5.
TROUBLESHOOTING
If your ZPU-5000 unit is not operating as expected, verify the following tips, they should help you resolve most
common issues.
5.1 Power supply
If the front panel LED indicators and display screen do not light up upon startup, verify the power supply.
First, read the voltage level at the rear of the unit with a portable meter. Make sure the unit receives
recommended power from an AC source (100 to 240 VAC, 50-60 Hz).
•
If the acquisition unit does not receive power, verify the source wiring, starting with the external circuit
breakers protecting the unit;
•
If the acquisition unit receives power, verify the fuse in the fuse-holder (at the rear of the acquisition unit).
•
If the acquisition unit still fails to respond, contact VibroSystM for further assistance.
•
If the LED indicators and front panel display do not turn on, a major power supply or main component failure
has occurred. Contact VibroSystM for further assistance.
5.2 Boot-up
Verify the boot-up sequence by observing the LED indicators and front panel display. A normal startup can
take up to 2 minutes. See section
3.1 Startup (boot-up sequence)
for the correct boot-up sequence.
Verify the following:
•
If the information on the front panel display does not match the front panel display screens shown in section
3.1 Startup (boot-up sequence)
, the firmware may be incorrect, and will need to be reinstalled.
5.3 Network connection
On the Communication module, at the rear of the unit, verify the two LED indicators on the Ethernet port:
•
The bottom LED should light up to confirm the link to a 100 Mbps network.
•
The top LED flashes when there is activity on the network.
For a valid connection to a TCP/IP network, each ZPU-5000 unit needs a unique IP address. Each ZPU-5000
unit receives an IP address either automatically, or manually with user intervention:
a)
Automatically, through DHCP
. The unit must be connected to a router or a server with Windows
Server® to obtain its IP address;
b)
Manually, after disabling DHCP with the front panel keypad
(See section
address protocol (enable or disable DHCP)
).
•
If the LEDs show no activity, open the System Status window in ZOOM Application, and verify the status of
the ZPU-5000 unit and modules;
•
If the IP address of the acquisition unit is assigned through DHCP, use the front panel keypad to confirm that
an IP address was obtained from DHCP (See section
3.4.4 View the ZPU-5000 system information
);
•
If the IP address of the acquisition unit was entered manually, verify that the address does not already exist
on the network, and that its parameters (mask and gateway) are correct;
ZPU-5000 Acquisition and Processing Unit with ZOOM Version 7.4 - User’s Manual
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