Page 58
WS2H, WS2HF, and WS3 Manual
Problem
Possible Cause
Solution
7. Control valve does not
regenerate automatically
but
does
when the REGEN
button is depressed and
held.
a. Bypass/isolation valves in
bypass position
b. Meter is not connected to meter
connection on PC Board
c. Restricted/ stalled meter turbine
d. Incorrect programming
e. Meter wire not installed securely
into three pin connectors
f. Defective meter
g. Defective PC Board
a. Turn bypass/isolation valves handles
to place in service position
b. Connect meter to three pin
connection labeled FLOW on PC
Board
c. Remove meter and check for
rotation or foreign material
d. Check for programming error
e. Verify meter cable wires are installed
securely into three pin connector
labeled FLOW
f. Replace meter
g. Replace PC Board
8. Hard or untreated water is
being delivered
Check water quality directly at unit
outlet
1) Water quality is good
a) Bypass/isolation valves are
open or faulty
2) Water quality is poor
a) Damaged
seal/stack
assembly
b) Faulty riser tube or seal
c) Control valve body type and
piston type mis-matched
3) Media is exhausted, water
quality is poor
a) Higher than anticipated
water usage
b) Meter not registering
c) No regenerant or low level
of regenerant in regenerant
tank
d) Control fails to draw in
regenerant
e) Water quality fl uctuation
f) Fouled media bed
1) External Bypass Leak
a) Fully close bypass/isolation
valves or replace
2) Internal Bypass Leak
a) Replace seal/stack assembly
b) Verify seal placement &
engagement with riser
c) Verify proper control valve body
type and piston type match
3) No internal leaks
a) Check program settings or
diagnostics for abnormal water
usage
b) See Troubleshooting Guide #3
c) Check
refi ll setting in
programming. Check refi ll fl ow
control for restrictions or debris
and clean or replace, check refi ll
fl ow control rate for proper fi ll
time.
d) Refer to Troubleshooting Guide
# 12
e) Test water and adjust program
values accordingly
f) Replace media bed
9. Control valve uses too
much regenerant
a. Improper
refi ll setting or refi ll fi ll
fl ow control is not sized properly
b. Improper program settings
c. Control valve regenerates
frequently
a. Check refi ll
setting and check refi ll
fl ow control for proper refi ll rate.
b. Check program
setting to make sure
they are specifi c to the water quality
and application needs
c. Check for leaking fi xtures that may
be exhausting capacity or system is
undersized
