VeriFone Omni 3200SE, Installation Manual

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I
NSTALLATION
G
UIDE
31
C
HAPTER
6
Troubleshooting Guidelines
This section provides troubleshooting guidelines to help with installation and
configuration of Omni 3200
SE
/3210
SE
terminals. If during normal, day-to-day
operation of the Omni 3200
SE
/3210
SE
terminal, minor malfunctions occur, please
read through these troubleshooting examples. This section also contains typical
examples of malfunction that can occur while operating the Omni 3200
SE
/3210
SE
terminal and lists steps to take to resolve them.
If the problem persists even after performing the outlined guidelines or if the
problem is not described below, contact your local VeriFone representative for
assistance.
Blank Display
When the Omni 3200
SE
/3210
SE
terminal LCD screen does not show correct or
clearly readable information:
•
Check all terminal power connections. In particular, verify that the power cable
is rotated to its locked position, as described in Connect Terminal Power
Pack .
•
Check all cable connections and verify that the telephone line is properly
connected.
•
Replace the AC power pack that came with the terminal with a power pack
from a different Omni 3200
SE
/3210
SE
terminal. If this test solves the problem,
contact your local VeriFone distributor to obtain a replacement power pack.
•
If the problem persists, contact your local VeriFone service provider.
NOTE
The Omni 3200
SE
/3210
SE
terminal comes equipped with tamper-evident labels.
The Omni 3200
SE
/3210
SE
terminal contains no user serviceable parts. Do not,
under any circumstance, attempt to disassemble the terminal. Perform only those
adjustments or repairs specified in this guide. For all other services, contact your
local VeriFone service provider. Service conducted by parties other than
authorized VeriFone representatives can void any warranty.
CAUTION
Using an incorrectly rated power supply can damage the terminal or cause it not
to work as specified. Before troubleshooting, ensure that the power supply being
used to power the terminal matches the requirements specified on the bottom of
the terminal. (See Chapter 3, Specifications , for detailed power supply
specifications.) Obtain the appropriately rated power supply before continuing with
troubleshooting.