Vodavi Digital telephone, User Manual

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ACD/UCD 7
ACD Member Status
Any station (Supervisor or Agent) logged onto the ACD group
can view the status of the ACD group members as follows:
1. Dial ACD Group Member Status code [573] on the dial pad,
-or-
Press the preprogrammed flexible button. The display will
show: ACD Group 5XX ( XX=ACD group # ).
The status of the ACD agents is displayed with a letter
following the station number where the agent is logged in.
.
N = Not Equipped U = Unavailable
D = Do not Disturb B = Busy on a call
O = Out of service A = Available
NOTE -- If an Agent makes a call while out of service, their
status is out of service, not busy.
2. Press [
.
] to scroll up to the next ACD Group.
If more than eight members are in the ACD group, the next
depression of the [
.
] displays the additional members,
3. Press [#] to scroll down to the previous ACD Group.
To return to an idle display, the Supervisor/Agent station
must go on-hook.
AC D 5 XX : 1 1 0 A 1 1 1 A 11 2 A
1 1 3 O 1 1 4 U 11 5 D 1 1 6B 1 1 7 N