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Xerox Document Centre Reference Guide

Page 15 - 3

15. Pro

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lem

Solvi

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g

Calling the Welcome Center

If you are experiencing difficulty with your Document Centre,
check the suggestions in the following Table of

Troubleshooting

Tips

to see if you can solve the problem before contacting the

Welcome Center. You might be able to resolve the situation quickly.
If the difficulty persists, contact the Xerox Welcome Center. The
Welcome Center telephone number is conveniently located on the
Machine Information screen.

The Welcome Center will want to know the following information:
The nature of the problem, the Machine Serial number, the fault
code if any, and the name and location of your company.

NOTE

If you require assistance from the Welcome Center, contact them at
the following phone number.

USA (800)

821-2797

Canada

(800) 939-3769

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Summary of Contents for Document Centre 240

Page 1: ...ocument Centre ST Document Centre DC Q u i c k R e f e r e n c e S e e b a c k c o v e r Xerox Document Centre 470 DC ST 460 DC ST 265 DC ST 255 DC ST 240 DC ST Reference Guide February 2000 701P34115...

Page 2: ......

Page 3: ...plies In the USA Calling for Service and ordering Replaceable Units 1 800 821 2797 USA Ordering Supplies 1 800 822 2200 USA In Canada Calling for Service 1 800 939 3769 Canada Ordering Supplies and Re...

Page 4: ...tion pour lesquelles Xerox Canada lt e d tient des permis d utilisation The Document Centre ST model includes an implementation of LZW licensed under U S Patent 4 558 302 Product names used in this gu...

Page 5: ...Software Consortium DHCP nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission This Software Is Provided By...

Page 6: ...quipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one o...

Page 7: ...will be advised of your right to file a complaint with the FCC 4 If the telephone company requests information on what equipment is connected to their lines inform them of A the telephone number this...

Page 8: ...airs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier Any repairs or alterations made by the user to this equipment or equipment malfunct...

Page 9: ...nd Silver Certificates l Treasury Notes and United States Bonds l Federal Reserve and Federal Reserve Bank Notes l Certificates of Deposit l National Bank currency l Fractional Notes l Paper money and...

Page 10: ...sses or insignias carried by military or Naval personnel or by members of the various Federal Departments and Bureaus such as the FBI and Treasury unless the photograph is ordered by the head of such...

Page 11: ...Ozone Information 1 4 Laser Safety 1 5 Operational Safety 1 6 Safety Extra Low Voltage Approval 1 8 2 Start Here 2 1 Terms and Typeface 2 2 Default 2 2 Image Orientation 2 2 Paper Orientation 2 2 Int...

Page 12: ...iagram 3 2 Document Feeder and Scanner 3 3 Document Glass 3 4 Paper Trays Trays 1 4 3 5 Paper Tray Management System 3 5 Auto Tray Switching 3 6 Bypass Tray Tray 5 3 7 High Capacity Feeder Tray 6 3 8...

Page 13: ...g 4 17 Using Bound Originals with Build Job 4 18 Copying both pages to one side of a Sheet 4 18 Edge Erase 4 19 Original Input 4 20 Auto 4 20 Manual Platen Input 4 21 Mixed Size Originals 4 22 Image S...

Page 14: ...TMF 5 9 End DTMF 5 9 Phone List 5 10 Resolution 5 11 Sides Scanned 5 11 More Fax Features screen 5 12 Image Quality 5 13 Delayed Send 5 14 Original Input 5 15 Auto 5 15 Manual Platen Input 5 15 6 Netw...

Page 15: ...1 System Management Tools Overview 9 2 Tools Screen 1 System Settings 9 3 Tools Screen 1 Screen Defaults and Auditron Administration 9 4 Tools Screen 1 Feature Defaults and Network Connectivity 9 5 T...

Page 16: ...ng 9 27 Relative Humidity Adjustment 9 28 Display Options 9 29 Image Rotation 9 30 Contention Management 9 31 Single Job Mode 9 32 Output Options 9 33 Thin Stapled Sets 9 33 Out Of Staples Option 9 34...

Page 17: ...Test 9 52 Echo Tests 9 53 Network Connectivity Test 9 54 Customer Software upgrade 9 55 Upgrading Machine Software 9 55 10 Tracking Usage 10 1 Auxiliary Accounting Devices 10 2 Installing an Auxiliar...

Page 18: ...etwork Accounting 10 23 EQUITRAC System 4 OfficeTracTM Software Overview 10 27 Setting up your site 10 27 Setting up Accounts 10 29 Generating Reports 10 30 11 Sixth Sense 11 1 Connecting the Telephon...

Page 19: ...ng Types of Common Stock 13 11 Document Feeder Paper Stock information 13 13 Paper Loading Storage and Handling 13 15 14 Machine Maintenance 14 1 Power On Procedures 14 2 Power Off Procedures 14 3 Mac...

Page 20: ...x Xerox Document Centre Reference Guide...

Page 21: ...nation and approval and compliance to established environmental standards Please read the following instructions carefully before operating the machine and refer to them as needed to ensure the contin...

Page 22: ...sible 3 Use the power cable that is supplied with your Document Centre Do not use an extension cord or remove or modify the power cord plug 4 Plug the power cable directly into a correctly grounded el...

Page 23: ...presentative to correct the problem l The Document Centre emits unusual odors or makes unusual noises l The power cable is damaged or frayed l A wall panel circuit breaker fuse or other safety device...

Page 24: ...safe limits The minimum cubic requirements are listed below To determine if the room has the required volume to meet the ozone requirement the length of the room multiplied by its width and height sh...

Page 25: ...osure The Document Centre complies with international safety standards and is certified as a Class 1 Laser Product With specific regard to lasers the equipment complies with laser product performance...

Page 26: ...pplied with the equipment l Always exercise care when moving or relocating the equipment Please contact your local Xerox Service Department to arrange relocation of the machine to a location outside o...

Page 27: ...l Never attempt any maintenance function that is not specifically described in the Document Centre documentation l Never remove any covers or guards that are fastened with screws There are no operato...

Page 28: ...lations All system ports meet the requirements for Safety Extra Low Voltage SELV circuits for connection to customer owned devices and networks Additions of customer owned or third party accessories t...

Page 29: ...ntre ST copier printer system and the Document Centre DC digital copier This Reference Guide also includes a detailed listing of the factory default settings and problem solving tips Load your origina...

Page 30: ...es of the paper are across the top and bottom and the long edges are on each side l Short Edge Feed SEF The long edges of the paper are across the top and bottom and the short edges are on each side N...

Page 31: ...y affect a task For example NOTE Changing the defaults will affect every subsequent job If you have a series of jobs that use the same programming features consider using the Stored Programming featur...

Page 32: ...User Guide provides information and instructions about using the features of the machine to perform copying tasks l The Help system provides you point of need information At the Workstation for ST Mo...

Page 33: ...tions that extend the capabilities of the Document Centre family These solutions include l Fax The ability to scan an image at the Document Centre and Fax it through a Local Area Network connection l...

Page 34: ...ions on making copies refer to the User Guide What are System Management Tools The Tools function is specifically intended to be used by the Machine Administrator to customize the machine to a specifi...

Page 35: ...is chapter provides an overview of the Document Centre which is intended to help you to understand basic machine operations and components This chapter provides a comprehensive discussion of the follo...

Page 36: ...your originals once using the Document Feeder or Use the Document Glass underneath the cover to scan originals that will not feed through the Document Feeder Touch the Screen to make your copy selecti...

Page 37: ...not feed transparencies or glossy photos through the Document Feeder Use the Document Glass to avoid damaging these types of originals Scanner The scanner creates an electronic image of the document...

Page 38: ...e Document Feeder the scan bar underneath the Document Glass will move to align the left edge of the Document Feeder Scanning Area As originals are fed the scanner will capture the images NOTE It is i...

Page 39: ...ting of acceptable stock and paper sizes orientations and weights NOTE To achieve the maximum printing speed paper should be loaded LEF in the paper trays whenever possible Paper Tray Management Syste...

Page 40: ...allows anyone to adjust the size of the paper stock that can be loaded in that tray The system will not display the type and color of the stock and will assume it to be the standard default stock whic...

Page 41: ...andard weight 20 pound stock If using a heavier stock use fewer than 50 sheets The Bypass Tray can also hold non standard size and weight paper such as transparencies labels covers index and bond pape...

Page 42: ...b 8 5 x 11 inch Long Edge Feed LEF paper The High Capacity Feeder can feed only 8 5 x 11 inch or A4 LEF paper and cannot be adjusted to hold any other sizes or orientations Reloading Paper Open the co...

Page 43: ...chapters pertaining to these functions l Job Status Allows you to view and manage jobs that are or have been queued into the system Refer to Chapter 7 Job Status for more detailed information l Machi...

Page 44: ...re selection on the Touch Screen l Clear All Clears any selections and resets the Features Pathway to its default setting It does not delete jobs from the Job Queue reset languages or exit Help If you...

Page 45: ...opies send a fax or perform a network scanning job press the Features button Press the Fax Network Scanning or Copy buttons on the Touch Screen to access these features l Job Status Pathway To check o...

Page 46: ...stapling of thin sets is satisfactory the machine stops after producing between 30 and 50 sets of 2 15 sheets to allow you to unload the machine It automatically resumes printing after it is unloaded...

Page 47: ...g Catch Tray The Offsetting Catch Tray is available on the Document Centre 460 255 240 DC or ST Output is delivered face down in offsetting sets The Offsetting Catch Tray holds a maximum of 250 sheets...

Page 48: ...esigned for restapling originals and can also be used as an off line stapler The Convenience Stapler can handle a maximum of 50 sheets of 20 lb paper It contains a cartridge that holds 5000 staples Th...

Page 49: ...set and contains other selections More Copy Features Tab provides access to three additional tabs Network Scanning Refer to Chapter 6 Fax Refer to Chapter 5 The Basic Copying Tabprovidesaccess to the...

Page 50: ...ic Copying Tab is the default screen for the Features Pathway It contains the most commonly used features including l Output l 2 Sided Copy l Reduce Enlarge l Paper Supply The sections of this chapter...

Page 51: ...ollated output is delivered to the tray as defined by the System Administrator Stapling options If your Document Centre is equipped with a Finisher you will see the stapling options otherwise stapling...

Page 52: ...wo single sided originals the image from the first original would be on the first side of the copy and the image of the second original will be on the second side of the copy l 2 2 Sided Use this opti...

Page 53: ...es so that the copy reads in a head to toe manner similar to a calendar type orientation The Document Centre can rotate images except 11 x 17 inches If you want to rotate this size set the reduction o...

Page 54: ...l and the size of the selected output paper The Auto selection cannot be used with the Auto Paper selection If Auto is selected and then Auto Paper is selected a message will appear indicating that th...

Page 55: ...ercentages of reduction or enlargement from 25 to 200 designed for resizing to common document sizes when copying from the Document Feeder Touch the setting of your choice Entering numbers from the ke...

Page 56: ...the original image to fill the output stock using different percentages in the X and Y directions if necessary X 78 Y 100 preselect This selection automatically reduces the X dimension of the output...

Page 57: ...d to use one of the following standard sizes with the default type and color 8 5 x 11 inch 8 5 x 14 inch or 11 x 17 inch If Standard Size Required is not active or if the image is not one of the stand...

Page 58: ...he text next to the feature button called a Job Review Summary reflects the current settings for that feature A checked box indicates that this feature has been modified from its initial default setti...

Page 59: ...obs run on the machine It is designed to provide high quality copies of originals that contain a mixture of text graphics and pictures l Text Use this option if your original contains only text or lin...

Page 60: ...side show through Background Suppression Background Suppression is automatically selected when any Original Type other than Photo is selected Background Suppression automatically reduces or eliminates...

Page 61: ...Use the scroll buttons to adjust the sharpness values from sharper to softer after you view your output High sharpness settings provide the sharpest text and lines but increase the likelihood of moir...

Page 62: ...d Suppression On This factory default setting suppresses the background from originals on colored or gray paper It can also be used to suppress paste up lines pencil marks backside show through or lig...

Page 63: ...reen Auto This factory preset is the best mode for most originals and avoids the risk of copy quality blotches on the output However Pictures and solid areas may appear more grainy Contrast Low The lo...

Page 64: ...with the Book Binding Mark on the front edge of the glass l When an original is placed on the front edge of the glass any information within 0 25 inches of the bottom edge of an original placed will b...

Page 65: ...to 2 0 inches with the erased amounts divided equally between both pages Bound Originals and 1 to 2 sided copying To use this feature with 1 to 2 sided copy select the 1 to 2 sided copy option then se...

Page 66: ...ument Glass If you use Auto the machine will find your original and make the necessary adjustments to the image to fit it onto a single sheet of paper Both Left Right Both Original Input What to do Ou...

Page 67: ...of the four edges independently The default is 0 1 inches Make your selections using the scroll arrows Use 0 7 inch on the appropriate edge to erase drill hole marks from your copies For both Border E...

Page 68: ...s scanned using the Document Glass When originals are scanned from the Document Glass and you have selected an auto feature such as Auto Paper Auto or Auto Center the system will scan the original twi...

Page 69: ...ssumed to be registered at the left rear corner of the Document Glass Use this feature to scan l originals with dark edges that are difficult for the machine to detect l transparency originals Bound O...

Page 70: ...e The originals must all have the same width and must be fed from the Document Feeder If valid sizes are not scanned a warning message will appear and the job will be deleted NOTE If the system displa...

Page 71: ...es of US document size combinations are as follows l 8 5 x 11 inch SEF and 8 5 x 14 inch SEF l 8 5 x 11 inch LEF and 11 x 17 inch SEF Scanning time for one sided originals is significantly slower than...

Page 72: ...reduced Margin Shift screen pictured above allows you to create a binding edge The image can be adjusted up or down on the page and or shifted to the right or left Use the scroll buttons to adjust the...

Page 73: ...Format Tab you will find features that produce different options for the finished output The following features are located in Output Format l Transparencies l Booklet Creation l Multi Up l Covers l I...

Page 74: ...gle sided on transparency stock and collated with no stapling if dividers are selected You can only set the quantity to one when using this feature Dividers You have three options for Transparency Div...

Page 75: ...on that produces booklets that read either left to right or right to left NOTE You must input your originals LEF and use output paper that has an SEF orientation Refer to the illustration below to see...

Page 76: ...ure Select the button that identifies to the machine how your original images are oriented There must be one original for each image Select the desired number of Rows and or Columns from 1 to 6 The ac...

Page 77: ...The Output Cover Images button allows you to select blank 1 sided 2 sided or 2 sided with the second side rotated The Cover Stock button allows you to select the tray in which you have loaded the cove...

Page 78: ...ded covers to place the first two images of your original set on the front and back side of the cover The back cover will be based on the last two images in the job l Select 2 Sided Rotate side 2 to r...

Page 79: ...elow this option changes the direction of the original image creating a mirror of the original This option is primarily used to transpose the position of a graphic Negative Image Some originals have a...

Page 80: ...Use the Job Assembly tab to combine multiple documents into a single job produce a sample set of a job before printing large quantities or storing the programming of up to 10 jobs These features incl...

Page 81: ...ge job After the first segment is scanned the End Build Job button will appear You cannot modify the programming of a segment after it is accepted The entire job must be resubmitted Program and scan e...

Page 82: ...rint out one complete set and then place the remaining job on hold in the Job Queue Access the job queue by pressing the Job Status button then touch your job on the screen to access an additional scr...

Page 83: ...rmation message will ask you if you want to overwrite the existing programming in that location If you choose to overwrite the new programming will be stored in that location Every time you use this a...

Page 84: ...Page 4 36 Xerox Document Centre Reference Guide Notes...

Page 85: ...nt Centre and receipt of incoming fax files to be printed on the Document Centre Coupling the Document Centre s rapid 1 or 2 sided scanning capability with an enterprise wide Network Fax software solu...

Page 86: ...chine meets the minimum requirements and to make any required upgrades to your machine 2 Enable the Faxing option on the Document Centre A Xerox technician will install any required hardware or softwa...

Page 87: ...ill find fax jobs to send To set the repository 1 Go to the Tools Pathway and navigate to the Fax Repository Setup screen 2 Select your filing protocol 3 Enter the correct information Enter the Login...

Page 88: ...es Pathway Load your originals to display the Fax button The Touch Screen will automatically display the Features Screen when originals are loaded Feature Screen displayed after originals are loaded a...

Page 89: ...e been added Press the Send List button to view the list of destination phone numbers You can also use the Phone List to add preprogrammed numbers to the Send List Refer to page 5 10 Use the Dial Paus...

Page 90: ...dd to Send List Send List Selection The Document Centre allows you to send a fax to multiple locations To send a Fax to multiple locations you simply have to build a list of destination telephone numb...

Page 91: ...a button on the keypad Dial Pause This character provides a 3 second pause in dialing This pause gives the Document Centre time to switch from an inside line to an outside line during automatic dialin...

Page 92: ...card number required for a call simply use the mask data character In this example the slashes mask a 5 digit charge code Example 9 5555555 the information between the slash symbols is masked Passwor...

Page 93: ...press 1 or some other designated character if you are calling from a touch tone phone When the designated character is selected the system switches from pulse to tone Local ID Character Check This may...

Page 94: ...e Basic Faxing Screen enter the telephone number using the keypad 2 Press the Phone List button Although the telephone number you just entered will disappear from view it is still stored in memory 3 P...

Page 95: ...s It requires less communication time but does not produce the best image quality for graphics and photos Fine 200 x 200 dpi Is recommended for line art It produces output with a resolution between su...

Page 96: ...Reference Guide More Fax Features screen The More Fax Features tab contains specific features to modify a fax Simply touch the tab to display options for l Image quality l Delaying transmission l Spec...

Page 97: ...s high quality lithographic images or continuous tone photographs with text and or graphics l Photo This option is specifically designed to copy only continuous tone photographs or printed halftone or...

Page 98: ...time zone To use the Delayed Send feature 1 Load the original 2 Touch the More Fax Features tab on the first Fax screen 3 Touch the Delayed Send button 4 Touch the Specific Time button 5 Use the Keypa...

Page 99: ...en originals are scanned from the Document Glass with the cover open the system will scan the original twice The first scan is a prescan to determine the size and location of the original The second s...

Page 100: ...Page 5 16 Xerox Document Centre Reference Guide Notes...

Page 101: ...led faxed or distributed through email The scanned document is converted to either a single page or multi page digital document such as TIFF file and stored electronically on a TCP IP or NetWare file...

Page 102: ...how to use the Xerox CentreWare applications such as the CentreWare Network Scanning software and how to create Distribution Templates PaperPort TextBridge Pro and Document Centre Image Retriever manu...

Page 103: ...ides Scanned l Image Quality l Resolution Scrolling through the Template List l To quickly get to a specific page in the Template list use the keypad to identify the page number then select the pound...

Page 104: ...nternet at www centreware com or www xerox com Templates can also be created or changed using Internet Services Refer to the Internet Services Guide for more information If the template has been recen...

Page 105: ...ace it on the Document Glass 2 Touch the Network Scanning button 3 Select a template that contains the destination and other settings for your scan job from the Template List 4 If you require addition...

Page 106: ...are two types of templates l Template names starting with the symbol are templates that currently reside at the machine These templates have been created using Internet Services l Templates without t...

Page 107: ...you to select which sides will be scanned You can choose from 1 sided 2 sided or 2 sided Rotate Side 2 It also allows to you orient your scanned image to better facilitate processing by applications u...

Page 108: ...e line art l Halftone Photo Use this option if your original is from a magazine or other source that contains high quality lithographic images or continuous tone photographs with text and or graphics...

Page 109: ...best results Original Input This feature should be used when scanning from the Document Glass if you have hard to detect originals l Auto Automatically detects the size of the original If scanning fr...

Page 110: ...ng Services Template utility are stored Press the Template Pool Settings button for additional options If you are using the FTP filing protocol you will be able to enter the Login Server and Path loca...

Page 111: ...you are using the FTP filing protocol you will be able to enter the Login Server and Path location If you are using the NetWare Filing protocol you will be able to enter the Login Server and Volume Pa...

Page 112: ...Page 6 12 Xerox Document Centre Reference Guide...

Page 113: ...is in the process of completing The job queue can display up to 50 jobs You can alter the sequence if necessary by promoting or deleting jobs in the queue How does the machine know whether to print a...

Page 114: ...age at a time use the up and the down arrow keys All copy jobs will have a Job Name of Copy Job followed by a number The owner is identified as Local User Print Job owners will be identified by name C...

Page 115: ...job is waiting to use printer resources Pending The print job has not yet been formatted Formatting The machine is converting the job into printable format Transferring The electronic file is transfe...

Page 116: ...cessed or currently being printed l All Incomplete Jobs All jobs that are waiting to be processed or currently are being printed l Completed Printing Jobs All print or copy jobs that are printed or ha...

Page 117: ...to the top of the Job Queue Print jobs must be formatted before they can be promoted The promoted job will move near the top of the Job Queue There must be more than 10 images and several jobs ahead o...

Page 118: ...ment Centre Reference Guide Required Resources The Required Resources button shows the size type and color of the stock required to print the job It also details whether the paper stock required is lo...

Page 119: ...lies Typically you will use the Machine Status button to check the following l Determine the status of the paper trays and how they are configured l Identify any faults listed l Determine the billing...

Page 120: ...ge 8 2 Xerox Document Centre Reference Guide Machine Information Tab This screen provides access to the information listed below l Machine Details l Paper Tray Status l Billing Counters l Print Report...

Page 121: ...e Basic system information is required when you call the Welcome Center for customer support and is found here l The Customer Support Number The Welcome Center l Machine Serial Number l System Configu...

Page 122: ...cates that paper for the current job is being fed from this tray l Waiting indicates that the required paper for the current job is loaded in this tray but the tray is not currently feeding paper l Fa...

Page 123: ...g Counters vary depending on your billing plan and configuration Select the Display Current Billing Counters button to view the current number and types of images your machine has produced This inform...

Page 124: ...ocument Centre Reference Guide Print Reports Press the Print Call for Service Report button to generate a printed report This report contains specific information that will be helpful when reporting p...

Page 125: ...to diagnose system problems l The All Faults selection presents a scrolling list of all active faults that are currently detected by the machine l Active Messages contains a numeric list of codes eac...

Page 126: ...s an approximation and is a calculation based on your daily volume When the Xerographic and Fuser modules need to be reordered or replaced a message will appear on the Touch Screen The Machine Adminis...

Page 127: ...ter provides information about each Tools screen and function This section contains screens from a fully featured Document Centre This includes Printing scanning faxing Network Accounting and telephon...

Page 128: ...m Xerox To enter Tools press the Access button located on the upper right hand corner of the User Interface and enter the password of 1111 If you have an ST Model Select Go to Tools On a DC model with...

Page 129: ...e Presets DC machines l Configuration Report ST machines Screen 2 See page 9 9 l Measurements l Document Scanner Size Sensing l Relative Humidity Adjustment l Display Options l Reduce Enlarge Presets...

Page 130: ...the machine display either incomplete or completed print jobs or change the language of the Touch Screen display Access and Accounting l Internal Auditron Setups l Auxiliary Interface Setups l Network...

Page 131: ...fit your environment Connectivity and Network Setup ST models only l Parallel Port l Physical Media l Network Setup Refer to page 9 39 The System Administrator uses this feature to make the correct ne...

Page 132: ...page 11 3 This is where you setup the Remote Data Transfer information or Sixth Sense Machine Tests Refer to page 9 47 Allows access to machine diagnostics to assist you in identifying machine proble...

Page 133: ...tains the screens where you setup the Network Scanning repository Fax Repository Settings Refer to page 5 3 This selection allows you to setup the location where the Faxes sent from the Document Centr...

Page 134: ...uch Screen Time and Date Refer to page 9 21 Set the time date and the display format Timers Refer to page 9 22 Set the time interval when the machine will return to a default selection after use print...

Page 135: ...books or creating booklets that read either left to right or right to left Reduce Enlarge Presets Refer to page 9 25 Sets the presets on this screen in ST models displayed on the Basic Copying Tab an...

Page 136: ...feature that separates printed sets within a job Controls what happens when stapled sets are selected and the machine runs out of staples Options are to continue and to produce unstapled sets or hold...

Page 137: ...matically detect this l Color The color of the paper stock loaded in the tray e g red yellow or clear l Type Describes exactly what type of media is loaded in the tray e g letterhead hole punched or t...

Page 138: ...an be selected automatically when Auto Paper is selected If this feature is Off any paper on which the entire image will fit can be used l Paper Substitution allows the automatic substitution of US an...

Page 139: ...nges the type and color through a pop up screen that appears after a tray is closed A Dedicated tray requires that the same paper always be used in this tray The Machine Administrator assigns the pape...

Page 140: ...uto Selection This selection enables the Auto Tray Switching feature which makes the tray and its pre programmed contents available when Auto Paper is selected at the machine or a tray is selected in...

Page 141: ...sed and the Change Stock Size and Change Description buttons will not be selectable The stock size orientation type and color for each tray is displayed on this screen To select a tray touch the tray...

Page 142: ...for ST model machines When Auto Paper is selected on DC model machines and the machine encounters a situation where Auto Tray Switching can be used the machine will use only trays that are loaded wit...

Page 143: ...may occur because the physical dimensions of the paper sizes are different This feature is especially useful when printing electronic documents originating in areas that use a different standard pape...

Page 144: ...t is the same size as the output image and Standard Size Required is On the job will not be printed The user will be instructed to load the required paper size select a different paper or Reduction En...

Page 145: ...tone will ring for example when an incorrect Touch Screen or User Interface selection has been made l The Selection tone will ring for example when the machine accepts your selection This screen allo...

Page 146: ...ical display buttons and the control settings As you adjust the control settings the display of typical buttons will change to reflect the current setting The brightness settings are adjusted in incre...

Page 147: ...ear NOTE The machine does not adjust itself automatically for Daylight Savings Time Greenwich Mean Time Offset This option allows you to synchronize the time stamp of several geographically dispersed...

Page 148: ...he default time is 30 seconds Incomplete Scan controls the time interval between a job that is only partially scanned into memory and its deletion from memory This occurs when a job is partially scann...

Page 149: ...report is also available by pressing the Print Configuration Report button shown on the screen above The configuration report contains information about the setup of the Document Centre This informati...

Page 150: ...us of Network Fax jobs These sheets will describe the status of the Network Fax job as it travels between the Document Centre and the Network fax server Error Sheets This feature allows you to generat...

Page 151: ...re found when the More option under the Basic Copying Tab Reduction Enlargement is pressed Basic Copy Presets This screen controls the options that appear on the initial copy screen NOTE To change the...

Page 152: ...selected the increments will generally be 0 1 inches Some common sizes such as US Letter 8 5 x 11 inch will be displayed in inches even though the display is set for mm Metric sizes such as A4 will be...

Page 153: ...t one of the default sizes a loss of image or dark edges may occur If this is the case follow the instructions listed on page 12 18 to redefine a size zone This page also contains a complete listing o...

Page 154: ...he factory default for a machine with a Finisher is Low Decurling For machines with an Offsetting Catch Tray the setting is High Decurling This setting normally does not require adjustment NOTE If you...

Page 155: ...cuments where the reading sequence may be either right to left or left to right Tools Screen 1 System Settings 1 More How to get here System Settings 2 Display Options System Settings Bound Originals...

Page 156: ...or multiple job types For example l Reduce SEF 8 5 x 14 inch or 11 x 17 inch originals and rotate the reduced image 90 degrees onto 8 5 x 11 inch LEF paper This eliminates the need to load and use SEF...

Page 157: ...output before a print job To change the priority setting use the scroll bars to ensure the type of job copy or Print you want to print first has the lower number The wide range 1 16 is reserved for f...

Page 158: ...lowing one copy job at a time You can program ahead but each job must be completed before the system will scan the next job NOTE This feature is available on digital copy models only How to get here O...

Page 159: ...tton allows you to change the following l The number of sheets the machine will consider as a thin stapled set l The number of thin stapled sets that will be produced before the machine will automatic...

Page 160: ...hing device that contains two output trays the top and main tray This feature allows you to select the destination of non stapled jobs This includes Copy Print and Fax jobs For example using this feat...

Page 161: ...l of the black circles left when copying originals that have punched holes Originals must be placed in the Document Feeder and the Electronic Hole Removal feature must be enabled Tools Screen 1 System...

Page 162: ...when Clear All is pressed NOTE Changing the defaults will affect every job If you have a series of jobs that use the same programming features consider using the stored programming features To change...

Page 163: ...options are Features Machine Status Job Status l The Job Status Default controls which type of jobs in the Job Status Queue will be viewed as a default The choices are All Incomplete Jobs or All Comp...

Page 164: ...are made It is not available on the DC model To access the connectivity settings see the following page To take the machine offline simply press the Offline button and wait a few moments The machine w...

Page 165: ...se this option to make network settings It is not available on the DC model Your System Administrator will need to access these screens to place the machine on the network NOTE Any changes to these se...

Page 166: ...s screen allows you to set the lead time for the appearance of the warning messages indicating that a Replaceable Unit needs to be reordered or replaced You can set the time between 2 and 5 days for t...

Page 167: ...ton 3 Select More to access the second tools screen 4 Select Supplies Management 5 Select Feed Roll Cartridge Replacement The following screen should appear This screen must be showing to reset a Feed...

Page 168: ...on the screen and using the keypad to enter the desired value Ensure that the box has a black background otherwise it cannot be accessed by the keypad Press the Save button to exit the screen and sav...

Page 169: ...tomatically when a User Interface button or the Touch Screen is touched Table 1 DC Model Default Power Saver Timer Values Standby to Low Power Low Power to Off 470 460 265 255 DC Factory Default 15 mi...

Page 170: ...o be used with the cover closed If a gray cover is installed this button must be changed to gray Optional Services After any of the optional network services Scan Network Fax or Network Accounting are...

Page 171: ...stomer Call Center Use this button to change the customer support telephone number displayed on the Machine Details Screen Disk Finisher Setup If you add a finisher different than the one initially in...

Page 172: ...ff switch to boot the machine With a warm reboot power is not lost to the fuser and Xerographic module thereby reducing the time needed for the machine to return to full functionality On DC models cop...

Page 173: ...ser Interface Tests l Video Path Diagnostics Test l Echo Test ST models only l Network Connectivity Test ST models only l Remote Testing Access for Network Controller ST models only NOTE Run these tes...

Page 174: ...with the Xerographic System Each test produces a pattern or patterns that can be used to evaluate the printing capability of a particular aspect of the Xerographic System Image Quality Patterns The I...

Page 175: ...Quality This selection allows you to manually initiate the Xerographic Routine This routine can take from 4 to 20 minutes depending upon the conditions of the Xerographic System Tools Screen 1 Tools...

Page 176: ...ctions Information and instructions for each of these diagnostic tests are provided on the User Interface after the individual test button is selected Tools Screen 1 Tools Screen 2 Machine Tests How t...

Page 177: ...orrectly Video Memory Test Tests the video memory to isolate video quality problems Communications Self Test Use this test to determine if the User Interface is communicating correctly with the rest o...

Page 178: ...process of moving the digitized image to the Xerographic module To activate this test press the Video Path Diagnostics button and follow the instructions displayed on the User Interface Tools Screen 1...

Page 179: ...s System Tools Echo Tests Use this option to perform an echo test which tests the electronic pathway from the machine to the network It is not available on DC Models Tools Screen 1 Tools Screen 2 Mach...

Page 180: ...Network Connectivity Test Use this option to test the network connectivity of the machine It is not available on DC Models Tools Screen 1 Tools Screen 2 Machine Tests How to get here Machine Tests Mor...

Page 181: ...d with the ST models This type of upgrade is also independent of adding the software options of Network Fax Network scanning and Network Accounting Upgrading Machine Software To successfully complete...

Page 182: ...Page 9 56 Xerox Document Centre Reference Guide Notes...

Page 183: ...is feature provides copy management capability There is additional software available to remotely retrieve the usage data It can then be exported into a database or spreadsheet application for further...

Page 184: ...ument Centre as illustrated below The external device interface is located on the back of the machine in a recessed area as indicated below Connect the device to the P7 jack as indicated 3 After the d...

Page 185: ...count is changed before the copies are printed To charge copies to the correct account only use the program and scan ahead capability of the Document Centre with jobs that will be charged to the same...

Page 186: ...e time interval between when a job requires additional credits and the job is automatically deleted from the job queue When you press the Job Timer button another window will appear You can disable th...

Page 187: ...her screen will appear displaying Enable and Disable buttons When the feature is disabled the system will register single meter counts on all output regardless of sheet size Print Job Control This opt...

Page 188: ...data collection and account setup tasks the Document Centre documentation kit contains a software program that allows you to collect and modify data using a PC with either a direct or remote connecti...

Page 189: ...it General account number Copies will be charged to the General Account rather than the User Account Users with access to the General Accounts can access all the General Accounts Anyone can use the ma...

Page 190: ...clients Planning User Accounts The User Accounts can represent individuals or work groups Each user account will have a unique user number assigned If you decide to use General Accounts decide which...

Page 191: ...projects or clients Remember a User Number with General Account access rights is needed to access General Accounts Develop a matrix that identifies the General Accounts and their purpose for example G...

Page 192: ...nt Centre how many User and General Accounts to create You do not have to use all the created accounts Each User Number uses a portion of memory with User Accounts requiring slightly more memory than...

Page 193: ...kup for the Auditron Administrator This individual should be identified and trained by the primary Auditron Administrator to manage the system when required The User Account assigned to the backup Adm...

Page 194: ...g Screen 2 Press the Internal Auditron Setup button If it is not selectable press the Authentication button then press the Internal Auditron button and Close 3 Press the Auditron Initialization button...

Page 195: ...l bars to navigate to open accounts Using a Computer If you have a PC with a Serial Cable or a modem you can connect the computer to the Document Centre and download information into the Auditron The...

Page 196: ...ools Mode Access button 4 Select the User Number field by touching the User Number area When the background is black the new User Number can be entered Use the keypad to enter a new User Number Record...

Page 197: ...ancel is selected the number of accounts will be restored to the original values and the confirmation screen and initialization screen will be closed Reset all account counters Reset All Counters rese...

Page 198: ...en the end of the list is reached the first account will be displayed User Numbers can be 1 12 digits in length with leading zeros recognized Account Limit is the maximum number of copies allowed for...

Page 199: ...that Account 1 will always be given both the Machine Administrator and the Electronic Auditron Administrator rights Typically 1 3 people have the access rights to the Machine Administration and the E...

Page 200: ...in the list that has no copies recorded In both cases if the end of the list is reached the list will wrap around to the first account The Previous Account button displays the previous account that w...

Page 201: ...pre defined User ID and Account ID at the machine for copy scan and fax jobs and at the client workstation for print jobs Usage can be tracked by user or account from a centralized location over the...

Page 202: ...ate accounting reports that suite your specific needs Table 4 Type of Data tracked by EQUITRAC Copy or Print Services Fax Services Scan Services Account Account Account User User User Number of Simple...

Page 203: ...unt ID to make any Copy Scan or Fax selections at the machine If users attempt to print from their workstation they will be presented with a login screen prior to sending their print job This Client l...

Page 204: ...A keyboard with characters will appear 3 Enter the correct ID code using the keypad to enter numeric characters 4 Press Save and repeat for the next ID 5 The Enter button will become selectable 6 Pres...

Page 205: ...re has TCP IP and HTTP protocols enabled Your computer network administrator has to enable TCP IP and HTTP protocols otherwise Network Accounting will not work on your machine Go to Tools and press th...

Page 206: ...g button to display the Authentication Mode button Press the Authentication Mode button to display the Authentication Mode screen Press Network Accounting then Save This will allow you to access the N...

Page 207: ...the Network Accounting option If possible distribute these drivers with the Accounting option already selected The Print Drivers are part of CentreWare software If the drivers are distributed without...

Page 208: ...s Enabled This requires the Document Centre to accept only valid User and Account IDs User ID requires between a 1 and 16 character code be entered Account ID requires between 1 and 32 character code...

Page 209: ...u with some of the capabilities After the EQUITRAC System 4 OfficeTracTM software is correctly installed you will use the software to l Setup the network of Machines you will track l Setup User Accoun...

Page 210: ...the pull down menu select site setup This opens the Browsing System Sites window Double Click the main site bar and the Upgrade System Sites window will appear Click on the Devices Tab to add or edit...

Page 211: ...turn to the main window and in the Configuration File pull down click on Accounts This will list the existing accounts Click the Add Accounts icon to open the Add Accounts window such as the one shown...

Page 212: ...offering the opportunity to process the most recent data After your selection the data will be collected You will be able to choose two options select from several existing formats or create your own...

Page 213: ...Xerox Document Centre Reference Guide Page 10 31 10 Tracking Usage System Tools Notes...

Page 214: ...Page 10 32 Xerox Document Centre Reference Guide...

Page 215: ...resolution If you are using the Auditron reporting software to help manage the Internal Auditron you can dial into the machine over this link to download account information The Sixth Sense option ena...

Page 216: ...ne 1 Power off the machine Connect one end of the phone cord to the machine s phone jack marked P4 This jack is located in the recessed area at the lower rear of the machine 2 Connect the other end of...

Page 217: ...can l Decide whether or not a telephone line will be connected to the device l Select the Dial Type l Input Dial Out information l Input the Machine Telephone Number l Enable Incoming Calls l Test th...

Page 218: ...etup the automatic dialing sequence needed to directly connect to the Xerox billing computer system The billing cycle and calling interval is determined during the machine s initial contact with the X...

Page 219: ...re Reference Guide Page 11 5 11 Sixth Sense System Tools Dial Type Select the dial type on this screen Tools Screen 1 Tools Screen 2 Remote Data How to get here More Transfer Setups Remote Data Dial T...

Page 220: ...ming Calls Use this screen to enable or disable incoming calls This does not affect the automatic dialing out for billing feature Tools Screen 1 Tools Screen 2 Remote Data How to get here More Transfe...

Page 221: ...nt area a new telephone number must be programmed Navigate to the Outlet Telephone number screen and using the keypad enter the new telephone number Immediately following setup or telephone number cha...

Page 222: ...own on the screen 3 Enter the two digit System Extension Identifier 4 Enter the Extension 5 Save the settings and exit Tools The changes are now effective The machine will automatically notify Xerox o...

Page 223: ...st runs successfully it will clear the fault The following table lists the fault codes and the necessary corrective measures If the problem persists contact the Xerox Welcome Center Fault Possible cau...

Page 224: ...login l Host or Modem Problem l Contact the Xerox Welcome Centre for further assistance Fault 21 728 Manual cancellation Machine busy l Attempted to dial while the machine was busy or in power saver m...

Page 225: ...Xerox Document Centre Reference Guide Page 11 11 11 Sixth Sense System Tools Notes...

Page 226: ...Page 11 12 Xerox Document Centre Reference Guide...

Page 227: ...with productivity improvement opportunities l Feature Default settings l User Interface Default settings l System Default settings l Relocation Requirements l ENERGY STAR Program l Setting Tray 6 to...

Page 228: ...put is produced in sequential collated sets or in separate stacks of each original 2 sided copy l 1 to 1 l 1 to 2 l 2 to 2 l 2 to 1 l 1 to 2 Rotate Side 2 l 2 to 2 Rotate Side 2 1 to 1 sided Selects t...

Page 229: ...f the output Background Suppression On Prevents the reproduction of unwanted variations that result from originals with colored backgrounds or originals that are very thin with images on the second si...

Page 230: ...s button is selected document either right to left or left to right Edge Erase l Border l Edge l Print to Edge Border Border Erase adds equal amounts of white space on all edges of your copies Edge Er...

Page 231: ...ly detected by the machine Mixed Size Originals provides the ability to handle original documents of mixed sizes using the Document Feeder The feature can produce mixed size output or allow the system...

Page 232: ...klet Creation can be set to allow users to choose whether the sequence of images is from Front to Back or Back to Front Multi Up l Off l On Off Automatically reduces multiple images of the originals a...

Page 233: ...e job It cannot be selected as a default Sample Set l On l Off Off Produces a single set of a job while holding the rest of the job in memory This enables a user to review the printed set and either r...

Page 234: ...d number of sides to be scanned Image Quality Normal Lighten Darken 0 Suppression On Normal is suitable for jobs that contain a mixture of text graphics and pictures Controls the contrast and sharpnes...

Page 235: ...Quality Normal Lighten Darken 0 Suppression On Normal is appropriate for most jobs run on the machine Lighten Darken provides controls to adjust the lightness or darkness of the output Suppression aut...

Page 236: ...ding on your configuration other options are also available Language Default Available when multiple languages are installed English Allows the default display language to be changed on the User Inter...

Page 237: ...n 240 ST 30 min Relative Humidity Adjustment l High l Normal l Low Models with a Finisher Low Models with a Offsetting Catch Tray High Adjust this setting to reduce the paper curl in your output copie...

Page 238: ...be reordered to minimize downtime Replacement Method l Customer l Xerox Customer Determined at installation Auditron l None l Internal l Auxiliary l Network None When Internal is selected users must e...

Page 239: ...lows the user to adjust the size and the stock type of the tray Dedicated allows users only to use the programmed stock that is in the tray If you want to dedicate a tray to use specific stock such as...

Page 240: ...age Paper Substitution l Enabled l Disabled Disabled Substitutes common US and metric sizes This option is not available in DC models Audio Tones Fault l Off l Low l Medium l High High Sets the tone t...

Page 241: ...ble 1 minute Controls the amount of time until the Touch Screen is reset to the default settings Incomplete Scan Disable or Enable 1 to 10 minutes Enable 3 minutes Controls the amount of time between...

Page 242: ...Reduce Enlarge Preset 3 78 Set the preset figure for the third preset button Reduce Enlarge Preset 4 129 Set the preset figure for the fourth preset button Reduce Enlarge Preset 5 154 Set the preset...

Page 243: ...6 A 12 8 in B 7 6 9 2 in 8 5 x 14 in SEF The Document Feeder senses the paper size and using 12 size zones will pick a paper size corresponding to the size it detects Each of these zones have unique w...

Page 244: ...em Settings then More Press Document Scanner Size Sensing The common original sizes will be displayed that correspond to your original If there is a size to match the document that is loaded in the Do...

Page 245: ...for when the user selects either Bound Originals or Booklet Creation These options are useful when you normally copy documents in languages that read either left to right or right to left Bound Origin...

Page 246: ...unlocked position Do not attempt to unlock the left casters l Pushing on the right side of the machine the side with the swivel casters will make it easier to steer it Do not push against the Documen...

Page 247: ...xit route allow 44 in 1118 mm more in front to meet fire code requirements Table 9 Document Centre Space requirements Input Device Output Device A B C D None OCT 13 in 330 mm 10 in 254 mm 70 in 1778 m...

Page 248: ...programmed values when a User Interface button or the Touch Screen is touched The machine automatically reduces energy consumption when it is not being used as indicated in the illustration below DC...

Page 249: ...ch any User Interface button or the Touch Screen The DC Models will be ready to make copies within 30 seconds for the Document Centre 240 and 470 265 DC and within 45 seconds for the 460 255 DC The ST...

Page 250: ...es Copied default to 1 to 2 sided copies For more information about how to change these settings refer to the Setting Feature Defaults Copy Jobs section in Chapter 9 Tools This machine is compatible w...

Page 251: ...tion Third slide the latch up to lock the guide Repeat the procedure for the front guide Changing from A4 to 8 5 x 11 inch Adjust each paper guide to the 8 5 x 11 inch position starting with the rear...

Page 252: ...e Inhalation Central nervous system depression respiratory distress and gastrointestinal irritation Eyes Flush thoroughly with water Skin Medical Conditions Generally Aggravated Wash thoroughly with s...

Page 253: ...V Fire and Explosion Data Flash Point Method Used 27oC 80oF ASTM Open Cup Flammable Limits LEL N A UEL N A NFPA 704 Health 0 Fire 3 Reactivity 0 Extinguishing Media Alcohol foam carbon dioxide dry ch...

Page 254: ...material or atomize into an incinerator where permitted Dispose of in accordance with federal state and local regulations Section X Transportation Information Correct Shipping name Hazard ID Packing E...

Page 255: ...y customer image data There is no connection to where the data exists in the system from either the PWS or Sixth Sense The sole interaction with the printing function for service personnel is the abil...

Page 256: ...Sample Set the first set is printed and then the job is automatically held The user should be careful to either release or delete the job after receiving the Sample Set to prevent the job from being...

Page 257: ...ific United States PST Vancouver 7 Mountain United States MST 6 Belize Central United States CST Houston Mexico City 5 Eastern United States EST Lima Montreal 4 Antigua Atlantic Grenada 3 Brasilia Bue...

Page 258: ...tre Reference Guide 7 Bangkok Jakarta 8 Beijing Hong Kong Singapore 9 Osaka Tokyo 10 Brisbane Guam Melbourne Sydney 11 Magadan Solomon Is 12 Auckland Fiji Wellington Table 10 Greenwich Mean Time Offse...

Page 259: ...ument Centre Reference Guide Page 12 33 12 Reference Xerox on the Web http www xerox com Xerox Corporation s home page http www centreware com Download the latest CentreWare drivers software and docum...

Page 260: ...Page 12 34 Xerox Document Centre Reference Guide...

Page 261: ...ss a variety of different types of media stock to accommodate your needs This chapter contains information about the paper stock you can use in the machine and how you can expect it to perform Staplin...

Page 262: ...g letterhead transparencies labels etc Table 4 Performance of new and recycled plain paper Table 5 Instructions for loading a variety of special stocks Table 6 Document Feeder paper feeding informati...

Page 263: ...heir ability to process a variety of paper sizes Trays 1 4 8 to 17 in or 203 to 432 mm Tray 5 Bypass Tray 4 to 12 in or 102 to 305 mm 5 83 to 18 in or 148 to 457 mm Tray 6 Only 8 5 x 11 inch or A4 LEF...

Page 264: ...for other paper weights When the Top Tray of the Finisher is used The Top Tray holds up to 250 non collated non stapled sheets Copies that are less than 6 7 inches long in the feed direction or 8 inc...

Page 265: ...performance in typical operating environments Best performance Good performance Fair good performance Significant performance degradation is likely particularly paper handling Blank Not recommended E...

Page 266: ...be used without any special setup intervention Table 2 Performance and Tray matrix for 80 gsm standard paper Trays 1 4 5 6 Note Common Sizes A4 210 x 297 mm 8 27 x 11 69 in LEF SEF A3 297 x 420 mm 11...

Page 267: ...uality performance in typical operating environments Best performance Good performance Fair good performance Significant performance degradation is likely particularly paper handling X Not recommended...

Page 268: ...re information g This note is not used GBC brand or pre punched LEF with rectangular holes holes on long edge SEF This type of paper only works when the holes are at the rear of the paper tray X d Nev...

Page 269: ...or quality performance for all papers i Image deletion defects might occur near the perforation especially if the perforation is parallel to the feed direction j 2 sided copies or prints duplex shoul...

Page 270: ...operating environments Best performance Good performance Fair good performance Significant performance degradation is likely particularly paper handling X Not recommended Exceeds design specifications...

Page 271: ...oad with holes on the right in Trays 1 4 Perforated Pages for partial removal such as order forms and receipts l Where possible load with the perforation parallel to the feed direction Pre printed and...

Page 272: ...es l When using transparencies with removable stripes load with the stripe up in Tray 5 and the stripe down in Tray 1 l Do not duplex Labels Self adhesive labels for envelopes and packaging l Do not d...

Page 273: ...lc content may contaminate the Document Feeder Feed Rolls resulting in degraded performance Originals produced on a Xerox 5100 Duplicator On copies with a high area coverage pictures and half tones te...

Page 274: ...a single copy job Folded Originals X Folded Originals pose a special problem as they do not trigger the automatic sensors in the Document Feeder Remove the folds before feeding Originals with sticky...

Page 275: ...k l Store paper in dry conditions away from extreme heat or cold such as radiators or open windows l Lay the paper flat on a shelf or pallet above floor level l If possible leave the paper wrapped and...

Page 276: ...Page 13 16 Xerox Document Centre Reference Guide Notes...

Page 277: ...ludes using a short paper path in order to reduce jams and Replaceable Units in order to avoid extended periods of downtime This chapter discusses some basic maintenance procedures including the follo...

Page 278: ...programmed As soon as the screen displays the message Ready to Scan your Job jobs may be scanned Jobs will not print until the fuser is ready The entire powering up process typically takes approximat...

Page 279: ...ear warning that jobs in the queue will be deleted if the machine is powered off Confirmation of this screen will result in the deletion of any jobs in the queue during the power down sequence If Powe...

Page 280: ...x Representative After the Red Button is used the machine will take a longer period of time to reboot Emergency Power Off Procedures NOTE Disconnecting the main power cable from the power source is th...

Page 281: ...instructions shown on the screen Paper Jams When a paper jam occurs the Touch Screen automatically displays a fault screen describing the location of the jam Instructions and animated graphics showing...

Page 282: ...per trays to access this area Look for dropped sheets Area 4 Duplex area look for sheets on top of this open space Area 2 Lift handle the machine is programmed to circulate paper to this area in the e...

Page 283: ...Xerox Document Centre Reference Guide Page 14 7 14 Machine Maintenance Area 7 High Capacity Feeder and Bypass Tray Open toaccess Area 7a Area 5 Finisher Open to access Areas 5 5a and 5b...

Page 284: ...s contained within the replacement box and use the box and prepaid return label to return the old unit to Xerox Expected life of Replaceable Units The expected life remaining for the Feed Roll Cartrid...

Page 285: ...laceable Units and Supplies The table below lists the correct telephone number to call to order supplies or replaceable units Item Expected Life Dry Ink 23 500 copies averaging 6 area coverage Actual...

Page 286: ...ocument Feeder Scan Area Spots and specks in the Document Feeder Scan Area can show up as streaks on copies made when the Document Feeder is used Main Document Glass Specks and dirt can also cause ima...

Page 287: ...he rolls and all visible black colored surfaces l Close the Document Scanner Top Cover and raise the Document Feeder Clean the rolls and all visible black colored surfaces l Clean both sides of the Do...

Page 288: ...Page 14 12 Xerox Document Centre Reference Guide Notes...

Page 289: ...olving The following pages provide an overview of some of the problems that may occur with the Document Centre and contain a variety of tables that will assist you in solving hardware software and pro...

Page 290: ...r a heat source such as a radiator l Avoid sudden changes in the environment surrounding the Document Centre When a change occurs allow the Document Centre at least two hours to adjust to its new envi...

Page 291: ...e able to resolve the situation quickly If the difficulty persists contact the Xerox Welcome Center The Welcome Center telephone number is conveniently located on the Machine Information screen The We...

Page 292: ...mage Quality is Poor The most common image quality problem for copy jobs is caused by glass that is dirty Before you perform any tests clean the glass The second most common image quality problem is c...

Page 293: ...nd the test l LEDs on the control panel not functioning The LED Indicator Test allows you to determine if the LEDs on the UI are functioning correctly l You have been asked to complete this test by a...

Page 294: ...nt Feeder l Ensure that all staples or clips have been removed from the originals l Check to see if the Document Feeder is overloaded The 460 470 can hold 75 sheets while the 240 255 265 can hold 50 s...

Page 295: ...hut down from jams in Area 3 or copies with unexpected image shift when feeding from Tray 5 l After tray is reloaded confirm the stock attributes especially the size on the Touch Screen Ensure that th...

Page 296: ...f the paper up Load the paper in the High Capacity Feeder and Bypass Tray with the seam side down l Load non standard media in the Bypass Tray l If the paper curls excessively flip the paper over in t...

Page 297: ...edge feed only Select Reduce Enlarge More then Custom then Auto l Orient the original SEF If using the Document Feeder ensure the document Size is correctly defined Refer to page 12 18 for more inform...

Page 298: ...ent l Turn on Background Suppression l Load fresh paper Image Loss l When copying a document from a larger paper size to a smaller size use Auto to reduce the image onto the smaller size l Use reducti...

Page 299: ...nd delete unnecessary jobs l Ensure that all paper jams have been cleared and that there is no torn paper inside a jam area l If the machine is scanning and printing the different jobs wait until the...

Page 300: ...l l If the original has large areas of solid density adjust the contrast Ghosting l Check the quality of the original l Clean the Document Glass if it is being used l Rotate the original 180 degrees a...

Page 301: ...ression is On Darken the copy l If Background Suppression is Off turn on Background Suppression Low density images such as paste up marks are copied l If Background Suppression is On Lighten the copy...

Page 302: ...ets before programming is complete l Check the time out values in Tools Ensure that the values set are long enough for users to complete their programming A black border appears along one or more side...

Page 303: ...ects when scanning a job If there is a conflict the job will be deleted and a message on the Touch Screen will ask you to flatten the original and rescan If this occurs and you are not using a folded...

Page 304: ...Page 15 16 Xerox Document Centre Reference Guide...

Page 305: ...grounds or that are printed on a very thin stock on which the images on the second side tend to bleed through Use this feature to copy from documents printed on colored paper Booklets A booklet is thr...

Page 306: ...on both sides of a page Error Sheet Error sheets are generated when a print or copy job is unexpectedly terminated by the system or when a job is completed without all of the requested features e g st...

Page 307: ...ets the defaults and maintains the machine Someone who has access to system tools Media The material on which the copies or prints are printed Synonymous with stock Moir An undesirable pattern caused...

Page 308: ...Centre Feature enables the single scanning of a document regardless of the number of copies requested After the document is scanned once it is Raster Image Processed RIP once temporarily stored to th...

Page 309: ...he tray will function just like those in typical light lens copiers Type and color are assumed to be the default stock Trayless Duplex This Document Centre feature is possible because the paper stock...

Page 310: ...Page 16 6 Xerox Document Centre Reference Guide...

Page 311: ...to Reduction Enlargement 4 6 Auto Resume Timer 9 22 Auto Selection option 9 14 Auto Tray Switching 3 6 9 16 Automatic Billing 11 1 11 4 11 7 Auxiliary Interface Setup 10 4 B Banner Sheets 9 9 9 16 9 2...

Page 312: ...figuration Report option 9 23 Consumables See Supplies Contention Management option 9 31 Continuous Tone 16 2 Contrast 16 2 Convenience Stapler 3 14 Copying 2 sided originals 4 4 Adjusting Image Quali...

Page 313: ...elopes Copying 13 14 Printing 13 8 Error Log 8 7 External Auditron 10 2 connecting 10 2 F Fault Codes Online Support Link 11 9 Faults Clearing 14 5 The Fault Tab 8 7 Fax Optional Feature Access to 5 4...

Page 314: ...Touch Screen Brightness 9 20 Change Features default values 9 36 Humidity Adjustment 9 49 Initial UI Screen 9 37 Time and Date 9 21 Tools password 10 14 Track Copy and Print Usage 10 1 Humidity Contr...

Page 315: ...ge Changing the display 3 10 9 37 Large Image Counter 10 5 LED Indicator Test 9 51 Lighten 4 12 Local ID Fax character check 5 9 Long Edge Feed LEF 2 2 M Machine Information Tab 8 2 Calling for Help 8...

Page 316: ...ccounting Enabling Optional Services 9 44 Newsletter making a 4 27 Non Stapled Jobs 9 34 O Offsetting Catch Tray 3 13 Optional Services 9 44 Orientation Image 2 2 Long Edge Feed LEF 2 2 Short Edge Fee...

Page 317: ...12 10 12 11 Power Saver Light 3 9 Resetting the Software 9 46 Turning the Machine On Off 14 2 Pre printed and letterhead Paper loading 13 11 Print Job Control 10 5 Priority Setting Job Priority 9 31 U...

Page 318: ...pacity 3 3 sheet orientation 3 6 Shifting an image 4 24 Short Edge Feed SEF 2 2 Sides Scanned Fax 5 11 Single Job Mode 9 9 9 32 Sixth Sense 11 1 connecting P4 jack 11 2 Software Reset option 9 46 Sort...

Page 319: ...9 22 Incomplete Scan 9 22 Power Saver 9 42 System Timeout 9 22 Tools Access Code 9 2 Changing the password 10 14 Overview 9 2 Touch Area Test 9 51 Touch Screen 3 9 Adjusting the Brightness 9 20 Adjust...

Page 320: ...en 3 11 V Video Memory Test 9 51 Video Path Diagnostics Test 9 52 W Wait Network tone detection 5 8 Welcome Center 8 3 Calling 15 3 Within Job Offsetting 9 34 X Xerographic Module Expected Life 14 9 o...

Page 321: ......

Page 322: ...Scanning Features page 6 1 Network Accounting page 10 20 Change Change the Tools password page 10 14 the Audio Tone volume page 9 19 the Power Saver Timer page 9 42 the Touch Screen brightness page 9...

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