Volvo XC 90 2016, Owner'S Manual

Page: 426 / 570

VOLVO ON CALL WITH SENSUS CONNECT
*
* Option/accessory, for more information, see Introduction. 424
Changing ownership of a vehicle
with Volvo On Call
If the vehicle changes owners, the Volvo On Call
(VOC) service should be cancelled.
Cancelling the VOC service
If your vehicle changes owners, contact your
Volvo retailer to cancel the VOC service. The sub-
scription will be terminated and the service his-
tory will be erased.
When the vehicle changes owners, all personal
settings should be reset to the factory defaults,
see the owner's manual supplement.
Starting the VOC service
If you purchase a previously owned Volvo with
VOC:
The new owner should contact his/her Volvo
retailer to transfer the remaining period of the
VOC subscription. All contact information must
be updated in order for VOC to function and to
ensure that the previous owner is no longer
authorized to use VOC services in the vehicle.
The new owner will be given a 4-digit personal
code, which is used to identify him/her as being
authorized to approve certain VOC services.
Related information
•
Volvo On Call (VOC)
*
(p. 414)
•
Volvo On Call PIN code (p. 418)
•
Resetting user data when the vehicle
changes owners (p. 112)
Volvo On Call manual safety service
Contact the Volvo On Call (VOC) customer
service center in emergency situations.
To contact the VOC customer service center
manually:
1. Press SOS to contact the customer service
center for help in emergency situations such
as illness, injury, a threat, etc.
2. An emergency signal is transmitted to the
VOC customer service center with informa-
tion about the vehicle's location.
3. The VOC customer service center attempts
to establish voice contact with the driver to
determine the extent of the accident and/or
the need for assistance.
If voice contact is not possible, the VOC cus-
tomer service then contacts the emergency serv-
ices for appropriate action.
Related information
•
Volvo On Call safety services (p. 424)
•
Volvo On Call roadside assistance (p. 425)
•
Using Volvo On Call (p. 414)
Volvo On Call safety services
The Volvo On Call (VOC) manual or automatic
safety services are intended for use in emer-
gency situations.
Automatic alarm
In the event of certain types of accidents, a signal
is transmitted automatically to the VOC customer
service center, who take appropriate action
according to the information that they receive.
The following occurs if the seat belt pretension-
ers, airbags or the inflatable curtains have been
triggered:
1. A signal is transmitted automatically to the
VOC customer service center with informa-
tion about the vehicle's location and that an
airbag, etc., has been triggered.
2. The VOC customer service center attempts
to establish voice contact with the driver to
determine the extent of the accident and the
need for assistance.
3. The VOC customer service center then con-
tacts the appropriate emergency service
(police, ambulance, towing, etc.).
If voice contact is not possible, the VOC cus-
tomer service then contacts the emergency serv-
ices for appropriate action.
Manual alarm
Press SOS to contact the customer service cen-
ter for help in emergency situations, see also the
article "VOC manual safety service."