G904 User Guide Document: G904-2
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28. Warranty and RMA policy
28.1. Warranty and RMA policy
This device is designed and tested to the highest standards and backed by two years
’ parts and labor
warranty. Warranties are effective upon the first delivery date to the end customer and are non-
transferable. Warranty period extension is available up to 5 years through paying extra charges.
28.2. RMA policy
Return Material Authorization (RMA)
In the event that a product needs to be returned for repair, inform manufacturer and ask for a
Return Material Authorization number.
RMA procedures:
1. Prior to returning any item, user must receive a Return Material Authorization (RMA) number.
2. All RMA numbers must appear on the return-shipping label.
3. All RMA numbers are valid for ten (10) days from the issue date.
4. All shipping and insurance charges in all RMAs must be prepaid by the customer.
Shipping charges and repair fees
1. Within warranty period: The customer shall pay shipping charges when the unit is returned for
repair. Manufacturer will pay shipping charges for return shipment to customer. All the inspection,
material and repairs fees shall be borne by manufacturer.
2. Outside warranty period:
•
User shall pay for the inspection, material and labor cost for the repairs and pay for all
shipping freight and insurance cost.
•
Manufacture shall give quotation to user and user can make decision whether this repair shall
be executed or not. If user decides to return the unit, user shall pay for the return cost.
