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Platinum Split
Unit Leaks Water
Possible Cause
Solution
Evaporator Unit (Fan Coil Unit) is not level
Evaporator Unit (Fan Coil Unit) should be level on the wall to prevent
leaking
Drain line clogged or kinked
Check drain line to make sure water can flow freely
Drain is clogged, preventing water from escaping
Disconnect drain and clear it out, open access door and check drain
for blockage
Drain line does not have a downward slope
Fix drain line so there is a downward slope from the unit to the drain
Coil is iced, causing drain pan to freeze and water to overflow
Melt ice with blow drier. Soak up with a towel.
Unit Runs But Does Not Cool
Possible Cause
Solution
Lack of air flow
Make sure fan is unobstructed and that the evaporator filter,
evaporator coil, and condenser coil are clean and free of debris
System undersized
Contact Customer Service at 1-800-343-9463
Compressor is overheating
Shut system off for 1 hour to allow compressor to cool. Turn back on
and check for cooler air flow out. If compressor runs, check for and
clean condenser coil as possible cause of compressor overheating.
If problem repeats, contact you installing technician to assist with
troubleshooting.
Evaporator Fan Runs But Compressor Does Not
Possible Cause
Solution
Running an Anti-Frost cycle
1) If the system is maintaining the correct cellar temperature and
there is a dripping snowflake symbol illuminated on the control, the
system is going through an Anti-Frost Cycle. No action is required.
2) If the system is not maintaining the correct cellar temperature,
this may be due to a dirty evaporator filter or coil.
3) Call installing technician to troubleshoot, as the system may be
low on charge or require an adjustment to the TXV.
Compressor and/or starting components faulty
Please contact the installing technician to troubleshoot
System may be performing the WHM function
Allow cooling system to revert back to cooling mode
Compressor may have overheated
Shut system off for 1 hour to allow compressor to cool. Turn back on
and check for cooler air flow out. If compressor runs, check for and
clean condenser coil as possible cause of compressor overheating.
If problem repeats, contact your installing technician to assist with
troubleshooting.
Compressor Runs But Evaporator Fan Does Not
Possible Cause
Solution
Faulty fan motor
Please contact the installing technician to troubleshoot
Faulty keypad
Please contact the installing technician to troubleshoot
Compressor Short Cycles
Possible Cause
Solution
Evaporator Unit (Fan Coil Unit) blows on bottle probe
Move bottle probe to a more central location
System low on refrigerant charge
Please contact the installing technician to troubleshoot
Condensing fan motor/capacitor faulty
Please contact the installing technician to troubleshoot
Compressor and /or starting components faulty
Please contact the installing technician to troubleshoot
Humidity in Cellar Too Low
Possible Cause
Solution
Not enough moisture
Purchase and place a humidifier (or a decorative fountain) in cellar
