Whirlpool Cabrio WTW5700XW, Technical Education

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TROUBLESHOOTING (continued)
If you experience Possible Causes
Solution
Normal washer operation. Lid must be closed for washer to run.
Washer will pause during certain phases of cycle.
Do not interrupt cycle.
Washer may be stopped to reduce suds.
washer stops working
Check for proper water supply.
inlet valve.
Both Hot and Cold water faucets must be turned on.
Check that inlet valve screens have not become clogged.
Plug power cord into a grounded 3 prong outlet.
Do not use an extension cord.
Ensure there is power to outlet.
Reset a tripped circuit breaker. Replace any blown fuses.
NOTE: If problems continue, contact an electrician. Check proper electrical supply.
Washer may be overloaded.
Remove several items, rearrange load evenly in
basket and add detergent. Close lid and press START/PAUSE.
Do not add more than 1 or 2 additional items after cycle has
started to avoid overloading or unbalancing.
Not using HE detergent.
Only use HE detergent. Suds from regular detergents can slow
or stop the washer. Always measure detergent and following
detergent directions based on your load requirements.
To remove suds, cancel cycle. Select DRAIN & SPIN. Select your
cycle. Press START. Do not add more detergent.
Use a cycle with a high spin speed.
Cycles with lower spin speeds remove less water than cycles
with high spin speeds. Use the recommended cycle/speed spin
for your garment.
The washer may be overloaded
Small items may have been caught in pump or between basket
and tub, which can slow draining.
Empty pockets and use garment bags
for small items.
Overloading or unbalanced loads will not allow the washer to
spin correctly, leaving the load wetter than normal. See “Using
Your Washer” for loading recommendations.
Washer not draining/
spinning, loads are
still wet
Check plumbing for correct drain
hose installation. Drain hose extends
into standpipe farther than 4.5"
(114 mm).
Check drain hose for proper installation. Use drain hose form
and securely attach to drainpipe or tub. Do not tape over drain
opening.
Lower drain hose if the end is higher than 96" (2.4 m) above the
Wrong or too much detergent
causing suds to slow or stop
draining and spinning?
Use only HE detergent. Always measure and follow
detergent directions for your load.
To remove extra suds, Select DRAIN & SPIN and desired cycle.
Do not add detergent.
First try the solutions suggested here or visit our website at www.whirlpool.com/help
for assistance and to possibly avoid a service call.
Washer not performing as expected (cont.)
Do not add more water to the washer.