Volvo D12, Operator'S Manual

Page: 107 / 214

Maintenance 103
The emissions control parts covered by this Emission Control System Warranty are listed
under "What Is Covered by the Emissions Warranty." You are responsible for the perfor-
mance of all required maintenance on your new Volvo engine, including maintenance or
repairs needed due to severe operating conditions. VTNA will not deny a warranty claim
solely because you have no record of maintenance. However, VTNA may deny a warranty
claim if your failure to perform required maintenance resulted in the failure of a warranted
part. Receipts covering the performance of regular maintenance should be retained in the
event questions arise concerning maintenance. The receipts should be transferred to each
subsequent owner of the vehicle with the emission warranted engine.
If the warranty claim is denied, VTNA shall provide a written basis for denial within 30
days or a shorter time if required by local, state or federal law. Failure to provide written
basis for denial within 30 days or shorter time limit required by state, local or federal law
or for reasons not attributable to the vehicle owner or events beyond the control of VTNA
shall result in VTNA being responsible for repairing the vehicle free of charge to the vehi-
cle owner.
CUSTOMER ASSISTANCE
Volvo Trucks North America, Inc. wishes to help assure that the Emission Control System
Warranty is properly administered. In the event that you do not receive the warranty ser-
vice to which you believe you are entitled under the Emission Control System Warranty,
you should contact Volvo Trucks North America, Inc. Warranty Administration, (336) 393-
2000. The address and telephone number of each Regional Office is in your vehicle
owner’s manual. If you need additional assistance or information concerning the Emission
Control System Warranty, contact: Volvo Trucks North America, Inc., Warranty Adminis-
tration, (336) 393-2000.
You can obtain further warranty information or report violations of the terms of Emissions
Performance Warranty by contacting the Manager, Certification and Compliance Division
(6405J), Warranty Claims, Enviromental Protection Agency, Ariel Rios Building, 1200
Pennsylvania Ave. N.W., Washington, D.C. 20460.