not contain the correct paper e g it contains other paper or is empty the other trays in the sequence are searched If any of these trays contains the correct paper then it is used If any of these trays are set to the correc...

Page 120: ...the Tray Sequence setting a request to feed paper from any other tray in the sequence will be overridden and the printer will attempt to feed paper from the 50 Sheet Bypass Feeder first If the 50 Sheet Bypass Feeder is out of paper then the other trays in the sequence are searched ...

Page 121: ...he requested paper in at least one tray in the sequence The Tray Sequence is set to 1 2 3 A Tray 2 paper source is requested All trays meet the size type requirement The printer feeds paper from Tray 2 because it meets the size and type requested When Tray 2 becomes empty the printer feeds from Trays 1 and 3 The Tray Sequence is set to 1 2 Trays 1 and 2 are set to Letter paper but both trays are e...

Page 122: ...pe in the appropriate tray After the tray is loaded printing continues If the request is for paper that is not configured in the printer you are prompted to load the requested paper in the first tray of the Tray Sequence setting If you do not want to load paper in the first tray of the Tray Sequence setting two options are available One of the trays may be loaded with the requested size paper and ...

Page 123: ...stined for the Face down Bin For example a print job may contain a banner sheet in PCL that precedes a PostScript print job If they are both directed to the Face down Bin the banner sheet is offset from the PostScript job If the banner sheet is directed to the Face up Bin no offset capability and the PostScript job is directed to the Face down Bin offset does not occur between the banner sheet and...

Page 124: ... down Bin only if the jobs contain data that results in a sheet being printed and delivered to the bin For example if a PCL job contains ESCAPE E sequences at the beginning of a job and there is no printable data separating these commands the offset does not occur even though these escape sequences are valid job boundaries ...

Page 125: ...er sizes into the Multi Bypass Feeder and this paper will be fed into the printer you may need to perform some page format steps within your application to ensure that the image is properly positioned on the paper An example of this is resetting page margin widths This is because PCL and PostScript format their output images only to defined paper sizes To print using custom paper sizes first disab...

Page 126: ...g by more than 1 4 inch it will not be possible to use the Duplex or Stapler options To prevent the printer from incorrectly loading standard paper from one of the regular input trays when the Custom Size setting is the same value as the auto detected size in that other input source you must exclude the Multi Bypass Feeder from the Tray Sequence setting and specifically select that the Multi Bypas...

Page 127: ... Tray Sequence to a value that does not include the MBF or set it to Off 6 Request MBF as the paper source and send the job to the printer 8 5 x 11 in Short Edge Feed SEF Multi Bypass Feeder 1 In the application format the page for Folio size paper because Folio is a short edge feed size on this printer setting the margins to correctly position the image on the 11 inches to be used by this paper 2...

Page 128: ...ssed individually using the job destination functionality contained in the printer driver Sorter Destination Mode The mailbox works like a copier sorter when multiple sets are printed When up to 10 sets are requested the first page is sent to Bin 1 the second set to Bin 2 and so on If more than 10 copies are selected the entire job is sent to the Face Down Bin Printing to the Mailbox Collator Usin...

Page 129: ...pter 2 of the User Guide for the proper orientation of drilled paper and letterhead when printing duplex Table 1 35 Paper sizes used with the Duplex Module Paper Size Weight A3 297 x 420 mm 17 24 lb 64 90g m2 A4 210 x 297 mm 17 24 lb 64 90g m2 A5 148 x 210 mm 17 24 lb 64 90g m2 B4 JIS 257 x 364 mm 17 24 lb 64 90g m2 B5 JIS 182 x 257 mm 17 24 lb 64 90g m2 Statement 5 5 x 8 5 140 x 216 mm 17 24 lb 6...

Page 130: ...Menu to the appropriate setting see page 1 39 The Duplex settings for both PCL and PostScript are Duplex Off Duplex Short Edge or Duplex Long Edge Figure 1 2 Duplex binding orientation and Control Panel menu settings Portrait Orientation Set Duplex to Long Edge Portrait Orientation Set Duplex to Short Edge Landscape Orientation Set Duplex to Long Edge Landscape Orientation Set Duplex to Short Edge...

Page 131: ...for booklet mode The customer replaceable stapling unit contains 5 000 staples which are packaged as a supply item in sets of three for a total of 15 000 staples per package The finisher comes with one staple cartridge of 5 000 staples Capacity Handling The finisher is programmed to ensure that there is enough space remaining in the bin to output a job of from two to 50 pages Up to 50 sheets can b...

Page 132: ...y of the printer s Face down Bin from 500 to 300 sheets Job Offsetting The finisher supports offsetting of printed jobs in all three bins Job offsetting is configured either via the User Interface or through SNMP commands Job offsetting is a system function it cannot be configured from the printer drivers Supported Paper Sizes All sizes of paper can be sent to the finisher except A6 and Envelopes ...

Page 133: ...stack but also the number of stapled sets delivered to each stack When the number of stapled sets delivered to the bin reaches 100 for long edge feed LEF paper sizes or 50 for short edge feed SEF paper sizes as shown in Table 1 36 on page 1 127 the bin is reported as full Bin Level Sensors Finisher sensors can detect the following bin conditions Empty 50 Full When a bin is full and the stack heigh...

Page 134: ...delivered to bin 3 After one minute the bins are lowered to align bin 2 with the output paper path Unload Button The Unload Button temporarily interrupts printing and places the finisher in the home position to allow the operator to remove output It also signals the controller to sense stack height in the bins and resume printing after the stack has been removed Figure 1 4 in Chapter 1 of the User...

Page 135: ...e output stack Table 1 36 lists the supported paper sizes and the maximum capacity for each bin based upon whether the output is unstapled or stapled Table 1 36 Maximum Capacity Per Bin Paper Size Capacity Unstapled Sheets Capacity Stapled Sets Letter 8 5 x 11 LEF 667 100 Statement 5 5 x 8 5 LEF 667 100 Executive 7 25 x 10 5 LEF 667 100 A4 210 x 297mm LEF 667 100 A5 148 x 210mm LEF 667 100 B5 JIS ...

Page 136: ...ge B 8 Letter Statement B5 JIS and Executive Paper Figure 1 3 illustrates the approximate position of staples for Letter Statement B5 JIS and Executive paper in Portrait Landscape and Inverse Landscape Modes based upon the stapling position indicated in the left hand column Figure 1 3 Stapling positions for Letter Statement B5 JIS and Executive paper Stapling Position Portrait Landscape Inverse La...

Page 137: ...oximate position of staples for A4 paper in Portrait Landscape and Inverse Landscape Modes based upon the stapling position indicated in the left hand column Figure 1 4 Stapling positions for A4 paper Stapling Position Portrait Landscape Inverse Landscape Position 1 A A A Position 2 A A A Dual A A A ...

Page 138: ...mate position of staples for A5 paper in Portrait Landscape and Inverse Landscape Modes based upon the stapling position indicated in the left hand column Figure 1 5 Stapling positions for A5 paper Stapling Position Portrait Landscape Inverse Landscape Position 1 A A A Position 2 A A A Dual A A A ...

Page 139: ...proximate position of staples for A3 paper in Portrait Landscape and Inverse Landscape Modes based upon the UI parameters indicated in the left hand column Figure 1 6 Stapling positions for A3 paper Stapling Position Portrait Landscape Inverse Landscape Position 1 A A A Position 2 A A A Dual A A A ...

Page 140: ...n of staples for Ledger B4 JIS Legal and Folio paper in Portrait Landscape and Inverse Landscape Modes based upon the UI parameters indicated in the left hand column Figure 1 7 Stapling positions for Ledger B4 JIS Legal and Folio paper Stapling Position Portrait Landscape Inverse Landscape Position 1 A A A Position 2 A A A Dual A A A ...

Page 141: ...successive jobs or multiple collated sets of a single job A system parameter configures the offset function to OFF no offset or ON toggle offset portion of sequential jobs or multiple collated sets of a single job Job offset is a system function that cannot be configured by the driver It is configured via the User Interface or via SNMP commands ...

Page 142: ...n 1 2 or 3 OFF Display shows Bin Full Printer waits until the Bin is emptied Finisher Bin 1 0 Immediately changes destination to Bin 2 If Bin 2 is full output is directed to Bin 3 Finisher Bin 1 5 10 30 or 60 seconds Display shows Bin Full until the Timeout expires After the Timeout expires subsequent pages are directed to Bin 2 If Bin 2 is full output is directed to Bin 3 Finisher Bin 2 0 Immedia...

Page 143: ...g is selected but the staple cartridge is empty or not installed An Out of Staples message appears and printing continues Finisher bin is full Diverts output to alternative finisher bin after timeout specified in Output Timeout option on the User Interface System Menu The destination is changed either to or from one of the finisher Bins that was not the destination for the first page in the job Ig...

Page 144: ...Using the Finisher 1 136 System Administrator Guide ...

Page 145: ...ge 2 1 Managing Printer Usage C h a p t e r 2 Using CentreWare DP 2 2 CentreWare Internet Services 2 4 PCL Emulation Printer Driver 2 5 PostScript Printer Drivers 2 6 Driver Features 2 7 Base Printer Fonts 2 9 PostScript Fonts 2 10 ...

Page 146: ...CentreWare DP key features and benefits For more specific information about CentreWare DP use and operation see The CentreWare DP User Guide Table 2 1 CentreWare DP key features and benefits Feature Benefit Setup Wizard Provides a step by step guide to get your printer quickly up and running on the network Advanced Setup Provides a tool to service multiple file servers and queues Instant Status Al...

Page 147: ...rinter Usage 2 3 Centreware Sun OS Solaris Services are also available to allow you to set up queues and also contain your printer Drivers for Sun OS Solaris All the CentreWare software and documentation is on your Client Services Software CD ...

Page 148: ...on line assistance For system administrators CentreWare Internet Services will provide a faster and more productive way to install and upgrade software on your printer and a wide range of supporting information on the Internet Setup To set up your printer for Internet Intranet access you will need to do the following Configure an IP address for the printer on your network See IP Address page 1 68 ...

Page 149: ...he printer supports the PCL printer drivers listed in Table 2 2 To take full advantage of all the printer s features when printing PCL jobs install the appropriate PCL emulation printer driver s Table 2 2 PCL Emulation printer drivers Environment Printer Driver Windows Windows 95 98 Windows NT 4 0 ...

Page 150: ...inter s features when printing PostScript jobs install the appropriate printer driver s Table 2 3 PostScript printer drivers Environment Printer Driver Windows Windows 95 98 Windows NT 3 5 1 Windows NT 4 0 IBM OS 2 OS 2 Ver 2 1 OS 2 WARP Macintosh System 7 x 8 x UNIX Sun Solaris Sun OS SCO UNIX IBM AIX HP UX DEC Sun Solaris 2 5 2 5 1 2 6 Sun OS 4 14 IBM AIX 4 2 x 4 3x HP UX 10 x 11 x ...

Page 151: ...view of features supported by the printer drivers Actual driver capabilities can be determined by invoking specific drivers Uni Drivers are universal drivers while custom devices are printer specific drivers Custom drivers are recommended for use with the printer since they generally support the most features For more complete descriptions of drivers and their functionality use the drivers on line...

Page 152: ...T 4 0 C C C C C C C C PCL 6 Windows 95 98 C C C C C C N C Windows NT 4 0 C C C C C C N C PostScript Windows 95 98 C C C C C C N C Windows NT 4 0 C C C C C C N C MAC PS N N N N N N N N OS 2 PS N N N N N N N N UNIX PS Sun Solaris 2 5 2 5 1 2 6 N N N N N N N N Sun OS 4 14 N N N N N N N N IBM AIX 4 2 x 4 3 x N N N N N N N N HP UX 10 x 11 x N N N N N N N N C Feature only available with printer s custom...

Page 153: ...es New Roman Bold Italic Symbol Wingdings Albertus Medium Albertus Extra Bold Antique Olive Antique Olive Bold Antique Olive Italic CG Omega CG Omega Bold CG Omega Bold Italic CG Omega Italic CG Times CG Times Bold CG Times Bold Italic CG Times Italic Clarendon Condensed Bold Coronet Courier Courier Bold Courier Italic Courier Bold Italic Garamond Antiqua Garamond Halbfett Bold Garamond Kursiv Ita...

Page 154: ...tItalic Courier Courier Bold Courier BoldOblique Courier Oblique Helvetica Helvetica Bold Helvetica BoldOblique Helvetica Condensed Helvetica Condensed Bold Helvetica Condensed BoldOblique Helvetica Condensed Oblique Helvetica Narrow Helvetica Narrow Bold Helvetica Narrow BoldOblique Helvetica Narrow Oblique Helvetica Oblique NewCenturySchlbk Bold NewCenturySchlbk BoldItalic NewCenturySchlbk Itali...

Page 155: ...onsiderations 3 2 Disk Initialization 3 2 Flash Initialization 3 2 Downloading Fonts Forms and Macros 3 3 Font Download Utility 3 3 PCL 5e Driver 3 4 FSDOWNLOAD Command 3 5 FSDELETE Command 3 8 Using the Hard Disk Drive for Secure and Proof Jobs 3 9 Creating Secure Jobs 3 9 Creating Proof Jobs 3 11 Printing or Deleting Secure or Proof Jobs 3 13 ...

Page 156: ... system Support of the PJL PCL file system Receiving raw i e unprocessed data for secure jobs proof jobs and collated copy jobs Downloading fonts forms and overlays The optional flash memory may also be used for downloaded fonts and macros Disk Initialization The disk is preformatted and requires no initialization The disk may be returned to its initial state with no loaded fonts overlays or secur...

Page 157: ... user interface tool downloads fonts single double byte to the optional hard disk or Flash Memory In PostScript the supported font types are Type 1 Type 2 and Forms In PCL the supported font types are HP PCL fonts Bitmap Scalable and Macro Windows TrueType fonts can also be downloaded in PostScript Type 1 ASCII This utility can print a list of the fonts currently loaded on the printer hard disk an...

Page 158: ...elete them They are not cleared from the hard disk when the printer is powered off You can only delete a macro from the hard disk if you know the name of the macro Since you cannot print a list of macros as you can for fonts it is important to keep a record of all downloaded macros Then use the PJL FSDELETE command to delete fonts forms and macros Temporary fonts forms macros downloaded to printer...

Page 159: ...u 255 N A SIZE integer The size variable indicates the number of bytes in the file to be downloaded The size indicates the number of bytes immediately following the LF to the next UEL command NAME pathname where pathname 0 pcl fonts fontname to download a font named fontname to the printer or 0 pcl macros macroname to download a macro named macroname to the printer fontname macroname can be any co...

Page 160: ...ositioned at x 900 and y 1500 by this macro ESC 12345X is the UEL command which ends this sequence Executing this macro requires the following PCL sequence Notes The macro ID must be the same case as in the original download command The byte count after the n and before the W must equal the ID byte count plus 1 ESC 12345X PJL CR LF PJL FSDOWNLOAD FORMAT BINARY NAME 0 pcl macros a_macro SIZE 29 CR ...

Page 161: ...ommand which ends this sequence Invoking this font requires the following PCL sequence Notes The case of the string ID must be the same as the case of the font name in the FSDOWNLOAD command The byte count 6 in the above example must equal the string ID byte count plus 1 ESC 12345X PJL CR LF PJL FSDOWNLOAD FORMAT BINARY NAME 0 pcl fonts font1 SIZE XX CR LF binary data ESC 12345X ESC n6W HEX 00 fon...

Page 162: ...e FSDELETE command is used to delete files from the printer s file system Syntax PJL FSDELETE NAME pathname CR LF Parameters Parameter Functional Range Default NAME pathname ASCII 01 thru 255 N A NAME pathname where pathname has the same parameters as the FSDOWNLOAD command see page 3 5 ...

Page 163: ...following completion of the currently printing job If more than one job is requested jobs are placed on the print queue in the order requested Secure or proof jobs having the same priority are printed on a first in first out basis Creating Secure Jobs Secure printing delays printing of a job until a password associated with the job is entered at the printer s Control Panel Entering the password at...

Page 164: ...sword contains syntax errors the job is not printed and is discarded The following example creates a Secure Job named Bond with a password of 0007 ESC 12345X PJL XSECUREJOB PJL XJOBPASSWORD 0007 PJL JOB NAME Bond PJL ENTER LANGUAGE PCL PCL file ESC 012345X PJL EOJ ESC 012345X The printer processes all data following the PJL ENTER LANGUAGE PCL command as part of the Secure Job named Bond The job is...

Page 165: ...e the job after entering your password on the Printer Control Panel Proof jobs if not sent by a driver with the proof job feature may be invoked in both PCL and PostScript by preceding the job with the following PJL commands PJL XPROOFJOB PJL XJOBPASSWORD number These commands must be immediately followed by a standard PJL JOB command that includes the jobname The printer continues processing all ...

Page 166: ...is called out The job name is the name displayed on the Control Panel Password Menu when the associated password is entered If no password is assigned or there is a password syntax error the entire job is printed immediately and is not stored as a proof job The following example creates a PCL proof job with the name Sample associated with password 7777 requesting five collated sets in addition to ...

Page 167: ...Jobs Secure or proof jobs may be printed or deleted by using the Password Menu See page 1 17 They may also be deleted by using the Delete Jobs function See page 1 101 Collated set jobs can be created in the same manner as proof or secure jobs by using the Select Collated Sets PJL command PJL SET QTY described in Appendix B Unique Printer Commands ...

Page 168: ...Using the Hard Disk Drive for Secure and Proof Jobs 3 14 System Administrator Guide ...

Page 169: ... Maintaining the Printer C h a p t e r 4 Replacing the Laser Print Cartridge 4 2 Standard Configuration 4 3 Duplex Configuration 4 6 Installing the Maintenance Kit 4 9 Cleaning the Printer 4 21 Exterior Cleaning 4 22 Interior Cleaning 4 23 ...

Page 170: ... 6 Do not expose the Laser Print Cartridge to direct sunlight or artificial light for more than 15 minutes Overexposure will permanently damage the photosensitive imaging drum Do not open the drum shutter or touch the green imaging drum surface Be sure to shake the Laser Print Cartridge as directed to distribute the toner inside the cartridge Print quality may be degraded if the toner is not evenl...

Page 171: ... on a standard configuration printer 1 Open Door A 2 Open the front cover which is spring loaded you must hold it open or it will shut 3 Remove the Laser Print Cartridge Gently slide it out with the amber handle and then lift it with the top handle Wrap the used Laser Print Cartridge in its original packing and return it as per directions in the packaging ...

Page 172: ...per sheet from the drum shutter 5 Hold the Laser Print Cartridge horizontally and gently shake it 5 to 6 times to evenly distribute the toner inside 6 Hold the amber handle with one hand and gently push the Laser Print Cartridge all the way into the printer Do not touch any parts inside the printer Make sure the cartridge is firmly seated in the printer ...

Page 173: ... Gently pull the sealing tape straight out in the direction of the arrow If the tape is pulled out at an angle it may break 8 Close the front cover and Door A When closing Door A follow the instruction label on the door for the correct location at which to push the door closed ...

Page 174: ...plex Configuration Follow this procedure to replace the Laser Print Cartridge on a printer with the Duplex Module installed 1 Open the Duplex Module by pulling on its latch 2 Open Door A 3 Open the front cover which is spring loaded you must hold it open or it will shut ...

Page 175: ... directions in the packaging 5 Remove the new Laser Print Cartridge from its package and pull out the protective paper sheet from the drum shutter 6 Hold the Laser Print Cartridge horizontally and gently shake it 5 to 6 times to evenly distribute the toner inside 7 Hold the amber handle with one hand and gently push the Laser Print Cartridge all the way into the printer Do not touch any parts insi...

Page 176: ...sealing tape straight out in the direction of the arrow If the tape is pulled out at an angle it may break 9 Close the front cover and Door A When closing Door A follow the instruction label on the door for the correct location at which to push the door closed 10 Close the Duplex Module ...

Page 177: ... Maintenance Kit as soon as possible This section describes how to replace the Maintenance Kit All three items of the Maintenance Kit should be replaced at the same time to maintain a consistent maintenance cycle It is your responsibility to install the Maintenance Kit to keep the machine in optimal condition It is also your responsibility to determine when this kit installation is required Your s...

Page 178: ...d with the kit 1 Power OFF the printer 2 Disconnect the GFI power cord from the printer 3 While the printer is cooling unpack the Maintenance Kit and gather its parts 1 Cleaning Pad 2 Feedrolls 15 3 BTR Bias Transfer Roll 4 Fuser Cartridge Wait at least 15 minutes for the printer to cool off before proceeding with the next step ...

Page 179: ...ntenance Kit Chapter 4 Maintaining the Printer 4 11 4 Open Door A 5 Open the front cover 6 Loosen the two locking screws by turning them counterclockwise You cannot remove the screws completely 7 Pull out the amber rings ...

Page 180: ...by the two rings 9 Remove the new Fuser Cartridge from its packaging and holding it by the two rings push it into the printer 10 Push in the amber rings 11 Peel the labels off the left and right ends of the Fuser Cartridge to expose the silver screws underneath Set the labels aside for reference ...

Page 181: ...dium size coin turn the silver screws on the left and right ends of the Fuser Cartridge counterclockwise 13 Remove the screws and set them aside You do not need the screws any longer 14 Tighten the two amber screws by turning them clockwise 15 Unlock the BTR by lifting up its handles ...

Page 182: ...down to hold the roller in place Be very careful NOT to touch the rubber roller 18 Lock the BTR in place by pushing the handles 19 Close the front cover and Door A When closing Door A do not use the latch on the door Instead follow the instruction label on the door for the correct location at which to push the door closed ...

Page 183: ...ays on carpet place them on a hard surface 21 Locate the feedrolls for Tray 1 and replace the lower feedroll as shown in Steps 22 and 23 22 Remove the old feedroll by 1 pulling up on the amber tab and 2 sliding the feedroll off the spindle Make sure 3 no additional parts come off with the feedroll 23 Install the new feedroll by 1 pushing it onto the spindle until 2 the amber tab clicks into place ...

Page 184: ...Replace the upper two feedrolls For a tabletop configuration printer complete the procedure by repeating Steps 21 through 25 for Tray 2 then skip to Step 32 For a console configuration printer repeat Steps 21 through 25 for Trays 2 and 3 then continue with Step 26 26 Open Door C 27 Replace the two outer feedrolls for Tray 4 ...

Page 185: ...Installing the Maintenance Kit Chapter 4 Maintaining the Printer 4 17 28 Close Door C 29 Replace the third feedroll for Tray 4 30 Slide the cover open to expose the three feedrolls for Tray 5 ...

Page 186: ...inter 34 To reset the Maintenance Kit counter Power OFF the printer Hold down keys and at the same time and power ON the printer Keep holding down keys and until the message IOT appears Then within five seconds after the message appears hold down keys and at the same time until the next message Reset Completed Please Reboot appears This confirms the counter reset Reboot the Printer by powering OFF...

Page 187: ...Open the access door on the side of the finisher Staple replacement and jam clearance instructions are also displayed on the panel behind the access door 2 Place one hand under the cartridge Use your other hand to release the cartridge from the finisher by pushing down on the latch as shown 3 Remove the empty cardboard from the cartridge by pressing the clear plastic tab on the top rear of the car...

Page 188: ...ide a new set of staples into the cartridge and pull the tab to release the packaging Make sure the arrows on the package of staples face up 5 Slide the full Staple Cartridge into the finisher until it snaps into place 6 Close the access door Stapling can now continue ...

Page 189: ...water or mild detergent on exterior surfaces Do not use cleaning alcohol or other volatile substances that may discolor crack or deform the printer casing Be sure to power OFF the printer and disconnect the power cord before cleaning the interior of the printer The Fuser area becomes very hot in operation It is best to wait at least 15 minutes for the printer to cool off before attempting to clean...

Page 190: ...erior of the printer about once a month using a soft slightly damp cloth see Figure 4 1 below For stubborn stains soak the cloth in a mild detergent solution before cleaning Always finish by wiping the printer again with a soft dry cloth Figure 4 1 Cleaning the exterior of the printer ...

Page 191: ... the Printer 4 23 Interior Cleaning After removing a paper jam or replacing the Laser Print Cartridge remove any paper scraps and wipe off paper dust with a dry clean cloth as shown in Figure 4 2 Figure 4 2 Cleaning the interior of the printer ...

Page 192: ...Cleaning the Printer 4 24 System Administrator Guide ...

Page 193: ...ry Board DIMM Locations 5 29 Paper Jams 5 32 What Causes a Paper Jam 5 32 Clearing Paper Jams 5 32 Clearing Area A Without Duplex Module 5 33 Clearing Area A With Duplex Module 5 35 Clearing Area B 5 37 Clearing Area C 5 37 Clearing Area D 5 38 Clearing Tray 5 5 41 Clearing the Duplex Module 5 42 Print Quality Problems 5 43 ...

Page 194: ...llel or network the printer is connected to is disabled enable it Check the Configuration Sheet for the port you are using to see if the Port Enable item in the appropriate Interface Menu is set to On If it is set to Off set it to On and try again 4 If the printer has printed recently do the following Attempt to print a Configuration Sheet If it does not print contact your Customer Support Center ...

Page 195: ...oes not print Print a PCL Font List or PostScript Font List if the job is PostScript If fonts print on the Font List your print job may need correcting If fonts do not print on the Font List reload the fonts and print another PCL or PostScript Font List PostScript commands are printed instead of the PostScript job 1 Make certain that the software application you are using to create your job is con...

Page 196: ...e send the job Asking for features not available can cause a configuration error If the job still does not print and an error page was not printed the job may require additional memory For a PCL job do the following Check the output for PCL errors If there is a problem in the PCL coding correct the coding problem and re send the job If there is no error message re send the job If the error message...

Page 197: ...001 BASE RAM Appears in the upper left corner of the display A fault condition has occurred Power OFF and Power ON the printer If this code appears again at Power ON contact your Customer Support Center 0001 BASE ROM Appears in the upper left corner of the display A fault condition has occurred Power OFF and Power ON the printer If this code appears again at Power ON contact your Customer Support ...

Page 198: ...ars again at Power ON contact your Customer Support Center 0002 ESS FAN Appears in the upper left corner of the display A fault condition has occurred Power OFF and Power ON the printer If this code appears again at Power ON contact your Customer Support Center 0003 ESS Appears in the upper left corner of the display A fault condition has occurred Power OFF and Power ON the printer If this code ap...

Page 199: ... has occurred Power OFF and Power ON the printer If this code appears again at Power ON contact your Customer Support Center 0010 DISK Appears in the upper left corner of the display A fault condition has occurred Power OFF and Power ON the printer If this code appears again at Power ON contact your Customer Support Center 0040 Appears in the upper left corner of the display A fault condition has ...

Page 200: ...ears again at Power ON contact your Customer Support Center 2000 XIE RAM A fault condition has occurred Power OFF and Power ON the printer If this code appears again at Power ON contact your Customer Support Center 2010 XIE PWPM A fault condition has occurred Power OFF and Power ON the printer If this code appears again at Power ON contact your Customer Support Center 2020 XIE VDMA Appears in the ...

Page 201: ...e card Power ON the printer If this code appears again at Power ON contact your Customer Support Center 5000 MEMORY Appears in the upper left corner of the display A fault condition has occurred Power OFF and Power ON the printer If this code appears again at Power ON contact your Customer Support Center All Jobs Delete This message appears for secure printing You can delete all secure jobs in you...

Page 202: ...ass Feeder Then reset Tray 1 Clear Area A Reset Tray 1 A paper jam has occurred in Area A Use one of the following procedures to clear Area A Clearing Area A Without Duplex Module page 5 33 or Clearing Area A With Duplex Module page 5 35 Then reset Tray 1 Clear Area B Reset Tray 2 A paper jam has occurred in Area B Clear Area B page 5 37 Then reset Tray 2 Clear Area C Reset Tray 4 A paper jam has ...

Page 203: ...ear Area B page 5 37 and reset Tray 3 Clear Area A B C Reset Tray 4 A paper jam has occurred in Areas A B and C Use one of the following procedures to clear Area A Clearing Area A Without Duplex Module page 5 33 or Clearing Area A With Duplex Module page 5 35 Then clear Area B page 5 37 clear Area C page 5 37 and reset Tray 4 Clear Area A B C Reset Tray 5 A paper jam has occurred in Areas A B and ...

Page 204: ...se Door E Door E is open Close Door E the Gate Cover of the Finisher Close Door F Door F is open Close Door F the Transport Cover of the Finisher Close Door G Door G is open Close Door G the Top Cover of the Finisher Close Duplx Unit The Duplex Module is open Close the Duplex Module Close Staple Door The Finisher s staple door is open Close the stapler door CRUM Failure Power Off On A Laser Print ...

Page 205: ...ble free space on the hard disk The job will be cancelled and deleted after part of the first copy is printed The job is cancelled and deleted after printing the first copy of the partial job Delete fonts macros or secure and proof jobs to make space Downloading Please Wait The printer is being loaded with new operating code Please wait Download Failed Please Reboot A problem occurred during downl...

Page 206: ... on page 6 33 Power ON the printer If it still fails contact your Customer Support Center Fan Failure Power OFF NOW The fan is not working Power OFF the printer immediately and contact your Customer Support Center Finisher Failure Power Off On Problem with Finisher elevator stackers or compiler tray Power OFF and ON the printer Fin Fail H5 81 Power Off On Problem with Finisher eject clamp Power OF...

Page 207: ... Locked A problem occurred during disk formatting Printing may continue but use of the disk is locked out Try reformatting the disk again or replace it Fuser Fan Failure The printer s fuser fan has failed Power OFF and ON the printer If this message reappears Power OFF the printer and contact your Customer Support Center Fuser Temp Problem The Fuser has failed printing cannot resume Power OFF and ...

Page 208: ...er Insert Tray 5 The printer cannot feed from Tray 5 Make sure Tray 5 is properly inserted in the printer Install Print Cartridge The Laser Print Cartridge is missing or is not installed correctly Re install the existing Cartridge or install a new one If the problem persists contact your Customer Support Center Install Staple Cartridge The Finisher is out of staples Remove the empty Staple Cartrid...

Page 209: ... job to be deleted If the job was given a name that name appears in place of Job n Press Value Up or Value Down to toggle between Delete and Print Select Delete to delete the job and press Enter Job n Print This message appears from the Password Menu It causes a specific job to be printed If the job was given a name that name appears in place of Job n Press Value Up or Value Down to toggle between...

Page 210: ...s not configured for 11 x 17 you are prompted to load the requested paper in the first tray designated by the Tray Sequence parameter If you do not want to load the requested paper in the first tray in the Tray Sequence you can do the following One of the other trays can be loaded with the requested size paper and reconfigured via the Tray Menu to match the requested paper type Press Value Up or V...

Page 211: ...the job needs to be loaded in the Manual Tray The bottom line contains the paper size e g Letter A3 A4 and paper type e g Plain Preprinted Letterhead Add the requested paper size and paper type to the manual tray MCU Failure Power Off On The printer control program has been destroyed Power OFF and ON the printer If the problem persists contact your Customer Support Center Memory Failure Power Off ...

Page 212: ...ons Offline does not mean the printer is disconnected from a host It means page formatting and printing are halted To put the printer online press Online To select menus press Menu Up or Menu Down Out of Memory This message appears when the current PCL or PostScript job cannot print because it exceeds available memory Split the job into smaller jobs or install additional memory Out of Toner This m...

Page 213: ... Clearing Area C page 5 37 Paper Jam Clear Area B A paper jam has occurred in Area B Open Door B and remove jammed paper See Clearing Paper Jams page 5 32 and Clearing Area B page 5 37 Paper Jam Clear Area B C A paper jam has occurred in Areas B and C Open Doors B and C and remove jammed paper See Clearing Paper Jams page 5 32 and Clearing Area B page 5 37 and Clearing Area C page 5 37 Paper Jam C...

Page 214: ...d remove jammed paper See Clearing Area G page 5 40 and Clearing Area H page 5 40 Paper Jam Clear Duplx Unit A paper jam has occurred in the Duplex Module Open the Duplex Module and remove jammed paper See Clearing Paper Jams page 5 32 and Clearing the Duplex Module page 5 42 Paper Jam Clear Env Feeder The printer cannot feed from the Envelope Feeder Open the Envelope Feeder and remove any jammed ...

Page 215: ...cceptable available size and type then press Enter If the paper size and type that was substituted is not acceptable load the requested paper size and type and print the job again Processing job name This message appears when a job is being processed The job s name appears on the second line Processing Config Sheet A Configuration Sheet is being printed Processing DEMO A Demo Page is being printed...

Page 216: ...Processing Tray n The Tray n is being used Ready This message indicates that the printer is online and waiting for data to print Remove Output Face down Bin The Face down Bin is full Printing cannot continue Remove the output from the Face down Bin Remove Output Finisher Bin 1 Finisher Bin 1 is full Remove the output from Bin 1 Remove Output Finisher Bin 2 Finisher Bin 2 is full Remove the output ...

Page 217: ...ilbox 3 output bin Remove Output From Mailbox 4 The Mailbox 4 output bin is full Printing cannot continue Remove the output from the Mailbox 4 output bin Remove Output From Mailbox 5 The Mailbox 5 output bin is full Printing cannot continue Remove the output from the Mailbox 5 output bin Remove Output From Mailbox 6 The Mailbox 6 output bin is full Printing cannot continue Remove the output from t...

Page 218: ...ed in the Trays 2 and or 3 ACTION Reset the trays ROS Trouble Power Off On This message indicates there is a problem with the ROS controlling ASIC Power OFF the printer and power it ON again If the message appears again contact your Customer Support Center Slide In Finisher The Finisher guide rail is not entirely in position Slide the guide rail into position Make sure it is securely snapped into ...

Page 219: ...Power OFF and ON the printer Stapl Fail H5 97 Power Off On The End Wall Sensor of the Finisher did not go on ON or OFF within the specified time Power OFF and ON the printer Toner Low Toner is getting low in the Laser Print Cartridge but printing will continue without interruption until the cartridge is empty Replace the cartridge as soon as possible Tray 1 Empty This tray is no longer being used ...

Page 220: ...s printer software version None if there is no failure during Power ON diagnostics After other diagnostic messages the final message will be that the printers is online and waiting for data Waiting The printer was busy processing data from a host but the print job was not completed This message appears until Another print job is received The Port Timeout expires The last page timeout expires The P...

Page 221: ...s Chapter 5 Troubleshooting 5 29 Memory Board DIMM Locations Figure 5 1 illustrates the location of memory boards DIMMs on the printer s Controller Board Figure 5 1 Memory Board DIMM locations DIMM 3 J6 DIMM 1 J4 DIMM 2 J5 ...

Page 222: ...fies the faults associated with the flash sequences Table 5 3 Diagnostic LED flash sequences Flash Sequence Description Corrective Action 1 flash 1 second 1 flash etc System controller CPU fault Contact your Customer Support Center 2 flashes 1 second 2 flashes etc Base RAM fault Contact your Customer Support Center 3 flashes 1 second 3 flashes etc ROM fault Contact your Customer Support Center 4 f...

Page 223: ...stomer Support Center 7 11 flashes 1 second 7 11 flashes etc Slot DIMM1 DIMM5 fault 7 flashes indicate DIMM1 fault 8 flashes indicate DIMM2 fault 9 flashes indicate DIMM3 fault 10 flashes indicate DIMM4 fault 11 flashes indicate DIMM5 fault Perform the corrective actions listed under 0101 to 0105 in Table 5 2 on page 5 5 to replace DIMM1 through DIMM5 Table 5 3 Diagnostic LED flash sequences conti...

Page 224: ...s cleared and printing resumes What Causes a Paper Jam Paper jams occur most often when The paper stock does not meet specification See Chapter 2 Paper Handling The paper stock is in poor condition The printer needs cleaning Printer parts are worn and need to be replaced Clearing Paper Jams Table 5 2 Control Panel messages and corrective actions page 5 5 lists the types of paper jams that may occu...

Page 225: ...om Area A when the Control Panel display reads Clear Area A and the printer does not have the Duplex Module installed 1 Remove the Face up Bin by lifting it up and out 2 Open Door A 3 Remove any jammed paper A If the leading edge of the paper is already in the Face down Bin gently pull out the paper until it is completely removed ...

Page 226: ...at the same time press it in and turn it until the paper is adequately out and easy to pull Never touch the Fuser area where a label indicating high temperature is located C If the paper jammed in Area A is below the Fuser remove it by gently pulling it away from the printer 4 Close Door A then reattach the Face up Bin If the Control Panel message indicates an Area B jam see Clearing Area B page 5...

Page 227: ... when the Control Panel display reads Clear Area A and there is a Duplex Module installed on the printer 1 Remove any paper from the Face up Tray then open the Duplex Module 2 Open Door A 3 Remove any jammed paper A If the leading edge of the paper is already in the Face down Bin gently pull out the paper until it is completely removed ...

Page 228: ...at the same time press it in and turn it until the paper is adequately out and easy to pull Never touch the heater area where a label indicating high temperature is located C If the paper jammed in Area A is below the Fuser remove it by gently pulling it away from the printer 4 Close Door A then close the Duplex Module If the Control Panel message indicates an Area B jam see Clearing Area B page 5...

Page 229: ... 500 Sheet Feeder when the Control Panel display reads Clear Area C 1 Open Door B and remove any jammed paper For easier access to Door B you can fold up the 50 Sheet Bypass Feeder shown at left or pull out the Envelope Feeder if installed 2 Close Door B by pressing it in the middle If the Control Panel message indicates an Area C jam continue to the section Clearing Area C below 1 Open Door C and...

Page 230: ...tem Administrator Guide Clearing Area D Follow the procedure below to clear a paper jam from Area D Mailbox Collator when the Control Panel display reads Clear Area D 1 Open Door D 2 Remove any jammed paper 3 Close Door D ...

Page 231: ...ocedure below when the Control Panel display reads Paper Jam Clear Area F 1 Lift the plastic roll cover under the paper transport using the tab as indicated Remove any paper under the roll cover Release the roll cover when you have removed the paper 1 Raise the cover of the Bypass Transport and remove any jammed paper 2 Lower the cover of the transport when you are finished ...

Page 232: ...ds Paper Jam Clear Area G Clearing Area H Follow the procedure below when the Control Panel display reads Paper Jam Clear Area H 1 Raise the cover of the Door G and remove any jammed paper 2 Close Door G when you are finished 1 Raise the assembly at Area H and remove any jammed paper 2 Close Door H when you are finished ...

Page 233: ...et Tray 5 1 Open Door C and remove any jammed paper Then close Door C 2 Open and remove Tray 3 by lifting the tray from the front Carefully pull out any jammed paper Reset the paper then replace and close Tray 3 3 Open Trays 4 and 5 Carefully remove any jammed paper Reset the paper in the trays 4 Lift the Tray 5 transport and carefully remove any jammed paper then close Trays 4 and 5 ...

Page 234: ...to clear a paper jam from the Duplex Module when the Control Panel display reads Clear Duplx Unit 1 Open the Duplex Module 2 Open the inside cover of the Duplex Module 3 Remove any jammed paper in the direction of the arrow 4 Close the inside cover of the Duplex Module then close the Duplex Module ...

Page 235: ...ective Action s Light faint prints Overall image is lighter than normal Toner Saver mode Turn off Toner Saver Toner level low empty Remove the Laser Print Cartridge carefully and vigorously shake it several times then re install it This may help redistribute the remaining toner before having to replace the cartridge Refer to Replacing the Laser Print Cartridge page 4 2 Damp paper stock Replace pap...

Page 236: ...ived from computer Print a Test Print If the Test Print is normal check the following Interface cable between computer and printer Printer set up and application software If the Test Print is blank contact your Customer Support Center Defective Laser Print Cartridge or low on toner Replace the Laser Print Cartridge Black prints The page is entirely black Defective Laser Print Cartridge or the cart...

Page 237: ...Laser Print Cartridge Vertical line deletions Localized print deletions forming narrow lines running in the direction of paper movement Laser Print Cartridge not installed correctly Remove then re install the Laser Print Cartridge Defective Laser Print Cartridge or the cartridge is at its end of life Replace the Laser Print Cartridge Table 5 4 Print quality problems continued Problem Possible Caus...

Page 238: ...reaks Black lines running across the print parallel to the direction of paper movement Defective Laser Print Cartridge or the cartridge is at its end of life Replace the Laser Print Cartridge Defective Fuser Replace the Fuser Contact your dealer for ordering information Refer to Installing the Maintenance Kit page 4 9 for removal and installation instructions Table 5 4 Print quality problems conti...

Page 239: ...ated paper path Print several blank sheets of paper to remove any toner accumulations Defective Laser Print Cartridge or the cartridge is at its end of life Replace the Laser Print Cartridge Dark spots marks Defective Laser Print Cartridge Replace the Laser Print Cartridge Table 5 4 Print quality problems continued Problem Possible Cause s Corrective Action s Table 5 4 Page 5 of 8 ...

Page 240: ... dealer for information See Installing the Maintenance Kit page 4 9 for removal and installation instructions Wrinkled prints Prints are wrinkled creased or torn Poor paper condition Inspect replace the paper stock Paper is damp Replace paper stock Fuser is at its end of life Replace the Fuser Contact your dealer for information See Installing the Maintenance Kit page 4 9 for removal and installat...

Page 241: ... Inspect replace the paper stock Paper is damp Replace the paper stock Random deletions Random light areas and deletions Poor paper condition Inspect replace the paper stock Paper is damp Replace the paper stock Table 5 4 Print quality problems continued Problem Possible Cause s Corrective Action s Table 5 4 Page 7 of 8 ...

Page 242: ...phic image with inadequate memory Refer to the User Guide for memory requirements Broken Page Page Too Complex The printed image is missing all of the image print after a straight line The printer tried to print a complex graphic image with inadequate memory Refer to the User Guide for memory requirements Table 5 4 Print quality problems continued Problem Possible Cause s Corrective Action s Table...

Page 243: ...alling 6 4 Removing 6 7 Duplex Module 6 9 Installing 6 9 Removing 6 14 10 bin Mailbox Collator 6 18 Installing Console Configuration 6 18 Removing Console Configuration 6 22 Installing Tabletop Configuration 6 25 Removing Tabletop Configuration 6 29 100 Envelope Feeder 6 33 Installing 6 33 Removing 6 34 Hard Disk Drive 6 35 Installing 6 36 Removing 6 38 ...

Page 244: ...ing and Removing Printer Options 6 2 System Administrator Guide Memory Modules 6 40 Installing 6 41 Removing 6 43 Interface Cards 6 45 Installing 6 45 Removing 6 49 Finisher 6 51 Installing 6 51 Removing 6 59 ...

Page 245: ...refore for proper operation you must power OFF the printer before installing removing an option then power it back ON after installing removing an option DISCONNECT THE GFI POWER CORD Never remove the printer controller board while the printer is plugged in To avoid the possibility of electrical shock always disconnect the power cord when installing or removing ANY internal or external printer opt...

Page 246: ...contains two sets of instructions Installing below Removing page 6 7 Installing If a 10 bin Mailbox Collator is installed remove it before installing the 2 500 Sheet Feeder See page 6 29 for removal instructions 1 Power OFF the printer 2 Disconnect the GFI power cord from the printer ...

Page 247: ...ing brackets and screws to be used in Step 8 on page C 6 4 Lock the two front wheels 5 Remove all packing tape and the plastic from around the connecting cord and make sure that the connecting cord is in the side notch 6 With two people gently lower the printer onto the 2 500 Sheet Feeder aligning it to seat securely in the notches ...

Page 248: ...ach the left and right mounting brackets securing them with the supplied screws 9 Re insert the paper trays 10 Attach the 2 500 Sheet Feeder s connector cord to the printer 11 Reattach the GFI power cord to the printer 12 Power ON the printer 13 Print a Configuration Sheet see page 3 91 and confirm that Trays 3 4 and 5 appear in the upper right section of the Configuration Sheet under Installed Op...

Page 249: ... 6 7 Removing 1 Power OFF the printer 2 Disconnect the GFI power cord from the printer 3 Disconnect the connector cord from the printer 4 Remove Tray 2 from the printer by pulling it out all the way then lifting it up and out of the printer Repeat for Tray 3 in the HCF ...

Page 250: ...6 Reinsert the paper trays 7 With two people lift away the printer from the HCF 8 Reattach the GFI power cord to the printer 9 Power ON the printer 10 Print a Configuration Sheet see page 3 91 and confirm that Trays 3 4 and 5 no longer appear in the upper right section of the Configuration Sheet under Installed Options ...

Page 251: ...Installing Follow the procedure below to install the Duplex Module onto a printer that is already in service If installing onto a printer that has not been set up with the Face up Bin and powered ON start with Step 7 on page C 13 1 Power OFF the printer 2 Disconnect the GFI power cord from the printer 3 Remove the Face up Bin and its connecting plate from the printer ...

Page 252: ...Detach the Face up Bin from the connecting plate 5 Remove the mounting bracket from the printer 6 Gather the Face up Bin holder support bracket and screws from the original printer packaging 7 Unpack the Duplex Module and remove any packing material ...

Page 253: ...osition the Duplex Module at the printer placing the smaller hooks over the mounting pins on both sides 9 After engaging the closest hook and pin rock the Duplex Module forward to engage the other hook 10 Attach the safety wire by its hook 11 Close the Duplex Module snapping it into place ...

Page 254: ...inter 13 Insert the Face up Bin support bracket into one of the three connecting tabs on the lower end of the filler panel 14 Use the support bracket to break the connecting tab by pushing it down then repeat for the other two connecting tabs 15 Lift the filler panel up to break it off ...

Page 255: ...crews 18 Hook the Face up Bin onto the Duplex Module securing the projecting part of the Duplex Module into the opening in the left side of the bin Make sure the Face up Bin is firmly seated 19 Reattach the GFI power cord to the printer 20 Power ON the printer 21 Print a Configuration Sheet see page 3 91 and confirm that the Duplex item appears in the System Menu section of the Configuration Sheet...

Page 256: ...rator Guide Removing 1 Power OFF the printer 2 Disconnect the GFI power cord from the printer 3 Lift the Face up Bin to unlock it and pull it away from the Duplex Module 4 Loosen and remove the screws then remove the Face up Bin holder ...

Page 257: ... Remove the support bracket and store it with the Face up Bin holder and screws in a safe place should you ever need to reinstall the bin in the Duplex Module 6 Disconnect the Duplex Module connector cord from the printer 7 Open the Duplex Module 8 Unhook the safety wire ...

Page 258: ...nds tilt back and lift up the Duplex Module and pull it away from the printer 10 Gather the Face up Bin bracket connecting plate and screws two pairs from the original printer packaging 11 Attach the bracket to the printer with the supplied screws Tighten by hand ...

Page 259: ... supplied screws 13 Hang the bin and connecting plate on the bracket Make sure they are firmly seated 14 Reattach the GFI power cord to the printer 15 Power ON the printer 16 Print a Configuration Sheet see page 3 91 and confirm that the Duplex item no longer appears in the System Menu section of the Configuration Sheet ...

Page 260: ...guration page 6 18 Removing Console Configuration page 6 22 Installing Tabletop Configuration page 6 25 Removing Tabletop Configuration page 6 29 Installing Console Configuration 1 Power OFF the printer 2 Disconnect the GFI power cord from the printer 3 Unpack the Mailbox from its two boxes 1 and 2 remove any tape and gather its parts for installation ...

Page 261: ...ds and snap into place Be sure the upper stand is facing in the correct direction 6 If the Face up Bin is installed remove it Then with two people lower the Mailbox Collator onto the printer Be sure to grasp the handle and support brace as shown above and keep the connecting cord above the printer 7 Align with the connecting pin as shown Be sure that you have another person helping you perform thi...

Page 262: ...de 8 Open Door D and remove all packing tape 9 Press the indicated button and remove the blue haze handle from the Mailbox Collator by pushing the handle down and to the left 10 Insert the handle to the back of behind the Mailbox Collator stopper as shown ...

Page 263: ...Mailbox connector cord to the printer 13 Reattach the Face up Bin if it was removed 14 Reattach the GFI power cord to the printer 15 Power ON the printer 16 Print a Configuration Sheet see page 3 91 and confirm that the Mailbox Collator appears in the upper right section of the Configuration Sheet under Installed Options ...

Page 264: ...or 6 22 System Administrator Guide Removing Console Configuration 1 Power OFF the printer 2 Disconnect the GFI power cord from the printer 3 Disconnect the Mailbox connector cord from the printer 4 Remove the paper stopper ...

Page 265: ... the Mailbox stopper by pressing the button down and pulling out the handle 6 Open Door D Insert the handle in its original position 7 Press the button down and retract the Mailbox stopper 8 With two people lift up the Mailbox and carry it away from the printer Be sure to grasp the handle and support brace as shown above ...

Page 266: ... from the lower stand to remove it 10 Loosen the two screws and remove the two lower stands 11 Reattach the power cord to the printer and power ON the printer 12 Print a Configuration Sheet see page 3 91 and confirm that the Mailbox Collator no longer appears in the upper right section of the Configuration Sheet under Installed Options ...

Page 267: ... Printer Options 6 25 Installing Tabletop Configuration 1 Power OFF the printer 2 Disconnect the GFI power cord from the printer 3 Detach the interface cable 4 Unpack the Mailbox from its two boxes 1 and 2 remove any tape and gather its parts for installation ...

Page 268: ...s Secure with supplied screws 7 Insert the upper stand into the lower stands and snap into place Be sure the upper stand is facing in the correct direction 8 If the Face up Bin is installed remove it Then with two people lower the Mailbox Collator onto the printer Be sure to grasp the handle and support brace as shown above and keep the connecting cord above the printer ...

Page 269: ...Be sure that you have another person helping you perform this step 10 Open Door D and remove all packing tape 11 Press the indicated button and remove the blue haze handle from the Mailbox Collator by pushing the handle down and to the left 12 Insert the handle to the back of behind the Mailbox Collator stopper as shown ...

Page 270: ... Attach the Mailbox connector cord to the printer 15 Reattach the GFI power cord to the printer 16 Power ON the printer 17 Print a Configuration Sheet see page 3 91 and confirm that the Mailbox Collator appears in the upper right section of the Configuration Sheet under Installed Options ...

Page 271: ...Installing and Removing Printer Options 6 29 Removing Tabletop Configuration 1 Power OFF the printer 2 Disconnect the GFI power cord from the printer 3 Detach the interface cable 4 Disconnect the Mailbox connector cord from the printer ...

Page 272: ... Guide 5 Remove the paper stopper 6 Remove the Mailbox Collator handle from the Mailbox stopper by pressing the button down and pulling out the handle 7 Insert the handle in its original position 8 Press the button down and retract the Mailbox stopper ...

Page 273: ...ple lift up the Mailbox and carry it away from the printer Be sure to grasp the handle and support brace as shown above 10 Press the stopper on either side of the upper stand to unlock it then lift it from the lower stand to remove it 11 Remove Tray 2 and remove the brackets Then replace Tray 2 ...

Page 274: ...and away from the Mailbox Collator support base Set the printer down in its new location 14 Reattach the GFI power cord and interface cable to the printer 15 Power ON the printer 16 Print a Configuration Sheet see page 3 91 and confirm that the Mailbox Collator no longer appears in the upper right section of the Configuration Sheet under Installed Options ...

Page 275: ...ing tape 2 Rotate the 50 Sheet Bypass Feeder tray up and detach it from the printer by pulling it UP and OUT 3 Hold the Envelope Feeder horizontally and insert it into the bracket where the 50 Sheet Bypass Feeder was installed Make sure it is securely attached 4 Power OFF and ON the printer 5 Print a Configuration Sheet see page 3 91 and confirm that the Envelope Size item appears in the Tray Menu...

Page 276: ...will be exposed 1 Detach the Envelope Feeder from the printer by pulling it UP and OUT 2 Hold the 50 Sheet Bypass Feeder horizontally and insert it into the bracket where the Envelope Feeder was installed Make sure it is securely attached 3 Power OFF and ON the printer 4 Print a Configuration Sheet see page 3 91 and confirm that the MBF Size item appears in the Tray Menu section of the Configurati...

Page 277: ... s controller board are sensitive to static electricity Before installing or removing the drive discharge static electricity from your body by touching something metal such as the metal back plate on any device plugged into a grounded power source If you walk around before finishing the procedure again discharge any static electricity Never remove the printer controller board while the printer is ...

Page 278: ...arge any static electricity from your body before continuing with the next step 3 Loosen the thumbscrews and pull out the controller board 4 Insert the four support posts as follows A Push the two long posts up through the controller board from the bottom B Insert the two short posts into the holes in the top of the controller board by inserting them at a 45 angle and then rocking them forward ...

Page 279: ...ith the posts and connector then push down on the drive until all four corners latch into place 6 Replace the controller board and tighten the screws by hand 7 Reattach the GFI power cord to the printer 8 Power ON the printer 9 Print a Configuration Sheet see page 3 91 and confirm that the Password Menu appears on the Configuration Sheet ...

Page 280: ...elow to remove the Hard Disk Drive 1 Power OFF the printer 2 Disconnect the GFI power cord from the printer Discharge any static electricity from your body before continuing with the next step 3 Loosen the thumbscrews and pull out the controller board Set it down on a flat surface ...

Page 281: ...m the posts and lift it from the controller board 5 Replace the controller board and tighten the screws by hand 6 Reattach the GFI power cord to the printer 7 Power ON the printer 8 Print a Configuration Sheet see page 3 91 and confirm that the Password Menu no longer appears on the Configuration Sheet ...

Page 282: ...modules and the printer s controller board are sensitive to static electricity Before installing or removing modules discharge static electricity from your body by touching something metal such as the metal back plate on any device plugged into a grounded power source If you walk around before finishing the procedure again discharge any static electricity Never remove the printer controller board ...

Page 283: ...ow the procedure below to install memory 1 Power OFF the printer 2 Disconnect the GFI power cord from the printer Discharge any static electricity from your body before continuing with the next step 3 Loosen the thumbscrews and pull out the controller board Set it down on a flat surface ...

Page 284: ...ill fit only one way 5 Rotate the memory module into its upright position until it clicks into place 6 Replace the controller board and tighten the screws by hand 7 Reattach the GFI power cord to the printer 8 Power ON the printer 9 Print a Configuration Sheet see page 3 91 and confirm that the total system memory has been incremented in the upper left section of the Configuration Sheet ...

Page 285: ...e procedure below to remove a memory module 1 Power OFF the printer 2 Disconnect the GFI power cord from the printer Discharge any static electricity from your body before continuing with the next step 3 Loosen the thumbscrews and pull out the controller board Set it down on a flat surface ...

Page 286: ...it down 45 and lift it out of the socket 5 Replace the controller board and tighten the screws by hand 6 Reattach the GFI power cord to the printer 7 Power ON the printer 8 Print a Configuration Sheet see page 3 91 and confirm that the total system memory has been decremented in the upper left section of the Configuration Sheet ...

Page 287: ...w to install an interface card To install the card you will need either a Phillips head screwdriver or a hex head nut driver These instructions apply to both the 10Base2 Ethernet and the Token Ring Interface Cards The Token Ring Card is illustrated here 1 Power OFF the printer 2 Disconnect the GFI power cord from the printer Discharge any static electricity from your body before continuing with th...

Page 288: ...ut the controller board Set it on a flat surface 5 Use the screw driver nut driver to remove the two screws holding the cover plate on the controller board as illustrated Set the screws and the cover plate aside These screws are the same as the screws packed with the interface card You will not need the cover plate when the card is installed but you should keep it in a safe place in case you remov...

Page 289: ...d Align the pin connector on the rear underside of the card with the pin receptacle in the controller board Align the screw receptacles on the front edge of the interface card with the screw slots on the front of the controller board 7 Gently push on the top rear of the card until the pin connector is firmly seated into the pin receptacle ...

Page 290: ...r board and tighten the thumbscrews by hand 10 Re attach the GFI power cord to the printer Reattach any cables to printer ports 11 Power ON the printer 12 Print a Configuration Sheet page 3 91 and confirm that the proper Network Interface appears on the sheet If the proper interface does not appear on the Configuration Sheet or if an error message appears perform steps 1 through 5 of the next sect...

Page 291: ...er or a hex head nut driver 1 Power OFF the printer 2 Disconnect the GFI power cord from the printer Discharge any static electricity from your body before continuing with the next step 3 Loosen the thumbscrews and pull out the controller board Set it on a flat surface 4 Use the screw driver nut driver to remove the two screws that hold the interface card in place as illustrated Set the screws asi...

Page 292: ...Re install the cover plate on the controller board using the two screws 7 Replace the controller board and tighten the thumbscrews by hand 8 Re attach the GFI power cord to the printer Re attach any cables to printer ports 9 Power ON the printer 10 Print a Configuration Sheet page 3 91 and confirm that the proper network interface is now indicated on the Configuration Sheet ...

Page 293: ...e installing a finisher install the printer and 2 500 Sheet Feeder first using the instructions that came with them Then install the finisher Installation of the finisher requires two people Use caution when moving the printer console and finisher to ensure that they do not tip over Be careful of metal plate edges when installing the finisher ...

Page 294: ...ove the finisher from its box according to the instructions on the finisher box Be sure to slide it off the bottom of the box This operation should be done by two people 4 Remove any tape and packing material Save the carton and packing materials for later use in case you ever need to ship the finisher back to the dealer ...

Page 295: ...place the Transport Cover on the top left side of the printer Make sure the lip on the bottom right side of the transport cover is placed under the connecting edge of the printer If your printer has the Duplex Module installed you do not need to remove it in order to install the Transport Cover 7 Align the tabs on the Transport Cover with the appropriate slots on the edge of the printer as shown T...

Page 296: ...is exposed and parallel to the floor as shown 9 Make sure you install the Emissions Bracket Assembly with the V shaped edge of the bracket seal facing up Attach the Emissions Bracket Assembly to the printer inserting the two thumb screws into the holes as shown and screwing them in ...

Page 297: ...ake sure the Guide Rail is parallel to the front of the printer Do not tip the printer when you attach the Guide Rail brackets 11 At the left side of the printer align the 1 bracket with the third hole from the front lift it over the printer s plastic cover panel and hook its tab in the hole 12 At the right side of the printer align the 2 bracket with the third hole from the front and slide it upw...

Page 298: ...hat it does not tip over 14 Slide the finisher towards the printer until its GFI power cord and connector cable can easily reach the printer easily 15 Fully extend the Guide Rail that is attached underneath the printer and align it with the Guide Rail slot under the finisher Make sure the Guide Rail is completely inserted into the guide rail slot under the finisher and is aligned with the plate an...

Page 299: ...aper Transport with the holes on the top edge of the Transport Cover Be careful of metal plate edges at the base of the finisher as you complete the installation 19 Insert the thumb screw into the hole at the end of the Guide Rail at the base of the finisher and hand tighten it as shown 20 Then push the finisher against the printer Make sure the pins on the Paper Transport are firmly seated into t...

Page 300: ... a Configuration Sheet see Chapter 1 of the Printer User Guide and confirm that the finisher appears in the Installed Options section of the sheet If the finisher does not appear on the Configuration Sheet perform steps 1 through 5 of the next section Removing the Finisher then reinstall the finisher and print another Configuration Sheet If the finisher still does not appear on the sheet contact y...

Page 301: ... finisher from the printer 1 Power OFF the printer Be sure to save all the loose parts from the finisher and the printer 2 Disconnect the printer GFI power cord from the Printer and unplug the finisher connecting cable from the printer 3 Remove the thumb screw from the base of the finisher 4 Unlock the wheels on the finisher ...

Page 302: ... brackets under the Paper Transport and rotate them up into place at the edge of the Paper Transport 7 Lower the Paper Transport so that it hangs against the side of the finisher 8 Free the Guide Rail from the base of the printer console by pushing in the two tabs on the 2 bracket while pushing down on the Guide Rail 9 Remove the Guide Rail from under the printer ...

Page 303: ...gin by lifting the roller guard and rotating the Transport Cover away from the edge of the printer until the connecting tabs pull free 12 Reattach the GFI power cord to the Printer Power ON the Printer 13 Print a Configuration Sheet and confirm that the finisher no longer appears in the upper right section of the sheet If you plan to ship the finisher remove the Staple Cartridge before shipping ...

Page 304: ...Finisher 6 62 System Administrator Guide ...

Page 305: ...Appendix A Printer Specifications A 1 Printer Specifications A p p e n d i x A ...

Page 306: ...inter or 200 000 impressions for 40 ppm printer Nominal Voltage 90 132 V or 198 254 V Nominal Frequency 50 60 Hz Power Consumption Less than 1180 W 110 V or 1243 W 220 V during operation Power Saver mode operational after specified period of not printing 15 30 60 90 120 minutes or Off Noise Level 69 2 dBA during print per ISO 7779 71 8 dBA with High Capacity Feeder Finisher or Mailbox 42 dBA in st...

Page 307: ...emory PCL 5e emulation PCL 6 emulation PostScript 3 Ethernet 10 100BaseT SNMP IEEE 1284 Parallel Interface USB Interface Internet Printing Protocol IPP software HTTP Web Server E Mail Received by Printer Job submission E Mail Sent by Printer Event notification Unidirectional Windows 3 x and Windows 95 98 drivers Internet Printer Administration Embedded HTTP Server CentreWare administration softwar...

Page 308: ...2 500 Sheet Feeder with one 500 sheet tray adjustable and two 1 000 sheet trays Letter Executive or A4 only Duplex Module 10 Bin Mailbox Collator 100 Envelope Feeder Finisher Stapler Token Ring Interface Card 10Base2 Ethernet Interface Card RS 232C Serial Interface Card Bi directional Windows 95 98 and Windows NT 4 0 PostScript drivers over NetWare ...

Page 309: ...pendix B Unique Printer Commands B 1 Unique Printer Commands A p p e n d i x B Overview B 2 Paper Size Selection B 3 Paper Type Selection B 5 Input Tray Selection B 6 Output Selection B 7 PJL Commands B 8 ...

Page 310: ... some unique settings for the printer in the following areas Paper Size see the section Paper Size Selection page B 3 Paper Type see the section Paper Type Selection page B 5 Input Tray see the section Input Tray Selection page B 6 Output see the section Output Selection page B 7 Additional PJL see the section PJL Commands page B 8 ...

Page 311: ...ation for MediaSize Supported Devices A3 297x420mm SEF Ec l27A eA3Paper 5 Trays 1 3 MBF Mailbox Duplex Finisher A4 210x297mm LEF SEF Ec l26A eA4Paper 2 Trays 1 5 MBF Mailbox Duplex Finisher A5 148x210mm LEF Ec l25A eA5Paper 16 Tray 1 MBF Mailbox Duplex Finisher A6 105x148mm SEF Ec l24A eA6Paper 18 MBF B4 JIS 257x364mm SEF Ec l15A eJB4Paper 10 Trays 1 3 MBF Mailbox Duplex Finisher B5 JIS 182x257mm ...

Page 312: ...er COM 10 4 1x9 5 LEF Ec l81A eCOM10Envelope 6 Envelope Feeder MBF Monarch 3 8x7 5 LEF Ec l80A eMonarchEnvelope 7 Envelope Feeder MBF C5 162x229mm LEF Ec l91A eC5Envelope 8 Envelope Feeder MBF DL 110x220mm LEF Ec l90A eDLEnvelope 9 Envelope Feeder MBF Paper sizes for Trays 1 5 are automatically sensed by the tray The paper size for the 50 Sheet Bypass Feeder must be loaded via the Control Panel Ta...

Page 313: ...abels Ec n7WdLabels Labels Bond Ec n5WdBond Bond Recycled Ec n9WdRecycled Recycled Color Ec n6WdColor Color Card Stock Ec n11WdCardStock CardStock User Type 1 Ec n10WdUserType 1 UserType 1 User Type 2 Ec n10WdUserType 2 UserType 2 User Type 3 Ec n10WdUserType 3 UserType 3 User Type 4 Ec n10WdUserType 4 UserType 4 User Type 5 Ec n10WdUserType 5 UserType 5 1 The character following the in the comman...

Page 314: ...H eOptionalTray 130 Tray 1 Tray 4 Ec l20H eOptionalTray1 128 Tray 1 Tray 5 Ec l21H eOptionalTray2 129 Tray 1 Manual MBF2 Ec l2H eManualFeed 2 Envelope Feeder Manual Envelopes MBF Ec l3H eManualEnvelope 131 Envelope Feeder MBF multi sheet Ec l8H eMultiPurposeTray 3 Envelope Feeder Envelope Feeder Ec l6H or Ec l3H or Ec l2H eEnvelopeTray 6 MBF multi sheet mode Auto Select Ec l7H eAutoSelect 1 n a Pa...

Page 315: ...in Ec l2G FACEUP or LOWER or OPTIONALOUTPUTBIN1 Bin 1 Mailbox Ec l4G OPTIONALOUTPUTBIN2 Bin 2 Mailbox Ec l5G OPTIONALOUTPUTBIN3 Bin 3 Mailbox Ec l6G OPTIONALOUTPUTBIN4 Bin 4 Mailbox Ec l7G OPTIONALOUTPUTBIN5 Bin 5 Mailbox Ec l8G OPTIONALOUTPUTBIN6 Bin 6 Mailbox Ec l9G OPTIONALOUTPUTBIN7 Bin 7 Mailbox Ec l10G OPTIONALOUTPUTBIN8 Bin 8 Mailbox Ec l11G OPTIONALOUTPUTBIN9 Bin 9 Mailbox Ec l12G OPTIONAL...

Page 316: ... File Download PJL FSDOWNLOAD Hard Disk Drive Initialize PJL FSINIT VOLUME pathname Hard Disk Drive Directory Create PJL FSMKDIR NAME pathname Line Termination PJL SET XLINETERMINATION value ON OFF Page Size Continue Page Policy PJL SET PAGESIZECONTINUE value IGNORESIZE IGNORETYPE IGNORETYPEANDSIZE Edge to Edge PJL SET XEDGETOEDGE value ON OFF Tray Sequence PJL SET XTRAYSEQUENCE value TRAYMBF TRAY...

Page 317: ...In Ethernet Menu 1 65 In Token Ring Menu 1 79 B Baud Rate Setting 1 54 Bias Transfer Roll BTR Also see Maintenance Kit Bidirectional Setting 1 50 Binary PS Setting In Parallel Menu 1 49 In Serial Menu 1 54 In USB Menu 1 57 C Cancel Job Performing 1 16 CentreWare DP Description 2 2 Features 2 2 Usage Offsetting output 1 115 CentreWare Internet Services 2 4 Config Exec B5 Setting 1 45 Config Legal B...

Page 318: ... In Ethernet Menu 1 62 In Token Ring Menu 1 76 DLC LLC Enable Setting In Ethernet Menu 1 61 In Token Ring Menu 1 75 Downloading Fonts 3 4 Forms 3 4 Macros 3 4 Draft Mode Setting 1 40 Drivers PCL emulation Description 2 5 Features 2 7 PostScript Description 2 6 Features 2 7 Usage Downloading fonts 3 4 Downloading forms 3 4 Downloading macros 3 4 Setting duplex printing 1 121 Setting output destinat...

Page 319: ...x Module 6 13 Removing from Duplex Module 6 14 Removing from printer 6 9 Setting as output destination 1 43 Factory Defaults Resetting to 1 102 Feedrolls Also see Maintenance Kit Finisher 1 123 1 135 Adding staples 4 19 4 20 Bin Capacity 1 127 Installing on Printer 6 51 6 58 Job Offsetting 1 133 Output Timeout 1 134 Paper Output Exception Conditions 1 135 Removing from Printer 6 59 6 61 Stapling P...

Page 320: ...0 Sheet Feeder 6 4 6 6 Interface Card Installing in printer 6 45 6 48 Removing from printer 6 49 6 50 Internet See CentreWare Internet Services IP Address Setting In Ethernet Menu 1 68 In Token Ring Menu 1 82 IP Address Reset Setting In Ethernet Menu 1 67 In Token Ring Menu 1 81 J Job Menu Description 1 15 Items Cancel Job 1 16 Form Feed 1 16 Restart Printer 1 16 Job n Delete 1 19 Job n Print 1 18...

Page 321: ...u See Main Menu Novell Menu See Novell Menu Parallel Menu See Parallel Menu Password Menu See Password Menu PCL Menu See PCL Menu Print Menu See Print Menu Reset Menu See Reset Menu Serial Menu See Serial Menu Setting options 1 10 1 11 System Menu See System Menu Token Ring Menu See Token Ring Menu Tray Menu See Tray Menu USB Menu See USB Menu N NDS Context Setting 1 95 NDS Tree Setting 1 94 NetBE...

Page 322: ...le 5 33 5 34 From Area B 5 37 From Area C 5 37 From Area D 5 38 From Duplex Module 5 42 From Tray 5 5 41 Paper Size Setting 1 37 Paper Type Setting 1 37 Parallel Menu 1 47 Description 1 47 Items Bidirectional 1 50 Binary PS 1 49 Parallel PDL 1 49 Port Enable 1 48 Port Timeout 1 48 Parallel PDL Setting 1 49 Password Menu 1 17 Description 1 17 Items All Jobs Delete 1 19 All Jobs Print 1 18 Job n Del...

Page 323: ...Menu Map 1 98 PCL Font List 1 98 PostScript Font List 1 98 Restart Printer 1 100 Test Print 1 99 Print quality problems 5 43 5 50 Printer Drivers See Drivers Maintenance 4 1 4 23 Also see Maintenance Kit Cleaning the printer 4 21 4 23 Specifications A 2 A 4 Troubleshooting See Troubleshooting Unique printer commands See PCL commands PJL commands Printer drivers See Drivers Proof jobs Creating 3 11...

Page 324: ...nt Printing 1 99 Token Ring Description 1 72 Token Ring Menu 1 72 1 73 Items AppSocket Binary PS 1 79 AppSocket Enable 1 78 AppSocket PDL 1 79 Default Gateway 1 84 DLC PDL 1 76 DLC LLC Enable 1 75 HTTP Enable 1 80 IP Address 1 82 IP Address Reset 1 81 LAA 1 87 LPR Banner 1 74 LPR Binary PS 1 76 LPR Enable 1 74 LPR PDL 1 75 NetBEUI Binary PS 1 78 NetBEUI Enable 1 77 NetBEUI PDL 1 77 Port Timeout 1 ...

Page 325: ... Binary mode 1 57 USB Menu 1 55 Description 1 55 Items Binary PS 1 57 Port Enable 1 56 Port Timeout 1 56 USB PDL 1 57 USB PDL Setting 1 57 X XIE Setting 1 41 Numerics 10 bin Mailbox Collator Bin capacity 1 120 Bin selection 1 43 Control Panel settings 1 43 Installing on printer Console configuration 6 18 6 21 Tabletop configuration 6 25 6 28 Removing from printer Console configuration 6 22 6 24 Ta...

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