Wolf E Series Service Manual Download Page 1

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General Information

Controls & Operation

Component Access & Removal

Troubleshooting Guide

Technical Data

Wiring Diagrams

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SO24 E Series Oven (SWS 13543126)

Service Manual

Summary of Contents for E Series

Page 1: ...eneral Information 2 Controls Operation 4 Component Access Removal 25 Troubleshooting Guide 49 Technical Data 58 Wiring Diagrams 59 subzero com 800 222 7820 SO24 E Series Oven SWS 13543126 Service Manual ...

Page 2: ... of Wolf Appliance Inc Neither this manual nor any information or images contained herein may be copied or used in whole or in part without the express written consent of Wolf Appliance Inc Wolf Appliance Inc all rights reserved WOLF PRODUCT RATING PLATE INFORMATION The product rating plate with the serial number is found on the left side trim inside the door Important information for each product...

Page 3: ...ero com ClaimsAndOrderProcessing Pages WarrantyInfo Warranties start on the day of product installation Search for warranty and service information by serial number customer last name and address using Unit History at http service subzero com Tools UnitHistory E Series SO24 SWS 13543126 General Information service subzero com 827705 REVA 01 2019 2 ...

Page 4: ...option Right arrow Move right on the menu Light Turn the light on or off Off Turn the unit off QUICK START COOKING MODES Mode Symbol Rack Position Temperature Range Default Temperature Bake 2 90 F 570 F 345 F Convection 2 or both 1 and 3 90 F 530 F 330 F Convection Bake 2 90 F 480 F 375 F Broil 3 or 4 1 to 5 5 Convection Broil 2 or 3 90 F 480 F 375 F Bake Humid 2 90 F 480 F 345 F Convection Humid ...

Page 5: ...ooking starts immediately With an end time set the unit turns on at the end time minus the duration time Set End Set the time to stop cooking From 5 minutes to 9 hours and 55 minutes into the future After the submenu is set cooking starts immediately When there is no duration time set cooking continues to the end time With a duration time set the unit turns on at the end time minus the duration ti...

Page 6: ...the previous menu With or without preheating Accessories with one or more levels The rack position used in the recipe Rack position 2 unless otherwise stated Gourmet tip 1 For example Put the food in a suitable vessel and place on the wire shelf Continue Shows the setting menu or browning options The Settings menu shows only the options that are adjustable E Series SO24 SWS 13543126 Controls and O...

Page 7: ... Set End Adjustable for Medium Browned Set End Adjustable for Well Browned Start 1 4 Roast Veal Dutch Oven Without preheat Set up if desired 410 F Set Duration 1 25 Set End Adjustable Start More Gourmet Without preheat Continue Medium Browned or Well Browned Set End Adjustable for Medium Browned Set End Adjustable for Well Browned Start 2 Beef 2 1 Rump Loin Slow Roast Sear Without preheat Continue...

Page 8: ...stable Start Roast With preheat Set up if desired 375 F Set Duration 1 20 Start More Gourmet Without preheat Continue Medium Browned or Well Browned Set End Adjustable for Medium Browned Set End Adjustable for Well Browned Start 2 5 Chuck Rib of Beef Slow Roast Sear Without preheat Continue Medium Medium 154 F Set Duration 3 30 Set End Adjustable Start 2 6 Roast Beef Dutch Oven Without preheat Set...

Page 9: ...rt 3 3 Roast Pork Dutch Oven Without preheat Set up if desired 410 F Set Duration 1 25 Set End Adjustable Start More Gourmet Without preheat Continue Medium Browned or Well Browned Set End Adjustable for Medium Browned Set End Adjustable for Well Browned Start 3 4 Pork Chops Broil With preheat Rack position 4 Place baking tray on rack position 2 under the wire rack Preheat cooking space for 3 minu...

Page 10: ... directly on the wire rack Turn half way through the cooking time Set up if desired Set Duration 0 14 Start 5 2 Meat Loaf Cook With preheat Set up if desired 390 F Set Duration 1 00 Start 6 Dutch Oven 6 1 Roast Braise Without preheat Set up if desired 410 F Set Duration 1 25 Set End Adjustable Start Poultry 1 Chicken Legs Broil With preheat Rack position 3 Preheat cooking space for 3 minutes Place...

Page 11: ... preheat Set up if desired 375 F Set Duration 0 45 Start More Gourmet Without preheat Continue Medium Browned Set End Adjustable for Medium Browned Start 2 Potato Wedges Bake With preheat Set up if desired 430 F Set Duration 0 30 Start More Gourmet Without preheat Continue Medium Browned Set End Adjustable for Medium Browned Start Fresh Pizza Baking on 1 Level With preheat Set up if desired 410 F ...

Page 12: ...re Gourmet Without preheat Continue Medium Browned Set End Adjustable for Medium Browned Start Baked Goods 1 Bread Baking on 1 Level With preheat Set up if desired 390 F Set Duration 0 40 Start Baking on 2 Levels With preheat Place cooking trays or suitable vessels on wire shelves at rack positions 1 and 3 Set up if desired 375 F Set Duration 0 40 Start More Gourmet Without preheat Continue Light ...

Page 13: ...vessels on wire shelves at rack positions 1 and 3 Set up if desired 375 F Set Duration 0 25 Start More Gourmet Without preheat Continue Light Browned Medium Browned Well Browned Set End Adjustable for Light Browned Set End Adjustable for Medium Browned Set End Adjustable for Well Browned Start 4 Cookies and Pastries 4 1 Cookies Bake With preheat Set up if desired 340 F Set Duration 0 14 Start 4 2 ...

Page 14: ... up if desired 320 F Set Duration 1 00 Start More Gourmet Without preheat Continue Medium Browned Set End Adjustable for Medium Browned Start 9 Short Crust Pastry 9 1 Short Crust Pastry Blind Bake With preheat Set up if desired 385 F Set Duration 0 22 Start 9 2 Fruit Tart Bake With preheat Set up if desired 365 F Set Duration 0 50 Start If no adjustment is made in the settings menu the unit starts...

Page 15: ...ettings menu allows you to Set the language Adjust the display Set the clock Configure notifications Start oven self clean Set the loudness Set assistance functions Configure the temperature Set the childproof lock Display appliance information Enter and exit the Demo mode Check the connection Restore factory settings E Series SO24 SWS 13543126 Controls and Operation service subzero com 827705 REV...

Page 16: ...m the home supply to the control board Turn main synchronization on or off Touch Enter to turn the main synchronization on or off Configure Notifications Turn the notifications and instructions on or off Turn button signal on or off Touch Enter to turn the button signal on or off Turn the instruction signal on or off Touch Enter to turn instruction signal on or off Turn instructions on or off Touc...

Page 17: ...lock on or off The code for the childproof lock 213 appears on the display Display Appliance Information Shows the appliance information Display appliance identification Serial number Article number Display version numbers HW P Hardware power unit HW C Hardware control unit SW P Software power unit SW C Software control unit Proc Process data Op Model configuration library Txt Text library 1 Font ...

Page 18: ...e recipes More Gourmet recipes Fresh appetizers Frozen appetizers Soufflé Frozen potatoes Frozen pizza Pie Muffins Slow Roast Select meat type Veal Beef Pork Lamb Keep Warm E Series SO24 SWS 13543126 Controls and Operation service subzero com 827705 REVA 01 2019 17 ...

Page 19: ...lete More Gourmet Fresh Appetizers Touch Light Browned Rack position 2 or 1 and 3 Set End Adjustable for Light Browned Start Medium Browned Rack position 2 or 1 and 3 Set End Adjustable for Medium Browned Start Well Browned Rack position 2 or 1 and 3 Set End Adjustable for Well Browned Start Frozen Appetizers Touch 1 Information on packaging 8 12 minutes Rack position 2 or 1 and 3 Set End Adjustab...

Page 20: ...position 2 Set End Adjustable Start 2 Information on packaging 13 20 minutes Rack position 2 Set End Adjustable Start 3 Information on packaging 21 35 minutes Rack position 2 Set End Adjustable Start Pie Touch Light Browned Wait for preheat before inserting food Start Medium Browned Wait for preheat before inserting food Start Well Browned Wait for preheat before inserting food Start Muffins Touch...

Page 21: ... 30 Set End Adjustable Start Beef 3 Rib eye sirloin Rack position 2 Rare 135 F Medium 144 F Set Duration 3 30 Set End Adjustable Start Beef 4 Shoulder of beef Rack position 2 Medium 162 F Set Duration 3 30 Set End Adjustable Start Beef 5 Chuck rib of beef Rack position 2 Medium 154 F Set Duration 3 30 Set End Adjustable Start Pork 1 Rump loin Rack position 2 Medium 153 F Set Duration 3 30 Set End ...

Page 22: ...Name and Symbol Action or Recipe Information Set End Adjustable Start E Series SO24 SWS 13543126 Controls and Operation service subzero com 827705 REVA 01 2019 21 ...

Page 23: ... shows the message Make the settings and then select the button to save To change a favorite Select the cooking mode or recipe and adjust the Cooking Mode submenu to the needed parameters Before the cooking begins tap Select the storage space that is changing TIP The change option overwrites any storage space selected Tap Enter Acknowledge the overwrite Rename the recipe if desired Delete Favorite...

Page 24: ...n is display on the panel assembly Touch Enter to stop the timer from sounding Adjust or cancel the timer With the timer in operation tap Timer Shorten Extend screen appears Use arrows to extend or shorten the timer length Touch Enter TIP Shortening the timer the maximum amount will cancel the timer E Series SO24 SWS 13543126 Controls and Operation service subzero com 827705 REVA 01 2019 23 ...

Page 25: ...le rotating the bottom of the door away from the unit 6 Remove the door from the unit DOOR INSTALLATION Install the Door 1 Holding the door at a 45 angle insert the door hinges into the hinge slots 2 Lower the oven door until the oven door stops 3 Pull the door to the open position 4 Rotate the hinge retainer clips on each hinge backward until the hinge retainer clips stop 5 Test the door CONDENSA...

Page 26: ...DOOR FRONT OR INNER DOOR INSTALLATION After installing the door front or inner door install 1 Door Install the Door Front or Inner Door 1 Place the upper and lower gaskets onto the inner door 2 Place the door front onto the inner door below the inner door bracket 3 Lift the bottom of the door front above the lower bracket of the inner door 4 Push the door front up into the inner door bracket 5 Use...

Page 27: ...er door glass seal 6 Use a pair of pliers to bend the inner door glass retaining tabs over the inner door glass DOOR HANDLE REMOVAL To remove the door handle first remove 1 Door 2 Door front or inner door Remove the Door Handle 1 Use a T 25 Torx bit to remove the handle mounting screws 2 Remove the handle and handle standoffs from the door front DOOR HANDLE INSTALLATION After installing the door h...

Page 28: ...k guide toward the rear of the oven 4 Place the top arms into the side wall top holes 5 Pull the rack guide toward the front of the oven LIGHT BULB REMOVAL WARNING Turn off the power to the product before starting this procedure To remove a light bulb first remove 1 Rack 2 Rack guide Remove the Light Bulb 1 Use a small flat blade screwdriver to pry the light cover from the light assembly 2 Remove ...

Page 29: ...nto the food probe socket BROIL ELEMENT REMOVAL WARNING Turn off the power to the product before starting this procedure To remove the broil element first remove 1 Rack 2 Rack guide Remove the Broil Element 1 Use a T 20 Torx bit to remove the screws from the thermo circuit breaker of the broil element 2 Pull the broil element forward into the oven cavity 3 Use needle nose pliers to disconnect the ...

Page 30: ...onvection fan blade first remove 1 Rack 2 Rack guide 3 Convection fan baffle Remove the Convection Fan Blade 1 Use a 10 mm combination wrench or socket to remove the reverse threaded nut from the shaft of the convection fan motor 2 Pull the convection fan blade from the shaft of the convection fan motor Reverse Threaded Nut Shim Ring E Clip Convection Fan Blade CONVECTION FAN BLADE INSTALLATION Af...

Page 31: ...he convection element terminals CONVECTION ELEMENT INSTALLATION After installing the convection element install 1 Convection fan baffle 2 Rack guide 3 Rack Install the Convection Element 1 Use needle nose pliers to connect the wire connectors to the convection element terminals 2 Install the convection element into the oven cavity 3 Use a T 20 Torx bit to install the screws into the brackets and t...

Page 32: ...d the ground wire connector from the panel assembly 6 Remove the panel assembly from the unit PANEL ASSEMBLY INSTALLATION After installing the panel assembly install the unit Install the Panel Assembly 1 Connect the wire harnesses and the ground wire connector to the panel assembly 2 Place the panel assembly on the unit 3 Use a T 20 Torx bit to install the screws into the side of the panel assembl...

Page 33: ...e ribbon cable into the ribbon cable connector and lock the ribbon cable connector 2 Connect the wire connectors to the control board 3 Place the bottom of the control board into the control board bracket supports 4 Push the top of the control board into the control board bracket DISPLAY REMOVAL WARNING Turn off the power to the product before starting this procedure To remove the display first un...

Page 34: ...2 Remove the top cover TOP COVER INSTALLATION After installing the top cover install the unit Install the Top Cover 1 Place the top cover on the unit 2 Use a T 20 Torx bit to install the screws into the top cover LOUDSPEAKER REMOVAL WARNING Turn off the power to the product before starting this procedure To remove the loudspeaker first uninstall the unit and remove 1 Top cover Remove the Loudspeak...

Page 35: ...the spacers 3 Remove the relay board from the unit RELAY BOARD INSTALLATION After installing the relay board install 1 Top cover Then install the unit Install the Relay Board 1 Install all wire connectors wire harnesses and ribbon cables onto the relay board 2 Place the relay board onto the spacers 3 Push the relay board past the tabs seating the relay board onto the spacers RELAY BOARD BRACKET RE...

Page 36: ...product before starting this procedure To remove the exhaust fan assembly first uninstall the unit then remove 1 Top cover Remove the Exhaust Fan Assembly 1 Disconnect the wire connectors from the exhaust fan assembly 2 Rotate the exhaust fan assembly clockwise 3 Remove the exhaust fan assembly from the unit EXHAUST FAN ASSEMBLY INSTALLATION After installing the exhaust fan assembly install 1 Top ...

Page 37: ... Top cover Remove the Exhaust Vent Motor 1 Disconnect the wire harness from the exhaust vent motor 2 Use a flat blade screwdriver to pull the tabs up on the exhaust vent motor retainer 3 Pull the exhaust vent motor toward the front of the unit 4 Remove the exhaust vent motor from the unit EXHAUST VENT MOTOR INSTALLATION After installing the exhaust vent motor install 1 Top cover Then install the u...

Page 38: ...ust vent guide EXHAUST FAN RESISTOR REMOVAL WARNING Turn off the power to the product before starting this procedure To remove the exhaust fan resistor first uninstall the unit and remove 1 Top cover Remove the Exhaust Fan Resistor 1 Disconnect the wire connectors from the exhaust fan resistor 2 Use a T 20 Torx bit to remove the screw from the exhaust fan resistor 3 Remove the exhaust fan resistor...

Page 39: ...ermal cutout 3 Connect the wire connectors to the external thermal cutout MOTOR DOOR LOCK REMOVAL WARNING Turn off the power to the product before starting this procedure To remove the motor door lock first uninstall the unit and remove 1 Top cover Remove the Motor Door Lock MDL 1 Disconnect the wire connectors from the MDL 2 Use a T 20 Torx bit to remove the MDL screws 3 Push the MDL toward the r...

Page 40: ...e back of the unit to disengage the tabs 3 Remove the exhaust duct from the unit EXHAUST DUCT INSTALLATION After installing the exhaust duct install 1 Relay board bracket 2 Loudspeaker 3 Relay board 4 Exhaust fan assembly 5 Panel assembly 6 Top cover Then install the unit Install the Exhaust Duct 1 Place the exhaust duct onto the unit 2 Pull the exhaust duct toward the front of the unit to engage ...

Page 41: ...e a T 20 Torx bit to install the screws into the back cover EXTERNAL THERMAL CUTOUT TCO REMOVAL WARNING Turn off the power to the product before starting this procedure To remove the external TCO first uninstall the unit then remove 1 Back cover Remove the External Thermal Cutout TCO 1 Remove the wire connectors from the external TCO 2 Use a T 20 Torx bit to remove the screw from the external TCO ...

Page 42: ...e the temperature sensor first uninstall the unit then remove 1 Top cover 2 Back cover Remove the Temperature Sensor 1 Disconnect the wire harness of the temperature sensor from X2 on the control board 2 Remove the temperature sensor wires from the wire clips 3 Use a T 20 Torx bit to remove the screw from the temperature sensor 4 Remove the temperature sensor from the unit TEMPERATURE SENSOR INSTA...

Page 43: ...tall the screws into the convection fan motor 3 Connect the wire connectors onto the convection fan motor EXHAUST TUBE REMOVAL WARNING Turn off the power to the product before starting this procedure To remove the exhaust tube first uninstall the unit then remove 1 Rack 2 Rack guide 3 Back cover Remove the Exhaust Tube 1 Use a T 10 Torx bit to loosen the screw in the temperature sensor mount TIP M...

Page 44: ...haust temperature sensor from the unit Exhaust Tube Oven Interior Temperature Sensor Mount Back of Oven Exhaust Temperature Sensor EXHAUST TEMPERATURE SENSOR INSTALLATION After installing the exhaust temperature sensor install 1 Back cover 2 Top cover Then install the unit Install the Exhaust Temperature Sensor 1 Place the exhaust temperature sensor into the unit 2 Connect the wire harness of the ...

Page 45: ...he left or right side panel first uninstall the unit then remove 1 Door 2 Condensation conduit 3 Pyrolysis duct cover 4 Right and left trim Remove the Left or Right Side Panel 1 Lay the oven on its side with the side to be removed facing up 2 Use a T 20 Torx bit to remove the black screws from the cavity front collar 3 Use a T 20 Torx bit to remove the screws from the side panel 4 Remove the side ...

Page 46: ...ndensation conduit 5 Door Then install the unit Install the Bulb Housing 1 Insert the bulb housing into the oven cavity 2 Bend the front tabs of the bulb housing back into place 3 Install the wire connector onto the bulb housing 4 Replace the insulation 5 Use a T 20 Torx bit to install the screws into the left side upper support TEMPERATURE PROBE SOCKET REMOVAL WARNING Turn off the power to the pr...

Page 47: ...m the bake element 2 Use a T 20 Torx bit to remove the screws from the bake element 3 Use a T 20 Torx bit to remove the screws from the bottom support at the rear on the unit 4 Use a T 20 Torx bit to remove the bottom screws from the side panels 5 Place the oven on one side 6 Use a T 20 Torx bit to remove the screws from the side panel 7 Remove the side panel 8 Use needle nose pliers to remove the...

Page 48: ...te with cord 7 Use a T 20 Torx bit to install the screw into the center of the bottom plate 8 Install the plug wire connectors onto the terminal block 9 Install the side panel 10 Use a T 20 Torx bit to install the screws into the side panel 11 Stand the oven upright 12 Use a T 20 Torx bit to install the bottom screws into the side panels 13 Use a T 20 Torx bit to install the screws into the bottom...

Page 49: ... Reload software error 1 Turn the power to the unit off and then back on 2 Replace the relay board E9 F0 Temperature sensor short circuit Short circuit in the temperature sensor or control board 1 Measure the resistance of the temperature sensor 2 Replace the control board E10 F0 Temperature sensor interruption Interruption in the temperature sensor or control board 1 Measure the resistance of the...

Page 50: ...tance on the X4 connector between X4 2 and X4 3 3 Replace the food probe 4 Replace the food probe socket 5 If error occurs during heating replace the food probe socket 6 Replace the control board E19 F28 Door lock not opening Cavity temperature is 572ºF Door lock defective Temperature sensor open circuit or interrupted 1 Verify the cavity temperature 2 Measure resistance of the temperature sensor ...

Page 51: ...ture Power failure during operation 1 Remove then restore power to the unit 2 Verify room air fan operates at low medium and high temperatures 3 Inspect if installation air supply is appropriate 4 Replace the relay board E36 F14 Temperature control board short circuit Replace the control board E37 F14 Temperature control board open circuit Replace the control board E38 F15 Temperature control boar...

Page 52: ... Check the resistance of the element 2 Check the resistance of the element to ground 3 Replace the relay board E49 F8 Actuator relay K7 stuck Element or relay board damaged 1 Check the resistance of the element 2 Check the resistance of the element to ground 3 Replace the relay board E50 F25 Moisture on the control board Room air fan not working Steam leak 1 Check the operation of the room air fan...

Page 53: ...C and 198 VAC for more than three seconds 1 Problem with the power supply 2 Moisture on the relay board 3 Replace the relay board E64 L2 voltage low voltage Voltage at L2 was between 176 VAC and 198 VAC for more than three seconds 1 Problem with the power supply 2 Moisture on the relay board 3 Replace the relay board E66 Thermal cutout tripped The thermal cutout trips at 500ºF and resets automatic...

Page 54: ...pplicable to Wolf products E79 F27 Water inlet is not tight Not applicable to Wolf products E80 Feed tank is not tight Not applicable to Wolf products E81 F23 Evaporator draining error Level measure pin not sensing the correct level for the following reasons Faulty level measure pin Scale on the evaporator is heavy The evaporator is full of descaling solution The valve evaporator is defective The ...

Page 55: ... board E99 Operating system ASSERT control board Moisture on control board 1 Inspect the control board for moisture 2 Replace the control board if the error continues E100 Operating system ASSERT relay board Moisture on relay board 1 Inspect the relay board for moisture 2 Replace the relay board if the error continues E101 F30 No communication with control board 1 Inspect the connection between th...

Page 56: ...ay board E113 Operating system Kernel stack overflow in the control board Replace the control board E114 Operating system Kernel stack error in the relay board Replace the relay board E115 F29 Door lock not initialized 1 Check the wiring 2 Replace the relay board E116 Door lock switch 1 Check the wiring 2 Replace the relay board E117 F29 Short in the motor circuit for the door lock 1 Check the wir...

Page 57: ... F32 Calibration value error in the water level measurement Replace the control board E136 F16 Thermostat 160C defective Replace the thermostat 160C E137 F16 Actuator defective High resistance to element bake element broil element or evaporator element 1 Check all the element wiring 2 Check the resistance of all elements E Series SO24 SWS 13543126 Troubleshooting service subzero com 827705 REVA 01...

Page 58: ... NTC Halogen Light Bulb 820875 230 VAC 25 W Convection Element 827076 230 VAC 10 A Bottom Bake Element 827803 230 VAC 4 35 A Broil Element 826802 230 VAC 4 35 A Exhaust Fan Assembly 827798 230 VAC Convections Fan 826823 230 VAC Food Probe 820867 50 kΩ NTC Exhaust Fan Resistor Two 826846 230 VAC TCO Specifications TCO TCO Position OPEN CLOSE External TCO Two 827827 320 F Manual reset Thermal Cutoff...

Page 59: ...SO24 AND ICBSO24 WIRING DIAGRAM E Series SO24 SWS 13543126 Wiring Diagrams WIRING DIAGRAMS service subzero com 827705 REVA 01 2019 58 ...

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