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6 YOUR GUARANTEES, TERMS & CONDITIONS
Periods of Guarantee
Your wood pellet boiler (‘the Boiler’), including all controls, pipework & unions, associated
equipment contained within the Boiler casing & flue system, if supplied by Warmflow, are
guaranteed against defective parts and workmanship for a period of twenty four 24 months from
the date of installation, provided that your Boiler is installed and commissioned in accordance
with any instructions and recommendations of the manufacturer in force at the time of
installation, and any other conditions of this warranty are met. This warranty includes labour for
the first period of twelve (12) months.
The heat exchanger is guaranteed against defective parts and workmanship for a period of five
(5) years from the date of installation, provided that your Boiler is installed and commissioned in
accordance with any instructions and recommendations of the manufacturer in force at the time
of installation, and any other conditions of this warranty are met.
Please note that periods of guarantee will not be extended under any circumstances.
Warmflow’s Obligations
Where components are found to be defective in materials or workmanship within the periods set
out above, Warmflow will arrange for repair or replacement as required.
In the event that components are not capable of repair, Warmflow will provide replacement
parts for any such components.
Warmflow reserves the right to repair or replace components within the period of guarantee at a
time and location that is most convenient to the company.
All removed parts and components of your Boiler shall become the property of Warmflow. All
replaced and/or repaired parts shall assume the status of the original part for the purposes of
this warranty and this warranty shall not be extended by the replacement of such parts.
This guarantee applies to Warmflow boilers installed in GB (including Scottish Isles), Isle of
Man, Channel Islands, Northern Ireland and Republic of Ireland only. Provision of warranty
cover elsewhere is subject to the agreement in writing of Warmflow.
