Xerox 1235/DX - Phaser Color Laser Printer Advanced Features And Troubleshooting Manual Download Page 97

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Advanced Features and Troubleshooting Manual

Troubleshooting

Printer Maintenance

An improperly seated tray or an open cover will prevent printing. You can avoid these
problems by regularly taking the following precautions.

■

Insert media trays properly and securely.

■

Keep covers securely closed.

Customer-Replaceable Consumables (CRCs)

Expended consumables (toner cartridge, imaging drum, fuser, transfer belt) will prevent
printing.

■

Maintain a supply of consumables (especially toner cartridges).

■

Replace consumables when prompted by the printer.

Note

Specific instructions for replacing each consumable are included with the
individual replacement packages.

Summary of Contents for 1235/DX - Phaser Color Laser Printer

Page 1: ...Phaser 1235 Color Printer Advanced Features and Troubleshooting Manual 9 19 00 ...

Page 2: ... Incorporated PCL and HP GL are registered trademarks of Hewlett Packard Corporation Hoefler Text was designed by the Hoefler Type Foundry ITC Avant Guard Gothic ITC Bookman ITC Lubalin Graph ITC Mona Lisa ITC Symbol ITC Zapf Chancery and ITC Zapf Dingbats are registered trademarks of International Typeface Corporation Bernhard Modern Clarendon Coronet Helvetica New Century Schoolbook Optima Palat...

Page 3: ...color standards Use current PANTONE Color Reference Manuals for accurate colors PANTONE Color simulations are only obtainable on this product when driven by qualified Pantone licensed software packages Contact Pantone Inc for a current list of qualified licensees All trademarks noted herein are either the property of Xerox Corporation Pantone Inc or their respective companies Pantone Inc 1988 ...

Page 4: ...ts authorized service representative will provide warranty repair at Customer s site without charge as provided below Service is available within the customary on site service area in the United States and Canada for products purchased in the United States and Canada Inside the European Economic Area service is available within the customary on site service area for products purchased in the EEA O...

Page 5: ...ronix Xerox supplies not specified for use with this printer d to repair a product or CRC that has been modified or integrated with other products when the effect of such modification or integration increases the time or difficulty of servicing the product or CRC e to perform user maintenance or cleaning or to repair damage malfunction or degradation of performance resulting from failure to perfor...

Page 6: ...sion of which from a contract with a Consumer as defined in the Acts would contravene any provision of the Acts or cause any part or all of this warranty to be void is called a Non excludable Condition To the full extent permitted by law Fuji Xerox s sole and total liability to the customer for a breach of any Non excludable Condition including for any consequential loss suffered by the customer i...

Page 7: ...d electrical outlet Do not use an extension cord If you do not know whether an outlet is grounded ask an electrician to check the outlet Warning Avoid the potential of severe electrical shock by ensuring the printer is properly grounded Do not place the printer where people may step on the power cable Do not place objects on the power cable Do not obstruct the ventilation openings These openings a...

Page 8: ...rds Your attention to the following safety guidelines will help to ensure the continued safe operation of your printer Use the material and supplies specifically designed for your printer The use of unsuitable materials may result in poor performance and possibly a hazardous situation Follow all warnings and instructions marked on or supplied with the printer options and supplies Place the printer...

Page 9: ...p forward Follow the recommended procedure when moving the printer from one location to another Refer to the Phaser 1235 Network Color Printer Setup Instructions Do not place any liquids on the printer Warning Be careful when working in areas inside the printer identified with a warning symbol These areas may be very hot and could cause personal injury Wait 10 15 seconds between switching the prin...

Page 10: ... Color Printers Do not remove any trays above the currently selected media source tray Do not open the covers while printing Do not switch off the printer power while printing Do not move the printer while it is printing ...

Page 11: ...ution to avoid personal injury Use caution Refer to the manual s for information Warning If the product loses the ground connection usage of knobs and controls and other conductive parts can cause an electrical shock Electrical product may be hazardous if misused Warning For your protection do not defeat any interlocks 0730 05 0730 06 0730 07 0730 08 0730 09 0730 10 ...

Page 12: ... Management Systems 7 Convenience Features 8 SnapColor 8 Fax Friendly 8 Automatic Transparency Detection 8 Front Cover Different 8 Separator Pages 8 Secure Print 8 Proof Print 8 Automatic Image Correction 9 Smooth Low Resolution Images 9 Event Notification by Email 9 Remote Printing by Email 9 Printer Documentation 10 Printed Documentation 10 Printer Management Software CD ROM 11 Using the CD ROMs...

Page 13: ... 28 Collation 29 Color Modes 30 Cover page 30 Duplex 2 Sided Printing 31 Front cover different 31 First page different 32 Font substitution table 32 Front Cover 32 Smooth Low Resolution Images 32 Image Orientation 32 Image Quality 32 Mirror Image 32 N Pages Up 32 Multiple Pages Per Side 33 Negative Image 33 Orientation 34 Policy Page 35 Print Mode 35 Print on Both Sides 35 Process Grayscale Graphi...

Page 14: ... Values 52 Special Operating Modes 69 Front Panel Locks 69 Using Printer Management Software 70 Network Printer Services 70 CentreWare DP 70 CentreWare MC 70 CentreWare Internet Services 71 Setup 71 Maintaining the Printer 73 Regular Printer Maintenance 73 Cleaning the Printer 73 Adjusting Color Density and Balance 74 Printing a Test Page 74 What To Look For 75 Interpreting the Test Print 75 Makin...

Page 15: ...SDOWNLOAD Command 105 FSDELETE Command 107 Token Ring Card 108 Installation 108 Memory 110 Installation 110 Printer Specifications 113 Physical Specifications 113 Environmental Specifications 113 Temperature 113 Relative Humidity 113 Electrical Specifications 113 Performance Specifications 114 Resolution 114 Print Speed 114 Controller Specifications 114 Memory 114 Page Description Languages PDL 11...

Page 16: ...Advanced Features and Troubleshooting Manual xvi CE Certification 116 EN55022 116 Ordering Information 117 Upgrade Options 117 Supplies 117 ...

Page 17: ...ore you use your printer be sure to perform all the steps outlined in your printer s setup guide and connect the necessary cables Your printer may also have one or more optional features already installed First verify your exact equipment options before proceeding further All optional features described in this manual are available for your printer and are user installable For more information ref...

Page 18: ...panel 4 Top cover release 5 Multi sheet Bypass Feeder MBF shown closed 6 Multi sheet Bypass Feeder release 7 Front cover Cover B 8 Front cover release 9 Tray 1 level indicator 10 Tray 1 Universal Tray Rear View 1 Ethernet UTP connector 2 Optional interface slot 3 Parallel connector 4 Face up bin shown closed 5 Power cord receptacle 6 Power switch 10 1 2 1 3 4 6 5 7 8 9 2 3 4 5 6 1 ...

Page 19: ...s Top View 1 Fuser 2 Cyan imaging drum 3 Slot for magenta imaging drum 4 Slot for yellow imaging drum 5 Black toner cartridge on top of black imaging drum 6 Black imaging drum 7 Transfer belt not visible when all four imaging drums are in place Rear View 1 Face up bin shown open 1 2 3 4 5 7 6 1 ...

Page 20: ...235 Network Color Printers Getting to Know Your Printer Printer Options Optional Paper Trays 1 Tray 2 530 sheet feeder 2 Tray 3 530 sheet feeder Duplex 2 Sided Option 1 Duplex option shown partially pulled out 1 ...

Page 21: ...Tray 1 It holds up to 530 sheets of 20 lb 75 g m2 bond paper Transparencies are not supported from this tray Tray 3 is the optional input tray installed immediately below Tray 2 Like Tray 2 it holds up to 530 sheets of 20 lb 75 g m2 bond paper Transparencies are not supported from this tray Trays 1 2 and 3 all have paper size sensing low paper sensing and tray empty sensing Paper levels are indica...

Page 22: ... to a host computer or network IEEE 1284 bi directional parallel port built in Ethernet 10BaseT and 100BaseTX built in Token Ring optional The following network operating systems are supported NetWare 3 1x 4 1x 5 0 NDPS Windows 2000 NT 4 0 Windows 95 Windows 98 Windows ME Windows 2000 OS 2 Warp LAN Server Mac OS 7 6 1 8 x 9 x OSX UNIX SCO Red Hat Linux Solaris HP UX IBM AIX SGI DEC For more detail...

Page 23: ...terpreter for processing Resolution Your printer provides the following imaging resolutions 600 x 600 dpi dots per inch 600 x 1200 dpi Print Speed The print speed depends on the model and configuration of your printer and the complexity of your print jobs Maximum rated print speeds are 20 pages per minute ppm for black only printing 12 ppm for color printing Color Management Systems The following ...

Page 24: ...front cover page of a document Separator Pages Inserts a blank separator sheet after each printed page or transparency Job separators are available using the Windows 9x ME 2000 driver Job separators are placed at the end of each job Separator pages can be taken from a different paper tray than the printed pages Secure Print Use for printing confidential documents Requires installation of the optio...

Page 25: ...on for example low no paper low no toner etc To use this feature establish a mail account for the printer and configure the Xerox Mailinx feature in CentreWare Internet Services See the CentreWare Internet Services User Guide located on the Phaser 1235 Color Printer CD ROM for more information Remote Printing by Email Configure the printer with an email address to enable remote submission of print...

Page 26: ...ovides information on day to day printer operation CD ROM Documentation Your printer was packaged with two CD ROMs Phaser 1235 Color Printer CD ROM This CD ROM contains the following documentation Setup Poster shows you how to get your printer up and running User Guide provides information on day to day printer operation Advanced Features and Troubleshooting Manual this book Software Install Notes...

Page 27: ...t Reader provided on the CD ROM if you do not already have it installed on your computer These files contain hypertext links that enable you to jump from the Table of Contents or Index directly to the page where you are looking for information as well as from page to page where information is cross referenced Simply move the cursor over a hypertext link and then click on the link to jump to the li...

Page 28: ...12 Phaser 1235 Network Color Printers Getting to Know Your Printer ...

Page 29: ...l transparencies labels etc should be output to the face up bin at the rear of the printer instead of to the standard face down bin on top of the printer To use the printer s automatic 2 sided printing capability The optional duplex module must be installed Only media with a weight from 75 to 105 g m2 20 28 lb bond should be used All other media weights must be printed 1 sided Note Do not attempt ...

Page 30: ...02 degrees F Thermal paper Carbon paper Carbonless paper Paper with paper fasteners ribbons tape staples etc attached Heavily textured paper Label sheets that have previously been run through the printer and from which printed labels have been removed Paper with high rag content Transparencies other than Xerox Phaser 35 Transparencies Note Using media not recommended for the Phaser 1235 Color Prin...

Page 31: ...x 250 mm If media is sensitive to curl printint to the face up bin at the rear of the printer is recommended Envelopes COM 10 Monarch DL JIS C5 4 13 x 9 5 in 3 88 x 7 5 in 110 x 220 mm 175 x 250 mm 162 x 229 mm Printing to the face up bin at the rear of the printer is recommended Transparencies A4 Letter 210 x 297 mm 8 5 x 11 in Use only Xerox Phaser 35 Series transparencies Printing to the face u...

Page 32: ...a in any way that will cause wrinkling bending curling etc Do not unwrap media until you are ready to use it and rewrap any media you are not using Do not expose media to direct sunlight or high humidity Loading Print Media Tray 1 2 or 3 Each paper tray holds up to 530 sheets of 75 g m2 20 lb bond paper Capacity is reduced for heavier thicker stock To load print media in a paper tray use the follo...

Page 33: ...tray face down Two sided printing The print side for page one should be face up Drilled holes should be on your left as you face the printer Letterhead should be at the back of the tray 4 Adjust the width and length guides to fit the stack 5 Observe the fill line on the left side of the Universal Tray Note Do not load paper or transparencies above this line because you may damage the printer Paper...

Page 34: ... g m2 16 24 lb bond Letterhead 60 90 g m2 16 24 lb bond Transparency Prepunched 60 90 g m2 16 24 lb bond Bond 60 90 g m2 16 24 lb bond Recycled 60 90 g m2 16 24 lb bond Color 60 90 g m2 16 24 lb bond Card Stock 121 176 g m2 45 65 lb cover Light Card Stock 90 120 g m2 24 32 lb bond d Press the Enter button to save your selection Press the On line button to exit the Menu Note that the buttons have g...

Page 35: ...r 1235 Color Printer User Guide 1 Open the Face up output bin at the rear of the printer and swing out the two extensions where the media will exit a Open the Multi sheet Bypass Feeder tray and unfold the single extension b 2 Insert the media and adjust the guide for the media width Print side should be face up Letterhead should be face up at the bottom of the tray Tuck flaps inside envelopes to r...

Page 36: ...lb tag Bond 60 90 g m2 16 24 lb bond Recycled 60 90 g m2 16 24 lb bond Color 60 90 g m2 16 24 lb bond Card Stock 121 203 g m2 45 75 lb cover Light Card Stock 90 120 g m2 24 32 lb bond Envelope Glossy 121 160 g m2 82 108 lb book Postcard 121 203 g m2 45 75 lb cover 5 Set the front panel to match the loaded media size and press Enter to save your selection 6 Set the front panel to match the media si...

Page 37: ...ality and media feed problems make sure that the loaded media matches the tray type setting 8 Send the job to the printer Note that the buttons have graphics and numbers only no written labels on the 220 V models of the printer Please see Front Panel Layout on page 39 for button numbers and graphics ...

Page 38: ...22 Phaser 1235 Network Color Printers Loading Print Media ...

Page 39: ...etwork The port is configured for a direct network connection lpr or to a network queue Through the mail port monitor The port is set to the Xerox Mail Port Monitor and the printer has an email address Print via a print file submission CentreWare DP Send the print file to the printer using CentreWare DP TCP iP networks CentreWare for Solaris Send the print file to the printer using CentreWare for ...

Page 40: ...ble below lists the supported drivers by PDL Page Description Language along with supported operating systems Note The printer was shipped with the latest drivers available at the time of manufacture You can check for newer drivers on the Xerox web site www xerox com officeprinting 1235support Installing the Printer Drivers Instructions on how to load the printer drivers are on the printer s CD RO...

Page 41: ...ress the Menu Up or Menu Down until you see 2 Press the Item Up or Item Down buttons until you see 3 Press the Enter button to print the page 4 At your computer go to the printer settings Open the printer driver dialog and click the Printer Configuration tab This procedure will differ slightly with different operating systems 5 Enable check the items in the driver dialog that are listed on the pri...

Page 42: ...ows NT 4 0 2000 PS Automatic Image Correction Black and white printing Black overprint Booklet printing Multiple up n up Collation Color mode Cover page First Page Different Front Cover Duplex 2 sided printing Font substitution table Image Quality Image Orientation Media Type Mirror image Negative image Orientation Paper size Page Policy Print mode Process Grayscale graphics Proof print Secure pri...

Page 43: ...e not been optimized Good images will not be affected by this setting The default mode is Off Black and White printing The options are Grayscale Transforms all color data to equivalent gray levels with an attempt to preserve color differences as gray density differences Use this mode for producing the best possible black and white version of a color document Fax Friendly Transforms colors to black...

Page 44: ... images is an exact multiple of four there will be no blank pages in the final book If the number of pages in the book is not in multiples of four the last page last two pages or last three pages may be blank The driver reduces each page image by fifty percent and prints two images on each side of a sheet of paper To create the booklet fold the pages and staple them after they print The 2 Sided op...

Page 45: ... for multiple copy jobs only Options Uncollated the default setting For example five uncollated copies of a three page job will result in five copies of page 1 then five copies of page 2 and finally five copies of page 3 that is 1 1 1 1 1 2 2 2 2 2 3 3 3 3 3 Collated Use this option when you want to print two or more separate sets of a job that contains two or more pages For example five collated ...

Page 46: ...is mode for documents where the primary content is business graphics This mode follows ICC guidelines for saturation color matching ICC Perceptual Use this mode for documents in which the primary content is photo realistic images This mode follows ICC guidelines for perceptual color matching ICC Colorimetric Use this mode for specialized applications that can make use of actual colorimetric color ...

Page 47: ...ulti sheet Bypass Feeder MBF Transparencies are not supported for 2 sided printing The printing options are 1 Sided This option provides single sided printing the default 2 Sided Flip on short edge This option provides 2 sided printing so that the pages turn to the shortest edge of the paper 2 Sided Flip on long edge This option provides 2 sided printing so that the pages turn to the longest edge ...

Page 48: ...of printer resident fonts Printer Font Substituted For font name This feature enables you to select which PostScript printer font you wish to substitute for the selected TrueType font Front Cover Same as Cover page Smooth Low Resolution Images Enhances low resolution graphics Ideal for images from the World Wide Web Image Orientation Same as Orientation Image Quality Same as Print Mode Mirror Imag...

Page 49: ...t appropriately for the paper size and orientation You can also choose to print black borders Draw Outlines around each page No borders is the default Negative Image Converts the black image areas in the original to white the white image areas to black and any dark gray image areas to light gray Printing a negative image may be useful for documents that have a substantial amount of dark background...

Page 50: ...of print on the page The options are Portrait A Portrait page is taller than it is wide This is the default setting Landscape A Landscape page is wider than it is tall Rotated Landscape A Rotated Landscape page is wider than it is tall and the image on the page is rotated 180 degrees upside down ...

Page 51: ... size and uses the default paper tray Nearest available size adjust page Selects the nearest available paper size and adjust the page to fit Next larger available size adjust page Selects the next larger available paper size and adjust the page to fit Nearest available size no page adjust Selects the nearest paper size but does not adjust the page to fit Next larger available size no page adjust S...

Page 52: ...ppropriate for securing confidential print jobs You must assign a password a four digit value from 0000 to 7777 using only the digits 0 through 7 in the printer driver before submitting the print job The printer processes and queues the job but will not print it until you enter the corresponding password on the printer s front panel Releasing the job at the printer is discussed in the section Prin...

Page 53: ...e memory setting the driver monitors the amount of available memory to determine when to delete font bitmaps that have not been used for some time Download as graphics and device fonts This option is useful if you want to print graphic images over TrueType text TrueType text is always sent to the printer last so it will always appear on top of any graphics Selecting this option sends your TrueType...

Page 54: ...ent This driver feature is independent from features provided by the application The driver enables you to specify the text its font size position on the page and rotation angle for each watermark You can create and save unique watermarks for use on any document You may also select a default watermark from a list of predefined watermarks for example CONFIDENTIAL COPY DRAFT ...

Page 55: ...e Front Panel Front Panel Layout The printer s front panel shown below serves several purposes Displays information about the status of the printer or the job in process Provides the means for changing printer settings to control how the printer operates including specifying the paper type in a tray Enables you to print reports and password protected pages stored on the optional hard drive On Line...

Page 56: ...presents a hierarchy of menu options and settings to configure and control the printer For example when you press Menu Up or Menu Down the display may show See the section Menu System page 50 for information on the Menu system hierarchy Indicator lights and their functions Light Description On Line Green Lights when the printer is on line Flashes when The printer is transitioning from on line to o...

Page 57: ...ssword is requested for releasing or deleting a Secure Print or Proof Print job The following conditions also apply If the printer is in Power Saver mode press the Enter button to warm up the printer to Ready status If a print job is held up with a request to load a paper size type that is different than the paper currently loaded in the requested tray you can do one of the following Reconfigure t...

Page 58: ...or releasing or deleting a Secure Print or Proof Print job The following conditions also apply If the printer is on line the Item Up button is ignored If in the Ethernet Token Ring or Novell Menu pressing Item Up moves the cursor to the next character position of the value being entered for example IP Address NetWare Server Name NDS Tree Name IP Sub Net Mask etc so that the value of that character...

Page 59: ...e alternate media that may be used instead of the requested media Value Down Press Value Down to display the current value for the current menu item Press Value Down again to scroll down through the list of values that apply to the current item Press Value Down to enter the digit 7 seven when a password is requested for releasing or deleting a Secure Print or Proof Print job The following conditio...

Page 60: ...e For the Job Print and Reset Menus the bottom line of the display indicates an action to be taken such as to print a Configuration Sheet or a PCL Font List 3 Press Value Up or Value Down to select the appropriate value for the current item displayed You will see If a list of many values exists for example 1 through 99 for number of copies you can scroll quickly by holding down Value Up or Value D...

Page 61: ... and many other procedures are also easily performed using CentreWare DP or CentreWare Internet Services Printing Printer Reports Examples of reports that can be printed include Configuration Sheet Menu Map Disk Directory if the optional hard disk drive is installed For a complete list of reports refer to Front Panel Menus Items and Values on page 52 Service on page 66 and Print on page 68 To prin...

Page 62: ...s To send a password controlled job to the printer select either the Secure Print or Proof Print job type in the printer driver and enter a 4 digit numeric password where each digit of the password can be any numeric value between 0000 7777 using only the digits 0 7 When you re ready to release your job for printing follow these steps 1 On the front panel press the Menu Up or Menu Down button unti...

Page 63: ...press either Menu Up or Menu Down once until you see 2 Press either Item Up or Item Down once until you see 3 Enter the job s numeric password and you will see 4 Press either Value Up or Value Down once until you see 5 Press Enter to delete all jobs associated with the password you entered in step 3 OR Press Item Up or Item Down to scroll the jobs then press Enter when the job you wish to delete i...

Page 64: ...DS Tree To set the Ethernet IP address 1 At the front panel press Menu Up or Menu Down until you see 2 Press Item Up or Item Down until you see 3 Press Value Up or Value Down and you will see if no address has been assigned otherwise you will see the current value for the IP address The underline indicates the position of the cursor which starts at the first digit 4 To change the value of the firs...

Page 65: ...ton to move to the next digit to the right Pressing Item Down will move the cursor to the left 9 When you have completed the address press Enter then On Line 10 For the new value to take effect you need to restart the printer inside the Job Menu or power the printer off and on again Note that the buttons have graphics and numbers only no written labels on the 220 V models of the printer Please see...

Page 66: ...F Size MBF Type Tray N Type Tray Sequence Font Number Pitch Point Size Symbol Set Orientation Form Length Line Termination Language Paper Size Paper Type Page Policy Policy Timeout Print Quantity Duplex Power Saver Defaults Startup Page Enable Color Density Black Density Color Balance Exit Color Defaults Port Enable Port Timeout Parallel PDL Bi Directional Color Mode Print Quality Black Overprint ...

Page 67: ...Name Primary Server NDS Tree NDS Context Config Sheet Print Service Pack Print Diag Summary Print PQ Set Print Network Summary Print Test Patterns Print Quantity Select Tray Show Page Counts Show CRU Usage Show Active Faults Show Event History Show S W Levels Startup Page Config Sheet PCL Font List PS Font List PS Demo Page Menu Map System Event Log Disk Directory Print Quantity Select Tray Hex Mo...

Page 68: ...alues Menu Description and Items Job Allows you to cancel the job currently processed to force a form feed on a partially formatted job in PCL or to restart the printer The menu s items are Cancel Job Cancels the job currently printing Form Feed Ejects a partial PCL page Restart Printer Reboots the printer as if the power was cycled but bypasses power on diagnostics Password Appears only if the op...

Page 69: ...rinted Letterhead Transparency Prepunched Labels Bond Recycled Light card stock Glossy paper Postcard Color Cardstock Envelope Legal User Type 1 User Type 2 User Type 3 User Type 4 User Type 5 These are shown only if a user defined paper type has been loaded Refer to CentreWare DP or CentreWare Internet Services documentation located on the Printer Management Software CD ROM for additional informa...

Page 70: ... symbol set used in PCL Available values are DesktopLegal ISO L1Math 8 ISO L2Ms Publ ISO L5PC 8 ISO 4PC 8 DN ISO 6PC 8 Tk ISO 11PC 850 ISO 15PC 852 ISO 17Pi Font ISO 21PS Math ISO 60PS Text ISO 69Roman 8 Vn Int l Vn Math Vn US Win 3 0 Win L1 Win L2 Win L5 ISO Latin Cyr PC Cyrillic Latin 6 Orientation Sets the default orientation used in PCL not used by PostScript Available values are Portrait Land...

Page 71: ...ch Envelope DL Envelope Paper Type The default value depends on the Defaults setting in the System Menu see page 56 Sets the default paper type used in PostScript and PCL Available values are Plain Preprinted Letterhead Transparency Prepunched Labels Bond Recycled Light card stock Glossy paper Postcard Color Cardstock Envelope User Type 1 User Type 2 User Type 3 User Type 4 User Type 5 These are s...

Page 72: ...alues are Off Long Edge Short Edge Note Long Edge and Short Edge refer to binding orientation not paper feed direction For more information on duplex printing and binding orientation see the section Collation on page 29 Power Saver Defines a period of inactivity after which time the printer will enter a low power state Available values are 240 Minutes 180 Minutes 120 Minutes 90 Minutes 60 Minutes ...

Page 73: ...are 3K 2K 1K 0 1K 2K 3K The value zero 0 represents the current state Changing the value prints a test print to be printed for evaluation Color Balance Allows fine adjustment of color balance Available values are 0 1 2 3 4 5 6 7 8 9 10 11 12 The value zero 0 represents the current state Changing the value prints a test print to be printed for evaluation Exit Exits Color Adjust Menu Available value...

Page 74: ...e the section Color Modes on page 30 Print Quality Sets the print quality resolution in dots per inch Available values are Draft Normal High Quality Black Overprint Enables or disables the Black Overprint function Available values are On Off Note Refer to page 27 for additional information Process Grayscale Enables or disables the Process Grayscale graphics function Available values are On Off Not...

Page 75: ... incomplete print job and poll the next port in the polling sequence Available values are 5 300 Seconds 30 Seconds Parallel PDL Sets the default page description language interpreter for the parallel port Available values are Auto PCL PostScript Note To submit TIF and PDF files to the printer this value must be Auto Bidirectional Enables or disables bidirectional communications through the paralle...

Page 76: ...be Auto SMB Enable Enables or disables the Ethernet SMB protocol Available values are On Off SMB PDL Sets the default page description language interpreter for the Ethernet SMB protocol Available values are Auto PCL PostScript Note To submit TIF and PDF files to the printer this value must be Auto AppSocket Enable Enables or disables the Ethernet AppSocket interface Available values are On Off App...

Page 77: ... Mask Sets the 4 byte Sub Net Mask address Available values are xxx xxx xxx xxx where xxx 000 to 255 See the section Setting Network Addressing on page 48 for an explanation of how to set this item Default Gateway Sets the 4 byte Default Gateway address Available values are xxx xxx xxx xxx where xxx 000 to 255 Note See the section Setting Network Addressing on page 48 for an explanation of how to ...

Page 78: ...re Auto PCL PostScript Note To submit TIF and PDF files to the printer this value must be Auto SMB Enable Enables or disables the Token Ring SMB protocol Available values are On Off SMB PDL Sets the default page description language interpreter for the Token Ring SMB protocol Available values are Auto PCL PostScript Note To submit TIF and PDF files to the printer this value must be Auto AppSocket ...

Page 79: ...ge 48 for an explanation of how to set this item Default Gateway Sets the 4 byte Default Gateway address Available values are xxx xxx xxx xxx where xxx 000 to 255 See the section Setting Network Addressing on page 48 for an explanation of how to set this item Port Timeout Sets the time for determining when to terminate an incomplete print job and poll the next port in the polling sequence Availabl...

Page 80: ... PostScript Note To submit TIF and PDF files to the printer this value must be Auto Binary PostScript Enables or disables the Novell binary mode of PostScript Available values are On Off PServer Mode Sets the PServer mode for the Novell protocol Available values are NDS BEM NDS BEM Frame Type Sets the frame type used for the Novell protocol Available values are Ethernet Auto 802 2 802 3 SNAP Ether...

Page 81: ...AC address MAC Address Media Access Control Device Address Primary Server Sets the name of the Primary file server There is a 47 character limit Available characters are A Z 0 9 hyphen and underscore _ The default is Null NDS Tree Sets the NDS Tree character string There is a 63 character limit Available characters are A Z 0 9 hyphen and underscore _ The default is Null NDS Context Set the NDS con...

Page 82: ...nt Test Patterns Prints the system test patterns 100 Stripe Blank Cyan Step Magenta Step Yellow Step Black Halftone PS Pattern A Gray Step Color Balance Print Quantity Sets the number of times each diagnostic report page is printed uncollated This value is reset to 1 upon exiting the service menu Select Tray Selects the source tray from which the diagnostic report is to be printed This value appea...

Page 83: ... recent is displayed first Show Event History Displays all the last 100 printer events on the front panel The most recent event displays first Note Use the Value buttons to scroll through all printer events faults in the Event History The most recent is displayed first Show S W Levels Displays the current software versions or levels on the front panel Adobe PS Level Boot Date Engine Version Front ...

Page 84: ...ice Menu Show Event History section on page 67 Disk Directory Prints a list of fonts and macros loaded on the hard drive Print Quantity Sets the number of times each printer report page is printed uncollated Note This value is reset to 1 upon exiting the menu Select Tray Selects the source tray from which the printer report is to be printed and appears only if the optional Tray 2 Tray 3 is install...

Page 85: ... is locked you can browse and change the following menus Job menu Print menu Password menu Color Adjust menu Reset menu You can browse but not change the following menus Tray menu PCL menu System menu PostScript menu Parallel menu Ethernet menu Token Ring menu Novell menu Service menu Special Operating Modes Button Combi nation Mode 0 and 4 Makes the Reset Menu available at the front panel The Res...

Page 86: ...er CentreWare DP CentreWare DP is an interactive application that allows IP and IPX discovery of printers Administrators will be able to install connect and configure the printer on a network quickly Setup procedures have been simplified and the management of network printers is virtually effortless CentreWare DP supports a number of key network environments including NetWare and Windows NT Note S...

Page 87: ... and access context sensitive on line assistance For system administrators CentreWare Internet Services provides a faster and more productive way to install and upgrade software on your printer It also provides a wide range of printer support information via links to Internet web sites Setup To set up your printer for Internet Intranet access you will need to configure an IP address for the printe...

Page 88: ...72 Phaser 1235 Network Color Printers Managing Printer Usage ...

Page 89: ...ed with the replacement cartridge Note To avoid unnecessary printer downtime be sure to order extra CRCs when the near end of use warnings appear on the front panel Instructions for replacing the CRCs accompany each item Caution For optimum performance keep the printer out of direct sunlight Faded images light areas or dark bands may result Do not place the printer near vents or dust producing equ...

Page 90: ...s and colors based on the appearance of the test page You may need to repeat this procedure and test your adjustments until you achieve the desired results Note At any time you can reset the printer to the factory defaults by selecting Color Defaults from the Color Adjust Menu Note Refer to the section Using the Front Panel on page 39 for a functional description of the front panel Printing a Test...

Page 91: ... and the circles are produced using a combination of cyan magenta and yellow The adjustment objective is for the CURRENT circle to be the closest gray of any of the circles when compared to the gray background Interpreting the Test Print The Color Balance test print contains numbered images that indicate possible adjustments that can be made You can choose to make an adjustment to the Color Densit...

Page 92: ...lor Density Adjustment 1 Press Item Up or Item Down until you see 2 Press Value Up or Value Down until you see Values are 3CMY 2CMY 1CMY 0 1CMY 2CMY 3CMY 3 Press Enter The Color Adjust Page prints and the front panel displays 4 Repeat Steps 2 and 3 above until you are satisfied with the results 5 To exit this menu scroll to Exit with the Item button and select YES with the Value button Note that t...

Page 93: ... results 6 To exit this menu scroll to Exit with the Item button and select YES with the Value button Note that the buttons have graphics and numbers only no written labels on the 220 V models of the printer Please see Front Panel Layout on page 39 for button numbers and graphics Adjustment Recovery While in the color adjustment routine you can return the values to the factory default values by us...

Page 94: ...78 Phaser 1235 Network Color Printers Maintaining the Printer ...

Page 95: ...e following safety tips before you begin troubleshooting and checking for possible hardware software and printer maintenance issues Note Do not use tools or sharp objects to clear paper jams since this may damage the printer Note Do not touch the bottom surface of the imaging drum Touching these surfaces may damage them ...

Page 96: ...are Is the printer plugged in Is the printer switched on Is the printer on line Does the printer have proper clearance For further information refer to the Getting to Know Your Printer on page 1 Is the printer operating within the specified environmental conditions temperature and humidity For further information refer to the Getting to Know Your Printer on page 1 Is the printer connected to a com...

Page 97: ...ns Insert media trays properly and securely Keep covers securely closed Customer Replaceable Consumables CRCs Expended consumables toner cartridge imaging drum fuser transfer belt will prevent printing Maintain a supply of consumables especially toner cartridges Replace consumables when prompted by the printer Note Specific instructions for replacing each consumable are included with the individua...

Page 98: ...ical order along with an explanation and corrective action Front Panel Messages Message Type Explanation Corrective Action Check Tray Check Tray 1 Check Tray 2 Check Tray 3 No Tray Present Fault The indicated tray is not installed Make sure the tray is fully inserted Controller Fan Error U8 Power Off On Fault An error has been detected with the controller cavity cooling fan Turn off the printer wa...

Page 99: ...m is near its end of life Printing can continue until the printer determines that the imaging drum is at its end of life however some degradation of image quality may occur The message remains until interrupted by other messages or until the imaging drum is replaced Duplex I F Error U12 Power Off On Fault An error has been detected with the duplex module interface and communication path Turn off t...

Page 100: ...r Home Error U7 Power Off On Fault An error has been detected with the home position of the front paper feeder Turn off the printer wait 15 seconds then turn on the printer If the problem persists check the support links at www xerox com officeprinting 1235support Front Cover B Open Close Front Cover B Fault The front cover Cover B is open Close the cover so that printing can continue Front Panel ...

Page 101: ...e up disk space Hard Disk Initializing Please Wait Attention The hard disk is being initialized Data cannot be written to the disk until the formatting is completed Jam A10 Remove Prints Open Cover A See Labels Fault Paper did not exit the printer or fuser properly causing a paper jam Open Cover A and refer to the labels on the printer to clear the jam For more information see the sections Solving...

Page 102: ... see the sections Solving Printing Problems RefInTable page 98 LED Error Black LED Error U21 Cyan LED Error U20 Magenta LED Error U19 Yellow LED Error U18 Power Off On Fault The LED bar is either missing or requires reseating to be recognized by the printer Turn off the printer wait 15 seconds then turn on the printer If the problem persists check the support links at www xerox com officeprinting ...

Page 103: ...links at www xerox com officeprinting 1235support Roller Over Temp T31 Power Off On Fault The fuser temperature sensor is reporting a temperature error Turn off the printer wait 15 seconds then turn on the printer If the problem persists install a new fuser For further assistance visit the support links at www xerox com officeprinting 1235support Roller Position Error U10 Power Off On Fault An err...

Page 104: ...quality may occur The message remains until interrupted by other messages or until the toner cartridge is replaced Toner Missing Black Toner Missing Cyan Toner Missing Magenta Toner Missing Yellow Toner Missing Reseat Toner Fault The toner is either missing or requires reseating to be recognized by the printer Reseat the toner If that does not fix the problem turn off the printer wait 15 seconds t...

Page 105: ...urn on the printer If the problem persists check the support links at www xerox com officeprinting 1235support Tray Misfeed Tray 1 Misfeed Tray 2 Misfeed Tray 3 Misfeed Open Tray Cover B Fault Paper did not exit the indicated tray properly causing a paper jam Pull out the tray retrieve and discard the misfed paper and reinsert the tray Open Cover B to search for additional paper You must open Cove...

Page 106: ...rective Action A6 Bypass Feeder Jam Fault Paper did not exit the Multi sheet Bypass Feeder properly causing a paper jam Open Cover A and refer to the labels on the printer to clear the jam A7 Duplex Entry Jam Fault Paper did not enter the duplex module properly causing a paper jam Open Cover A and refer to the labels on the printer to clear the jam A10 Paper Output Jam Fault Paper did not exit the...

Page 107: ...the misfed paper and reinsert the tray Open Cover B to search for additional paper Cover B must be opened to clear the misfeed message on the front panel E9 Top Cover A Open Fault The top cover Cover A is open Close the cover so that printing can continue E12 Output Bin Full Top Fault The top face down bin is full and cannot accept any more prints until it is emptied Once emptied printing will con...

Page 108: ...tention There was a hard disk write error that prevented the data from being written Press the Enter button to clear the message Turn off the printer wait 15 seconds then turn on the printer If the problem persists visit the support links at www xerox com officeprinting 1235support for further assistance H3 Hard Disk Full Attention There was a hard disk full error that prevented the data from bein...

Page 109: ...inks at www xerox com officeprinting 1235support T29 Temp Sensor Error Fault The temperature sensor is either not communicating or reporting invalid data To reset the sensor open and close the top cover If the problem persists check the support links at www xerox com officeprinting 1235support T30 RH Sensor Error Fault The relative humidity sensor is either not communicating or reporting invalid d...

Page 110: ...sists check the support links at www xerox com officeprinting 1235support U4 Engine SRAM Error Fault During the printer s self diagnostics there was a problem reading the engine SRAM Turn off the printer wait 15 seconds then turn on the printer If the problem persists check the support links at www xerox com officeprinting 1235support U5 Engine Control Error Fault During the printer s self diagnos...

Page 111: ... detected with the duplex module interface and communication path Make sure the Auto Duplex Unit is properly installed If the problem persists check the support links at www xerox com officeprinting 1235support U13 Tray 3 I F Error Fault An error has been detected with the Tray 3 interface and communication path Turn off the printer wait 15 seconds then turn on the printer If the problem persists ...

Page 112: ...W4 Black Toner Low Attention The level of toner in the toner cartridge is low The toner cartridge should be replaced soon as it is near its end of life Printing can continue until the toner cartridge is empty however some degradation of image quality may occur The message remains until interrupted by other messages or until the toner cartridge is replaced Un Toner Missing U22 Yellow Toner Missing ...

Page 113: ...me degradation of image quality may occur The message remains until interrupted by other messages or until the imaging drum is replaced W11 Tray 1 Paper Low Attention The printer has detected that the paper level in Tray 1 is low Printing can continue until the tray runs out of paper Reload the tray as soon as possible to avoid printing interruptions W12 Tray 2 Paper Low Attention The printer has ...

Page 114: ...d check the Configuration Sheet for the port you are using to see if the Port Enable item in the appropriate Interface Menu is set to On If it is set to Off set it to On and try again If the printer has printed recently do the following Attempt to print a Configuration Sheet For information on printing a configuration sheet refer to the section Printing Printer Reports on page 45 If it does not pr...

Page 115: ...ted in the printer driver Make sure the paper type selected in the printer driver is supported for 2 sided printing 2 sided printing is supported only from Trays 1 2 and 3 2 sided printing is not supported from the Multi sheet Bypass Feeder MBF 2 sided printing is not available with either the 1st page different or separator page options PostScript commands are printed instead of the PostScript jo...

Page 116: ...cript coding The error page contains vital information Retain the page and check the support links at www xerox com officeprinting 1235support for further assistance If an error page was not printed the printer may require additional memory to process the job For a PCL job do the following Check prints for PCL errors If there is a problem in the PCL coding correct the coding problem and resend the...

Page 117: ... location to another Refer to the Phaser 1235 Color Printer Setup Instructions Warning DISCONNECT THE POWER CORD Never remove the printer controller board while the printer is plugged in To avoid the possibility of electrical shock always disconnect the power cord when installing or removing ANY internal or external printer option Warning DISCHARGE STATIC ELECTRICITY The controller board and inter...

Page 118: ... you install the optional hard drive in the printer it will significantly increase the amount of memory available for processing jobs and storing downloaded information such as fonts forms overlays macros and Secure Print and Proof Print jobs The hard drive is used for the following Support of the PostScript file system Support of the PJL PCL file system Support for Secure Print and Proof Print jo...

Page 119: ...rd drive in place using four screws If the screws don t line up correctly with the holes in the bottom of the hard drive check alignment of the hard drive as indicated in step 5 above 7 Align the controller board with the printer s guide channel and slide the board all the way into the printer until it stops Then replace the screws to secure the controller board 8 Reconnect the power cord and all ...

Page 120: ...Utility a Windows based graphical user interface tool downloads fonts single double byte to the hard drive In PostScript the supported font types are Type 1 Type 2 and Forms In PCL the supported font types are HP PCL fonts Bitmap Scalable and Macro Windows TrueType fonts can also be downloaded in PostScript Type 1 ASCII This utility can print a list of the fonts currently loaded on the hard drive ...

Page 121: ...0 to 231 1 N A NAME pathname ASCII 01 thru 255 N A SIZE integer The size variable indicates the number of bytes in the file to be downloaded The size indicates the number of bytes immediately following the LF to the next UEL command NAME pathname where pathname 0 pcl fonts fontname to download a font named fontname to the printer s hard disk drive or 0 pcl macros macroname to download a macro name...

Page 122: ...sitioned at x 900 and y 1500 by this macro ESC 12345X is the UEL command which ends this sequence Executing this macro requires the following PCL sequence Note The macro ID must be the same case as in the original download command Note The byte count after the n and before the W must equal the ID byte count plus 1 ESC 12345X PJL CR LF PJL FSDOWNLOAD FORMAT BINARY NAME 0 pcl macros a_macro SIZE 29 ...

Page 123: ... in the FSDOWNLOAD command Note The byte count 6 in the above example must equal the string ID byte count plus 1 FSDELETE Command The FSDELETE command is used to delete files from the printer s hard drive ESC 12345X PJL CR LF PJL FSDOWNLOAD FORMAT BINARY NAME 0 pcl fonts font1 SIZE XX CR LF binary data ESC 12345X ESC n6W HEX 00 font2 CR LF Sets the current font ID to the given string ID font2 ESC ...

Page 124: ...al such as the metal back plate on any device plugged into a grounded power source If you walk around before finishing the installation again discharge any static electricity Installation Follow this procedure to install the Token Ring Card 1 Turn off the printer and disconnect cables and power cord 2 Remove the screws that secure the controller board and slide the controller board out of the prin...

Page 125: ...ep 3 6 Align the controller board with the printer s guide channel and slide the board all the way into the printer until it stops Then replace the screws to secure the controller board 7 Reconnect the power cord and all cables and turn on the printer 8 Print a Configuration Sheet as described on page 45 and confirm that the Token Ring Card appears as an installed option If any problems occur rein...

Page 126: ...ing something metal such as the metal back plate on any device plugged into a grounded power source If you walk around before finishing the installation again discharge any static electricity Installation Follow this procedure to install additional memory 1 Turn off the printer and disconnect cables and power cord 2 Remove the screws that secure the controller board and slide the controller board ...

Page 127: ... 512 Mbytes 5 Secure the memory to the controller board with the clips 6 Align the controller board with the printer s guide channel and slide the board all the way into the printer until it stops Then replace the screws to secure the controller board 7 Reconnect the power cord and all cables and turn on the printer 8 Print a Configuration Sheet as described on page 45 and confirm that the total m...

Page 128: ...112 Phaser 1235 Network Color Printers Using Printer Options ...

Page 129: ...tal Specifications Temperature Storage 10 to 40 degrees C 14 to 104 degrees F Operating 10 to 32 degrees C 50 to 90 degrees F Relative Humidity Storage 10 to 90 percent Operating 15 to 85 percent Noise Level 47 dBA Standby 54 dBA Running Electrical Specifications Available in two models 110 130 VAC 50 60 Hz 200 240 VAC 50 60 Hz Power Consumption 300 W av 1000 W max Energy Star Compliant Blue Angel...

Page 130: ...k Up to 12 ppm color Controller Specifications 366 MHz processor Memory 64 Mbytes PC100 DRAM Standard Upgradable to a maximum of 512 Mbytes Page Description Languages PDL PCL 5C Adobe PostScript 3 TIFF PDF Resident Fonts 136 PostScript Type 1 46 Intellifonts PostScript and PCL 5C Interfaces IEEE 1284 B bi directional parallel Ethernet 10BaseT and 100BaseTx Optional Token Rin ...

Page 131: ...f and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and the receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or a experienced radio TV technician for help Changes or modif...

Page 132: ...8 EEC approximation of the laws of the member states related to low voltage equipment January 1 1996 Council Directive 89 336 EEC approximation of the laws of member states related to electromagnetic compatibility A full declaration defining the relevant Directives and referenced standards can be obtained from your Xerox Europe representative Changes or modifications to this equipment not specific...

Page 133: ...er Supplies Supply Item Part Number Toner Black Phaser 1235 Standard Capacity 006R90293 Toner Cyan Phaser 1235 Standard Capacity 006R90294 Toner Magenta Phaser 1235 Standard Capacity 006R90295 Toner Yellow Phaser 1235 Standard Capacity 006R90296 Toner Black Phaser 1235 High Capacity 006R90303 Toner Cyan Phaser 1235 High Capacity 006R90304 Toner Magenta Phaser 1235 High Capacity 006R90305 Toner Yel...

Page 134: ...s 016 1705 00 Phaser Premium Cover Paper 60 lb cover A Letter U S 8 5 x 11 in 100 sheets 016 1823 00 Phaser Premium Cover Paper 160 g m2 A4 Metric Letter 210 x 297 mm 100 sheets 016 1824 00 Phaser Premium Color Printing Paper 24 lb bond A Letter U S 8 5 x 11 in 500 sheets 016 1368 00 Xerox Phaser 35 Series Transparency Film Item Size Description Part Number Premium A Letter U S 8 5 x 11 in 50 shee...

Page 135: ...0 x 297 mm 176 g m2 100 sheets 14 labels per sheet 38 1 x 99 1 mm labels 016 1688 00 A4 Metric Letter 210 x 297 mm 176 g m2 100 sheets 8 labels per sheet 67 7 x 99 1 mm labels 016 1689 00 Xerox Phaser Premium Business Cards Item Description Part Number A Letter U S 8 5 x 11 in 50 lb bond 25 sheets 10 cards per sheet 2 0 x 3 5 in cards 016 1898 00 A4 Metric Letter 210 x 297 mm 190 g m2 25 sheets 10...

Page 136: ...120 Phaser 1235 Network Color Printers Ordering Information ...

Page 137: ... Solaris 23 CentreWare Internet Services 23 71 CentreWare TTY for UNIX 23 Cleaning the printer 73 CMYK Interpretation Setting in PostScript driver 37 CMYK Simulation Setting in PostScript driver 30 Collating output Setting in PostScript jobs 29 Color Adjust Menu 57 Black Density 57 Cancel Changes 57 Color Balance 57 Color Defaults 57 Color Density 57 Color balance Adjusting 74 77 Adjustment Recove...

Page 138: ...ng via 9 Enlarge image Setting in PostScript driver 37 Enter key 41 Ethernet Menu 60 61 AppSocket Enable 60 AppSocket PDL 60 Default Gateway 61 EtherTalk Enable 60 HTTP Enable 61 IP Address 61 IP Address Res 61 IPP Enable 61 LPR Banner 60 LPR Enable 60 LPR PDL 60 Port Timeout 61 SMB Enable 60 SMB PDL 60 Speed 61 Sub Net Mask 61 Ethernet UTP connector Location 2 EtherTalk Enable item 60 F Face down...

Page 139: ...nu 62 LPR Enable item In Ethernet Menu 60 In Token Ring Menu 62 LPR PDL item In Ethernet Menu 60 In Token Ring Menu 62 M Macintosh Drivers for 24 Magenta imaging drum Location 3 Mail Send Receive 71 MBF Type item 53 media supported sizes 15 Memory Installing 110 111 Menu Down key 42 Menu Map Printing 45 Menu Map item 68 Menu Up key 41 Menus Navigation 44 45 Mirror Image Setting in PostScript drive...

Page 140: ... PostScript Font List Printing 45 PostScript Menu 58 Black Overprint 58 Color Mode 58 Print PostScript Errors 58 Print Quality 58 Process Grayscale 58 Power cord receptacle Location 2 Power Saver item 56 Power switch Location 2 Primary Server item 65 Print Diag Summary item 66 Print Menu 68 Config Sheet 68 Disk Directory 68 Hex Mode 68 Menu Map 68 PCL Font List 68 Print Quantity 68 PS Demo Page 68...

Page 141: ...n Ring Menu 62 SMB PDL item In Ethernet Menu 60 In Token Ring Menu 62 SnapColor 8 Setting in PostScript driver 30 Source Routing item 63 Speed item In Ethernet Menu 61 In Token Ring Menu 63 Standard output bin Location 2 Startup Page item 68 Sub Net Mask item In Ethernet Menu 61 In Token Ring Menu 63 Substitution table 32 Symbol Set item 54 System Event Log item 68 System Menu 55 56 Defaults 56 Du...

Page 142: ...em 53 Tray 3 Description of 5 Location 4 Tray 3 Type item 53 Troubleshooting Operation problems 98 100 TrueType fonts PCL jobs 37 U UNIX Drivers for 24 V Value Down key 43 Value Up key 43 W Watermarks Setting in PostScript jobs 38 Windows NT 4 0 Drivers for 24 Windows 2000 Drivers for 24 Windows 95 98 Drivers for 24 Y Yellow imaging drum Location 3 Numerics 100 sheet bypass feeder Description of 5...

Page 143: ...Advanced Features and Troubleshooting Manual ...

Page 144: ...Advanced Features and Troubleshooting Manual ...

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Xerox 1235/DX - Phaser Color Laser Printer, Advanced Features And Troubleshooting Manual

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