VIPColor VP7 Series, User Manual

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Troubleshooting
If Error Messages Appear
If error messages are displayed on the printer control panel, check the following
table for the solution.
Error Message Possible Cause Solution
Clamshell Open The clamshell is open. Close the clamshell.
The clamshell sensor is damaged Contact Technical Support for part
replacement.
End of media End of media is detected. Load a new roll or stack of labels.
Front Cover Open The front cover is open. Close the front cover.
The front cover sensor is damaged. Contact Technical Support for part
replacement.
Jammed Cutter Debris in the cutting zone. 1. Turn off the printer and unplug the
power cable.
2. Clean any debris from the cutting zone.
See
Cleaning Debris from the Cutting Zone
on page 52 for details.
The cutter has reached the
end‐of‐life or the blade is blunt. Contact Technical Support for part
replacement.
Jammed Media The labels are jammed or cannot
feed into the printer. Clear the jam and reload the media.
See
Clearing a Media Jam on page 73.
Media used exceeds the maximum
thickness of 0.01” (0.3 mm). Clear the jam and replace the media. See
Choosing Label Media on page 20.
The transmissive (gap) or reflective
(black mark) sensor is dirty or
faulty. Clean the sensor with a lint free cloth and
re‐try. If the error persists, contact Technical
Support for part replacement.
Low Ink An ink cartridge is low. Replace the ink cartridge. Check the ink
status icons for the color that is running out.
Mech Error [01] The printer is not receiving the
correct data. 1. Check that the label & image size
matches. Increase or decrease the image
size slightly.
2. Cancel the job print (and clear the
printer spooler, if needed) and re‐try.
3. If the error persists, contact Technical
Support.