WTI PollCat NetLink NLJ-VIP, User Manual

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PollCat NetLink-VIP & PollCat NLJ-VIP - User’s Guide
• Cumulative Effect: Each time a Data Filter Clue is defined, the
VIP will add the new parameter to the existing definition. When
multiple clues are defined, an OR condition is created. If the call
record matches a defined clue, the record is then stored or rejected as
indicated by the Data Filter Action.
• Searching for Operator Characters: When searching for a string
that contains a space or any character that is also an operator, a
backslash (
\
) must precede the space or operator. For example, to
search for "
***Error***
", match parameters would be defined
as " \*\*\*Error\*\*\* ". Likewise, to search for " hello
there
", match parameters would be defined as "
hello\ there
".
• Variable Case: When defining and using variables, take care to use
the correct case. Real Time variables are always entered as lowercase
characters; regular variables are always entered as uppercase
characters.
Example 1: Multiple AND Conditions
This example shows a Data Filter that uses multiple AND conditions to
simultaneously monitor two different call characteristics. Assume the Data
Filter Format is defined as shown in Figure 8.5.
|08:16|075|B.JOHNSON |OUT|17145551212 |00:55|00.00|
|08:18|067|R.JONES |OUT|19495557714 |05:36|00.75|
|08:20|092|J.SMITH |OUT|18007140000 |11:15|00.00|
----------------------------------AAAAAAAAAAA---------------------
Figure 8.5: Data Filter Example 1
Where:
A
The field that lists the time the call was received or placed.
B
The field that lists call duration.
Define a Data Filter that will only store records for calls received or placed
between 8:00 am (08:00) and 5:00 pm (17:00), and lasting longer than five
(5) minutes. The Data Filter Action would be set at "Store", and Match
Parameters would be defined as:
A>08:00&A<17:00&B>05:00
Where:
A>08:00
Stores records for calls received or placed after 08:00.
&
Logical AND
A<17:00 Stores records for calls received or placed before 17:00.
&
Logical AND
B>05:00
Stores records for calls that last longer than five minutes.