Whirlpool Cabrio WTW5700XW, Technical Education

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TROUBLESHOOTING
12
Vibration or Off-Balance
First try the solutions suggested here or visit our website at www.whirlpool.com/help
for assistance and to possibly avoid a service call.
If you experience
Possible Causes
Solution
Feet may not be in contact with the
must be level to operate properly. Jam nuts must be tight
against the bottom of the cabinet.
(19 mm) piece of plywood under your washer will reduce sound.
See “Level the Washer” in Installation Instructions.
Load could be unbalanced. Load dry items in loose heaps evenly around basket wall.
Adding wet items to washer or adding more water to basket
could unbalance washer.
basket. Avoid washing single items.
Use Bulky Item cycle for oversized, non-absorbent items such as
See “Cycle Guide” and “Using Your Washer” in this Use and
Care Guide.
Empty pockets before washing. Loose items such as coins
could fall between basket and tub or may block pump.
It may be necessary to call for service to remove items.
Washer not level.
Water may splash off basket if washer is not level.
Check that load is not unbalanced or overloaded.
Fill hoses not attached tightly.
Drain hose connection
Pull drain hose from washer cabinet and properly secure it to
drainpipe or laundry tub.
Check household plumbing for leaks
or clogged sink or drain
Water can backup out of a clogged sink or drainpipe. Check
all household plumbing for leaks (laundry tubs, drain pipe,
water pipes, and faucets.)
Fill hose washers
Noises
It is normal to hear metal items on clothing such as metal snaps,
buckles, or zippers touch against the stainless steel basket.
Objects caught in washer
drain system.
Clicking or metallic
noises
Gurgling or humming
It is normal to hear the pump making a continuous humming sound
removed during the spin/drain cycles.
Washer may be
draining water.
Water Leaks
Check the following for
proper installation:
Do not place tape over drain opening.
Improper loading can cause basket to be out of alignment
and cause water to splash off tub. See “Getting Started”
for loading instructions.
Washer not loaded properly.
Check the following for
proper installation or
see “Getting Started”
section.
Not enough water
in washer
Load not completely covered
in water.
This is normal operation for an HE low-water washer. The load will
not be completely underwater. The washer senses load sizes and
adds correct amount of water for optimal cleaning. See “What’s
New under the Lid.”
IMPORTANT: Do not add more water to washer. The added water
lifts the load off the impeller, resulting in less cleaning.
Washer not performing as expected
Washer may not be level.