VeriFone Omni 3200SE, Installation Manual

Page: 28 / 36

V
ERI
F
ONE
S
ERVICE AND
S
UPPORT
Return a Terminal for Service
28
I
NSTALLATION
G
UIDE
4
Give the MRA representative the information gathered in Step 1.
If the list of serial numbers is long, fax the list, along with the information
gathered in Step 1, to the MRA department at 727-953-4172.
•
Please address the fax clearly to the attention of the “VeriFone MRA
Dept.”
•
Include a telephone number where you can be reached, as well as your
fax number.
•
You will be issued MRA number(s) and the fax will be returned to you.
5
Describe the problem(s).
6
Provide the shipping address where the repaired or replacement unit must be
returned.
7
Keep a record of the following items:
•
Assigned MRA number(s).
•
VeriFone serial number assigned to the Omni 3200
SE
/3210
SE
terminal you
are returning for service or repair (terminal serial numbers are located on
the bottom of the unit (see Figure 14 ).
•
Shipping documentation, such as air bill numbers used to trace the
shipment.
•
Model(s) returned (model numbers are located on the VeriFone label on
the bottom of the Omni 3200
SE
/3210
SE
terminal).
Figure 14 Information Labels on Terminal Bottom
NOTE
One MRA number must be issued for each Omni 3200
SE
/3210
SE
terminal
returned to VeriFone, even if you are returning several of the same model.
SERIAL NUMBER
MODEL NUMBER