VIPColor VP7 Series, User Manual

Page: 69 / 90

Troubleshooting
69
Poor Print Quality or Incorrect Printout
Problem Possible Cause Solution
Long stripes of missing
print or vertical light
streaks on several
labels Ink nozzles are clogged. See Clearing Clogged Ink Nozzles on page 73.
Printed barcode cannot
be scanned The media is not suitable for
use in this printer. Replace the media. See Choosing Label Media
on page 20.
The barcode is too small. Adjust the size of the barcode.
Ink nozzles are clogged and the
barcode did not print properly. See Clearing Clogged Ink Nozzles on page 73.
Ink is smudged on the
labels The media is not suitable for
use in this printer. Replace the media. See Choosing Label Media
on page 20.
Accumulated ink in the print
zone. 1. Open the clamshell and inspect the print
zone ( Figure 10 ).
2. Lightly moisten a a lint‐free cloth with
de‐ionized water and gently clean off any ink
from the print zone and printhead.
3. Close the clamshell .
The media is curled and
touching the printhead. 1. Replace the media. See Choosing Label
Media on page 20.
2. If the problem persists, contact Technical
Support.
The media is curled by the
unwinder when the printer is
idle for a period of time. 1. On the EWS
Advanced Settings
page, set the
printer to retract the media when it is idle for
more than 10 minutes.
2. If the problem persists, contact Technical
Support.
The service station needs to be
replaced. See Replacing the Service Station on page 58.