4427 Dawson Street
Burnaby, B.C., Canada V5C 4B8
Office: 604.502-9007
Fax: 604.502-9044
Web:
www.webbelectronicsinc.com
Document Name: MWP-302 User Manual
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CONFIDENTIAL, Copyright © 2018
This document is proprietary to Webb Electronics Inc. It may not be copied or otherwise
distributed without the express consent of Webb Electronics Inc.
Check on Hook Voltage of Tel line. If less than 24V, disconnect tel line from phone. If Tel
line is less than 24V then it is a Tel line issue. Confirm by testing with a handset – does the
handset get dial-tone when off hook.
7.3
There is dial tone, but the phone does not dial.
Confirm that a primary phone number has been programmed.
7.4
The unit briefly dials and then gets a busy signal.
Confirm that the primary phone number is correct and has the correct prefix if reaching an
external line through a switchboard.
7.5
Phones don’t hang up at end of call.
Some switchboard equipment do not provide a “wink” or CPC signal. A workaround is
to reduce the talk time value (function #7) or have the monitoring station pressing the
“#” key before hanging up.
7.6
You cannot call into and speak with a specific WebbPhone.
Confirm that the Cab ID has been programmed into the phone. If connected through a LS-250
Rescue station, ensure function 13 is programmed to 1.
7.7
Audio related issues.
Ensure it is mounted flush with the COP – no gaps between COP and MWP-302.
Ensure the speaker and Microphone holes align between the MWP-302 and the COP.
8 WARRANTY AND RETURNS
Webb Electronics Inc. warrants parts and labor on all equipment of its own manufacture for a period of 24
months from the date of shipment. This phone contains no customer or user serviceable parts and, as
such, attempting to repair this phone yourself will void the user’s warranty. Any products that have been
abused, vandalized, altered or used for a purpose or in a manner other than the one for which they were
manufactured voids the user’s warranty.
Before uninstalling product to return to Webb Electronics, please call the “Tech Support Hotline”. 1-877-
731-1010 x 387. Tech Support will verify that it is the equipment that is defective, collect information about
the product and installation, issue a dispatch ticket number, and provide instructions on how and where
to return the product.
FCC NOTICE
This device complies with Part 68 of the FCC rules. Our label contains the FCC Registration
Number, Ringer Equivalence Number (REN) and jack description (USOC) for the device. If
requested, this information must be provided to the telephone company.
The REN is used to determine the quantity of devices which may be connected to the telephone
line. Excessive REN’s on the telephone line may result in the devices not ringing in response to
an incoming call. In most, but not all areas, the sum of the REN’s should not exceed five (5.0). To
be certain of the number of devices that may be connected to the line, as determined by the total
REN’s, contact the telephone company to determine the maximum REN for the calling area.
