Vodavi Digital telephone, User Manual

Page: 26 / 130

8 ACD/UCD
ACD Overflow Available/Unavailable
To place a station in Available Mode:
Dial [578] on the dial pad to start receiving ACD calls,
-or-
Press the preprogrammed AVAILABLE/UNAVAILABLE button.
To place a station in Unavailable Mode:
Dial [578] on the dial pad to block incoming ACD calls,
-or-
Press the preprogrammed AVAILABLE/UNAVAILABLE button.
ACD Login/Logout
To log into an ACD Primary Group:
1. Dial LOGIN CODE [572] on the dial pad, followed by the
desired ACD group number (5XX),
-or-
2. Enter your four-digit AGENT ID code (0000-9999).
The LOGIN flexible button LED will light steady and a
confirmation tone will sound to verify the login process.
The ON/OFF LED will extinguish if the login sequence
was started in the handsfree mode.
The ACD Agent Login LED will only light for the ACD
group that is assigned to that button.
To log out of an ACD Primary Group:
Dial LOGOUT CODE [571] on the dial pad,
-or-
Press the preprogrammed LOGOUT flexible button. The
LOGIN flexible button LED will extinguish.